Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,850 total complaints in the last 3 years.
1,064 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Through Poshmark as a seller. I sent a kitchen aide mixer that was in good working condition, along with worked very well. When buyer received the item they damaged it and said it did not work. Poshmark sided with the buyer and refused to release my funds. They said the item was damaged and must have been done in shipping.
Business Response
Date: 01/22/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/20/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order on Jan 7, 2023 and was immediately charged $140.47. Poshmark advertises "Expedited 1-3 day shipping on all orders" No where did it say I would have to wait ten days to even cancel. Seller has been unresponsive and Poshmark will not reply with anything other than automated replies to my requests to cancel.
Business Response
Date: 01/22/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim from the email address ************************ It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
Regards, Poshmark Client Service
Initial Complaint
Date:01/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 28th I placed an order which was delivered on Jan.2,2024. I made sure the order was okay but I did not try on the shoes until recently and to my surprise I noticed the following:(1) bottom of heels were gone which they appeared to be there when I looked at shoe (2) inside of shoe was filled with a powdery substance which caused the powder to be all over my feet.The shoe was made to look like everything was okay was it was fraudulently doctored to look like they were real.
Business Response
Date: 01/22/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
Regards, Poshmark Client Service
Initial Complaint
Date:01/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made my first purchase with Poshmark on the day that free shipping was offered ($7.97 standard shipping fee). Order Date December 29, 2023, Order ID ************************. I was still charged shipping. I contacted Customer Support for a refund (email conversation below) and was given a store credit on my next purchase instead of a refund, which was not the deal that was offered..Attached are: 1) Receipt 2) Free shipping offer letter 3) Screen shot of store credit in my account.Many thanks,***** From: ********************* <*********************>Subject: Re: Free shipping offer not received Date: January 15, **** at 6:45:08 AM EST To: Poshmark Support <********************************>Hi ******,Again, this is not what the terms of the offer was. It was free shipping, not a Poshmark credit for my next purchase case. I will be filing a Better Business Bureau complaint with your company as I noted to get the money back.***** On Jan 9, ****, at 5:16 AM, Poshmark Support <********************************> wrote:Hi *****,Thank you for taking the time to reach back to me. I apologize for the confusion this has caused.I would like to let you know that I have refunded the shipping charge to your Poshmark account and you can use the same for your next purchase.Please do not hesitate to reach back to me if you have any questions or concerns! Have a lovely rest of your day, stay warm, and stay safe! Best,****** --------------- Original Message ---------------From: ********************* [*********************]Sent: 1/6/**** 7:10 PM To: ******************************** Subject: Re: Free shipping offer not received Hi ******, That was absolutely not what was stated in the promotion. I want the money back to fulfill the terms of the offer, not a Poshmark credit. Please fix this or I will be submitting a complaint to the Better Business Bureau next week. ****************
Business Response
Date: 01/19/2024
Poshmark thanks you for bringing this matter to our attention and we apologize for their experience. After careful review, Poshmark provided the user with $7.97 in Posh Credit on 12/30/23 as a partial refund was not eligible for this transaction. Any additional questions or concerns can be emailed to ********************************
Regards, Poshmark Client Service

Customer Answer
Date: 01/24/2024

Complaint: 21146081

I am rejecting this response because the offer (attached) was for free shipping, not for Poshmark credit. If it is impossible for Poshmark to ***** a refund, I request an additional $10 in credit, increasing the total account balance from $7.97 credits to $17.97 credits, which is equivalent to a first-time user's referral bonus (and this was my first purchase).

Sincerely,

*********************
Business Response
Date: 01/26/2024
Poshmark appreciates you bringing this to our attention. At this time, Poshmark is unable to provide a refund for shipping costs and $7.97 in Posh Credit was applied to the user's account.
********************** has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/27/2024

Complaint: 21146081

I am rejecting this response because the reply to the first complaint (the second email) was completely ignored.

Sincerely,

*********************
Initial Complaint
Date:01/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered an item that wasnt as described on 1/9/24 for $40. The item was pilled to the point its so irritable in the skin that its unwearable. They rejected my dispute saying it was described in the listing but its wasnt. The listing says see pilling in pics but this was on the interior and not shown in pics. now Im stuck with an item someone lied about. Their fees are too high for their sellers and their customer service is trash.
Business Response
Date: 01/19/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/18/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 items, I received 1 broken item that was not the same as the listing. Upon requesting a refund, the seller began harassing me, sending nasty messages every day, calling me disgusting names. The seller continues to message insults to me even after my money was refunded. Seller is @mrshark413
Business Response
Date: 01/18/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/14/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of American Eagle Artist Flare jeans, advertised as a size 6 long. The jeans I received had been cut off at the bottom and are almost 8 inches shorter than a regular size 6 long. The jeans I received are at mid-calf on me when a regular size 6 long normally comes to the floor. I submitted multiple requests to Poshmark with numerous photos showing clearly that the pants I received had been cut off and were much shorter than my other pair of American Eagle Artist Flare jeans size 6 long. Poshmark said they would not refund my money or take a return.
Business Response
Date: 01/18/2024
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***f56a1981d48caa28f681b, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/19/2024

Complaint: 21141977

I am rejecting this response because the photos provided to Poshmark clearly show the pants I was sold are much shorter than a normal size 6 long. There is no hem at the bottom, showing that the pants have been cut off from their original length. The pants are approximately 26 inches in length as shown by the tape measure in the photo. A normal size 6 long is 34 inches in length as posted on the American Eagle website. The seller of this item falsely misrepresented them as a 6 long and a full refund is warranted.

Sincerely,

*********************
Business Response
Date: 01/22/2024
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/23/2024

Complaint: 21141977

I am rejecting this response because: Poshmark is allowing people to misrepresent and sell items that have been altered from their original size. They refuse to take any action against this unethical and fraudulent practice.

Sincerely,

*********************
Business Response
Date: 01/26/2024
Upon further investigation, our Poshmark Support team has already provided the user with details in regards to their return request. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 01/29/2024

Complaint: 21141977

I am rejecting this response because: it is not satisfactory for reasons previously explained.

Sincerely,

*********************
Business Response
Date: 02/01/2024
As previously stated, our Poshmark Support team has already provided the user with details in regards to their return request, and are firm on their decision. This case has come to a conclusion.

Regards, Poshmark **************
Customer Answer
Date: 02/02/2024

Complaint: 21141977

I am rejecting this response because: as previously stated, Poshmark is allowing unethical business practices.

Sincerely,

*********************
Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Poshmark sellers. I sold a coat to a buyer on Poshmark on Jan.8th *****. The buyer received the delivery on Jan.10th and she opened a case right after the delivery and asked for a refund. Poshmark states that they don't accept buyer to return and refund with the reason of "change of mind' upon receiving the order. That's why in most cases, the buyers will fake some reasons in order to return the delivery. In my case, I guess the buyer changed her mind and she didn't want to keep the coat anymore. However, instead of effective communication, the buyer made some damages on the coat and framed that I delivered a coat that has tear and wear issues. I have a habit of taking pictures and videos of every item I sold right before packing before delivery just to avoid the crazy buyer's behavior of this kind. From the pictures that uploaded by the buyer, I can tell 100% she made those damages and I even showed the pictures to my colleague who helped me holding the coat when I was recording the videos, he agreed that the buyer is too crazy to damage the coat like this and asked for return and refund. In response to this open case, I shared all the actual pictures and videos to Poshmark in order to prove the original status of my coat before delivery and what the buyer has done is totally unacceptable. Unfortunately, I think Poshmark didn't take the time to review the evidence that I submitted, and they approved the buyer to return the damaged coat to me. I am totally speechless, I completely can't understand how Poshmark made such a decision that only favor the buyer, Since the coat is not resell-able with all these damages, so I don't understand why would Poshmark agreed to send back the damage coat to me. I feel it is unfair for me to absorb the lost of this order, and I belive Poshmark should be held accountable for the entire case as its approval failed to consider all the evidence and at the same time showed their support to this kind of crazy behavior.
Business Response
Date: 01/17/2024
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our Disputes team will re-launch an investigation if there are any issues with a returned order. We recommend that the you report the issue through the Report Problem with Return. button. Please note that this is available for only 3 days after the return has been delivered to you.

Any further questions or concerns can be emailed to: ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/18/2024

Complaint: 21136994

I am rejecting this response because: After submitting this complaint at BBB, Poshmark did come back with the same reply like this. I challenged their decision and process because I dont think it makes any sense. I think they didnt re-launch any investigation, just trying to delay the process and eventually I would still be the one to suffer the lost. Please see the attached conversation between Poshmarks agent and myself. Thanks a lot BBB for helping me on this.

Sincerely,

*****************
Business Response
Date: 01/19/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/19/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/22/2024

Complaint: 21136994

I am rejecting this response because: I think Poshmark was just trying to delay their response and fooled me around. They said that I would have 3 days to open a case upon receiving the returned order. Then they will launch a new investigation. However what they did was Poshmark just refunded the buyer right at once the order was delivered back to my hand , when I didnt even have time to open a case. In short, they investigated nothing! Again, this is just a liar, they never looked into a single word of my case! They just wanted me to bear all the loss. After I opened a returned issue case, they just gave me C$10 Posh credit, which cant even be deposited out as earnings, let alone saying that it hardly covered my loss on the damaged order! Again, I need posh **** to refund my earnings on this order to cover my loss!

Sincerely,

*****************
Initial Complaint
Date:01/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Supposedly bought an almost $500 SAID BY SELLER TO BE AN AUTHENTIC LOUIS ************ Was super excited to get it!!! BUT UNFORTUNATELY ONCE I OPENED THE *** IT HAD A WRETCHED SMELL! I wore it out once and thats when this AUTHENTIC BAGS BUCKLE FOR THE MIDDLE COMPARTMENT COMPLETELY CAME UNDONE THIS SO-CALLED AUTHENTIC LV IS STILL HANGING IN ***************** SMELLING MY WHOLE DANG CLOSET UP WITH ITS FUMES!!!!! What fun! All I would like is a fast way to send this c*** back and receive a quick and easy refund!!! Ive reached out to Poshmark and few days after receiving this ****, to ABSOLUTELY NO RESPONSE!!! With an email?!!?! Ive been very sick throughout the Holidays, so this just ADDED TO MY MISERY!!! THANKS, ****** and more importantly THANK YOU TO POSKMARK FOR LETTING SELLERS DO THESE TYPES OF THINGS TO THEIR CONSUMERS!
Business Response
Date: 01/18/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
Regards, Poshmark Client Service
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark has been going against its own policy in appeasing dishonest buyers. I source strictly *** / NEW pieces from a high end designer. Recently a number of cases has been approved by them for fit despite this being a guarantee for no returns. As I know buyers on the other hand wants to know exactly what they are purchasing, as a courtesy, I dedicate my time in providing VISUAL MEASUREMENTS for the THOUSANDS of pieces I have on sale. In this instance, a blazer was sold to a buyer for which this was the 5th of that same style sold as I happen to carry items in various quantities and sizes for each style. Two of these blazers were sent to Posh Authenticate in the past, as items over $500.00 has to first be authenticated before being forwarded to the buyer. However, this did not happen in this instance, as the buyer made various offers before then agreeing to accept at $450.00, so it was instead sent directly to her.She immediately opened a case upon receipt of the package to say the item does not fit. She then cunningly submitted a NUMBER of inconsistent visual measurements herself, as initially the fabric was not properly outstretched & tucked under at the sides. I also realized that one of her tape measure had an inch of ADDITIONAL tape before it, rendering her it inaccurate nor did she properly measure from end to end.I have sold over ****+ items to date & have a solid 5 star rating. Since selling on Poshmark, they have generated around $39,000 (thirty nine thousand dollars) in commission from my sales, the bulk of which was conducted within the last 2 years. With these statistics, youd believe care & effort would be shown in the way they handle cases. Also, not to speak of their almost NON-EXISTENT customer service.The company just sits and applauds the blatant dishonesty. I am demanding that my funds be released. If Poshmark wants to make the buyers happy gladly do so at THEIR expense from the thousands received in commission from my overall sales.
Business Response
Date: 01/17/2024
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 6595f3e7eb32b21ea99920d9 has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************.

Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/18/2024

Complaint: 21131304

I am rejecting this response because:

There is no surprise in Poshmarks response here. This is the generic, UNCARING response given at ALL times which sellers complain about to avoid accountability (see the many on the BBB website) and never actually acknowledging their errors. There was ZERO investigations done on your part, as if this were true, youd see the buyers OWN measurement coincided with mine at one point as her tape measure AGAIN having an additional inch of tape as well as not going end to end makes the 18 inch across at the bust, and the waist for both our measurements was *****. I am a professional seller on the platform and my sales stats speaks for itself. MEASUREMENTS WERE PROVIDED AS COURTESY and the item WAS AS DESCRIBED. Her case was about MEASUREMENT for which you went on here to declare we should include. Poshmarks OWN policy declares to not accept returns for fit. I dont know how I could have mitigated that when ALL the information was presented. It was CLEARLY buyers remorse, and for that me losing out on a sale while it was out of my possession for many days!!
Per their terms of service POSHMARK TERMS OF SERVICE -
Buyers are solely responsible for READING and REVIEWING the Item listing before making an offer or purchasing. The contract to purchase is between the ***** and the SELLER, NOT Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are FINAL, with no RETURNS, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller.
SEE THE MANY CASES SHOWN HERE ON THE BBB WEBSITE where Poshmark DENIED fit returns, and yet contradicts themselves in other circumstances when they are at fault by providing a response which makes no sense to the case at hand ridiculous!!
Again, Poshmark needs to accept their fault and release my earnings!!

Sincerely,

******************************
Business Response
Date: 01/19/2024
A response has been sent to the user via email on 01/18/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/22/2024

Complaint: 21131304

I am rejecting this response because:
I sent Poshmark a message BOTH on ******* and via email January 6, **** (see evidence / attachment). They totally ignored all. However, they did acknowledge OTHER emails sent providing them with receipt of three sales that was being sent to Poshmark for authentication, so I dont believe this was an oversight by them.
Further, they provided me with $20 credit for the inconvenience via email. At this time, Poshmark can take the blazer and resell from their end and provide me with my earnings. Because ONCE more, they went against their terms of service and the photos submitted by the buyer speaks for themselves. They simply cannot refute anything stated because they know this was a wrong. Anyone including the buyer can declare anything but photos do not lie. In the past buyers often damaged items for returns, and since declaring in all my listings that I do video recording (via GoPro), theyve taken the new popular approach of deceiving Poshmark about measurements. I am a professional seller and I know what I am doing. Again, Poshmark handled TWO of those blazers sold at full price ($500) and all the other buyers were satisfied as my description and measurements are THOROUGHLY accurate.

Sincerely,

******************************

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