Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,734 total complaints in the last 3 years.
1,054 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 21st, 2023 I sold a top on poshmark. After the buyer received the item, the money was released to my poshmark account on December 26th. I requested payment in the form of a check. When the check for $14.62 arrived at my house, I deposited it into my account on January 2, ****. On January 4th, the money was removed along with a separate chargeback fee of $15. I called my bank to find out why the money was taken out. They stated that the reason was Refer to Maker. I asked them what that means and they said that it was an issue with the company who issued me the check and that I would need to follow up with them. I emailed poshmark to let them know what had happened. They wrote me back asking for proof from my bank. I sent them the document that my bank sent me. The last response I received from poshmark was on January 11th stating that they would reach out to their bank and it would take 2-3 business days. It is now January 18th and I have not received any further response. Not only do I not have the money from the clothing item I sold, but Ive been stuck with this $15 fee for a bad check from poshmark. I expect to be reimbursed for both.
Business Response
Date: 01/24/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/24/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 28,2023 I placed an order 658e168becbe7e41a83a0d18 in the amount of $1040.26 for a Louis ******* bag. The bag came damaged which the seller did not disclose when selling the bag. I went ahead and filed with Poshmark and won my return. The item was shipped back, and I personally recorded the item inside the packaging which I currently still have along with the receipt. Yesterday, I checked the status and the seller went ahead and refused the package leaving me with not refund. The item is also coming back to Poshmark and I dont have any control over that. I am completely appalled by this because I did everything I was asked for. Ive provided screenshots of everything. I just want my refund thats it!!!!! Ive emailed Poshmark several times already.
Business Response
Date: 01/23/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 658e168becbe7e41a83a0d18. A refund in the amount of $1040.26 was issued to the user on 1/19/2023 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not an employee of poshmark but I do use them as a seller and buyer. I've never had a big problem until now. The last two transactions I should have gotten paid for for 7 dollars and 12 dollars did not get paid. i have sent multiple emails. They told me contact the bank. The bank said they never received it. The poshmark people stopped responding. I never got paid. I want my 19 dollars
Business Response
Date: 01/24/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/23/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/25/2024

Complaint: 21164435

I am rejecting this response because:
It has not heen fixed they did send an email saying they are looking in to it. Until that happens, I do not accept. If they fix it, then great. Just waiting
Sincerely,

***********************************
Business Response
Date: 01/26/2024
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service

Customer Answer
Date: 01/29/2024

Complaint: 21164435

I am rejecting this response because: it has been almost a month. I still have upcoming payments not paid to me. New ones. I'm very frusterated

Sincerely,

***********************************
Business Response
Date: 02/05/2024
Poshmark appreciates you following up on this matter. Our support team is currently in contact with our bank to investigate these direct deposit concerns. The user will be provided with an update via email as soon as our team receives more information on the matter.
Any further questions can be emailed to: ********************************.

Regards,
Poshmark Client Service
Customer Answer
Date: 02/06/2024

Complaint: 21164435

I am rejecting this response because:I just reached out to the bank as poshmark asked me to do. They say they have zero record of those transactions, which makes no sense to me, because they were never paid, but I am getting paid now, so i do not know what happened to those two transactions.
Thank you.

Sincerely,

***********************************
Business Response
Date: 02/08/2024
Regarding the users response, our support team will provide an update via email as soon as our team receives more information on the matter.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards,
Poshmark Client Service
Customer Answer
Date: 02/09/2024

Complaint: 21164435

I am rejecting this response because:
I'm not satisfied. They have done nothing go make it better

Sincerely,

***********************************
Initial Complaint
Date:01/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a ********************** to a buyer on poshmark for ******. The buyer filed a returned stating the following: item does not work as expected. The buyer further stated the following: After I received my item and looked at the actual bracelet it is a lot dull gold color than I expected. Sellers posted pictures looked shiny gold to me but its more like antique gold looking bracelet. Its hard to tell just looking at pictures. Id like to return it for a refund. I responded back indicating that it is a gold bracelet and that buyers remorse is not a valid reason for a return. I had requested that poshmark review all my photos posted on their website showing that this bracelet in question is in fact gold and shows not discoloring. I also send poshmark an email from my ******* account with all the pictures I posted on their website along with all communication between myself and the buyers. The buyer never ask about the coloring only for an additional picture of the back of the bracelet which was provided. Poshmark then requested additional photos from the buyer which they provided showing a bracelet that looked brown which was clearly a doctored photo. I had requested that poshmark review all my photos along with the actual bracelet for which they did not respond. Rather they rendered a decision based on the buyers doctored photos indicating as such: ***** shows undisclosed tarnish on jewelry. This undisclosed tarnish is not from my bracelet. I am seeking a full amount for my bracelet from poshmark because they did not do a review of any of my photos rather they reviewed a doctored photo from the buyer. Poshmark is submitting bot reviews and not actual people reviewing these cases.I sincerely hope that when the buyer returns my bracelet it is intact. Once I get this bracelet back I will submit an update on this site with what actually gets returned.
Customer Answer
Date: 01/22/2024
. Attached you will see a doctored phot which the buyer defrauded my sale. You will also see a picture from the live auction and see what the lv bracelet looked like when I purchased it. Poshmark used a bot to authorize a fraudulent transaction and allowed the buyer to return a bracelet they not only did they ruin they also used a fake picture to misrepresent the idea I sold. So as you can see by the additional photos above the buyer lied, poshmark rendered a wrong decision and I am out ****** plus a bracelet they will no longer resell for this price. Poshmark approved the buyers return and I am in out my full amount of ******. Poshmark needs to review the live auction pictures and the pictures I used for my sale not the buyers doctored picture as shown above with something brown on the bracelet Thank you
Business Response
Date: 01/23/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/23/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/30/2024

Complaint: 21162706

I am rejecting this response because: I requested ****** and received ******. Additionally poshmark made a huge error by accepting the buyers returns based on doctored photos. I had to sent over 100 emails and submit a request to the bbb for them to respond. Not only do they owe me ***** which they original gave but took back, they owe me at least apology and recognize the fact that they made an error. I sincerely poshmark learns something and that is to have real people reviews cases and not AI and to never treat other customers like this in the future,

Sincerely,

*****************************
Business Response
Date: 02/01/2024
Upon further investigation, we see that the user accepted resolution terms on 1/22/2024, via email. This case has come to a conclusion.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poshmark is conducting deceptive business practices with their "Shows". When a "show" occurs, a notification is sent to a user's phone. If a user is not looking at their phone but their hand hits the notification, it opens the show. From there, it only takes a small hand movement to bid on an item and that bid cannot be cancelled by Poshmark policy. The "Swipe to buy" bar is also placed EXACTLY where you'd swipe to exit the show, which has resulted in accidental purchases. There's an entire Reddit thread of people that this has happened to, and it borderlines on needing interference from the *************************** Reddit thread (also attached): ******************************************************************************************************************** scenario is exactly what happened with me. I had my hand in my jacket pocket (phone screen was not closed/turned off) and when I took it out of my pocket to send a text, a Poshmark show was open it told me that my bid had won. Multiple times, a Poshmark show has opened on my phone even when Im not trying to open it and I almost bid on an item. This time, it actually happened and I had an accidental bid that won, and Poshmark told me that I cannot cancel the bid because they're binding. This is extremely deceptive. I've requested a refund multiple times and have been denied. This item is something that I would never buy - the initials on the necklace dont even match my name! I am more than willing to send the item back, I just want my money back.
Business Response
Date: 01/23/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/24/2024

Complaint: 21162462

I am rejecting this response because the business's claim is completely false - I have reached out multiple times to Poshmark Support through the mentioned email address. The email thread is attached. I am requesting a refund.

Sincerely,

*************************
Business Response
Date: 01/26/2024
Upon further investigation, a response has been sent to the user via email on 01/24/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I bought what was described as a "**** women's ********************* jacket" from the Poshmark website on 12/25/23. The jacket was listed as being in excellent condition. After receiving the jacket, I filed a complaint using the Poshmark website on 12/29/2023. I explained that the jacket was of poor quality with loose stitching all over. Hardly in "excellent" condition. I sent photos with my complaint. On 1/1/2024 Poshmark sent me a correspondence on the Poshmark website saying they had approved my return and that I should check my email for additional instructions and the return shipping label. I checked my email several times a day throughout this process and never received any return instructions or a mailing label from them. The only emails they sent me were a bunch of advertisements, sales notifications etc. Nothing regarding the return. I informed them several times on their website that I still had not received the email. On 1/16/2024 they informed me via their website that I was being charged for the jacket since I had not returned it. I would gladly have and still will return the jacket if I had been sent a return label. I was charged $156.11 for the jacket via PayPal and would like a refund. The PayPal transaction ID is ***************** . Thanks for your time and consideration, sincerely *************************************
Business Response
Date: 01/24/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/24/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a dress from poshmark that was clearly damaged. Specifically, the dress was shrunk significantly in size such that it would not fit any adult. I buy from this brand frequently in this exact size and it is clear that this item was severely damaged to the point where it is unwearable. I reached out to poshmark support immediately upon receiving the item and explained the damage. As you will see in the attached images, they informed me that the item was ineligible for a return without explanation. I have no recourse for obtaining my money through poshmark at this point in time. I am extremely disappointed with their customer service, as there seems to be no way for customers to be protected when items are damaged in this way.
Business Response
Date: 01/23/2024
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #*****ebce359eff019e31733, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/24/2024

Complaint: 21157241

I am rejecting this response because the item is not as described. It arrived damaged, which was not listed anywhere in the description. In fact, the item was specifically described as like new. This item is far from like new; rather, it has been damaged by a previous owner to the point where it is unwearable. I will accept nothing less than a full refund.

Sincerely,

***************************
Business Response
Date: 01/26/2024
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/29/2024

Complaint: 21157241

I am rejecting this response because:
Once again, for the fifth time, I am stating that this complaint does not pertain to an issue with item fit. Rather, this item was damaged by the seller. The damage was not disclosed by the seller. The item is DAMAGED. I will accept nothing less than a full refund. The customer service provided by ********************** is abhorrent.

Sincerely,

***************************
Business Response
Date: 02/01/2024
Our Poshmark Support team has provided the user with details in regards to order: 65996ebce359eff019e31733 and found that the item was not misrepresented or damaged. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 02/02/2024

Complaint: 21157241

I am rejecting this response because the item was damaged. It is frankly insulting that Poshmark is now insisting that they are somehow able to discern that the item was not damaged. This dress has shrunk so severely that not even a child would be able to wear it. It was clearly washed and dried improperly. It has been damaged and, here again, I am stating that I will accept nothing less than a full refund.

Sincerely,

***************************
Business Response
Date: 02/06/2024
As stated previously, our Poshmark Support team has already provided the user with details in regards to order: 65996ebce359eff019e31733 and found that the item was not misrepresented or damaged. This case has come to a conclusion.

Regards, Poshmark **************
Customer Answer
Date: 02/06/2024

Complaint: 21157241

I am rejecting this response because the item was damaged. Here again, I am stating that the item was damaged. I am demanding a full refund.

Sincerely,

***************************
Initial Complaint
Date:01/17/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning Jan 5 ****, I have been receiving items charges to a fraudulent account in my name. This Mastercard account has been opened in my name and is repeatedly charging items through Poshmark. I began receiving these items on January 10. I have attempted to contact Poshmark to no avail. I have attempted to contact ********** and have submitted information to my ********.
Business Response
Date: 01/23/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/23/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 01/24/2024

Complaint: 21155952

I am rejecting this response because: we continue to receive packages through Poshmark (3) to date. A Mastercard and Visa were created in my name (fraudulently). We have forwarded the police report and police contact to Poshmark in order to obtain the name of banks so that these accounts can be revealed/closed. Poshmark has not responded to these details.

Sincerely,

************
Business Response
Date: 01/26/2024
Regarding the user's response, ********************** is currently reviewing and investigating the user's claim. Cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***b58dc8fa207015447d0cb Thank you for taking the time to review this case. Here is my perspective of the sequence of events and red flags as a result of what transpired. ************** opened a request to return stating not the size listed Size, description and picture fromSellerwere clear that size was XXL. Picture of item frombuyerdid not match picture in sellers posting sellers posting showed yellow line bordering the size tag. Picture provided bybuyersdid not. Poshmark indicated requesting additional pictures from buyer. ********* stated he had had a few of the same sweater, had been looking for the right size for several months and confused the sweater provided with one he already had. ********* indicated that what he ordered was not the size he was looking for and wanted to return. Sellersent a copy of Poshmark guidelines regarding cannot accept returns based on changed mind, not your style or does not fit. Buyerthen indicated it was more than the size and that there were some marks and minor tears not put in listing. Buyer did not include pictures at this time. why wasnt this the initial reason for wanting to return? Then,the following day,********** photo and says torn bottom and holes in chest and sleeve Buyerthen proceeds to explainhow he has 3 of these sweaters, thought he was sent the wrong one until he got it confused with another one.just wants to find the right size, love the look of the sweaterthis is his attempt to patronize me .In summary, I feel the buyer bought the item, tried to say it was an XL and sent pictures that clearly wasnt the sweater I sent which was an XXL. Then said oops, my bad I got confused. Then decided to go another route and say there were some marks and minor tears doesnt send pictures until the next day. Poshmark has zero protection for the seller and allows "buyers" to engage in literal mail fraud!!
Business Response
Date: 01/23/2024
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 659b58dc8fa207015447d0cb has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************.
Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Through Poshmark as a seller. I sent a kitchen aide mixer that was in good working condition, along with worked very well. When buyer received the item they damaged it and said it did not work. Poshmark sided with the buyer and refused to release my funds. They said the item was damaged and must have been done in shipping.
Business Response
Date: 01/22/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 01/20/2024.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

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