Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,142 total complaints in the last 3 years.
- 404 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Card-holder Services; It's now been over 72 hours, As you verbally promised and I still have not received my replacement electronic card. You issued me a card for $7.70 . I tried to use the card, and it won't work. You claim the card was tried to be used on a spoof website.
I have provided you all the information you have requested of me to issue me a replacement card.
the electronic card you issued me was #
**** **** **** ****
***********
Exp date # *******
cv code # ***.
$7.70
THIS CARD DOES NOT WORK . you have issued me a card with no value; you have caused me further financial harm ; and you have shown no efffort to resolve the case.
Business Response
Date: 02/26/2024
VIA BBB WEBSITE
February 26,
2024
Better Business Bureau
Complaint Case: ********
RE: ***** *******
Dear Chris,
On February
13, 2024, Blackhawk Networks (“Blackhawk”) received a complaint from ***** ******* regarding issues accessing his remaining
funds on his gift card ending in ****.
On February 1,
2024, Mr. ******* reached out to our customer service team to inquire as to why
he could not access the funds on his card. Our team requested information from
Mr. ******* in order to re-issue the card. On February 2, 2023, we received Mr.
*******’s driver’s license. We assigned
what information we had to our team in order to resolve this issue. That same
day our team requested additional information to address the matter. However,
Mr. ******* informed our team that unfortunately they live with their parents
and will be unable to provide billing verification. On February 3, 2024, our
team again requested information in order to be able to move forward. On
February 5, 2024, because Mr. ******* would be unable to acquire a bill under
his name, we would accept one under his parents’ name. On that same day we received
the requested information from Mr. *******. On February 6, 2024, Mr. *******
requested a response within 3-4 business days. On February 7, 2024, we received
a call from Mr. ******* where our team explained that the case was assigned
that day and that he should be receiving an email within the next 72 hours
detailing expectations for the card replacement.
On February
20, 2024, we confirmed the block was removed and card was available for use. We
sincerely apologize for any inconvenience Mr. ******* may have experienced.
With this, we
consider the matter resolved. Please, do
not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory
Complaint Specialist
***** ** *****
************************Customer Answer
Date: 02/27/2024
Complaint: ********
I am rejecting this response because:"I will have to wait to try the electronic-card in about a month when a new bill is due and I can pay a pro-rated portion of the amount due with the card."
Please keep the case open until I can try to use the card.
Sincerely,
Arash *******Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a prepaid **** Gift Card to pay my mobile phone bill spent $80.00 my phone bill was $54.00. However before I could pay the phone bill the money was gone. Somehow $51-$52 was debited from my card and I didn't get to make the payment. I didn't authorize the $51-52 debit. So I contacted the **** gift card mall on line and on the phone and stated my claim. Later I got a strange looking **** in the mail from this business and I was relieved I that justice prevailed. However I was mistaken because there was only a dollar something on the card. They told me they were filing the claim for me instead they just sent me another card as if they were replacing it to me. Then when I went to register it thinking that maybe they would reimburse me the $50+ after they knew it was really me. However when I went to register it I was required to type in the 4 digit code printed on the letter and there wasn't one on the letter nor was it in the letter here the sample indicated. I was so upset I felt like they were hating on me. It was bad enough that my money disappeared off of the card then when I got the card and had nothing but problems trying to access I began to get sick to my stomach and cry.j that was yesterday, then today I thought I would try to look into the matter a little closer so I tried to contact them and they hung up on me when I stated who I was. I finally got the lady on the phone and she hung up on me after hearing me stare my name. Then I went to the **** website and they were unaccessible. Oh and when I went to activate the new card they sent me there website indicated that the card doesn't exist. I know it does because I had it in my hand, because I received it in the mail addressed from them. I am very upset and confused about what they are really doing. I had a similar problem with them awhile back however I let it slide because I am going through a very difficult time in my life right now. But because it keeps on happening and I know something in't right about it. I thought I had better stick up for myself and what I was originally doing., Trying to make a payment to my mobile carrier. However because of what happened I lost service that is why it took me a little longer. Some of us don't have the extra money to say oh well I will just take some more money out and make the mobile phone payment. The unauthorized debit messed everything up for me. That is another reason why I was so upset by whats been happening. As a matter of fact two years ago I was swindled out of $2500 over the phone. A man and a woman posed as if they were from the sheriff's department and the ****************************** they told me ... If you want to hear what happened it will have to be separate from this matter. Anyhow that is it for now. Sincerely ************************* I pledge and give you my word that what I have told you as stated herein thee above is the truth. *************************Business Response
Date: 02/22/2024
February 22, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear **,
On February 12, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding unauthorized charges against a **** gift card.
As of February 22, 2024, we have sent three emails to the email address provided within this complaint,*******************, requesting photos of the front and back of the gift card(s) in question so we can research this concern with no response. We invite ****************** to use the phone number and/or website listed on the back of the card so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:02/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This card was given to me as a gift, it had $25 available on it. I recently put this card on my Healthy Paws account after I canceled my Healthy Paws account so that if they tried billing me anymore it would get denied. Healthy Paws just issued me a refund of $1062 which is what I paid them over the last three years, now this **** gift card ending in 3352 is trying to keep my money which has nothing to do with them. I asked them to deny the refund and I can go directly to healthy paws but they said they can't void the refund so they are just going to keep the money. I have the receipt from Healthy Paws for the refund which I will upload with this complaint. Both sides are saying they can't do anything about the transaction, If we cannot get this resolved I will be filing a lawsuit in small claims court and suing up to the *** of $10,000 for this headacheBusiness Response
Date: 03/05/2024
March 5, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear **,
On February 12, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding a **** gift card ending in 3352 that has been blocked after being credited for an amount greater than the original loaded balance.
On February 5, 2024, we received a phone call from ****************, advising that he would like a physical check for a refund of $1,062.27 was applied to a **** gift card ending in 3352.Case CS12272005 was created, and an email was sent to ************************,requesting Proof of Purchase for the item that had caused the credit due to the credited amount being far in excess of the original loaded balance of the card itself. While we received a document from **************** on February 6, 2024, it was not considered Proof of Purchase for the purposes of unblocking the card as it was a proof of return of funds rather than a proof of purchase. An email was sent the same day, re-requesting a photo of a receipt of the purchase of the item that the gift card was used towards or a receipt of the purchase being refunded back to the card itself. **************** called to inquire about the status of CS12272005 on February 7, 2024, at which point he was advised by phone as well as via email that we were still in need of a proof of purchase rather than a proof of refund. A reminder of this need was sent on February 8, 2024, with a response being received from **************** on February 9, 2024, advising that we "deny the transaction" so the crediting company could address the matter. **************** was advised in a response that we cannot deny transactions and that only merchants can cancel or reverse a transaction on the card.
On February 12, 2024, Case CS12324433 was opened from a phone call from ****************, advising that he can provide a statement showing payments to the merchant which would equal the amount refunded to the **** gift card. **************** responded with photos of a statement from the merchant showing the payments in question, with a credit located at the bottom of the statement as well as proof of return to the **** card ending in 3352. After reviewing the documentation, the hold has been removed and we will be proceeding with a Letter of Intent with the merchant in question. As of today's date, our records show that the gift card has been redeemed in full and carries a zero balance. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 03/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card with a balance of $75. The paperwork said the funds do not expire even though there is an expiration date of 8/2024. In 2021, a transaction posted “ Cardholder Funds Escheated to State”. All of my funds were removed even though it has not expired.Business Response
Date: 02/20/2024
February 20, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, **** ******
Dear Chris,
On February 11, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from **** ****** regarding funds
from a **** gift card ending in **** that were Escheated to their State.
Neither Blackhawk nor ********
can address funds that have been escheated to the state as neither we nor
******** have access to the funds. Once the funds from these cards have been
Escheated to the State, they are the responsibility of the Treasury Department
for that state to address in accordance with their policies. We sincerely
apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a one4all gift card for a Christmas gift for a friend. It was purchased in the amount of $50.00. She never used it, and now it says BHN DEBIT ADJUSTMENT, balance $0.00. That was on 12/27/2023. I would like a refund of the $50.00, considering the gift card was never used or redeemed. Thank you for your time in taking care of this matter. *******************Business Response
Date: 02/26/2024
VIA BBB WEBSITE
February 26,2024
Better Business Bureau
Complaint Case: 21277394
RE: *******************
Dear *****,
On February 11,2023, Blackhawk Networks (Blackhawk) received a complaint from ******************* unknown charges on regarding unknown charges on your gift card ending in 9955.
As of February 26, 2024, we have no active disputes at this time and would like to invite ************* to contact our disputes team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf since it is within the 60-day timeframe for disputes. If we do not receive a call or email regarding this prior to February 29, 2024, we may not be able to recover the funds. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:02/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a gift card that i originally redeemed via the site ********************
I did so in November of 2023, and was unable to figure out how to choose the retailer I needed
I left it to come back to, and when I went in, it said something about BHN Debit Adjustment.
I am so confused, I never used this and its just 50 dollars that has gone to waste.
I would like this amount put back or get a new one in order to actually redeem and use.Business Response
Date: 02/12/2024
February 12, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, **** *******
Dear *****,
On February 11, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from **** ******* regarding a gift
card that was redeemed but the redeemed card not received.
Our records show that a $50
***** **** * **** eGift card was sent on November 28, 2023, to the same
email address as the one provided within this complaint and was viewed on the
same date. We have re-sent the eGift card to the same email address as of
today's date; we invite Mx. ******* to search their email inbox, Spam folder,
Junk Mail, Bulk Mail, or Promotions folder for the eGift Card in question. We
sincerely apologize for any inconvenience Mx. ******* may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Initial Complaint
Date:02/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a $25 **** gift card and tried to activate via website. Website says call the phone number on the card to activate. Called the phone number and the number isn't functional.
**** #**** **** **** ****Business Response
Date: 02/19/2024
February 19, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, ***** *****
Dear Chris,
On February 7, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from ***** ***** regarding roadblocks
with reaching an agent to activate a replacement **** gift card ending in ****.
As a one-time courtesy we have
activated the gift card ending in **** on Mr. ******* behalf after confirming
the information provided within this complaint matches what is on file for the
card. Going forth, any future gift cards such as this may be activated using
the "Register Card" option on the website listed on the back of the
gift card itself. We sincerely apologize for any inconvenience Mr. ***** may
have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Lance *****Initial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two partially used gift cards. Per my records, one has $17.07 remaining and one has $12.02. Both cards state "funds do not expire". However, both cards have passed the expiration date and both were declined when I attempted to use them. I entered my card number on the website and got an error message re: expiration date. I called customer service, but there is not an option to speak to an agent so both forms of contact offered are useless. I would like $29.09 sent to me via email. I do not agree that it is resolved until I actually receive funds- I will not consider resolved with a promise to send funds. Thank you.Business Response
Date: 02/13/2024
February 13, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, ***** ******
Dear Chris,
On February 1, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from ***** ****** regarding two
gift cards that have funds available past the expiration date.
As of February 13, 2024, we
have sent three emails to the email address provided within this complaint,
******************** requesting order information/photos of the front and back
of the gift card(s) in question so we can research this concern with no
response. We invite Ms. ****** to use the phone number and/or website listed on
the back of the cards so a representative can provide any insight that we may
have. We sincerely apologize for any inconvenience Ms. ****** may have
experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went on to **** ********* to purchase a virtual gift card . The company website told me my card declined but the money ($255.95) was deducted from my bank account balance . I did not receive any product from this company , they solely took my money and did not give me what I purchased . I then called spine to a supervisor named ********* and she told me that I never made a purchase . But their business name is clearly on my bank statement.Business Response
Date: 02/12/2024
February 12, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, ***** *****
Dear *****,
On January 31, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from ***** ***** regarding an order
that was not fulfilled but funds were removed from her account.
Any charges that have appeared
are temporary holds; since the order was declined, the funds will reappear
within the timeframe set by the financial institution associated with the
method of payment used to place the order. If the funds have not returned as of
today's date, we invite Ms. Jones to contact our Customer Service team by phone
to have an agent research and provide any insight that may be available. We
sincerely apologize for any inconvenience Ms. Jones may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi Team
It has been a nightmare to deal with the *************** customer support and get my card working. My card stopped working last year and I made several attempts to contact them, but there has been no response.
They have already been paid for the **** gift card, for $487, they are still not letting me redeem them.
Here is the card number **************** , redeemed with email *****************
I have already been taxed for these earnings and they are just disabling the cards, which is completely unacceptable. They never communicated me that they are going to disable the cards and there is no reason why were they disabled.
They are acting as a business in bad faith and profits from setting in place policies that favor *************** at the literal expense of the users of their service.
Please ask them to resend me the redemption email for the card, so that I can get the card details for the redemption.
Thanks
AshBusiness Response
Date: 02/12/2024
February 12, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, ****** ****
Dear *****,
On January
31, 2024, Blackhawk Networks (“Blackhawk”) received a complaint from ******
**** regarding roadblocks with redeeming a ********** virtual disbursement card
ending in ****.
Our records show no declined
or pending transactions against this virtual card as of February 12, 2024; the
card currently is active, not blocked, and has a balance of $487.00. The card
may be used at any online or physical merchant that accepts ********** gift
cards; should Mx. **** continue to encounter roadblocks with redeeming the
card, we invite them to contact our Customer Service department directly at
***** ******** so an agent may provide any insight that may be available. We
also recommend that Mx. **** review the Terms and Conditions of this virtual
card for any restrictions set by the program provider regarding merchant usage.
We sincerely apologize for any inconvenience Mx. **** may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************
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