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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1096 locations, listed below.

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    Customer Complaints Summary

    • 316 total complaints in the last 3 years.
    • 94 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food for delivery on Applebees website. My food was never delivered however, Applebees refuses to give me back my money for the food that I never received. I have contacted corporate multiple times who says that they cant give me back my money but states that the restaurant its self is reliable for giving me back my money. The restaurant who I have spoken to numerous times, first said that they would give it back but then after speaking to them again they said they wouldnt but then changed their answer once again saying they would but they still have not. It has been almost a month and I still dont have my money.

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible experience. Would like full refund issued back to my **** debit card ending in ***** used for this purchase. The server girl was very nice. The food was terrible. The French toast was burnt and had no flavor. It's also called the strawberry banana French toast and yet there was no banana. Underside of bread was black. Coffee had zero flavor. Bathroom stall has no lock for privacy. Could not find a manager and I was only customer. Would like refund asap or will go through BBB and corporate execs.Your *********, ** Store (3783)Check *********

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have stage 4 cancer not expected to live much longer. I am able to provide medical verification if needed. Due to my health issues, I wanted to take my family out to eat my treat spend time with them. I had the worst experience. Initially, our server appeared to be polite & satisfactory however, my daughters ***** was visibly old & tasted a bit old. She did not want to complain, but I encouraged her to just ask for a different batch of lettuce. The server stated it was pointless because they just got the batch of lettuce today & it will be the same lettuce. My daughter said no problem & did not bother to touch the rest of her salad. not even 15 minutes after bringing the food out The server stated she will be leaving & we must pay at once otherwise, she would not be able to clock out & go home which was odd because no one else was being forced to pay in the beginning of their meal. I explained no one had really begin eating & we were not ready to close our check out. The manager came over & stated that we were keeping her from going home if we did not pay right now, so I pulled out a stack of money & reassured them as I paid the bill to appease The manager & respect their policy. The entire bill was paid in full, & as my son took a bite of his pancake, he pulled out a Substantial size piece of material out of his mouth, which was baked into the pancake. We thought my son was joking, but there was indeed a piece of cloth inside his pancake. We notified the manager, although we already paid instantly the manager was offensive, & extremely rude, & I mean that in the most humblest way, she immediately started saying they dont have anything back there, that would have fell into the batter her body language and attitude was completely unprofessional. My son made his way to the cook who verified it was a piece of the apron. We left all the food and the entire meal was untouched outside of what was stated yet we still paid in full for a health hazard. I have video foot

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have always enjoyed going to breakfast with my family on the weekends at IHop no matter where we were at in our travels. Here recently we stopped at the ********** location and was greeted by a fairly decent staff and for the most part the food was great. The problem that I had was during our breakfast we were approached by our server ***************************** about purchasing something from a stand she had set up in the store. We were there to enjoy breakfast not too shop for homemade bracelets, pens, mousepads ect. so we declined. If it would have stopped at that point it would have been no harm no foul but instead throughout our meal we were approached several more times about checking out this table inside the store to purchase some of her homemade goods. Honestly I don't believe this is a common practice of a national chain so I asked the manager about it and he stated that there was nothing he could do about it because she was his girlfriend's daughter and the girlfriend was apparently one of the other managers at that location. I don't want to see your restaurant's name tarnished so I figured I would at least mention it so it could be corrected if needed. Thank you

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered food online. A couple of minutes later they call and say they cant fullfill my order. I t76.59ell them cancel order and credit back the money. They say they can't that i will have to go thru corporate to get my money back. Then they send me an email saying it was canceled and credited back. That was 4 days ago.

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday May 9th I placed a mobile order with the IHOP in ***********, ******** at 1:15 PM. The total that I paid for on the order was $9.11 and when I picked up the order I left the restaurant. When I got back to work I opened up my bag and noticed that the sausages that I paid for werent in it. I decided to contact IHOP customer service about this. The response that I got indicated that they would refund me the order but Im skeptical of who responded because there were some clear spelling errors in the email and the subject line of the email spelled IHOP. I only want a refund for the sausages that werent in the bag which totals to $4.29. In the supporting documents section, Ive included my bank statement for the order, the email receipt for the order, and the initial email that I got from IHOP customer service.

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On today, 08/07/2024, I placed an online order at Applebees in ******, *******. I placed the order at 5:20 pm, and the app said it would be ready at 5:40 pm. I arrived to pick it up at 5:40 pm on the dot. The app indicated it was already completed. I sat waiting on my order for 40 minutes, and it was incomplete. They then brought me the wrong thing. I had to wait for it to be made. People sitting around the restaurant, dining in, who arrived and ordered after I was already waiting, got their food over and over again. Ultimately, I waited 53 minutes. Two Door-Dash drivers left and canceled their orders. One waited 15 minutes and one waited 30+ minutes. I was told that the kitchen was short. I dont know why the floor wasnt cut and someone sent to the kitchen to help. Regardless, Id like for someone to contact me regarding this matter.

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE BEEN TO THIS IHOP LOCATION AT (************************************************************)SEVERAL TIMES AND EACH TIME I HAVE VISITED I I HAVE HAD UNDERCOOKED OR OVERCOOK CHICKEN STRIPS.LAST VISIT WAS ON JULY 9, 2024, WHEN I ORDER THE STRIPS, THEY WERE BURNT AND SENT THEM BACK. WHEN THEY SENT MORE THEY WERE UNDERCOOKED I SPOKE WITH THE MANAGER AND I REQUESTED A REFUND, HE THEN TOLD ME I WAS NOT GOING TO GET A REFUND, BECAUSE THE PANCAKES WERE EATEN.

    • Initial Complaint

      Date:08/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday July 29th, I visited the IHOP at ****************************************** with a friend. We both asked for the 2x2x2 deal for $6. We received the food, however when the bill came, the bill showed each 2x2x2 to be $8 instead of $6. I pointed this out to the server, ******. However he disputed that the deal is supposed to be $6. ****** claimed there was an advertisement by the door that showed the price was really $8. After viewing all the advertisements IHOP has posted by the front door, this was determined to be false. However, ****** wouldn't fix the price. It is clear that IHOP has engaged in false advertising based on the advertisement and when caught and asked for a remedy, the IHOP employee declined to fix the issue and furthered the lie on behalf of the company. At a minimum, I would like a refund of the price difference plus tax (4.41) although I believe it is more than fair for IHOP to provide a full refund based on their decision to violate the law and only share the price of the meal at the end after deliberately misleading the customer multiple times.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid with my card for my meal on this particular Thursday dinner night. I always keep my receipts because of situations like these. I look at my bank statement over the weekend and the first transaction was the total amount with tip included roughly (25% tip). The second transaction on my bank statement was an additional charge for the same exact tip amount. I bring my receipt and bank statement to show the manager at the ************ Applebees for proof. As Im speaking with ****, the manager, thinking it would be an easy fix, he sees on my receipt that the tip was taken out twice and instead of an almost 25% tip it is now close to 50% tip. Instead of admitting fault, he prints off a sheet of my receipt and says everything is good on our end and it shows the amount and the tip. I said well the total amount listed on your sheet has the tip in there, and this lists an additional tip right here. I tried to explain to me I read it wrong. Lol. So instead of admitting fault again, he said well thats not how it reads on my sheet and I see no problems here. I simply asked for my additional tip that they took from me back in cash because I no longer want this Applebees touching my card since they essentially stole from me once. I was told to call corporate and they can give me my money back. I called them and no answer, I left voicemail and Im giving them a chance to make it right but it seems they want to steal instead of making it right. Some people would let 25% in a tip go but when its taken from you without consent, thats a different issue.

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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