Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,734 total complaints in the last 3 years.
1,054 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: ORDER DATE Jul-23-2023 ORDER NUMBER 64bd3aed3eddebdd68232683 *************************** ****** Vintage Series 49MM Optical YTB MSRP$465 ********************* Fav $188.00 Size: 49 mm @carsondirect Seller advertised the item I purchased as authentic ****** People's Merchandise. Seller advertised the product on Poshmark using proprietary photos from ****** People's website. Seller then shipped me the wrong color and refused to refund. Upon further investigation, I have since found that Seller has apparently sold me a replica product. I should have been on alert that a product the manufacturer sells for $486 cannot reasonably sell for $188. I was duped. My fault. My bad. The manufacturer has been made aware and its security team on alert. I want my money (amount below) refunded: $188.00 Shipping $3.99 Tax $15.84 Total $207.83 Net Charged $207.83
Business Response
Date: 08/08/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #**bd3aed3eddebdd68232683, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 08/15/2023

Complaint: 20405696

I am rejecting this response because: the item was misrepresented as authentic *************************** ****** Vintage Series. The item is a replica.

Sincerely,

*********************************
Business Response
Date: 08/17/2023
Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.
We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I have a huge issue with Poshmarks customer service and business practices in general however I have been trying to contact Poshmark for days over simply changing my phone number for 2 factor authentication, I got a new number and tried to update it so I could initiate a bank transfer at around 5am yesterday August 1 2023 it said it would take 1 business day to update, it is now **** am August 2 and the number still isn't updated nor can I get support to help me find out why the number hasn't been updated. I can't initiate a transfer to access my money and I am being actively ignored by poshmark on all social media and emails and they do not have another way to be contacted. I do not wish to have a phone number associated with my poshmark account so I can get my authorization codes by email which is my preferred method of communication anyway but there is no option to do that. I should be able to control that. I literally just want my number removed or updated so I can fully access my account and initiate a transfer of funds and they are actively preventing me from doing so even though I have verified my identity. It's ridiculous I've had to take it this far and I apologize profoundly if I am wasting your time but I do not know what else to do at this point I am so frustrated and stressed that I am crying. I've missed 2 days of work due to not being able to purchase gas.
Business Response
Date: 08/09/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/02/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:08/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help with my account. I have been emailing for 2 weeks with 1 reply that was telling me to please stop emailing because they will get back to me but i have not received any update and that was 5 days ago. Can someone please help me?
Business Response
Date: 08/10/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/09/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
iPhone 12 mini sold for $350 on Poshmark and Poshmark has kept the funds on hold pending a refund in which the customer has not returned the iPhone and is actively using it.
Business Response
Date: 08/08/2023
Poshmark understands how important it is for our users to receive their payments promptly.
We want to confirm that your earnings in the amount of $277.02 were released to you on 08/02/2023.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Poshmark that turned out to be counterfeit. I opened a dispute with ******, however, when, I did this, Poshmark threatened me stating my disputes could put my account in jeopardy. They told me they are going to respond to Paypal and they still have not. This company is knowingly allowing sellers to sell counterfeit product and is not taking any ownership of this issue.
Business Response
Date: 08/04/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/01/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
POSHMARK SUSPENDED MY ACCOUNT AND REFUSES TO RELEASE MY BALANCE TO MY BANK ACCOUNT. THEY IGNORED MOST OF MY EMAILS AND THE **** THEY RESPOND TO DO NOT ADDRESS THE ISSUE AT HAND. THIS IS ILLEGAL! THEY NEED TO PAY ME FOR THE ***** I SOLD!!WORD OF ADVICE TO ANYONE READING THIS, WATCH OUT THEY WILL BAN YOU OVER NEXT TO NOTHING! AND REFUSE TO SEND YOUR PAYOUT!
Business Response
Date: 08/04/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/05/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/29/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Date
July 24, 2023
Order ID
************************ Seller
@*************** I ordered a pair of sandals for XL. I received a medium left sandal, and a right medium large sandal. I want this removed and make a complaint against the seller!!!!

I don't know how to attach a photo here, but I will also contact my credit card company for such and let them know against this vendor! This vendor has no phone to contact!!!!!!!!!!!!! Neither the vendor nor the subcontractor I can contact.
Customer Answer
Date: 07/31/2023
Please note that I did a typo in the original of what I ordered. See below picture to correct what I ordered. It's in the photo as to "sold" now on her page. I originally ordered a pair of medium large.... but I received one medium shoe, and one medium large shoe for the other foot. Sorry about the typo! See attached jpeg labelled "*************

Business Response
Date: 08/03/2023
Poshmark thanks you for bringing this to our attention. Our disputes team has investigated the claim and has approved this return. A return shipping label has been issued to the user on 07/31/2023. Once the return package has been delivered to the original sender, Poshmark will process a full refund within 24 hours.

Please note that should the user require any assistance or accommodations due to special circumstances regarding their return shipping timeframe, we recommend that the user notify our team at [email protected].

Regards, Poshmark Client Service

Customer Answer
Date: 08/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a pair of shorts on this website and the order was received on 7/22. I have not received payment despite their policy stating a payment would be issued 3 days after order was delivered. No payment has been issued whatsoever and Poshmark is ignoring me and my 3 email inquiries. This is theft.
Business Response
Date: 08/03/2023
Poshmark understands how important it is for our users to receive their payments promptly.

We want to confirm that your earnings in the amount of $24.00 were released to you on 07/29/2023.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a dress from Poshmark, which was delivered on 07/05. It was sold as new with tags. When I opened the package, the dress was soaking wet. It felt and smelled disgusting. I contacted Poshmark on 07/06 to explain the situation and requested guidance on how to resolve the issue, including an offer to return the item to the seller. Since then, I have had numerous interactions with Poshmark, where they repeatedly told me to send them a picture of the item. I repeatedly said I could not take a picture because the item had since dried. I was then told on 07/11 to file a formal case return, which I tried to do, however that also requested photos to proceed. I contacted Poshmark once more to explain the issue. On 07/14, I saw that the funds that were being held for the item I purchased had been released without my authorization. I immediately contacted Poshmark again stating that I hadnt authorized the payment release. I was answered once more with a request for pictures of the item, at which point, I requested that the issue be escalated to a supervisor. The manager also asked for pictures to resolve the matter. I have spent over 3 weeks trying to get a refund an item that cost only $25 and Ive gotten nowhere. I respectfully request assistance in resolving this issue. As I stated to Poshmark, I am happy to return the item as I do not want it. Thank you and best regards,***************************
Business Response
Date: 08/03/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.

As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 08/03/2023

Complaint: 20392860

I am rejecting this response because: A formal case return could not be opened within the required period of time due to unresponsiveness by the business and not reading / acknowledging the comments I was making and concerns I was raising. I have already addressed the fact that the formal case return could not be opened in my correspondence with the business, which is further evidence of their inability to read my emails.

Sincerely,

***************************
Business Response
Date: 08/08/2023
Upon further investigation, our Poshmark Support team has provided the user with details in regards to order ************************. This case has come to a conclusion.

Regards, Poshmark Client Service
Initial Complaint
Date:07/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I recently made a sale on Poshmarks website, I almost cancelled the sale when I made an accidental purchase of an overweight shipping label that I did not need or mean to buy. I read a notice that unused labels would not be charged. I was never properly sent the overweight shipping label to my email as youre supposed to be emailed all labels after sales. I didnt receive any emails as I should have for documentation. So Poshmark after the sale was made took out the $9 shipping charge from the Unused label. *** asked several times for help resolving this issue explained the situation that it was accidental and that I never received proper documentation of that label and wanted a refund. They have refused I demanded if they are going to charge me for an unused label they need to send me All information from that label. The tracking number date and receipt info to my email they have refused. For a Billion dollar company this is unacceptable. If Im going to be charged for an unused shipping label I deserve a refund or at least the proper information from that sale (tracking number) so I can be refunded from ***** They are stealing from sellers. I rely on any little sale I make to help support my family. $9 isnt a lot for a billion dollar company but it is to ******* family. I want a proper refund from this company not a credit that isnt showing on my account but a refund from money they are stealing from me unlawfully.
Business Response
Date: 08/03/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, we see that the user was offered $9.00 Posh Credit as compensation for their concerns with the order, in which was agreed and accepted the credit as a form of resolution. For any additional questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 08/08/2023

Complaint: 20392385

I am rejecting this response because:

Sincerely,

Chriatianna *******
Customer Answer
Date: 08/09/2023
Im upset because I actually need the money from the sale of the item I sold not a credit to buy things. Im selling my own personal items to help support my family. We are in financial need. Im not looking to purchase things. But I wasnt offered any other option is which is why Im still upset about the issue. I understand they tried to send a resolution. They also told me they would give me a shipping free for another item, if sold but I have no documentation to prove that. So how do i know its true? I sell another item they will pay for shipping? Its in my chats so for a billion dollar company making money off people selling on their platform I feel they could do better customer service. But what choice have they really left me as a consumer or seller?
Business Response
Date: 08/14/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, we see that the user was offered Posh Credit as compensation for their concerns with the shipping label, in which was agreed and accepted the credit as a form of resolution. For any additional questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.