Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,142 total complaints in the last 3 years.
- 405 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Issued a rewards card for my sons dr ***** It is printed on the card itself funds do not expire. Called and it says funds are expired.
Business Response
Date: 07/08/2024
July 8, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear Aspen,
On June 28, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding funds from a MasterCard rewards card that has expired.
Our records show that the card has a zero balance due to a dormancy fee as well as two transactions against the balance; while the funds from the card may not expire, the Terms and Conditions advise of dormancy fees against the balance if there are no transactions within a 12 month period from the last transaction date. The Terms and Conditions are available for Ms. ********** to review at any time, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience Ms. ********** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:06/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to complete a purchase on 6/18/24 for $500. The transaction was declined but an authorization hold was placed on the transaction. I understand this can happen. However the merchant that I was attempting to pay has contacted BlackHawk/MyprepaidVisa and advised the transaction was declined so that the pending authorization hold could be removed. I contacted Blackhawk all week as well. Each time I was advised the hold would be removed by 6/28/24. Well today the hold is still in place and I need my funds so that Im not evicted!Business Response
Date: 07/09/2024
July 9, 2024
Better Business Bureau
Complaint Case: CS13347406
RE: *******************************
Dear Aspen,
On June 28, 2024, Blackhawk Networks (Blackhawk) received a complaint from ****************** regarding a pending charge on her MasterCard gift card totaling $500.00 that had not been removed after the transaction was declined.
On June 18, 2024, ****************** contacted us by phone reporting a pending transaction that was on hold due to a declined transaction on her gift card ending in 0704. Reference case CS13270154 was created, and ****************** was provided with the findings of the declined transaction. ****************** then requested for a supervisors assistance, and after authenticating ******************, she was advised that the transaction was a voided transaction and was still on a pending status. ****************** was also advised that most of the transactions are reflected on the account within 7 to 10 days after requested by the merchant, but the Network MasterCard allows the merchant up to 30 days to have the credit to be posted on the account. ****************** was then requested for a copy of the transaction history on her gift card. Case CS13270154 was resolved the same day, with a copy of the transaction history for card 0704 being sent to ****************** email address. On June 26, 2024, ***************** contacted us by phone regarding the status of the pending transaction.Reference case CS13334779 was created resolved on the same date, as ****************** was educated with the timeframe of seven (7) to ten (10) days for the pending transaction to be completed.
On June 28, 2024, ****************** contacted us by phone for a follow-up regarding the pending transaction on her gift card. Reference Case CS13344346 was created, and ****************** was reminded of the seven (7) to ten (10) business day timeframe, with the timeframe being reached by the following week. ****************** declined this explanation and requested a managers assistance. ****************** was then transferred to one of our managers and case CS13344514 was created to further assist ******************. After authentication and understanding ****************** concern, reference Case CS13344514 was resolved, and ****************** was transferred to one of our supervisors for further assistance. ****************** also advised a BBB complaint was filed to assist with her request. After confirming with our Keystone team, the pending transaction was removed, and ****************** was advised the funds totaling $500.00 became available to be redeemed. Reference case CS13344346 was then resolved as the pending transaction has been removed. On the same date, ****************** contacted us by phone reporting the declined transactions on her gift card ending in 0704. Reference case CS13350794 was created, and ****************** was advised that no record of the declined history was shown on the gift card ending in 0704 and provided with usage tips to assist ****************** to redeem her gift card. Reference Case CS13350794 was then closed as no further action was required.
As of July 09, 2024, we have confirmed the pending transaction on ****************** gift card ending in 0704 has been removed, and the total amount of $500.00 on the gift card was available to be redeemed. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
*************
Blackhawk Network
Regulatory Complaint Specialist
**************
www.BlackhawkNetwork.com
***************************************Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/15/24 I purchased a **** gift card from Gift Card Mall at Ralphs in *****************. Shortly after, it was declined when I tried using it. I contacted customer service at **************. I learned that my card had been hacked and used at Target in the amount of $300.00. After disputing the charges the and sending them my proof of purchase along with all the paperwork they asked for, a replacement card was sent to me in a timely manner. With in days after receiving my new card, I activated it and it was declined again. I contacted them again and they verified that my card had been hacked again this time at Best Buy for the total amount. I tried to dispute it, but they continue to ask me for the same paperwork only I don't have a proof of purchase since it is a replacement card. They refuse to refund my money because they claim "all sales are final" however, it is clear they have a security issue that wont be resolved with a replacement card. I want my money refunded if the form of a check.Business Response
Date: 07/08/2024
July 8, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***************************
Dear Aspen,
On June 25, 2024, Blackhawk Networks (Blackhawk) received a complaint *************************** regarding a replacement gift card ending in 6822 that has unauthorized charge.
On April 24, 2024, we received a phone call from ******************, advising that a **** gift card ending in 6822 was tampered with as well as unauthorized transactions against the balance.Dispute Case DS0667760 was created, and an email was sent ************************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. ****************** was also advised that the Dispute Form must be filled out and sent back to us so we *** begin our investigation with the merchant or merchants in question within ten (10)business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed,options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. A follow up email was sent on May 5, 2024, due to not having received the supporting documentation that had been requested. We received the requested documentation on May 8, 2024, and on May 15, 2024, we sent an email to ******************, advising that Dispute Case DS0667760 was closed in his favor and that a new card ending in 7702 was sent to him with the full $300 balance previously.
On May 30, 2024, we received another phone call from ******************, advising that his replacement card had unauthorized transactions. Dispute Case DS0686537 was created, and an email was sent ************************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. ****************** was also advised that the Dispute Form must be filled out and sent back to us so we *** begin our investigation with the merchant or merchants in question within ten (10)business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed,options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. On June 11, 2024, and June 16, 2024, we sent a follow-up email to request the supporting documentation, and a phone call was made to the phone number provided by ****************** to request additional information with no success in reaching him.
On July 1, 2024, another follow-up email was sent to ****************** to request the supporting documentation, and on July 2, 2024, a contact attempt was made by phone and by email to obtain the requested information with no success. On July 3, 2024, an email was sent to ******************, advising that Dispute Case DS0686537 was closed in his favor and that a check for the disputed amount would be sent to the address provided within his Dispute as a four (4) by six (6) inch postcard check within fifteen business days. As advised within Dispute Case DS0686537,if the check is not received by July 26, 2024, we invite ****************** to contact our Dispute Team by phone at ************** and reference Case CS13380967 so an agent *** provide any insight that *** be available. We sincerely apologize for any inconvenience ****************** *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My orders keep getting declined with my gift card. This is ridiculous.Business Response
Date: 07/03/2024
July 3, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *********************************
Dear Aspen,
On June 22, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************************* regarding online order attempts that are consistently rejected.
As of July 3, 2024, we have sent three emails to the email address provided within this complaint,***************************, requesting order information so we can research this concern with no response. We invite ****************** to use the online Contact Form on the website which was used to place the order so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/16/24 I paid $150.00 for a gift card for my sister. They said they would email it to her. She never received it. I called the company twice and asked them to resend the email and also send me a copy. They said they would but neither my sister or I received it. I called a third time to resolve the issue and they said that they dont issue refunds but they still werent able to email me the gift card. It was only after I said I would be filing a complaint that they agreed to refund me.Business Response
Date: 07/01/2024
July 1, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear Aspen,
On June 20, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a refund for a $150 Spafinder e-gift that was not received.
Our records show that the order associated with the e-gift card, ********, was refunded back to the method of payment used to place the order on June 20, 2024. We ask that *************** allow the standard timeframe set by her financial institution for the refund to reappear; should the refund not be shown after that time, she will need to research the matter with her financial institution as we show that the order was successfully refunded.
All Spafinder gift card purchases are considered "All Sales Final" as advised on their website; this refund was processed as a one-time exception due to multiple roadblocks with receiving the order itself. For any further questions or concerns regarding this refund, we invite **************** to reach out to the Spafinder **************** team by phone at ************** between the hours of 6AM and 3PM,PST Monday-Friday so a representative *** provide any insight that *** be available. We sincerely apologize for any inconvenience **************** *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:06/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
gift **** purchased for my mom senior citizen for christmas - she went to use it, and -0- so she addressed it with my brother and I, we went to activate card, upon activation ***** was made payable to ***** called to dispute charge obviously - it was a horrible experience. Received replacement upon activation 0.1 cent available. called again - they are asking for bank statement of purchaser of gift card. really I'm doneBusiness Response
Date: 07/01/2024
July 1, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *********************
Dear Aspen,
On June 20, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding a replacement gift card for a Dispute she received with a $.01 balance.
On June 10, 2024, we received a phone call from ***********************, advising that charges totaling $99.99 against a **** gift card ending in 7434 were unauthorized. Dispute Case DS0692224 was created, and an email was sent to Ms. ****** at ******************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate her name and address if a purchase receipt or activation receipt was unavailable. **************** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that updates would be sent at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. On June 17, 2024, a follow-up email was sent,advising that we were still in need of the documentation requested so we could begin our investigation.
On June 20, 2024, despite not having received any of the documentation requested to begin our investigation,as a one-time courtesy the Dispute Case was closed in **************' favor. An email was sent to ********************, advising that our Dispute team had attempted to contact her by phone but were unable to contact her, as well as stating that the original card was replaced with a MasterCard card ending in 0826 containing the full $100 balance. Our records show that the card is active and still has the full balance of $100 as of today's date. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comCustomer Answer
Date: 07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
end of may 2024 i purchased a giftcard for $100.00 the card i purchased was defective when i tried to register it online ( there registration site) i got error and in red to contact them ( the issuer) and when i called the number on the back of the card to check the balance was informed by the system that the number was invalid there only means of contacting them on the website is a address ( customer service) in ****, nv i sent the defective card with the receipt stating what happened and asked for a valid working card i provided at the bottom my name, address, phone and email card in question is ******************* ( mastercard)i have waited now roughly a month and a half and have recieved no reply of any kind, no card to replace the defective non working card, no call nothing i paid for a card and the one i purchased was not working, i dont believe i should be out the money paid i should of either recieved a valid working new card or a refund for what i paidBusiness Response
Date: 07/03/2024
July 3, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *********************
Dear Aspen,
On June 19, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding a defective $100 MasterCard that had not been replaced.
We have devalued the original gift card ending in 8854 and reissued the funds onto a new card, which has been sent as of July 2, 2024. ************** may use tracking number 1ZEW97930297029142 on the *** website, www.ups.com, to check the status of the delivery of this gift card at any time. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comCustomer Answer
Date: 07/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
hope no issues with the replacement card
Sincerely,
*********************Initial Complaint
Date:06/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I ordered a gift card to send as a gift to a family member on 5/31/24. The gift card purchased was a MasterCard gift card in the amount of $50. It was purchased from giftcards.com. My family member received the card that day and has not been able to use it. It was declined several times and now they are told that the gift card does not exist. They have been in contact with customer support who continues to tell them that the card should work but it does not. The last email ended with "as a resolution has been reached, this is our final response to your case." There is not a resolution as your company has taken money from my bank account and not insured that the product you are selling works. The case number my family filed is CS13253957. I have the card number, expiration, and cvc if needed. Currently, we are getitng error messages that the card does not exist.Business Response
Date: 06/24/2024
June 24, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ***************************************
Dear Aspen,
On June 19, 2024, Blackhawk Networks (Blackhawk) received a complaint *************************************** regarding roadblocks with redeeming a MasterCard gift card ending in 1088.
On June 15, 2024, Case CS1323957 was created through our online Contact Form, advising that ********************************* was encountering roadblocks with redeeming a MasterCard gift card. We responded to the email address ************************* within the Case on June 18, 2024, requesting the name an email address of the purchaser of the gift card in question. A response with the requested information was received on June 19, 2024, and we advised that the available balance on the card itself is $50.
Our records show that the card is active with a full balance of $50 as of today's date. The card *** be used at any merchant that accepts MasterCard gift cards or MasterCard debit cards for any amount up to the full available balance. When attempting to use the card, please have the user input the information registered with the card,including the name and address. Should ************************** continue to encounter roadblocks with redeeming the card, we invite her to reach out to our **************** team so a representative *** provide any insight that *** be available.We sincerely apologize for any inconvenience ************************** *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comCustomer Answer
Date: 06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************Initial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My aunt purchased a $150 with $7.75 activation fee for a five back gift card from Giant Eagle on ************ in ********, **. She paid extra to have it shipped to him so it was secure. He activated the card on 5/20, when he went to use it on 5/21 it said it only had .25 left. The transaction was for a car payment on the east coast. We tried calling number on back of card, but no live person. I sent the dispute form a month ago and no response and no one answers. I tried calling ************ but had to leave a message. The card was hacked and no one seems to care! My aunt is retired - used her hard earned money for a grad gift and it was stolen, yet no one is taking responsibility. Please help!Business Response
Date: 06/24/2024
June 24, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, *************************
Dear Aspen,
On June 19, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding charges against a **** gift card ending in 8368 that are unauthorized.
Because the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite *************** or the current cardholder to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on their behalf. We sincerely apologize for any inconvenience Mx. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comInitial Complaint
Date:06/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company handled the digital payments for a class action lawsuit settlement against ********* My share of the award was $31.77. This company sent me an email with instructions to claim my "virtual credit card" which I did. When I tried to use the card it was declined. I called the customer service number and was told "the account was closed because we suspected fraud. I'll send you and email with instructions on how to obtain a replacement." I received the email and completed everything they asked for including a copy of my ID, a bill showing my address and the original email with redemption code. The email address they provided was not valid! Called customer service again and was given another email address. Sent all the info again. Nothing. Called again and sent everything yet again! Then I get an email telling me I opted for a different payment option and they could no longer help me!!!! They have my $31.77 and who knows how many other peoples!!!! This company should be shut down!!! I simply want my $31.77!!!!Business Response
Date: 07/16/2024
July 16, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear Aspen,
On June 18, 2024, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a disbursement card she was encountering roadblocks with redeeming.
On June 3, 2024, we received a phone call from ******************, advising that she was unable to redeem a MasterCard disbursement card ending in 8855. Case CS13160105 was created, and an email was sent to ******************* requesting photos of a government-issued ID with date of birth, a copy of a Utility bill that shows the full name and address of the person registered to the card, and a copy of the original email received, informing them of the reward and containing the retrieval link. This information was re-requested on June 7, 2024, June 10, 2024, with a response being received on June 11, 2024.
Our research into the card shows that the registered cardholder chose a different payment method for the funds associated with thsi card; this resulted in the card being blocked and the funds being removed. Further research shows that the funds from this card were sent to a PayPal account on July 1, 2024; because we are not the program provider, we cannot see to what account the funds may have been sent. We would recommend that ****************** reach out to the program provider directly to address this matter further, as we have no further information regarding where the funds may have been deposited. We sincerely apologize for any inconvenience ***************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
www.BlackhawkNetwork.comCustomer Answer
Date: 07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
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