Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,141 total complaints in the last 3 years.
- 404 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Maggiano gift card for the 1st time- worth $225. As soon as I received it, I went online and used it on Maggiano web site but it says it's gift card # is incorrect. I checked the # again and again and tried it multiple times but it kept saying the gift card# was incorrect. Also, it came with the pin # but when you go on to maggiano web site, it doesn't even ask for the pin #. I just want the refund back to my card.
Business Response
Date: 12/30/2024
December 30, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **********
Dear Aspen,
On December 18, 2024, Blackhawk Networks (Blackhawk) received a complaint from ********** regarding roadblocks with redeeming a Maggiano's gift card.
On December 17, 2024, Case CS14920483 was created to address a Maggiano gift card that she was unable to redeem. Our records show that the order associated with the Maggiano's gift card has been refunded and the card has been blocked from use as of December 19, 2024 and an email was sent to ***************** to confirm that this has been completed. We recommend that Mx. Park contact the financial institution associated with the method of payment used to place the order for any updates regarding the funds returning to their account. We sincerely apologize for any inconvenience Mx. Park may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cashstar takes money for gift card purchases and then doesn't give the gift card. I've bought 3 cards in the past year and had to fight for 3 cards!Business Response
Date: 12/30/2024
December 30, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *******
Dear Aspen,
On December 17, 2024, Blackhawk Networks (Blackhawk) received a complaint from ***** ******* regarding roadblocks with placing orders on the CashStar website.
Our records show a total of four (4) orders have been placed in ************************************** this complaint; all of which have been fulfilled and sent as of today's date. If ********** has not received any of the gift cards purchased, we invite her to contact our *************************** so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 01/03/2025
Complaint: 22701294
I am rejecting this response because: I had to fight to get those 4 gift cards. If I buy a gift card it should require months of phone calls to get either my gift card or my money back. In the first incident, I didn't get my gift card. I paid for a $50 gift card and a $10 bonus. After 4 months of phone calls I got my $50 back. That's not good customer service. That's not what I paid for. That doesn't change the fact you steal from people. Most people would have forgotten and you would have stolen their $50.
Sincerely,
***** *******Initial Complaint
Date:12/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 Gift Cards online @ gift ********* , Blackhawk is the owner of this company! The gift cards were $50.00 each plus additional fees. None have been shipped or received, I have made numerous attempts to contact the company , They refuse to respond , only emailing a case number and nothing else . I need my $$ back immediately so I may purchase elsewhere before ChristmasBusiness Response
Date: 01/06/2025
January 6, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ******
Dear Aspen,
On December 16, 2024, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding an online order that has not been shipped.
On December 13, 2024, Case CS14866669 was opened through our online Contact Us option to address an order placed on December 11 that had not shipped. On December 17, 2024, a response was sent to ******************** to advise that order number 9744-61454756-3149,had been shipped on December 13, 2024, and could take approximately 24 to 72 hours to process once payment had been received, with an estimated delivery timeframe being December 26, 2024.
A follow-up email was sent after Ms. ****** called on December 17, 2024, advising that the order had been canceled as she had requested, and to allow any temporary charges to be reversed back to the method of payment used to place the order within the timeframe set by the financial institution associated with the card she used to place the order. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. It was way more complicated than it should have been and this company needs thoroughly investigated for their practices.
Sincerely,
****** ******Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card from this company as a gift. I saved the card in its original packaging, unopened, in my safe the last two years. It expires 11/31 and should have $100 on it. Upon opening the gift card, some of the 16 digit numbers have been scratched off as well as the 3 digit security number on the back. The card will not even read at a card reader. Tried two different readers at *******. I am demanding a complete replacement of the card with all funds still loaded. Which totals $100.Business Response
Date: 12/20/2024
December 20, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* *****
Dear Aspen,
On December 16, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******* ***** regarding a **** gift card ending in 4457 they are unable to use.
Our records show the card in question was purchased and activated on March 15, 2024, and redeemed in full on April 4, 2024. Per the Terms and Conditions associated with this card, the transaction is past our sixty (60) day dispute timeframe; because of this, we cannot take any action regarding the transactions against this card. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 12/23/2024
Complaint: 22691568
I am rejecting this response because:They sell an item that is given as gifts and should be better stewards to their customers. This product was never opened or used until this year. There was clearly something going on with theft and they want to sweep it under the rug. Its a shame they would treat someone this way, let alone let their employees or vendors steel $100 without even trying to make things right. The person that bought this gift card for me is my elderly mother and she feels betrayed and devastated such a known company would be so dirty. She and I will no longer use gift cards. They are more the. Welcome to replace the gift card to regain two customers and stop bad word of mouth advertisement. Or they could continue to punch holes in their companys wellness. See the other similar complaints, it will remain this way.
Sincerely,
******* *****Initial Complaint
Date:12/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,This complaint is directed to Blackhawk Network, Inc.'s ****************** Their product/service of "Virtual Prepaid Mastercard" is defective and a solution has not been found.The Virtual Prepaid Mastercard declines purchase transactions and attempts to add to a mobile wallet. Attempts to make purchases at various merchants and add the Virtual Prepaid Mastercard to different device's mobile wallet have failed for unknown reason. Direct contact with their contact center was made and the agent replaced the Virtual Prepaid Mastercard free of charge. However, it did not resolve the issue. This issue persists across multiple Virtual Prepaid Mastercard stored within a single ***************** account.I require ****************** to resolve the above problem and compensate the customer for the loss.Thank you.Business Response
Date: 12/20/2024
December 20, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, Cask Latter
Dear Aspen,
On December 14, 2024, Blackhawk Networks (Blackhawk) received a complaint from Cask Latter regarding roadblocks with redeeming two MasterCard virtual cards.
Our records show that the cards were attempted to be used for bill payment or subscription services; the program administrator associated with these cards does not allow for this type of transaction to be processed in accordance with their Terms and Conditions.The Terms and Conditions are available for Mx. Latter to review at any time,and we encourage and recommend that any and every cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card,or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience Mx. Latter may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:12/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter received 2 Xbox One Call of Duty gift cards at Christmas last year or the year before. Each are for 1100 Call of Duty Points (1000 + 100 bonus) and have no expiration. Redemption of the gift cards must be done via their website. Once redeemed, they will email the code to be used in games. Neither card is being accepted, giving an error: "Sorry this code has not been recognised.Please make sure you have entered the code correctly. If the issue persists, please get in touch."We have contacted support several times. They reported the cards should still be functional and to try different browsers. None of the suggestions have worked. Each time they have either closed the case wiithout help or stating to call ************** for assistance. ************** states this is not their card #. Case # CS14635923 We have been working on this since late November to no avail.Customer Answer
Date: 12/18/2024
After filing the complaint with the BBB, within 24 hours after them being notified we received approval to replace the gift cards with another card. We were able to swap this out and are all good now. As far as we are concerned, this matter is closed and successful. We greatly appreciate your help in this matter.Thank you,***** ****, ******* ****Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Prepaid card can only be used at a small list of stores. Not disclosed. Bad business practiceBusiness Response
Date: 12/24/2024
VIA BBB WEBSITE
December 24, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ******* ********
Dear Aspen,
On December 13, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******* ******** regarding roadblocks with redeeming his $25 Prepaid gift card.
On December 18, 2024, an email was sent to Mx. Canfields email address at ************************** requested for images of the gift card in question for further investigation.However, we have not received a response from Mx. ********. Based on the account that we have found under Mx. Canfields email address, we have located a $25 gift card ending in 7149. Our record showed Mx. Canfields gift card ending in 7149 was redeemed successfully on July 27 and July 30, 2024. Mx.******** may response to our email with the card images, if the gift card ending in ***************************** question. We sincerely apologize for any inconvenience Mx. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a prepaid card from MyPrepaidCenter as part of the Equifax hack settlement. The card is declined everywhere I use it. I suspect that MyPrePaidCenter might be a scam and they are simply stealing the money.Business Response
Date: 12/13/2024
December 13, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *****
Dear Aspen,
On December 12, 2024, Blackhawk Networks (Blackhawk) received a complaint from **** ***** regarding roadblocks with redeeming a MasterCard Equifax settlement card ending in 4072.
Our records show that the card was declined due to the amount of the transaction being greater than the available balance as well as for a subscription or bill payment service, which is not allowed by the program provider associated with this settlement card. If possible, we recommend that Mr. ***** attempt a split transaction with any merchant that he attempts to use the card to ensure that the transaction is not declined. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a gift card from Blackhawk Holding on 12-10-2024 for $50 using my ****** Account which had my banking debit card linked to it. The payment for the gift card was taken out of my bank this morning. There were two other charges from Blackhawk taken from my banking account also after I had received a notification that ****** had rejected 2 payments. The amounts that were taken out are $49.58 each for a total of $99.16. I did not authorize these charges. I contacted the company and was put on hold then the phone went to voicemail and I was told to leave a message. I want my money back. I only authorized the first $50.00 charge which was actually $55.53 with the fees.Business Response
Date: 12/23/2024
December 23, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** *******
Dear Aspen,
On December 11, 2024, Blackhawk Networks (Blackhawk) received a complaint from ******** ******* regarding unauthorized transactions showing on her financial statement from Blackhawk Network.
******************************,requesting additional information so we can research this concern with no response. We invite Ms. ******* to use the online Contact Form on the website associated with the purchase in question so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received some gift cards from an app on my phone that I play called America urns I cash them out and it referred me to my ***************** for the redemption. There are two cards that I have both worth $2 a piece their website says that I can use these gift cards at any website online that accepts **** or ********** prepaid debit cards they have a thing where they have emergency list where they're offering 5% cash back when you use the gift cards to shop I am being told that I have restrictions on where I'm allowed to use the gift cards even though what it says on their website is that the 5% cash back when you shop has restrictions it's been probably two and a half weeks and I have two $2 gift cards that have yet to be replaced every time I call I'm told what I want to hear and they haven't replaced my gift cardsBusiness Response
Date: 12/23/2024
December 23, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** *****
Dear Aspen,
On December 11, 2024, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding roadblocks with redeeming two Tango Rewards cards.
Our records show the card ending in *************************************** 0298 and has been redeemed in full as of December 19, 2024, while the card ending in 3989 is active with a balance of $2.00 as of today's date. Should Ms. ***** encounter any roadblocks with redeeming the card, we invite Ms. ***** to reach out to our *************************** by phone or by email so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
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