Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,142 total complaints in the last 3 years.
405 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was provided a $10 prepaid debit card March 31st, 2025 and followed all of the instructions for activating it. I received an email confirmation with access to the card number et al. I tried using the prepaid card on ********** and **********, both multiple times, and it doesn't work. This thing is defective as best as I can tell. I don't know if it's some "security" thing or what, but $10 that I can't figure out how to spend? I don't know what else you'd call that. I tried contacting customer service via email a little under 24 hours ago and have not heard back. I can't figure out how to get ahold of an actual person to explain this using the phone number provided. I want the $10 I was expecting. I don't care what format it's in. A check would be fine, but there's also a plethora of electronic options. Whichever.
Business Response
Date: 04/11/2025
VIA BBB WEBSITE

April 11, 2025

Better Business Bureau
Complaint Case: 23148753

RE: ********* ********

Dear *****,

On April 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ********* ******** regarding issues using his **** gift card ending in 2493.

On March 31, 2025, our customer service team received contact from Mr. ******** stating he was having issues with using his **** gift card ending in 2493. Our team opened case CS15886645 in order to address this further. On April 2, 2025,our team reached out to Mr. ******** requesting additional information to assist our team with their investigation. That same day Mr. ******** stated the issue was with one card only. On April 3, 2025, we received a complaint from the BBB filed by Mr. ******* in regard to this issue. That same day after confirming the information and verifying the correct card a new card was issued to Mr. *********

On April 4, 2025, we show a successful purchase on $10.00 was made on ****** and the remaining balance of the new card is $0.00. With this we consider the issue resolved. We sincerely apologize for any inconvenience Mr. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************
Customer Answer
Date: 04/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a gift card with a ***** balance as a gift and when I went to activate the card, it showed money was put on and then taken off. It doesn't how or why the money was removed. I reached out 3 times asking them to look into this and put the funds back on the card bc it was clearly stolen electronically somehow and they never respond past the initial we received your inquiry and will get back to you. I've been filing requests with them since December 2024. The card is a **** the number is *******************. The exp. Is 11/32. The security code is 595. I never activated it let alone spent money. If I can't get them to put the money back on the card that was stolen, I would at least want people to not buy their products bc they don't respond and don't alleviate electronic theft issues. Especially, when a large sum is spent with them bc ***** is alot for a normal person. They make no effort to rectify the fact that someone stole money from their customer. And they clearly don't care.
Business Response
Date: 04/11/2025
VIA BBB WEBSITE

April 11, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** ********

Dear Aspen,

On April 2, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding a **** gift card with unauthorized transactions.

Our records showed *********** initiated three conversations with us from December 15, 2025, to February 2, 2025. Reference cases CS14882436, CS15082925 and CS15368328 were created to assist Ms. ********* concern. We made three attempts to reach out to Ms. ******** in each reference case for additional documentation to investigate and have yet received a response from Ms. *********

We are still in need of the requested documentation to continue with our investigation. To ensure we are investigating thoroughly and accurately, we encourage Ms. ******** to respond to our previous email with the requested documentation. We also recommend *********** to contact our customer service number located on the back of the gift card for further insight into her concern by referring to the most recent case CS15368328. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a gift card at Kroger 3/21/25. Blackhawk handles the gift cards. The card was damaged. I called the number on the receipt. I was told by *** that I was eligible for a replacement card. I need to show proof of purchase. My case# CS15815339 and CS15821577. Starting 3/24/25 I was sending them information that was requested. With proof of purchase/receipt, picture of card used. And my ID. I had trouble figuring out how to do all of that. But, I did it. I was calling making sure that they received everything. Then I get an email. That they were unable to locate the card. And will not do a replacement card. I sent a picture of the damaged card. You could make out the last 4 numbers. That matched the receipt. The card had been put in a dryer. The PIN number was melted. As was most of the other information. I had told them that in the beginning. I paid an activation fee of $6.95. Kroger only passes the calls back to Blackhawk. This replacement department is ridiculous. And the activation fee seems to be a fraud/scam. I prove that I purchased the card. And did everything required. My card was activated apparently with the fee.
Business Response
Date: 04/11/2025
April 11, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***** ********

Dear Aspen,

On April 1, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ******** regarding a Discover card that was damaged.

In researching the gift card that was provided, it appears that the gift card is not associated with a Blackhawk-owned or managed program. While Blackhawk is the program manager for several gift card types, the gift card ending in 8499 is not among the Banking Identification Numbers, or BINs, that are supported by Blackhawk. We recommend having Ms. ******** contact the **************** phone number or website listed on the back of the gift card so a representative may provide assistance relevant to the gift card in question. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I redeemed two (2) $50 gift cards on 2/3/25, both for Lowes. I was able to use one (1) $50 gift card and unable to use the second because the balance states 0. I never received, as proven by the order I attached. The letter I attached is not helpful because I never received from Giftcards.com.
Business Response
Date: 04/17/2025
April 17, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********* ******* ********

Dear Aspen,

On March 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******** regarding a ****** gift card that was not received.

On March 12, 2025, Case CS15703864 was created through the Giftcards.com online Contact Us form,advising that Ms. ******** was encountering roadblocks with redeeming a gift card associated with order SCR-******** placed online. We responded the same day to request the email address associated with the order, and on March *******, Ms. ******** responded with the email address ********************* We advised Ms. ******** that because we are a third-party order fulfillment platform for various merchants such as ******, we could not assist with redemption issues for cards once the order has been placed and delivered. The order was re-sent to ****************** so Ms. ******** could review the Terms and Conditions for the card and familiarize herself with them. Mr. ******** responded on March 18, 2025, advising that she had ordered two (2) ****** cards,but that ****** had told her that they could only see one.

After researching the matter internally, we offered a $50 **** virtual gift card to Ms. ********* which she accepted. Our research does show a second ****** gift card under order SCR-******** under the ******************** email address; if Ms. ******** has not already done so, we recommend that she check her email inbox, spam folder,junk mail, bulk mail, or promotional folders for this order number. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 04/17/2025

Complaint: 23139045

I am rejecting this response because: I haven't received anything. Not satisfied with being scammed

Sincerely,

******* ********
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/29/2025 I tried to activate 2 **** gift cards purchased through staples online, but mailed by Blackhawk network. the first $100.00 **** gift was activated no problem the expiration date is 11/2030. We were unable to activate the the second $200.00 gift card because It expired 03/22. Giftcard mall said they couldn't activate because it was expired but they could send me a new card if there was money available, however it was mailed out without having been loaded, so it was defective from the start. back and forth between 4 different companies, no one is willing to replace defective card. I am out $206.95 both gift cards were purchased at the same time, mailed in the same envelope. so why did 1 expire 8 years before the other and who has my $200.00???
Business Response
Date: 04/14/2025
April 14, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***** *****

Dear Aspen,

On March 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding a **** gift card that was not activated.

Our records show that the **** gift card ending in 5915 was not activated at the place of purchase. Because the card was not purchased through a Blackhawk-owned or managed platform, we cannot activate the gift card on Ms. ****** behalf due to not having received funds from the purchase or sale of that specific card. We recommend that the purchaser return to the place of purchase with a purchase receipt or activation receipt for further assistance. We sincerely apologize for any inconvenience ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued this virtual card in regards to the ************ Breach Settlement I tried to used it at numerous ******** website and its not valid even though it shows a balance at the prepaid website when I tied calling the number at the website under contact it says the number you reach is not valid ************** I found another number and it just had you going in a circle with no way to reach anyone to speak with. also there is no email contact so I cant spend 3 hours calling a invalid number and trying to use it at a websites like ******* or amazon that I may able to reach just my Radom, not sure if this is happening to the thousand of other people in the settlement from the breach
Business Response
Date: 04/10/2025
VIA BBB WEBSITE

April 10, 2025

Better Business Bureau
Complaint Case: 23140159

RE: ****** *****

Dear *****,

On March 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding issues using his Mastercard gift card ending in 5324.

On March 31, 2025, we received a complaint from the BBB in regard to Mr. ****** issues using his gift card on multiple websites. Upon further investigation it was determined that the amount of the purchases attempted exceeded the allowed amount on the card.

If the amount of the purchase does not exceed the amount on the card. The transaction should process. We sincerely apologize for any inconvenience ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************
Customer Answer
Date: 04/11/2025

Complaint: 23140159

I am rejecting this response because:
Well I would accept closing this but they did not satisfy me with the ************** is true that I did exceed the amount but that's and I corrected that but that was only after they fixed the problem so my concern was valid prior to them fixing the issue but like I said originally it wasn't working and there was no way to contact them there's no explanation why that even happened so they are partially correct but at the wrong part of this whole complaint with that said for the record I am closing it but because they fixed it not because I exceeded the balance

Sincerely,

****** *****
Business Response
Date: 04/21/2025
VIA BBB WEBSITE

April 21, 2025

Better Business Bureau
Complaint Case: 23140159

RE: ****** *****

Dear *****,

On April 15, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response from ****** ***** regarding issues using his Mastercard gift card ending in 5324.

We understand Mr. ***** would like an explanation for why his card was blocked. The card was blocked at the time of the attempted transaction as a security precaution, as the Terms and Conditions state that the card cannot be used for an amount greater than the available balance. We sincerely apologize for any inconvenience Mr. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************
Initial Complaint
Date:03/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a digital gift card for Roblox from CashStar that is owned by BlackHawk. The gift card never came. **************** said repeatedly they would resolve the issue in 30 minutes and the failed to even respond. The money was taken and the digital gift card never came. After searching for answers on the internet I've discovered this business repeatedly scams people for money and never delivers gift cards. And yet they are the first on ****** search when looking for Roblox gift cards. I don't know how they are allowed to be in business let alone first on ****** when they are obviously scamming hundreds of people.
Business Response
Date: 03/31/2025
March 31, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint # ********, ****** ********

Dear Aspen,

On March 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding an online order for a Roblox card that has not been received.

Our records show that order CND6M55JBV was successfully processed and released as of March 30, 2025. We recommend that Ms. ******** check her email inbox. spam folder, junk mail, or promotional folder for the eGift Card in question if she has not already done so. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:03/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Blackhawk blocked my unused p***aid card for no reason . I called multiple times and sent requested documents ( driving license ,gas bill , original email etc ) but card is still blocked . Every time I call customer *** would say they will get back to me within 48 -72 hour but they never did . Its been over a month now . Never told why they blocked the card or when they will unblock it. I just got a case number
Business Response
Date: 04/01/2025
VIA BBB WEBSITE

April 1, 2025

Better Business Bureau
Complaint Case: 23101915

RE:***** *****

Dear *****,

On March 22, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding issues being able to use his Mastercard gift card ending in 3810.

On March 1, 2025, Mr. ***** contacted our customer service stating he was unable to use his card. I response to this out team opened case CS15593666 and requested the following information be sent. Photos of the front and back of the card, current government issued ID and a utility bill showing the address matching the one associated with the gift card. That same day Mr. ***** provided the requested information. On March 4, 2025, our team confirmed all requested documents were received. On March 5, 2025, we received a call from Mr. ***** wanting to follow up on the status of his case. Our team advised ******** that the case was still actively being worked on and that our team would reach out as soon as possible with an update.

After researching the issue further our records show that Mr. ***** is not the intended recipient of this card according to the program administrator's documentation. We recommend that Mr. ***** have the intended recipient reach out to the program administrator via the contact information received with the card so the recipient information may be updated. Until and unless this change is made, we cannot assist with unblocking the card. We sincerely apologize for any inconvenience Mr. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************
Customer Answer
Date: 05/27/2025
Prepaid master card blocked before used . Called multiple times, case was closed claiming I am not the intended recipient even though my name on the card . I called again and open a new case number : ********. If my case wont be resolved would like for you to warn other customers on your website . Thanks
Business Response
Date: 05/28/2025
VIA BBB WEBSITE

May 28, 2025

Better Business Bureau
Complaint Case: 23101915

RE:***** *****

Dear *****,

On May 27, 2025, Blackhawk Networks (Blackhawk) received a rejection to our initial response from ***** ***** regarding issues being able to use his Mastercard gift card ending in 3810.

On March 1, 2025, Mr. ***** contacted our customer service stating he was unable to use his card. I response to this out team opened case CS15593666 and requested the following information be sent. Photos of the front and back of the card, current government issued ID and a utility bill showing the address matching the one associated with the gift card. That same day Mr. ***** provided the requested information. On March 4, 2025, our team confirmed all requested documents were received. On March 5, 2025, we received a call from Mr. ***** wanting to follow up on the status of his case. Our team advised ******** that the case was still actively being worked on and that our team would reach out as soon as possible with an update.

After researching the issue further our records show that Mr. ***** is not the intended recipient of this card according to the program administrator's documentation.

As Stated previously we recommend that Mr. ***** have the intended recipient reach out to the program administrator via the contact information received with the card so the recipient information may be updated. Until and unless this change is made, we cannot assist with unblocking the card. We sincerely apologize for any inconvenience Mr. ***** may have experienced.

Please reach out to the program administrator for this card directly.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************
Customer Answer
Date: 05/28/2025

Complaint: 23101915

I am rejecting this response because: I dont understand how I am not the intended recipient if my name is already on the card they sent me. It is strange they ask me to have the intended recipient to call them , if they made a mistake why would not they send a new card with right recipient name on it . The whole thing doesnt make sense.

Sincerely,

***** *****
Business Response
Date: 05/29/2025
VIA BBB WEBSITE

May 29, 2025

Better Business Bureau
Complaint Case: 23101915

RE:***** *****

Dear *****,

On May 28, 2025, Blackhawk Networks (Blackhawk) received a rejection to our initial response from ***** ***** regarding issues being able to use his Mastercard gift card ending in 3810.

As stated previously we recommend that Mr. ***** have the intended recipient reach out to the program administrator via the contact information received with the card so the recipient information may be updated. Until and unless this change is made, we cannot assist with unblocking the card.

Please reach out to the program administrator for this card directly. The program administrator is Digital Settlement Technologies; Blackhawk Network is NOT the program administrator and therefore we cannot answer as to why the card was issued in a different name. You will need to contact the program administrator to sort this out.

We sincerely apologize for any inconvenience Mr. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************
Customer Answer
Date: 05/29/2025

Complaint: 23101915

I am rejecting this response because: I called again today and their representative confirmed that I am the intended recipient and again a new case was opened like before .Please see attached prepaid card with my name on it and a copy of today email was sent to me ,and asking me to provide my ID , copy of original email and home bill to prove my residency . It seems that we are starting the same process I did before .

Sincerely,

***** *****
Initial Complaint
Date:03/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a gift card for Panera Bread at *********** for a doctor that did me a favor.I have the receipt(s). I lost the card before being able to give it to the ********* was never used. I asked *********** what to do and they said they buy them from Blackhawk, and to call them, but also said Blackhawk takes no responsibility for these cards and I was "out" the $50. I called Blackhawk who evaded responsibility with double talk. I am out the money and I want a refund. I thought this nonsense was over January 20, 2025.
Business Response
Date: 04/09/2025
April 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********* **** *****

Dear Aspen,

On March 24, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ***** regarding a Panera Bread gift card that was lost.

On March 18, 2025, Case CS15755335 was opened via phone call from Mr. ***** regarding a Panera card that had been lost before it could be used. On March 24, 2025, an email was sent to ********************* requesting confirmation that the information that he had provided was correct due to being unable to locate any card **************** CS15755335 was closed on March 3, 2025, due to no response to our requests for this information.

While we were able to locate the card based upon the receipt provided by Mr. ****** we cannot reissue the card or provide a refund due to the card not being purchased through a ***-owned platform online. We recommend that Mr. ***** return to *********** with the receipt and have them contact our Help Desk to Help Desk phone number so options may be discussed on Mr. ******* behalf. We sincerely apologize for any inconvenience Mr. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 04/09/2025

Complaint: 23101490

I am rejecting this response because:

Sincerely,

**** *****
Customer Answer
Date: 04/10/2025
The seller is lying about talking to ************, about a refund, I talked to the manager at *************** and he told me to contact Blackhawk; but that they did not back their products with refunds.
I don't want any part of a process here, I am simply calling them out on their irresponsible business practices.
Rather move on and let other parties "discuss and litigate".
We started a new era of honesty and truth telling with President ***** that has been long overdue.
I don't need the $50., and simply told a friend of mine about this transaction who is heavily involved with social media to spread the word.
Problems don't have to be this lengthy or tedious if everyone started to tell the truth like it was when I was growing up.

Business Response
Date: 04/21/2025
April 21, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, **** *****

Dear Aspen,

On March 10, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from **** ***** regarding a Panera Bread gift card that was lost.

The receipt provided by ******** clearly states All Gift Card Sales are final; any exceptions to this must be addressed by *********** as we cannot compel them to change their policies under any circumstances. As mentioned in previous correspondence, while we were able to locate the card based upon the receipt provided by *** *****,we cannot reissue the card or provide a refund due to the card not being purchased through a Blackhawk Network-owned platform online, nor did Blackhawk receive any monies from the sale or purchase of the card in question due to Blackhawks role in the transaction being a third-party order fulfillment processor for these cards to be purchased in physical stores. We recommend that *** ***** return to *********** with the receipt and have them contact our Help Desk to Help Desk phone number so options may be discussed on *** ******* behalf. We sincerely apologize for any inconvenience *** ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 04/21/2025

Complaint: 23101490

I am rejecting this response because: people like this are motivated to find a legal reason to not take responsibility, they must have voted for *****.

Sincerely,

**** *****
Initial Complaint
Date:03/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent them a $200 card I received on christmas because it was damaged back in January. I followed up in February both via **** because they do not have a working customer service number. They have not replaced my $200 card NOR have they written me back and now its the end of March. I am seeking reimbursement or replacement of the card.I mailed them DIRECTLY at Blackhawk Network ATTN: **************** ******************************************************
Business Response
Date: 04/09/2025
April 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ********* ********

Dear Aspen,

On March 20, 2025, Blackhawk Networks (Blackhawk) received a complaint from ********* ******** regarding a replacement for a damaged card they have not received.

As of today's date we are unable to locate any record of the card in question based upon Ms. ********** information as well as what she provided via email when requested. We recommend that the purchaser of the card reach out to our **************** team directly with any receipt or ordering information so we can research the matter more thoroughly to reach a resolution. We sincerely apologize for any inconvenience *********** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************

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