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Business Profile

Relocation Services

Elite Relocation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Relocation Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3, 2025, REMOVEDerroneously overpaid Elite Relocation Services by $24,557.50. The actual invoice totaled only $225.00, but a wire transfer in the amount of $24,782.50 was sent in error.Elite Relocation has acknowledged receipt of this overpayment and has provided repeated assurances that the funds would be returned. On May 20, 2025, Elite even confirmed in writing that repayment would be initiated today or tomorrow.Despite these assurances, no repayment has been made as of August 28, 2025. Elite continues to wrongfully retain funds that do not belong to them.We request immediate repayment of the overpayment in the amount of $24,557.50 to REMOVEDor some assurance this is forthcoming. Wire instructions have been provided to Elite Relocation Services on multiple occasions and can be re-sent upon request.

    Business Response

    Date: 10/09/2025

    We tried to wire payment within a week, and REMOVEDflagged it as fraud.  I had to wait for a period of time.  I was intending to write a re-fund check to this customer, yet it was never processed due to stacked projects.

    Due to travel, we placed this client on in a payment queue on July 21st , 2025 for a Net-90 payment term.  Check will be mailed out on 10/19/2025.  We typically process checks on Fridays so the check will be issued on 10/17/2025.

    When a client is flagged by REMOVEDfor Fraud when I tried to complete the wire transfer back, we were advised to not process any payments for a minimum of 120 days.  Doing what I can yet stopped communicating with the customer because of the fraud that I needed cleared.

    I will be sending a cashed check when it is processed.

    REMOVED
    CEO
    ELITE Relocation Services
    REMOVED
    REMOVED(Office)
    REMOVED(Dispatch)
    REMOVED(Mobile)
    REMOVED(Fax)
    REMOVED
    REMOVED

Elite Relocation Services is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.