Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,142 total complaints in the last 3 years.
- 395 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received gift card for baby shower and all of a sudden log into account and random charges $5 several and also 15 dollar charges for sports charges. We needed these funds for our daughter. Nobody with the company wants to help me out. Will be sure to never use or recommend this company again also if need be can give small claims in local court house. Figure it out im owed $40.00
Business Response
Date: 10/07/2024
October 7, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** ********
Dear Aspen,
On September 27, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******** ******** regarding unrecognized charges.
Because the charges in question against the **** gift card ending in 8927 are within our sixty (60)day timeframe for a dispute to be made, we invite Ms. ******** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 10/07/2024
Complaint: 22350229
I am rejecting this response because:
We have already reached out now 4 different times and getting the run around. No one seems to even care only wants to deduct funds immediately off a card. What's funny is when logged into black hawks web page was when the transactions took place. Seems they like to **** customers out of money for their newborns food and clothing. We've already told the other representative we will pursue legal action in court on this issue.
Sincerely,
******** ********Initial Complaint
Date:09/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date: September 13th 2024 Amount paid: $30.95 I was suppose to receive a virtual **** card by sms. I am disputing because I never received the card and I would like a refund.I have been trying since September 14th 2024 to get a refund but all I have gotten are emails and 2 case #'s with no refund. The case #'s are CS13981198 and CS13988669. I have spoken to 2 employees over the phone and received numerous emails from other different employees. Invoice # is ********. I am sending proof of emails as well. All I want is a refund. I am tired of getting a run around.Business Response
Date: 09/27/2024
September 27, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *******
Dear Aspen,
On September 26, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***** ******* regarding a refund that has not been received.
On September 15, 2024, we received a phone call from Ms. ******* to request that order ******** be canceled and refunded. Case CS13988669 was created, and Ms. ******* was advise to allow up to five (5) business days for the refund to appear back on the method of payment used to place the order, as well as to expect updates within three (3) business days. On September 17, 2024, September 19, 2024, and September 23,2024, an email was sent to ********************* advising that her refund request was being processed, and on September 26, 2024, Ms. ******* was advised via phone call that the refund would appear back on the method of payment used to place the order within three (3) business days; business days for this purpose being Monday-Friday, with weekends and holidays being excluded from this timeframe. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 09/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:09/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received two gift cards as a gift. As soon as I loaded them to use they were declined. When looking up the history they were immediately used. I immediately emailed a dispute form for both to prevent the unauthorized purchases to go through. It took a few days for a response asking for additional information. I sent that and never heard anything back. When inquiring just the same auto generated email was received. You cant call and speak to anyone it just directs you to their website.Business Response
Date: 10/11/2024
October 11, 2024
Better Business Bureau
Complaint Case: 22343572
RE: Complaint
#22343572, Maria Crowley
Dear Aspen,
On September 26, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from Maria Crowley regarding unauthorized
charges against two Visa gift cards ending in 0368 and 0434.
On September 6, 2024, we
received emails from [email protected] to [email protected]
to dispute unauthorized transactions. Cases CS13909844 and CS13909712 were
opened, and responses were sent to request a photo fo the front and back of the
cards in question, a valid government-issued photo ID, and either a purchase
receipt, an activation receipt, or a bank statement reflecting the card
purchase. We received the gift card photos and a photo of Ms. Crowley's ID on
September 7, 2024, and on September 26, 2024, we requested a copy of Ms.
Crowley's utility or phone bill, dated within the last sixty (60) days to
validate her name and address.
On October 2, 2024, Dispute
Cases DS0772562 and DS0772526 were created and closed in Ms. Crowley's favor,
with virtual replacement cards being sent to Ms. Crowley's email address with
the disputed amount applied. We sincerely apologize for any inconvenience Ms.
Crowley may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Reno, NV 89521
www.BlackhawkNetwork.comInitial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cashed out a **** gift card for rewards via my prepaid center for $156.24. I used the electronic card for 1 payment to **** for $131.96 on 9/15/2024. The transaction has remained pending and they have not released the funds to ****. Additionally the remaining balance i should have on my **** has disappeared and is now $0. I called a couple days after the transaction as it was still pending and they told me i had to wait 7-10 days to see if it processes. I called back on 9/25/2024 and they are not refunding anything and cannot explain where the additional missing funds went. Their only resolution option is another service ticket to investigate and it could take several more days for that. They have locked up my money via a continuous pending transaction and stolen the the remaining balance.Business Response
Date: 09/26/2024
September 26, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ******
Dear Aspen,
On September 25, 2024, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding a pending charge that has not been cleared from a virtual MasterCard rewards card ending in 6626.
Our records show no pending transactions as of today's date, with a current available balance of $156.24 CAD. Ms. ****** may redeem this virtual card at any online merchant that accepts ********** as a method of payment. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was gifted a gift card from giftcards.com. The gift card was a Global Experiences Card. I have tried to make multiple reservations for activities and each time I was notified that the activity was canceled a day before or the day of. Not only were the cancellations super last minute after I made plans, but getting a refund was a nightmare. I had to contact customer service over and over again and am still missing funds. I told the company that I would like a full cash refund at this point. I feel that this is a scam and the money spent on the gift card has been thrown away. I do not want to book another activity for it to be canceled and me to have to chase down the refund. I've tried working with both Giftcards.com and Global Experiences Card and they both pointed the finger at the other and neither was willing to help. I'm disgusted by my experience with both.Business Response
Date: 10/07/2024
October 7, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** *****
Dear Aspen,
On September 25, 2024, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding roadblocks with receiving a refund from an experience purchased with a Global Experiences card. Blackhawk is a third-party order fulfillment processor for several merchants under the Global Experiences banner.
Our records can confirm that the current balance on the Global Experiences card ending in 1305 has a balance of $41 USD. If an experience provider canceled an experience, refunds for the canceled experience must be processed by them directly as we do not have access to the funds associated with the purchase of that experience. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 10/07/2024
Complaint: 22337440
I am rejecting this response because:this is the same response I have received over and over again that is useless. I am unable to get the refund. Again, this has been an insanely terrible experience, and I would expect you to honor the products that you are selling.
The only thing that would appease me here is to give me a full refund or to let me exchange this gift card for another one that can actually be used. Otherwise, this money has been thrown away.
Sincerely,
****** *****Business Response
Date: 10/07/2024
October 7, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** *****
Dear Aspen,
On October 7, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ****** ***** regarding roadblocks with receiving a refund from an experience purchased with a Global Experiences card. Blackhawk is a third-party order fulfillment processor for several merchants under the Global Experiences banner.
As mentioned in previous correspondence, our records can confirm that the current balance on the Global Experiences card ending in 1305 has a balance of $41 USD. If an experience provider canceled an experience after it had been paid for, refunds for the canceled experience must be processed by them directly as we do not have access to the funds associated with the purchase of that experience; that is the sole province of the experience provider to address according to their own policies.We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 10/07/2024
Complaint: 22337440
I am rejecting this response because: we cannot come to any sort of agreement as the company is not offering anything to fix the issue.
Sincerely,
****** *****Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This card is not working. I tried to use it at several places all turned down the card. Then to call support or use this company tech support is a joke. They said it is registered to someone in some other state. Not to me, and then have the nerve to ask for my ID, and proof who purchased it. It was a gift card!!!! So I'm filing this, and then seeing other options. Also, to use the phone and their prompt system is horrendous. Some extremely annoying British lady comes one and you want to throw up. Its like they are really trying to make their company out great. Well I will start contacting the ***** Grocery Stores about this card. I will not let the people who will not fight and let this slip under the rock. They are making money off of people not willing to put up a fight.Customer Answer
Date: 09/24/2024
They put me on hold for over 1000 minutes.Business Response
Date: 10/15/2024
October 15, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *********
Dear Aspen,
On September 23, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***** ********* regarding a gift card in their possession that has been used fraudulently.
On September 19, 2024, we received a phone call from Mr. ********* to advise that a **** gift card ending in 2214 had unauthorized transactions totaling $99.99. Case CS14031326 was created, and an email was sent to **************** to request a valid government-issued photo ID, and either a purchase receipt, an activation receipt, or a bank statement reflecting the card purchase. We received photos of the card as well as a photo of Mr. *********** ID on October 1, 2024
Despite not receiving the proof of purchase, Dispute Case DS0773501 was created to address the unauthorized charges against the card, and an email was sent on October ******, advising that the dispute had been closed in Mr. *********** favor and that a replacement card would be sent to him via email with a $100 balance. We sincerely apologize for any inconvenience Mr. ********* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was gifted $200 gift card and tried using it in multiple retail stores. It was declined everywhere. I called and spoke with multiple *****s. First ***** was so unhelpful. He literally told me after a phone call, I should receive an email. Never did. Spoke with second *****, he said the same thing. Spoke with the third *****, who finally sent an email. To my surprise, they opened a fraud case that "someone robbed me" by his own words but none of earlier *****s even mentioned it to me. I sent pictures of the card but not photo ID ( as it's a sensitive document). I called again to speak to a supervisor. Took me multiple times because *****s kept hanging up on me. The supervisor tells me that someone used my card. Kept insisting if it was the person who gifted me the card. LIKE seriously? The gift card was sealed and I opened it myself before using it. She said it was used online and it has .01 left. I asked for the final outcome, she transferred me to another department who never picked up. All I wanted for my gift card to work! This is the worst company to deal with. They are scammers. At this point either, please send me a replacement or a refund. I wasted too many hours already.Business Response
Date: 10/11/2024
October 11, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** ***
Dear Aspen,
On September 20, 2024, Blackhawk Networks (Blackhawk) received a complaint from **** *** regarding unauthorized charges against a **** gift card ending in 2287.
On September 20, 2024, we received a phone call from Ms. *** to advsie that there were charges against a **** gift card ending in 2287 that were unrecognized. Case CS14039097 was created, and an email was sent to ******************** to request a valid government-issued photo ID, and either a purchase receipt, an activation receipt, or a bank statement reflecting the card purchase. We received a response with all the required documentation except for a government-issued photo ID, with Ms. *** stating that she could not provide it because "it is classified".
Despite not having received this documentation, Dispute Case DS0777306 was opened and closed in Ms. ***** favor on October 7, 2024 as a one-time courtesy, with an email being sent to ******************** to advise that the $199.99 associated with the disputed charges would be applied towards a new gift card that would be arriving within seven (7) to ten (10) business days, with business days being classified as Monday-Friday with weekends, holidays, and severe weather conditions possibly extending the delivery of the card. We sincerely apologize for any inconvenience Ms. *** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They run a scam 100%. I tried to use the card thats mine, with my info. They have it setup so all transactions get declined. Then it takes almost a WHOLE month for the pending charge on a declined transaction to be removed making it impossible to use the card. They do this so times runs out and they can start charging the card just for being active. I called them weeks ago and requested a real card. I was LIED to and told one would be sent. No card showed up. I just want a check on this point so i never have to deal with these unethical scammers again. the *** needs to shut these scammers down and i will be filing with them and the attorney generals office as well. I would also like ********** to know i will be cutting up every card i have because of your ***************** SCAMBusiness Response
Date: 09/30/2024
September 30, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********* ***** ******
Dear Aspen,
On September 20, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding roadblocks with redeeming a gift card.
Upon requesting gift card information from Mr. ******* we received a response advising that the complaint could be closed due to being able to use the card. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your company accepted two unauthorized payments ($250 for ****** transaction 17S50753LW511444N and $143 for ****** transaction 81J387915E123994C) from my ****** account on September 16th. I cannot believe you did not require any call/text message to keep the hacker from using my ****** balance.Business Response
Date: 09/26/2024
September 26, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *********** *****
Dear Aspen,
On September 20, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********** ***** regarding funds from their ****** account that was used to place orders through a ***-owned or managed platform without their authorization.
As of today's date, we can find no record of Mr. ******* email address being used to place an order on any Blackhawk-owned or managed website or platform within the last three years; we recommend that Mr. ***** contact ****** directly to begin any chargeback procedures they have at their disposal so an investigation may be done to attempt to regain the funds from any orders placed. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received gift card for blackhawk network. Because of problems with the card i requested a new one. After waiting 10 business days i received a new card but that was deactivated by blackhawk also. Another card they sent me was deactivated again. Blackhawk network has sent me three cards all have been deactivated.Blackhawk has no answer for me as to why this keeps happening or how to stop it and now my bills are late because of Blackhawk network! I need my money immediatley! My bills are late and it is costing me more money. Waiting for ******************************************************************************************************************************** i asked for a supervisor but was only left on hold forever with no reBusiness Response
Date: 10/08/2024
October 8, 2024
Better Business Bureau
Complaint Case: 22307801
RE: Complaint
#22307801, Marcus Robinson
Dear Aspen,
On September 19, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from Marcus Robinson regarding replacement
cards that have been received deactivated.
In instances where
transactions are disputed, as was a transaction for $5.99 on September 15, 2024
as advised by Mr. Robinson, a replacement card is sent as a security
precaution. The cards are sent with any remaining balance that may be available
on the card associated with the disputed charge and are meant to have any
credits applied if the Dispute is closed in the customer's favor. Replacement
cards are inactive until received and activated by the customer to ensure that
the card cannot be used if it is lost in transit. Dispute Case DS0756700 was
closed in Mr. Robinson's favor and the credit was applied to the replacement
card balance on September 19, 2024. Our records show the card ending in 5012
has been redeemed in full as of September 29, 2024. We sincerely apologize for
any inconvenience Mr. Robinson may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Reno, NV 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 10/08/2024
Complaint: 22307801
I am rejecting this response because: Blackhawk Holdings ignorged all my requests until i filed a complaint with the BBBThis is a horrible company and NO one should do business with these people
Sincerely,
Marcus RobinsonBusiness Response
Date: 10/16/2024
October 16, 2024
Better Business Bureau
Complaint Case: 22307801
RE: Complaint
#22307801, Marcus Robinson
Dear Aspen,
On September 19, 2024, Blackhawk
Networks (“Blackhawk”) received a rejection to our response concerning a
complaint from Marcus Robinson regarding replacement cards that have been
received deactivated.
Our records show that Dispute
Case DS0756700 was originally opened and closed on September 15, 2024, to
address the $5.99 unauthorized charge against the original gift card ending in
5331; this is before the BBB complaint had been submitted and received. As
mentioned in previous correspondence, in instances where transactions are
disputed such as the above referenced charge, a replacement card is sent as a
security precaution. The cards are sent with any remaining balance that may be
available on the card associated with the disputed charge and are meant to have
any credits applied if the Dispute is closed in the customer's favor. We
sincerely apologize for any inconvenience Mr. Robinson may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Reno, NV 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 10/17/2024
Complaint: 22307801
I am rejecting this response because: Blackhawk holdings put me through sp much crap to get this done I wonder how many other customers just get frustrated and Blackhawk keeps the money. What a horrible company
Sincerely,
Marcus Robinson
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