Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,141 total complaints in the last 3 years.
- 406 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to use an electronic Mastercard issued by Blackhawk Network. I received the email below on November 16, 2024 : Your Additional Settlement Payment $37.17 MNFCZYZD9YMU This email is from the official Settlement Administrator for the ************ Breach Settlement. You are eligible for an additional payment from the Settlement. To redeem your additional payment, please follow the instructions below.I know this is a small amount, but I wanted to transfer the funds to my Apple Pay account since this was an electronic card payment. When I attempted to transfer the funds from the electronic ********** it said declined by issuer and the customer service number was out of service. I am not sure what to do now. Please help.Sincerely,******* ****
Business Response
Date: 12/03/2024
December 3, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* ****
Dear Aspen,
On November 18, 2024, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding roadblocks with transferring funds from a virtual settlement card to Apple Pay.
Our records can confirm the card has declined transactions at Apple Pay; these types of transactions are not allowed by the program provider associated with this settlement type. Our records show the card is no longer blocked and has a balance of $100; we invite Mr. ******* to review the Terms and Conditions as well as the list of merchants that accept this virtual card type to ensure he is able to use it within the providers allowances. We sincerely apologize for any inconvenience Ms. **** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 18Nov2024, I called their customer service line to get help with an expired pre paid card I received through Achievers. I was told it was expired and there was nothing they could do about the balance I had lost.Business Response
Date: 11/27/2024
November 27, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *** ******
Dear Aspen,
On November18, 2024, Blackhawk Networks (Blackhawk) received a complaint from *** ****** regarding funds from a **** Achievers card that could not be reissued.
Second paragraph: complete timeline of events that led to the BBB complaint being filed, including all Cases having been opened, what was advised, and actions taken by either complainant or us.
While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for Ms. ****** to review at any time, and we encourage and recommend that any and every cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 11/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My reloadable card from Blackhawk Network *** (*******************) had 3 unauthorized charges totaling $1699.99. I filled out and submitted the required forms in a timely manner (that I also had notarized per BHN requirements). After almost 5 months of trying to get the money taken from my card reimbursed, I received a letter in the mail today 11/16/2024 that they "were not able to recover my funds". *** has also not sent me a replacement card which still had $753.61 left on it after my card / account was shut down (after the fraudulent charges). Please see uploaded copies of the FOUR different times I submitted the required paperwork to ***'s dispute email of *********************************************Business Response
Date: 12/13/2024
December 13, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ********
Dear Aspen,
On November 16, 2024, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding unauthorized charges against a **** gift card.
On July 2, 2024, Case CS13377329 was opened to address unauthorized transactions against a **** gift card ending in 6921. An email was sent to *************** with a Dispute Form,requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his/her name and address if a purchase receipt or activation receipt was **************. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90)calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We received the completed Dispute Form on July 9, 2024, and began our investigation.
On December 11, 2024, after completing our investigation, an email was sent to advise that the dispute had been closed in Ms. ********** favor and a replacement card would be expedited to her. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a gift card for $50 with case #CS14231433 and requesting a replacement gift card.When I called the customer service, they turned it into a fraud case (the card was never spent so there cannot be any fraud) and overall gave me the run around.I am requesting that a replacement gift card be mailed to the address shown in the complaint (*************************************************************) instead of the company giving me the run around over and over. Thanks.Business Response
Date: 12/02/2024
December 2, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ******
Dear Aspen,
On November 16, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding a MasterCard gift card ending in 6414 that has been blocked from use.
On October 11, 2024, Case CS14231433 was opened due to a phone call stating that the MasterCard gift card ending in **************** stolen. An email was sent to ******************** and ******************** on October 16, 2024, to request a government-issued ID showing the caller's name and address, their full address, and photos of the front and back of the card with the expiration date and CVV code masked. This information was re-requested via email on October 17, 2024, and October 18, 2024, with Case CS14231433 being closed on October 24, 2024, due to no response to our requests for this mandatory information.
Because the card has been reported lost/stolen, the requested documentation is required to be provided to our **************** team before any actions may be taken. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a **** debit gift card from my local ****** in the amount of $243.00 plus a $6.95 activation fee On November 14th. I made 3 online purchases totaling $188.30 from ulta beauty, ******** secret, and dicks sporting goods between November 14th and the morning of the 15th. At 11:23 a.m. on November 15th I attempted to make a purchase at a local vendor for $20.33 and the purchase was declined. I called to check the card balance and was immediately redirected to customer service who informed me that there was a block on the card due to suspicious activity. I confirmed purchase amounts and the card was unblocked. At 5:30 p.m. on the 15th of November I attempted again to make a purchase at a local store and the card was declined and blocked again. I call customer service and am told the previous agent was unaware of what she was doing and there's no unblocking of the card, only a half hearted promise that a replacement could come by mail a matter of weeks. Blackhawk network runs the biggest online gift card company available so I asked customer service about the possibility of an emailed replacement. The agreed and said it was sent but could take up to 24 hours. The card has still not arrived and multiple calls back to the company have resulted in mixed explanations and answers that basically involve "wait for it". In my opinion this is fraudulent behavior by claiming suspicious activity and withholding remaining card amounts by not replacing as promised. $54.70 is still owed to me.Business Response
Date: 11/26/2024
November 26, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** *****
Dear Aspen,
On November 15, 2024, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding roadblocks with redeeming a **** gift card.
On November 15, 2024, Case ********* was created via phone call due to declined transactions against a **** gift card ending in 2523. The physical card was replaced with a virtual card at Mr. ******* request, and an email was sent to *************************** and *************************** to recommend allowing one to two business days to receive the card in their email inbox, spam folder, junk mail and/or bulk mail folders.
Our records show the replacement virtual card ending in 4175 has been received and has a current balance of $1.21 due to a recent transaction for $53.49 on **********. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** gave me a prepaid gift card because I bought new tires. The gift card is managed by Blackhawk Network. I tried calling customer at ************** on November 15, 2024, and no agent picked up the telephone. I am unable to communicate with Blackhawk Network. My prepaid gift is not active and I am unable to use my gift card. I need an employee to contact me so I can use my gift card.Business Response
Date: 12/05/2024
December 5, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** ****
Dear Aspen,
On November 15, 2024, Blackhawk Networks (Blackhawk) received a complaint from **** **** regarding roadblocks with using a ******** rebate card.
Our records show the digital ******** rebate card was exchanged for a physical card ending in 9181. The funds from this card were transferred to a physical check by the request of ******** on November 25, 2024, within Case CS14643242; this check will be sent to Ms. ****** physical address as a four (4) by six (6) inch postcard on December 11, 2024, and can take up to twenty (20) days to arrive. We will update ******** within this Case once a tracking number becomes available. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 12/09/2024
Complaint: 22563183
I am rejecting this response because: As of today, December 9, 2024, I still have not received a tracking number for the courier, and the paper check has not been mailed to me yet. This matter is not resolved.
Sincerely,
**** ****Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter was issued a gift card through this provider as a reward for participating in a study. The card shows an active balance. However, it is not accepted anywhere...not Amazon...not their own web site **************************. I'm left to conclude that this is a scam business, committing fraud by purporting to issue gift cards worth money, but that canno actually be used.Supporting this is the fact that there is no way to get hold of a person on their hotline.Business Response
Date: 11/22/2024
November 22, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *****
Dear Aspen,
On November 14, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding roadblocks with redeeming a **** gift card.
Our records show declined transactions dated November 13, 2024, and November 14, 2024, due to the attempted transaction being for an amount greater than the available $25 balance on the card. To ensure this does not recur, please ensure that the merchant in question allows for split transactions when attempting to redeem the card. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 11/25/2024
Complaint: 22558220
I am rejecting this response because:I cannot use this card anywhere not even on your own web site. It is portrayed as usable like any **** card but you do not even accept it.
Amazon Will not accept it as partial payment.
Sincerely,
***** *****Business Response
Date: 11/26/2024
November 26, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *****
Dear Aspen,
On November 26, 2024, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ***** ***** regarding roadblocks with redeeming a **** gift card.
Our records show that the card ending in 3806 was redeemed in full as of November 25, 2024, via **********. We have attached a transaction history for this card for Mr. ***** convenience. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ********** gift card from ****** on October 4 and received it on the 7th. When I checked the balance right away, it showed $200. However, when I tried to use it the following day, it reported a zero balance. I attempted multiple times with the same outcome. I contacted customer support, and they informed me that I would receive a response within 48 hours. On October 9, I received an email stating that they had opened a case (Case #CS14204449) and requested that I provide the following documents:A picture of the front and back of the card A valid government-issued photo ID One of the following: purchase receipt, activation receipt, or a bank statement showing the card purchase.I submitted the required documents on October 13. However, on the 15th, I received another email asking for the documents again. I responded, informing them that I had already sent them. On the 19th, I inquired about the status of my case but got no reply. I sent another follow-up email on the 23rd.On the 29th, I received an email stating that they still had not received my documents and requested an additional item: a selfie of me holding my ID. On the 30th, I emailed them the originally requested documents once more, along with screenshots showing that I had sent them on the 13th. I pointed out that a selfie with my ID seemed unnecessary.On November 5, I received an email indicating that my previous case (CS14204449) had been closed and a dispute case had been initiated to investigate my claim. Later that day, I received a message stating the case had been resolved, followed by another email informing me that the process could take ***** days to complete, This process has dragged on for nearly a month and a half, which is far too long.Business Response
Date: 11/27/2024
November 27, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* ******
Dear Aspen,
On November 13, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******* ****** regarding unauthorized charges against a MasterCard gift card ending in 7947 as well as the timeframe for a Dispute to be cleared.
On November 5, 2024, Dispute Case DS0802625 was created to address unauthorized charges totaling $200, and an email was sent to ************************* a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his/her name and address if a purchase receipt or activation receipt was unavailable. Mr. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. The requested documentation was received the same day, and we began our investigation with the merchant associated with the charge.
The standard Dispute timeframe that is set is to allow adequate time for not only Blackhawk but the merchant in question to thoroughly and comprehensively investigate the charge and determine the outcome, which can be a resource-heavy and time-consuming ********** a one-time courtesy, ******************** Case was closed in his favor on November 21, 2024, with an email being sent to state the resolution and to advise him that a new virtual gift card would be arriving within two (2) to four (4) hours. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 11/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted the company on ***** and was provided with a case number. I received 2 emails and one of the emails stated that my case was resolved and that they have successfully requested a replacement card, as previously agreed, a virtual code will be sent and to expect to receive it in 1-2 business days. Per their request I checked my inbox and junk mail and I did not receive anything. I called again on 11-5 and was told my case was being escalated and I would receive an email within 24 hours (no email was received). I was then provided with another case number. I called again on 11-8 and was told, no virtual card was sent it was mailed (even though the email I received advised me that a virtual card would be sent) and that I needed to allow 7-10 business days for it to be mailed. I was then provided with the same case number received on 11-5. I have not been able to get this issue resolved and I keep getting told different things.Business Response
Date: 11/22/2024
VIA BBB WEBSITE
November 22, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* *****
Dear Aspen,
On November 12, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******* ***** regarding a replacement gift card that was never received.
On October 30, 2024, Ms. ***** contacted us by phone regarding her concern. Case CS14393758 was created. ******** was transferred to our Escalation line, which advised Ms. ***** that a virtual replacement gift card was requested and provided the delivery timeframe for 1-2 business days to receive. Case CS14393758 was then closed as a resolution had been provided.
On November 5, 2024, Ms. ***** contacted us by phone for a follow up regarding her concern. Case CS14441177 was created. Ms. ***** was transferred to a supervisor, which advised the previous replacement request had generated a physical gift card instead of the virtual gift card as advised from case CS14393758. Ms. ***** was also informed of the new delivery timeframe for 7-10 business days.
As of November 22, 2024, we can confirm the $50.00 USD physical replacement gift card ending in 1215 showed activated and fully redeemed on November 16, 2024. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 11/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* WInitial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was gifted a **** Giftcard for $200 from my father as a Birthday gift from Giftcardmall on 11-4. I went to check the balance on ***** and the card had a balance of $.03 with one transaction for $197.97 on 11-7 with no details except purchase. I was extremely upset that someone just stole $200 that was given to me as a Birthday gift. After doing some research I was hocked at the number of people who had the same thing happen to them. There is something majorly wrong with the current process for this to happen on a continuous basis. I just want the $200 that was stolen to be given back to me.Business Response
Date: 11/12/2024
November 12, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *******
Dear Aspen,
On November 11, 2024, Blackhawk Networks (Blackhawk) received a complaint from **** ******* regarding unauthorized charges on a **** gift card ending in 7361.
We can confirm a charge of $199.97 was processed against the card on November 7, 2024. Because the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite Mr. ******* to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We sincerely apologize for any inconvenience ********** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 11/19/2024
Complaint: 22539699
I am rejecting this response because: I have sent three emails to the address listed in their response and have yet to receive a reply from anyone at Blackhawk Network Holdings. This is extremely frustrating taking time out of my day sending numerous emails only to get no response.
Sincerely,
**** *******Business Response
Date: 12/03/2024
December 3, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *******
Dear Aspen,
On November 27, 2024, Blackhawk Networks (Blackhawk) received a rebuttal to our response concerning a complaint from **** ******* regarding unauthorized charges on a **** gift card ending in 7361.
On November 19, 2024, Case CS14580741 was opened via a received email from *********************** responded on November 21, 2024, requesting a photo of the front and back of the gift card, a valid, government-issued photo ID, and either a purchase receipt,an activation receipt, or a bank statement reflecting the card purchase as well as a clear color selfie holding his photo ID, ensuring that Mr. ******** upper torso, shoulders, arms, and hands are fully visible in the photo along with the *** This information was requested again on November 5, 2024.
As of todays date, we have not received any of the requested documentation; until and unless we receive this required documentation, no action can be taken. We sincerely apologize for any inconvenience Mr. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************
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