Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blackhawk Network Holdings, Inc.

  6220 Stoneridge Mall Rd Pleasanton, CA 94588-3260

  
• 

  Blackhawk Network, Inc.

  10615 Professional Cir Ste 102 Reno, NV 89521-5873

  
• 

  Blackhawk Network Inc

  25 Pearl St Portland, ME 04101-4178

  
• 

  Blackhawk Network Holdings, Inc.

  680 Andersen Dr Ste 430 Foster Plaza 10 Pittsburgh, PA 15220-2761

• 

  Blackhawk Network Holdings, Inc.

  3501 Olympus Blvd Ste 200 Coppell, TX 75019-6292

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHN Network was tasked with issuing debit cards as a result of a ******* Wireless class settlement. I was legitimately issued a virtual card. I tried to use it, but was denied multiple times. After reaching out to Blackhawk, I was told the card was blocked by their *** due to fraud concerns. All over a card worth <$15. What happened next was an other-worldly request for various personal & sensitive documents to release my measely settlement amount. I actually had to enlist the help of the *** CEO to end this foolish stubbornness. I understand fraud, having spend 10+ yrs. myself with a fraud ***** for a Fortune 500 bank. But the level of scrutiny, manpower involved to resolve and customer hassle were well beyond the pale.

  Customer Answer

  Date: 02/24/2025

  Greetings Sir:

   Wondering how I might go about withdrawing a recent complaint I made against a business? We were able to reach an amicable resolution that was unanticipated at the time the complaint was filed. I tried searching for a case number to provide you unsuccessfully. So perhaps you could search my case by my name? The name of the business in question is the Blackhawk Network or BHN for short out of **********, *** 

  Welcome to phone me with any further questions.

  Best regards,

  ****** ****

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I both two gift on CashStar acquired by Blackhawk Network (BHN) its a ulta gift card and they don't work , I have been trying for 24 hours and the order wont go through I cant place a order so it doesn't make sense I keep them my sister tried , my husband tried and still . I need a refund and they keep telling me BS its not like the cards were used they weren't used I would like a refund for both cards I would appreciate that I reached out and no help every time its "They will escalate " and they still don't know if they will cancel I need needs order refunded I hope they can make this right this has been a headache .Order Number:CND6M9TSNJ Purchased on:Feb 20, 2025, Order Number:CND6M9JXHS Purchased on:Feb 20, 2025

  

  Business Response

  Date: 03/10/2025

  March 10, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, Mickalia ********
  
  Dear Aspen,
  
  On February 21, 2025, Blackhawk Networks (Blackhawk) received a complaint from Mickalia ******** regarding two CashStar orders they are encountering roadblocks with redeeming.
  
  Our records show that orders CND6M9JXHS and CND6M9TSNJ were canceled as of February 21, 2025.  Any funds that were taken from Ms. ********** card will be returned to the method of payment used to place the order in the timeframe set by their financial institution. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive the refund for those 
  
  Sincerely,
  
  Mickalia ********

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for a charge for items not received I contacted this company around December ******* they opened the dispute they repeatedly asked for information that I have provided showing there was an error that occured and the items were not received they ignored it abd kept asking for information. I had to file a complaint for an update I provided the full card and my name and address they then said it wad resolved I received a message today saying that they asked for information that I did not provide which is false and they closed a valid dispute allowing the company to keep my money

  

  Business Response

  Date: 03/20/2025

  March 20, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********* Coco *****
  
  Dear Aspen,
  
  On February 21, 2025, Blackhawk Networks (Blackhawk) received a complaint from Coco ***** regarding a dispute Case that was closed with no resolution.
  
  Dispute Case DS0846060 was opened on December 27, 2024, to address an order that was placed with an error using a virtual settlement MasterCard. An email was sent to *********************** with a Dispute Form, requesting that Mrs. ***** made a good-faith effort to address the issue with the merchant prior to contacting us to address the concern in question by providing contact details with the merchant, such as the date of any contact, the name of the person they spoke to, the method of contact used, any response received from the merchant in question, a description of what was purchased, and written explanation of how the merchandise was not as described or was defective along with photo documentation. Additional information was requested as well, including a date of return if the merchandise in question was returned, the shipping company used to return the merchandise, and any tracking number provided for the return of the defective merchandise. Ms. ***** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, and options on how to submit the form by email and by fax as well as an explanation why the investigation takes that long. On December 29, 2024, we attempted to contact Ms. ***** by phone as well as by email to advise that we had not received the requested documentation and left a message with this request.
  
  We sent a reminder email on January 3, 2025, and received screenshots of emails sent to the merchant on January 9, 2025. On January 18, 2025, we sent an email to advise that we were still in need of the signed Dispute Form and a copy of the merchant's cancellation policy from Ms. ****** with reminders being sent via email on January 23, 2025,January 28, 2025, February 7, 2025, February 12, 2025, with Dispute Case DS0846060 being closed on February 21, 2025, due to no response to our requests for required information. As a one-time courtesy we have applied a credit of $29.99 to her card as of March 3, 2025. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gift card was purchased at Christmas. Didnt use the card until January. Minute we use the card we couldn't use for the full amount. We used it for a lesser amount *** transaction went thru. Someone had access to this card because transaction where made until card was empty. Filled out fraud form from the company *** they keep sending the same email about this case when I sent all the information they have requested. Transaction that i told them i didn't make occurred in PA OH CA. Company needs a copy of my electrical bill or phone bill. That should have nothing to do with this gift card. Someone paid for this Sent as a gift and my family couldn't enjoy it. 30 to 60 days for them to research for a refund that didn't not make is a little ridiculous. I believe this was an internal job as they have access to to these cards. Then they mailed me another card with. 0.21 cents on the card Why mail a card if the issue hasn't been resolved. So I'm reporting this activity. THEY Keep requesting more and more for the same information. I've sent the front and backs of the original card and I've also gave them everything they needed. We didn't make the transactions and we couldn't use the card. So the amount of the gift card was 50 dollars. There were 4 transaction for ***** we didn't make. I don't understand why it's that hard. It even shows on their website where the card was used. So it's not about researching. I believe they want people to give up or get as much personal information from you *** sell it or use it somehow.

  

  Business Response

  Date: 03/11/2025

  March 11, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ******* *****
  
  Dear Aspen,
  
  On February 21, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ***** regarding unauthorized charges against a **** gift card ending in 5022.
  
  On January 25, 2025, Dispute Case CDS0047813 was created by a phone call from Mr. ***** to address unrecognized charges. An email was sent with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. Mr. ***** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We received photos of the card and proof of purchase the same day,and the Dispute Form was re-sent on February 6, 2025. We received all required documentation on February 19, 2025, and on February 28, 2025, we began our investigation with the merchant in question.
  
  On March 6, 2025, Dispute Case CDS0047813 was closed in Mr. ****** favor, with an email being sent to advise that credit for the disputed charges was applied to a replacement card that had been sent to him. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a gift card for $500 in January. When I tried using it, it had been declined, so I checked online to verify the amount on the card. It turned out that someone had been using it for online gambling and didnt leave anything but only $2 on it. I am not sure how this happened, since I was the one who scratched off the backside of it to see the redeem code. I was very upset, because I planned to pay my bill with that, which caused me now to fall behind. I called customer service and filed a case, sending them the documentation needed. they did send me a replacement card but since then, that is all there is. I get every 10 days an email stating that my case is still under investigation. I am more than past due with my bill with no hope of getting my money back. They were stating that they are waiting for a response from that online gambling company, but what if they dont respond? I shouldnt have to wait 90 days (it was said that it can take 30 to 90 days until resolved) to get the money I was scammed out back. I tried getting in touch with the gambling company myself but they were terrible and said that they couldnt do anything about it. Its very frustrating.

  

  Business Response

  Date: 03/11/2025

  March 11, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ********* ******
  
  Dear Aspen,
  
  On February 20, 2025, Blackhawk Networks (Blackhawk) received a complaint from ********* ****** regarding the response timeframe for Dispute Case DS0856164.
  
  On January 8, 2025, Dispute Case DS0856164 was opened by phone call from Ms. ****** to address unrecognized charges totaling $499.98 against a MasterCard ending in 2946. An email was sent to ****************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate her name and address if a purchase receipt or activation receipt was unavailable. Ms. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10)business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed,options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long and that a replacement physical card would arrive within seven (7) to ten (10)calendar days. We received the requested documentation the same day and began our investigation with the merchant as advised. Emails were sent at regular intervals beginning on January 14, 2025, and on January 20, 2025, Ms. ****** requested a digital card due to the replacement physical card had not been received.
  
  Emails were sent at regular intervals dated January 28, 2025, February 4, 2025, and February 11, 2025. Ms.****** sent an email to let us know that she had received the replacement physical card after all, so the digital card was canceled and the replacement physical card ending in 5761 was activated. On February 20, 2025, we sent an email to ****************** to request confirmation that a charge of $494 was still considered unrecognized. Ms. ****** responded to confirm that the charge was indeed unrecognized, and on February 21, 2025, we sent an email to Ms. ****** to advise that the dispute had been closed in her favor. A follow up call was attempted on March 3, 2025, and a voicemail was left to request confirmation that the replacement card had indeed been received. We received email confirmation from Ms. ****** on March 3, 2025, that the replacement card had indeed been received and she was able to use it. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 gift card and when I went to redeem it I found that logans roadhouse said there was a 0 balance.

  

  Business Response

  Date: 02/25/2025

  February 25, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** *****
  
  Dear Aspen,
  
  On February 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding a ******* Roadhouse gift card that has a zero balance.
  
  Because CashStar is a third-party order fulfillment platform for several merchants, including ******* Roadhouse, we cannot assist with any issues with cards that have been redeemed due to having no visibility into the redemption platform for this merchant to determine who may have redeemed the card. We recommend that Mr. ***** reach out to the ******* ************************** team via their online Contact Form for assistance regarding redemption issues. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22962678
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 02/27/2025

  It's not right that I purchased a gift card from your company with no money on it. I need my money back. $50. 

  

  Business Response

  Date: 02/27/2025

  February 25, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** *****
  
  Dear Aspen,
  
  On February 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding a ******* Roadhouse gift card that has a zero balance.
  
  Because CashStar is a third-party order fulfillment platform for several merchants, including ******* Roadhouse, we cannot assist with any issues with cards that have been redeemed due to having no visibility into the redemption platform for this merchant to determine who may have redeemed the card. We recommend that Mr. ***** reach out to the ******* ************************** team via their online Contact Form for assistance regarding redemption issues. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  ****, NV 89521
  ******************************

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22962678
  
  I am rejecting this response because:
  You did absolutely nothing to help in resolving this issue.  You are the issuer of this gift card and are responsible for making sure there is the proper amount of funds that I have paid for 
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a prepaid virtual card from a settlement for approximately $52.00 in December 2024 that was from an online settlement. Just a few days ago in February 2025, I created an account to use the card for shopping at suggested retailers but was unable to use the card. I called a number I found and spoke to a customer service person on the phone a few days ago. He gave me a case number and told me that someone would be back in touch within 24 hours. I got an email requesting that I send them the email, my drivers license & a bill as proof of my address, my email *************** #. I apprehensively complied on February 17, 2025, but I then got a reply that said they needed a different email I received sent to them. I don't know what they are talking about so I replied with such in an email and I have not heard back from anyone. I now think this could be a scam and after reading the other complaints, I am very concerned that I shared my personal info with this company. If they are legit, I want to be able to use the gift card. I at least would like to know that I haven't had my personal information stolen.

  

  Business Response

  Date: 02/27/2025

  February 27, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ****** *****
  
  Dear Aspen,
  
  On February 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding a virtual MasterCard settlement card that has been blocked from use.
  
  On February 14, 2025, Case CS15452258 was created to address a MasterCard settlement card that Ms. ***** could not use. An email was sent to ******************** to request a copy of the email that was received with the eGift link contained within, a copy of a utility bill that included her mailing address, a valid photo ID that included her mailing address, her name, address, email address, phone number, and a brief description of how she had applied for the settlement. We received the requested documentation on February 18, 2025, except for a screenshot of the original email that was received. This information was re-requested on February 19, 2025, along with clarification that the email would have come from ******************************************** Ms. ***** responded to state that she did not have the email in question.
  
  As of todays date, we are continuing to work with Ms. ***** regarding unblocking her card so she may access the funds. Should Ms. ***** wish to request updates, she may do so via phone or by responding within any of the emails that were sent within her Case.We sincerely apologize for any inconvenience Ms. ***** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 5 $50 gift cards from the company for Christmas. Unfortunately, my daughter in law lost her $50 gift card. I sent an email on December 28th 2024 to this company. No reply, so on January 6, 2025 I called as per their paperwork for a replacement. ****** *. a ************* Specialist took all my info and said she needed the address of the person who lost the card and they would mail directly to her between 7-10 business days after deducting replacement cost of $5.00. Her email said that she wanted to inform me that the gift card was successfully replaced. Nothing was mailed as promised. I again called on January 31, 2025 and talked to ***** *. he informed me it takes 1 to 2 business days to review my Case CS15306982 and if everything checks out I would have the new card in 5-9 business days. On February 3, 2025 I have an email that they needed additional information, which was my address. I replied to their request and as of today February 19, 2025 still NO replacement card.

  

  Business Response

  Date: 02/28/2025

  VIA BBB WEBSITE
  
  February 28, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** J ******
  
  Dear Aspen,
  
  On February 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** J ****** regarding a lost card that has not been replaced.
  
  On January 31, 2025, ********* contacted us by phone regarding her previous replacement request that was not received. Case CS15306982 was created, and an email was sent to ********* advising her that her request was under review. On February 3, 2025, an email was sent to Ms. ****** requesting an updated mailing address for the new replacement gift card. While Ms. ****** was provided with the delivery timeframe of the replacement gift card, Ms. ****** was also offered a full refund option. On the same date, Ms. ****** responded with the updated mailing address,Ms. ****** also advised us that she will be reaching out to BBB for further assistance if the replacement card was not received within the delivery timeframe. On February 27, 2025, case CS15306982 was closed, and an email was sent to Ms. ****** confirming the issuance of the new replacement gift card along with the delivery timeframe of the new replacement gift card.
  
  As of February 28, 2025, we can confirm a new replacement gift card has been issued to the updated mailing address that was obtained from Ms. ******* We ask Ms. ****** to allow the card to arrive within 3-5 business days. Should Ms. ****** not receive the card, we recommend that she contacts our **************** team directly by phone so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** J ******

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, can you please reissue the card and mail it to my address listed ? My previously complaint wasnt fully addressed. All I need is updated card issued so I. Can use it in the store. Thank you

  

  Business Response

  Date: 02/28/2025

  VIA BBB WEBSITE
  
  February 28, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ********* **********
  
  Dear Aspen,
  
  On February 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from ********* ********** regarding address update request associated with a **** card ending in 5502.
  
  Our records show that the mailing address provided within this complaint matches the mailing address that was registered under Ms. *********** card. Our record also showed a replacement gift card was issued to the same address in 2021. In addition, our record also showed the funds on Ms. *********** gift card ending in 5502 has been deducted due to monthly service fees that was accrued per the cards Terms and Condition.  Please be advised the Terms and Conditions are available for Ms. ********** to review at any time, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card,promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience Ms. ********** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving a gift card for SpaFinder, I attempted to search participating locations listed on their website that accept the gift card as payment for services. All of the businesses I contacted, when asked, reported that they do not accept SpaFinder gift cards as payment. The company listing these service providers on their website as being participating partners is false advertising. If it was known that the actual network of service providers (if one exists at all) is much smaller than advertised, it would influence consumers' likelihood of purchasing gift cards.

  

  Business Response

  Date: 02/25/2025

  February 25, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, **** ******
  
  Dear Aspen,
  
  On February 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ****** regarding a Spafinder gift card they are unable to redeem at the locations listed on the website.
  
  We strive to keep our information as up-to-date as possible to be able to provide accurate locations that accept Spafinder gift cards; however, occasionally spa partners may not be aware of their enrollment in the acceptance program due to change of ownership or other various factors. We ask that Mr. ****** contact the Spafinder **************** team directly by phone at ************** so a representative may research this matter more thoroughly and provide any insight that may be available. Their hours of operation are from 6:30 AM to 4: PM, Pacific Standard Time, Monday-Friday. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************