Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,144 total complaints in the last 3 years.
- 405 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 01/31/2025 I received a gift card for $50.00 and tried to redeem it by following these instructions "online exchange required--scan the ** code inside this pack or visit redeem.giftcards.com to select your egift(s) from participating brands" I tried scanning first and it failed so I went on the website--entered the card ************ number and was rejected because the numbers were invalid I thought something was funny since the instructions said to enter the 16 digits and my card has 19 digets---I then contacted their support number via email--their response was to give me a case number and would notify me in the future
Business Response
Date: 02/14/2025
February 14, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* *********
Dear Aspen,
On February 4, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ********* regarding roadblocks with activating a gift card.
On February 3, 2025, Case CS15336062 was opened via our online Contact Form from ******************** to state that he was encountering roadblocks with activating a card. On February 5, 2025, we responded to request the card number, card type, the number on the back of the card beginning in 603, and the value of the card. A response with the requested information was received on February 6, 2025, and we responded with instructions on how to redeem the gift card. Mr. ********* responded to advise that the website that he had been trying to use was incorrect and he was able to redeem the card.
Our records show the card in question has been redeemed for a $50 Red ***** card under order ********. We are pleased to see that he has been able to redeem his card and invite him to contact our **************** team directly for any issues or concerns he may have in the future. We sincerely apologize for any inconvenience Mr. ********* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:02/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An order was placed on July 12, 2023 for 500 gas gift cards at $50 each to be distributed to the Basic Needs students at my college, *******************. We did not know that the gift cards expire in a year. We have 37 cards that were not used. ***** ******* from the Blackhawk Network refused to honor the face value of the 37 cards. We were charged fees (CID fee and Face-off fee) in the amount of $194.25. We are requesting that we be made whole by refunding us the $194.25. Attached is a copy of the invoice, packing slip, and email thread between my ***************** Program Manager, ********* *******, and ***** ******* from the Blackhawk Network.Business Response
Date: 02/20/2025
February 20, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, Sui ****
Dear Aspen,
On February 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from Sui **** regarding an order that was not completely refunded after the cards had expired.
The Terms and Conditions state that there is a destruction fee of $4.00 per card and is clearly visible when placing an order. Further, the purchaser was advised of this fee separately when speaking to our ****************** agent, and it was agreed upon before the process began. We sincerely apologize for any inconvenience Ms. **** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:02/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased two $200 **** Gift Cards from Gift Card Mall via ******, January 29 and February 1. Neither work. Their web site also does not work.Business Response
Date: 02/13/2025
VIA BBB WEBSITE
February 13, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ****** ******
Dear Aspen,
On February 2, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding two $200.00 USD **** gift cards that were unable to be redeemed.
Our records showed multiple $200.00 USD gift cards were registered under Mr. ******* account within the time description. As of February 13, 2025, we have sent three emails to the email address provided within this complaint, ********************** requesting photos of the front and back of the gift cards in question so we can research this concern with no response. We invite Mr. ****** to contact our **************** team via the phone number on the back of the cards so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a prepaid Mastercard issued by ************************************************************** which still has a balance of $2.96 and not yet expired as of now before midnight (1/31/25 6:00 pm CST). I tried using it at ******* on 1/30 and 1/31/25 for this amount but the card was not usable because it was claimed that CVV is wrong. I tripled checked that I entered the correct CVV (as in attached screenshot) but still got error claiming it's wrong either in person at the store or online ( see error message screenshot). I need a refund from Blackhawk Network for the balance withheld on the card that they are not allowing me to use.Business Response
Date: 02/20/2025
February 20, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *********
Dear Aspen,
On January 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ********* regarding a virtual MasterCard Achievers card that they are unable to use due to too many invalid CVV entries.
Our research into the card ending in 9621 showed the balance of $2.96 had been removed due to the expiration date having passed; as a one-time courtesy we have reissued the $2.96 that was on the original gift card as well as additional funds to bring the balance up to $20 onto a new card, which will be sent to the address provided in this complaint. Mr. ********* may use tracking number 1ZEW97930297597949 on the *** website, ***********, to check the status of the delivery of this gift card at any time. We sincerely apologize for any inconvenience Mr. ********* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blackhawk network worldwide canceled my order yet they still are keeping my $100 for 7 to 10 business days. I thought that would be illegal thatthey collect interest on my $100 for 7 to 10 days and yet Im out of money and I dont have the product because they canceled my order. I believe this is illegal because they shouldnt make interest off my $100 sincr they canceled my order and I have nothing to show for it.Business Response
Date: 02/11/2025
February 11, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* *****
Dear Aspen,
On January 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ***** regarding funds from a canceled order that have not been returned to their method of payment.
Any orders that are canceled,regardless of the reason behind the cancelation, will have the funds from the attempted transaction returned back to the method of payment used to place the order itself. This typically occurs within seven (7) to ten (10) business days from the date of the canceled purchase, although it may take longer depending on the financial institution associated with the method of payment used to place the order. If the funds from this order have not been returned to the account in question, we recommend that Ms. ***** contact her bank to have them open an investigation on her behalf. We sincerely apologize for any inconvenience [complainants name] may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid the business for a gift card as thats the product. After asking for a timeline when my order was to be expected they said it couldn't be placed this was after I asked about it, this leads me to wanting a refund which I have not yet received or an actual explanation on why it could not be processed. I then read up on them on trust pilot and turns out its a scam and they do this a lot. It ***** cause they are toed to the actual company best buy where I was giving my ***** a gift card.Business Response
Date: 02/05/2025
February 5, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *****
Dear Aspen,
On January 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ***** regarding CashStar order CND6MYA8HC that was rejected.
Our ordering platform uses a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures.The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, CashStar never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however,no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. Any funds that may have been removed during the transaction will be returned to the method of payment used to place the order in the timeframe set by the financial institution associated with the method of payment used. We apologize for any inconvenience that Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Reno, NV 89521
******************************Customer Answer
Date: 02/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
They have done what I have requested
Sincerely,
**** *****Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/4 3.00 1/4 5.00 1/4 21.19 1/7 28.48 1/7 5.00 1/7 they took the charges twice. first attempt was denied but they took the money from available balance on gift card. they state its a pending charge but it does not show as pending on my transaction history. they are refusing to correct the matter. this is not a double charge or waiting on refund, this is all on their end. ****** beginning available balance minus ***** in authorized charges is ***** left available not *****.Business Response
Date: 02/20/2025
February 20, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********* **** ******
Dear Aspen,
On January 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ****** regarding charges against a MasterCard virtual settlement card ending in 1152.
On January 30, 2025, dispute Case CDS0054198 was created to address unauthorized activity on a virtual MasterCard settlement card ending in 1152. An email was sent to ************************* with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his/her name and address if a purchase receipt or activation receipt was unavailable. Ms. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long.
On February 2, 2025, we received a purchase receipt for **** from Ms. ******* at which time she advised that our Transaction History was incorrect. On February 5, 2025, the card was replaced as a security precaution and on February 10, 2025, we emailed ********* a copy of the Transaction History to request confirmation regarding which transactions she wished to dispute. We attempted to contact Ms. ****** on February 11, 2025, to obtain verification of the transactions in question, and sent Ms. ****** another email on February 12, 2025, to request this information again. Ms. ****** responded on February 12, 2025, to state that the transactions were fine, and nothing further needed to be done. Dispute Case CDS0054198 was closed on February 18, 2025. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made several attempts to purchase a ****** Gift Card on their website and Blackhawk Network has declined my purchase stating it is fraud. I have made several phone calls trying to get this issue resolved without any resolution. None of the information I have entered is fraudulent. The only information that has changed since my last purchase is my credit card number which my credit card company has changed. Blackhawk hasn't even requested authorization from my credit card company. They have declined my purchase before requesting authorization. My case numbers are CS15264996...CS15270300...CS15286016 all stating order cancelled FRAUD. This is not fraud!!! I would like this issue resolved so I can continue to participate in promotions ****** offers regarding gift card purchases.Business Response
Date: 02/04/2025
February 4, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ********
Dear Aspen,
On January 29, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ******** regarding failed attempts to place orders online.
Our ordering platform uses a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures.The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, we never shares any details of their fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however,no one other than our compliance department has access to your personal information.While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. We apologize for any inconvenience that Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 02/06/2025
Complaint: 22872861
I am rejecting this response because:I am a good person and should not be impacted by blackhawk's imperfect screening process. I understand that blackhawk cannot disclose details of their fraud screening process. I would like blackhawk to reach out to me and review my information. Blackhawk needs to know that the several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures are not accurate. I want to be able to participate in gift card offers that ****** offers along with any other merchant that uses blackhawk. Blackhawk should review my kroger account and see that I have been successful in purchasing gift cards through them until recently. I would be happy to share any additional information with blackhawk to get this issue resolved.
Sincerely,
***** ********Business Response
Date: 02/12/2025
February 12, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ********
Dear Aspen,
On February 6, 2025, Blackhawk Networks (Blackhawk) received a rebuttal to our response concerning a complaint from ***** ******** regarding failed attempts to place orders online.
As mentioned in previous correspondence, our ordering platform uses a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, we never shares any details of their fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted.
The process we use does not make any judgement against the value of the person placing an order; it is strictly based upon various factors that are weighed against what is provided when an order is placed. Instances like using the same information as what is associated with the method of payment being used when placing the order, doing so from a trusted browser such as Chrome, Safari, or Firefox, and ensuring that all information being input when placing an order matches across the various parts of the entry process, are ways that can reduce the possibility of any orders being rejected by our screening process. We apologize for any inconvenience that Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 02/13/2025
Complaint: 22872861
I am rejecting this response because: Blackhawk's multi-layered fraud-screening approach is not verifying my information correctly. It is easier for them to state we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. They apologize for any inconvenience that I may have experienced. I am being jeopardized in participating in any promotions that ****** offers on purchasing gift cards on their website. Today I received an offer with a $7.50 bonus and 4 time the fuel points if I purchase a $50.00 gift card. Blackhawk is preventing me from receiving this bonus.
Sincerely,
***** ********Initial Complaint
Date:01/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/3/24 I purchased a $****** gift card from Giftcardmall at my local grocery store. A couple weeks later I attempted to use the card for a purchase on ******. It came back the card was declined. I went on Giftcardmall website to make sure the card was activated and it was and had a balance of ******. So I tried again and got the same results. I then tried to us the card for a purchase with temu the card would not go through. I then contacted them with the number on the back of the card. I explained to him that i tried to use the card several times with Amazon and temu. And the card was declined. The person said to me that the card was fraudulently used by someone and he would take care of it.And a new card would be sent to me. I was told to check my email because they would need more information to complete the process. I recieved the email and sent them the documents they asked for. ( receipt of purchase and activation showing it was activated - Photo of front and back of the card-Photo of front and back of my ID) which I did on 1/6/25. Then another email saying they couldn't read the documents I sent so I sent them again on 1/10. Then another email saying they needed a photo of my ID that was sent to them. Then another email they needed the documents again. I sent them documents on 1/6-1/10-1/11-1/14-1/17 1/19-1/21-1/24 And in one email they asked for a photo of a bank statement. That they did NOT get. And won't get.. I believe they now have enough documents to proceed with my new card. They said it was fraudulently use by someone and I would get a new card.. So where is it? I'm hoping you can help with this mess.. The card is a **** gift card.. Card number is **************** exp 11/32. Thank you for any help you can provide me. **** A *******Business Response
Date: 02/14/2025
February 13, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *******
Dear Aspen,
On January 29, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ******* regarding a **** gift card ending in 6226 that has unauthorized charges.
On January 4, 2025, Case CS15090294 was opened by Mr. ******* regarding roadblocks with using a **** gift card as well as unrecognized charges totaling $99.99. An email was sent to ************************ on January 6, 2025, to request a photo of the front and back of the card with the *** code masked, a photo ID, a photo of the gift card purchase receipt, and Mr. ********* full mailing address. This was requested again on January 9, 2025, as well as a valid color selfie of ********** holding his ID and making sure that his upper torso, shoulders, arms,and hands are clearly visible in the picture along with the *** We received the requested documentation save for the selfie and photo of his ID on January *******.
On February 12, 2025, we waived the remaining documentation requirement and opened Dispute Case DS0879052 on ******************** behalf. The Dispute Case has been closed as of today's date, with the $99.99 in unrecognized charges being credited to a new card. This card has been sent to Mr. ******* with an expected delivery timeframe of seven (7) to ten (10) business days. Should Mr. ******* not receive the card within up to ten (10) business days, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Mr. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $300 **** gift card as gift which was distributed and serviced by Blackhawk Network **************** On December 23, 2024, I logged onto ******************************************************************* as shown on the card to check the balance. It was $300.00. On January 25, 2025, I attempt to use the card for the first time and it was declined. I again logged onto the website to check the balance and it was only $0.02. The website shows a "purchase" of $299.98 on December 23, 2024 - the date I originally logged onto the website. There is no explanation of the "purchase" and it is not a purchase I made. I find the fact that the date of both the first time I logged onto the website and the "purchase" were both on December 23, 2024, to indicate fraud related to this website.Business Response
Date: 01/29/2025
January 29, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *******
Dear Aspen,
On January28, 2025, Blackhawk Networks (Blackhawk) received a complaint **** ******* regarding an unauthorized charge against a **** gift card.
Because the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite ********** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience ********** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 01/29/2025
Complaint: 22866946
I am rejecting this response because:I have provided all of the requested information for them to investigate this matter and for them to say they consider the matter closed without doing anything is unacceptable.
Sincerely,
**** *******Business Response
Date: 01/30/2025
January 30, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** *******
Dear Aspen,
On January 29, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint **** ******* regarding an unauthorized charge against a **** gift card.
Case CS15274565 was opened on January 28, 2025, via email from
***************************** to our online Contact Form, stating that a charge against a **** gift card was unrecognized. A response was sent on January 29, 2025, to request the 19-digit number on the card, the last four (4) digits of the card number on the front, the expiration date or initial balance loaded on the card, the full name of the person registered to use the card, and the full addresses as registered with the card. We received this information the same day, and responded on January 30, 2025, to advise that our investigation was underway with our dispute team.
As of todays date, we are continuing to investigate the charges in question and will email Ms. ******* should we need anything further as well as to advise her regarding any and all developments in her Case. We sincerely apologize for any inconvenience ********** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
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