Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blackhawk Network Holdings, Inc.

  6220 Stoneridge Mall Rd Pleasanton, CA 94588-3260

  
• 

  Blackhawk Network Inc

  25 Pearl St Portland, ME 04101-4178

  
• 

  Blackhawk Network Holdings, Inc.

  333 SE 2nd Ave Ste 3750 Miami, FL 33131-2210

• 

  Blackhawk Network Holdings, Inc.

  129 Middle St # 2 Portland, ME 04101-5265

  
• 

  Blackhawk Network Holdings, Inc.

  3727 N Ventura Dr Arlington Hts, IL 60004-7952

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 13 2025 I submitted a rebate through another company for Blackhawk to process. It is now 3/10/25 and I have received multiple emails back saying that the uploaded documents are invalid. I have spoken with the parent company while reviewing the terms and conditions of the rebate; they informed me that I should be having zero issues with the submission and that they will try to look into it. That part of the process has been going on since approximately Feb 20th 2025. When you use the provided phone number for the rebate you are sent to an automated system that does not offer any kind of solution or option to speak to a representative. I also tried using the chat feature offered for the rebate just to be told at any time of day that there are no available chat agents. I am very dissatisfied with Blackhawk at this time.

  

  Business Response

  Date: 03/20/2025

  VIA BBB WEBSITE
  
  March 20, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** *******
  
  Dear Aspen,
  
  On March 10, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ******* regarding a rebate that was declined due to the provided documents being invalid.
  
  We have confirmed with ********** that she will be contacting the rebate administrator (***** ************ directly to address her concern. Ms. ******* is also welcome to contact our customer service number or reply to our previous email communication with the rebate information for further insight in regard to her concern. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a prepaid card as part of a settlement. I used my card once and then they suspended it for suspected fraud and wont reactivate my card unless I send the all sorts of personal information which I dont feel comfortable doing. There was no suspicious activity and this seems to be a recurring issue based on many complaints. I want access to my money but I think its a scam to get my personal information.

  

  Business Response

  Date: 03/18/2025

  VIA BBB WEBSITE
  
  March 18, 2025
  
  Better Business Bureau
  Complaint Case:  23040089
  
  RE: ****** ********
  
  Dear *****,
  
  On March 8, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding a block that was placed on her Mastercard gift card ending in 1255.
  
  March 8, 2025, Ms. ******** reached out to our customer service requesting assistance with her Mastercard gift card ending in 1255 that had a security block placed on it. Our team created case CS15666344 to further address this issue. Our team also requested the following be sent to verify Ms. ******** as the rightful owner since there was a security issue with the card. Our team asked for photos if it is a physical card or the copy of the original email that she received it on, a current government ID with date of birth, and a copy of a utility or bank statement verifying the name and address match the registration of the *******. Cochrane declined to provide this and instead contacted the BBB. Our team again requested the necessary information on March 11, 13, and 14, 2025.
  
  
  Unfortunately we have yet to receive a response and are unable to move forward. We would like to invite Ms. ******** to contact our team with the requested information so we may proceed with assisting her. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
  
  With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  Regulatory Complaint Specialist
  ****,NV 89521
  ******************************

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when we try to check our balance the flagged the card for suspicious activity

  

  Business Response

  Date: 03/20/2025

  VIA BBB WEBSITE
  
  March 20, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ******* *********
  
  Dear Aspen,
  
  On March 8, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ********* regarding a MasterCard awards card that has been blocked from use.
  
  On February 27, 2025, ************ contacted us and requested a replacement card to an updated mail address in response to his gift card that was blocked. Case CS15575462 was created,and an email was sent to Mr. ********* requested an image of the utility bill that showed the updated mailing address and a selfie of Mr. ********* holding a valid photo ID that includes the updated mailing address. Case CS15575462 was closed on March 5, 2025, as we have not received a response from Mr. ********* after three attempts to contact Mr. ********** On March 7, 2025, Mr. ********* reopened case CS15575462 for additional assistance to address his concern. On March 8, 2025, an email was sent to Mr. ********* requested for the documentation to update Mr. ********** mailing address. Mr. ********* did not provide the requested documentation and advised us that he will contact BBB for further assistance. On March 10, 2025, an email was sent to Mr. ********* with the virtual replacement option. On March 12, 2025, Mr. ********* accepted the virtual replacement option that was provided to him. On the same date, case CS15575462 was closed with an email sent to Mr. ********* advising him that the virtual replacement has been sent to Mr. ********** email address, along with the instructions to activate and register the virtual replacement gift card.
  
  As of March 20, 2025, we can confirm a virtual replacement gift card with the total of $33.27 USD was issued to Mr. ********** email address at ******************** Our record also showed a successful redemption was made on the virtual replacement gift card. We sincerely apologize for any inconvenience Mr. ********* may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** gift card (Nov 2024) for ****** I gave a gift card (Jul 2024) for ******.I learned these two gift cards (I have received and given others) were the ONLY that did not work for purchase(s). As I looked into this further, I realized the only difference between the cards which worked in the past and these two, was that these cards were distributed by Blackhawk Network!Upon further research, I see I am not the only consumer or recipient of a card who experienced this problem, so clearly this is not a "one off situation". I wish a refund or two replacement cards (that work).

  

  Business Response

  Date: 03/14/2025

  VIA BBB WEBSITE
  
  March 14, 2025
  
  Better Business Bureau
  Complaint Case:  23026017
  
  RE:********* *******
  
  Dear *****,
  
  On March 5, 2025, Blackhawk Networks (Blackhawk) received a complaint from ********* ******* regarding issues accessing her **** gift card ending in ******************************************* 6081.
  
  On March 5, 2025, our team received a complaint from Ms. ******* in regards to being unable to use her gift cards. Upon further investigation the following was discovered. The Mastercard ending in 6081 has a balance of $0.00 and shows different registration information. The **** gift card in question ending in 5017 was locked due to an unsupported transaction. 
  
  We would like to invite Ms. ******* to contact our customer service team so we may address these issues. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
  
  With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  Regulatory Complaint Specialist
  ****,NV 89521
  ******************************

  Customer Answer

  Date: 04/01/2025

  The Blackhawk response was not sufficiently informative and they requested I call customer service for further info.  I intend to get this sorted however  they included only their email address.   I would like them to provide the Specific customer service phone number and extension I must contact (so that I can get through and not rerouted/disconnected) 
  I wish to resolve this issue.  
  
   
  *** *******

  

  Business Response

  Date: 04/01/2025

  April 1, 2025
  
  Better Business Bureau
  Complaint Case:  23026017
  
  RE:********* *******
  
  Dear *****,
  
  On April 1, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ********* ******* regarding issues accessing her **** gift card ending in ******************************************* 6081.
  
  There is no direct extension to bypass the automated service to reach a **************** agent; the phone number and/or website listed on the card is what ********** may use to reach an agent.  We sincerely apologize for any inconvenience Ms. ******* may have experienced.
  
  With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  Regulatory Complaint Specialist
  ****,NV 89521
  ******************************

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a damaged gift card for Christmas. Contacted customer service on 12/30/2024 to receive help as I could not use the card as the numbers were completely ripped off. ** responded on 1/11/2025 asking for pictures of damages and receipts, all which I had and sent them. **************** then responded with a list of charges on said damaged gift card and it had been drained in an entirely different state. I initiated a dispute process on 1/21/2024, then followed up on 2/8/2024. I have yet to receive and response or any help from their team. CS15045786.

  

  Business Response

  Date: 03/06/2025

  March 6, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** ******
  
  Dear Aspen,
  
  On March 5, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding a **** gift card ending in 1509 that has unauthorized charges.
  
  On December 30, 2024, Case CS15045786 was opened via email from ********************* to our online Contact Support email to advise that a **** gift card in their possession was missing four digits of the card number. On January 11, 2025, We requested ********** full name and card number, the location or store where the card was purchased, clear photos of the front and back of the card, the value of the card, and any order number that may be relevant. We re-requested this information on January 14, 2025, and received a response with the requested information on the same date. On January 17, 2025, we responded to advise that there was a transaction dated January 16, 2025, and to verify that the transaction was legitimate. Ms. ****** responded on January 18, 2025, to state that she did not recognize the transaction and requested a dispute to be initiated.
  
  Because the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite ********* to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening the aforementioned investigation on her behalf. Reaching out in this manner will ensure the dispute is opened quickly. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23022168
  
  I am rejecting this response because:

  I tried to initiate a dispute with the dispute team. They asked for my number and best time to reach me, and never responded. Again, no communication from the business, so will still consider this unresolved. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I given a gift card in the amount of $100 on 12/25/24 I went to use the card it had a zero balance. I called the customer service and they told me the card was already registered and used on **** from a name not mine even though the card was purchased and not opened. I had to provide a picture of myself holding the card and proof it was my card. This was 1/9/2025. I keep getting every ten days are the below generic emails Hello, This is an automatic notification to inform you that we have received your email reply for dispute Case# DS0871966. If additional information is required following a thorough review, you will receive an email within 10 days outlining the required **************** keep you informed throughout this process, we have established a regular update schedule. Every 10 days, you will receive email notifications indicating that we are actively addressing the disputed charges with the merchant. This ensures you are well informed about the progress unless a resolution is achieved before the next update.Once a resolution is reached, we will communicate the outcome to you via email, using the address on file.Cardholder **************** Please add ********************************************** to your safe sender list by clicking here. This is in case your mailbox filter or ********************* Provider) may stop you from receiving such e-mails. Also be sure to check your spam or other email folders for emails from this email address regarding updates on your dispute case. What Next?Our disputes team will be in contact with you at each stage of the investigation. They may request additional information as part of that investigation, please respond as soon as possible with any information requested Ref:MSG44194007 I would like my $100 refunded as this company has all the information needed and I feel they are withholding my money

  

  Business Response

  Date: 03/20/2025

  VIA BBB WEBSITE
  
  March 20, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ****** *********
  
  Dear Aspen,
  
  On March 4, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ********* regarding the resolution timeframe for an existing Dispute Case DS0871966.
  
  On January 9, 2025, ************ contacted us by phone to report unauthorized activity on her gift card ending in 8626. Case CS15130615 was created, an email was sent to ************ requested the images of the gift card in question, image of a valid photo ID from Ms. ********** proof of purchase or bank statement reflecting the purchase and a selfie of Ms. ********* with the photo ID. On the same date, ************ responded with the requested documentation. On January 28, 2025, case CS15130615 was closed, and an email was sent to Ms. ********* advising her about the case closure due to a new dispute case DS0871966 that was created to address Ms. ********** concern. On the same day, an email was sent to ************ from dispute case DS0871966 advising her that a chargeback process had begun with the merchant, which the merchant has a response timeframe up to 30 to 90 days. On March 4, 2025, Ms. ********* requested a follow-up and to expedite her concern. On March 5, 2025, dispute case DS0871966 was closed, and an email was sent to Ms. ********* advised her that the expeditated request was approved and the dispute has won in her favor.
  
  As of March 20, 2025, we have confirmed a new replacement gift card with the dispute amount of $100.00 USD was issued to Ms. ********* on March 5, 2025. Ms. ********* is expecting to receive the replacement gift card within 7 to 10 business days from the issued date. Ms. ********* is welcome to contact our customer service number for further insight if Ms. ********* has not received the replacement gift card. We sincerely apologize for any inconvenience Ms. ********* may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased **** gift cards from Giftcards.com. They expired after 12 months, which I never noticed until after 12 months. I contacted them to get replacement cards, and was told that they are not gift cards, but a "reward or promotional" gift card. They are avoiding Federal law that states a gift card cannot expire until at least five years from the date it was activated. I paid $2,500 for these. They offered to give me replacement cards at only half of the price which was $1,250. I had no choice but to agree to get anything, and I just received my replacement cards, and THEY ONLY SENT ME FOUR CARDS. They shorted me one card worth the degraded value of $250. I spent $2,500 on gift cards, and only have $1,000 without every have using a single card.

  

  Business Response

  Date: 03/27/2025

  March 27, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ****** ******
  
  Dear Aspen,
  
  On March 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding a missing replacement rewards card.
  
  On January 23, 2025, Case CS15233729 was opened by Mx. Suburu to check on the status of five (5) cards in their possession. **. Suburu was advised of the Terms and Conditions regarding using the cards before the expiration date, and on January 27, 2025, an email was sent to *********************** to inquire about why the cards were not used prior to the expiration date and their full shipping address. We received a response on January 28, 2025, and on February 2, 2025, we reissued the funds for half the amount as a one-time courtesy.
  
  On March 11, 2025, Case CS15686677 was opened due to one of the five cards having not been reissued as referenced in CS15233729. The card was created and sent to the address provided in this complaint. If the card has not been received by today's date, we invite Mx. Suburu to contact our **************** team directly by phone and reference Case CS15686677 so an agent may provide any insight that may be available. We sincerely apologize for any inconvenience Mx. Suburu may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a prepaid gift card at the Tractor Supply in *************************** from the Blackhawk Network. It was in the amount of 150. I went online to activate it and as a result the money was spent off of my card in its entirety without my permission or my doing. I believe there is a similar website conducting fraudulent activities using this type of prepaid debit card. I have contacted the company numerous times and provided requested documentation multiple times without any positive resolution. The company sent me a replacement debit card with zero balance I would like my ******************************************************** and an additional fee for the aggravation if at all possible but I will settle for my 150 back

  

  Business Response

  Date: 03/24/2025

  March 24, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** *******
  
  Dear Aspen,
  
  On March 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ******* regarding a replacement MasterCard gift card that was received with a zero balance.
  
  On January 7, 2025, Case CS15116806 was opened via our **************** contact form, with a response being sent to ****************** on January 9, 2025, to request Mr. ********* name and address, the nineteen (19) digit number on the back of the card or photos of the front and back of the card itself, the website printed on the card, and a photo of the gift card proof of purchase. We received the requested documentation on January 12, 2025, and advised Mr. ******* that Dispute Case CDS0027582 was opened to address his concern on the same day. An email was sent to ****************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. Mr. ******* was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10)business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed,options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long.
  
  We began our investigation with the merchant in question on January 16, 2025, and advised Mr. ******* that the card would be replaced as a security precaution due to the nature of the dispute. On March 7, 2025, after completing our investigation with the merchant associated with the charge, Dispute Case CDS0027582 was closed in Mr. ********* favor and an email was sent to advise that the funds would be applied to the replacement card that he was sent. We sincerely apologize for any inconvenience Mr. ******* may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gift cards distributed by this company are a scam and fraud. They make up some ridiculous reason to withhold people's money and then give nonsense responses why. Complaints about them on BBB and others show how many of us are experiencing similar treatment, HAVING OUR MONEY STOLEN!I received a Mastercard gift card from the *************** to buy clothing for a new job. On February 23, 2025, I used the card at *******. On February *******, I returned some items, and the cashier said the money had to be refunded to the card for,which I received a receipt.When I tried to purchase more items, the card came back declined.I called the number on the back of the card and was asked for my name. When I gave it, I was told that is not the name associated with the card and since it is now blocked, I cannot be given any information. They would not even tell me if the money from ******* did go back on the ******** they said, a case would have to be set up and I would receive an email on how to proceed. What?!!! The employee at ******** who purchased the card called and gave them his name but now they said I have to respond to the email they sent. The email states that I have to send photos of me holding my ID, the front and back of the card, and a receipt or bank statement. Even though I was suspicious, I sent the info hoping that would resolve the whole stupid situation.I sent it twice with it coming back failed, and the employee sent it twice with one again saying failed though it showed sent. The last one was sent successfully but the next day I received an email saying they have not heard from me. What? I replied that I have sent the info several times. The next day, I received an email saying the time had expired so now the email could not be sent. So the scam continues.Calling the number on the back of the card to speak to inefficient, uncaring people is a waste of time. I want my $49.63 back and for this scam to be stopped!

  

  Business Response

  Date: 03/24/2025

  March 24, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** ******
  
  Dear Aspen,
  
  On March 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding MasterCard gift card ending in 6524 they are running into roadblocks with redeeming after having a transaction refunded.
  
  On February 26, 2025, Case CS15570202 was opened via phone call from Ms. ****** to advise that her MasterCard gift card was unable to be redeemed. An email was sent to *************** to request photos of the front and back of the card, a clear color selfie of her holding her ID, making sure that her upper torso,shoulders, arms, and hands were visible, and either a purchase receipt, a bank statement reflecting the purchase, or activation receipt. We received the documentation on February 28, 2025. An email was sent to Ms. ****** with a Dispute form, and on March 3, 2025, Ms. ****** responded to advise that she was not disputing a transaction; rather, she was requesting that a block that was put on her card be removed.
  
  After reviewing the card on our end, on March 12, 2025, we sent Ms. ****** an email to advise that the card ending in 6524 had been unblocked and was ready to be redeemed. As of todays date, our records show the card has a balance of $.63, with transactions being processed successfully as recently as March 13, 2025. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

  Customer Answer

  Date: 04/10/2025

  I received a ********** gift card issued by *************************** I used the card at ******* on 2/23/25 returned the items on 2/26/25 and received a receipt showing $49.63 refunded to the gift card. When I tried to use the card to buy more items it was declined. I called the number on the back of the card and was told the card was blocked. Then I received a ridiculous email stating I needed to send a photo of myself holding my driver's license, pics of the front and back of the card, and a purchase receipt or copy of my bank statement. After I sent all of that, I kept receiving automated emails asking for the same thing. Then they said the money was available but it was not. I attempted to check the balance, it said "Card not found". Any phone numbers for the Blackhawk company do not work. On 3/12/25 I received an email from *** Support *********************************** stating the card was unblocked but it was still unable to be used. Now I checked it today on another website I found, and it says I have 63 cents on it due to a purchase on March 13, 2025, by SQ *VEE CLEANERS ******** *** for $49.00! I did not do that and of course there is no such place. There is also a purchase on there on February 20, 2025, by ********* for $47.97 and refunded the same day which was also not me and also no such company. This company is defrauding thousands and thousands of people as evidenced online, in the same or similar ways as me and they need to be stopped! We are all suffering the consequences of their outrageous illegal activities financially and mentally due to the abhorrent treatment we have been forced to endure by them. Please help us and make them give us back the precious money they have stolen from us. I look forward to hearing from you about receiving my money $49.63, (but not on another scam gift card please) and hope this company will be charged with theft and illegal business dealings so no one else will be harmed by this. Thank you.

  

  Business Response

  Date: 04/11/2025

  April 10, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** ******
  
  Dear Aspen,
  
  On April 10, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response regarding a complaint from ***** *****, stating a different issue than what was originally raised.
  
  Because the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite Ms. ****** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I possess a number of gift cards from this company. I received them as part of clinical trials that I participated in this part of my personal healthcare. Upon attempting to use them the very first time each of them was declined and I was told they were no good. I went online to my account that I created when I received the cards and activated them and created pins for them to look at the status of the cards because I had already set everything up for them and they looked as if they would be fine to use. Upon attempting to look up every one of the card's numbers none of them came up on the company's website. I contacted the phone number that was on the back of the cards that was also the phone number listed on the website. I was told that these cards were not their cards even though I explained to them that I contacted them using the numbers provided on their cards and on their website. They were unable to help me so I ended up having to call back again. Mind you this is about an hour's worth of voice prompts that I went through each time I called. They tried using my card numbers the expiration dates the security codes my name my address my email and my phone number and none more successful in helping to find the cards. I was told that an incident report would be created and was provided a number and I was guaranteed that within less than 24 hours I receive a call back with the resolution to my issue. Well as anticipated nobody ever called me back. I'm now out almost $500 because none of these cards work. In addition to my initial issue I now have another issue because they did not act in the timely manner one of the cards has now expired with a total value of $77. I have two more cards that will expire now in March with the total value of nearly $300. I want my money back I don't care how but I want my money back so that I can use it. I earned these funds and they were purchased and paid for and I should be able to redeem them.

  

  Business Response

  Date: 03/11/2025

  March 11, 2025
  
  Better Business Bureau
  Complaint Case: ********
  
  RE: Complaint #********, ***** *******
  
  Dear Aspen,
  
  On March 1, 202, Blackhawk Networks (Blackhawk) received a complaint from ***** ******* regarding multiple gift cards they are unable to redeem.
  
  In researching the gift card numbers that were provided, it appears that eight (8) of the gift cards are not associated with a Blackhawk-owned or managed program; the **** card ending in 3219 shows as having been redeemed in full as of February 27, 2025. While Blackhawk is the program manager for several gift card types, the gift cards provided by **. ******* is not among the Banking Identification Numbers, or BINs, that are supported by Blackhawk. We recommend having Mx. ******* contact the **************** phone number or website listed on the back of the gift cards so a representative may provide assistance relevant to the gift card in question. We sincerely apologize for any inconvenience ***************** may have experienced.
  
  With this, we consider the matter resolved.  Please, do not hesitate to reach out to us with any further questions.
  
  Best Regards,
  
  Regulatory Complaint Team
  Blackhawk Network
  **************
  ******************************