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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1096 locations, listed below.

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    Customer Complaints Summary

    • 316 total complaints in the last 3 years.
    • 94 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were passing through ******** and had been driving all day. It was later in the evening when we arrived, so we decided to have IHOP for dinner. The first IHOP we went to, an older gentleman stopped us in the parking lot and informed us that we needed to be ready to wait if we went there, and explained how long he had to wait for a salad. Heading his advice we sought another IHOP, which is how we ended up at this one. When we arrived at this location, there was one other table that had patrons, the rest of the restaurant was empty. We found this to be odd, that no one was there; however, we soon realized why. The waitress was young and apparently new. We had to wait for longer than normal at every part of the process. When we ordered, she stumbled through every aspect of the process, seemingly unaware of what was on the menu. When she delivered our orders, out of the 5 people, 4 of the orders were wrong in one aspect or the other. Some of these mistakes were so far off of what we ordered that we had to start all over. Also, to try and expedite the process we accepted some of the wrong orders, which led to us being overcharged and charged for things we did not want. Since the restaurant was basically empty we could hear the conversation between the waitress and the manager, which the manager said, we are not going to give it to them. Ultimately, when we received the bill, we questioned one of the charges, the manager agreed to remove a charge. However, when he returned the bill, it was not removed. We paid the extra charge to get away from this horrific experience. I suspect the next time we pass through ********, we will see this location closed with a for lease sign on it. If this is how you treat customers and even the locals know it, it is only a matter of time before this catches up with you. It is a shame, because IHOP once was a respected establishment. However, you have turned into an exercise in frustration.

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After waiting 1 and 1/2 hours for our lunch (sandwiches) they charged my debt card twice and won't give me back my money

    • Initial Complaint

      Date:10/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 4th I ordered 2 chicken, broccoli, mashed potatoe meals with tacos in ******** Va off *******************. The meals were HORRIBLE, disgusting and that's what I usually order whenever I dine with AB. I contacted AB on Sep 5, received a response on Sep 6. I followed up Sep 8, 18 and ****************************************** option. I was only there for a few days with my brother for ** visits about his chemo. I have not received a response back. I just want a full refund. The tacos were fine. I want my money back for the meals.I ordered in the evening because we just got there. I do not have the order # or receipt any longer. My recent orders is not showing up in the app as I purchased this order online through the app.Unsure of the exact cost but it was in the low $40s.

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Summer 2024, I subscribed to the IHOP newsletter/internet updates. When they send emails, they have an "UNSUBSCRIBE" button. I have attempted to unsubscribe multiple times, on multiple computers, from multiple ************ always returns the message that I attached: "An error occurred updating the data extension."Either there is an error that they need to fix, or they have intentionally made it so you cannot effectively unsubscribe.I want them to "FINISH THE **** of unsubscribing me from their email list.

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have visited ihop 2x in the last month. The first time I got violently ill I chalked it up to me having/getting a 24 hour bug. I recently ate there this weekend and again, as soon as I ate, I become violently ill. I look up and see mold growing from the air vents. If this is how this is for customers whats behind the scenes. This is not right. I want my money back. I spent over $50 there between the 2 times and it was not a good experience. Its dirty, everywhere!!! Mold, bugs, dust. So gross!!!!

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/11/2024 at approximately 10:15 I arrived at IHOP in *********. I waited patiently for a ******. When the ****** came I requested coffee, water and butter for my breakfast.The ****** returns with coffee only! I requested the water again as I ordered my breakfast again and repeated the request for water and butter and food be hot.I patiently waited for water, the ****** never returned with the water. I then asked another ****** if he could bring me some water. This other ****** obliged! The first ****** returned with my blueberry pancakes and egg, hash brown meal; no water, and no butter. I began to eat from the ********** brown plate as I waited on him to return with the butter. I observed this ****** enter the kitchen multiple times to get supplies for other customers but he never brought me the butter. Then I decided to ask for managers who was asking the table behind me Hows your meal? I tried to get the mgrs attention and was ignored! I needed butter. I then spoke loudly from my table requesting the butter. The initial ****** came by my table and began hollering, screaming with hostile words being directed at me! He then tells me to get out . The Latino/Hispanic mgr. was right there! She didnt do anything!A female waitress came and took my food and told me they would recook fresh food! I was very hungry I had taken medicine and needed to eat! Plus its 911, the horrible history attached to this date! Well, I never got fed! I never received the fresh food and wasnt given any names to document this horrible experience! I took pictures!I wasted an hour sitting in IHOP with the results being extremely disappointing and offensive!I make a great hourly salary and want to be compensated for IHOP wasting my time and being insulted by the staff!

    • Initial Complaint

      Date:09/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3 2024 my card was used without my permission to pay for employee tips that I did not approve. I called the company Applebee's and spoke with the store manager ***** who after hearing my complaint that my card had been swiped by the waitress Jasmine to add additional tips without my permission called me a liar and hung up the phone in my face. I decided to visit the store in person so that he could not hang up on this situation. After arriving at the restaurant I spoke with the store manager *****. I informed him that I did not give any of his staff permission to swipe my card for any additional tips and that I would be making a ****** review on the fraudulent charge allowed by Applebee's if he did not rectify the charges. I showed him a copy of my receipt and his staff also found a copy of the receipt that shows the correct amount without the additional tip that the waitress added. At this point the store manager ***** said that since I made a ****** review he would leave the fraud without rectifying it. He then turned his back and walked away from me. I am now reaching out to others who can assist with this company getting away with fraud. I also have documented a police report with the state of Wisconsin because ***** at Applebee's and his staff are committing fraud through charging customer cards for additional amounts without consent.

    • Initial Complaint

      Date:09/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service was extremely poor. The cleanliness of the restaurant was concerning , there was multiple instances of neglect to clean. Dirty booths, old and possibly moldy food on the walkways and floors. Dishes poorly maintained, food was severely underwhelming, undercooked eggs, coffee was not properly made. Steak overcooked. No service within the establishment, my table got no refills and no one checked on the table except for giving us the bill.

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my meal online and received an overcooked hard crunchy salmon with molded brown colored broccoli with cold quesadillas that had a long brown strand of hair in it. The manager by the name of ****** tried to resolve the issue by first discrediting my claim but then offering a $20 credit for the mishap but the experience with the hair in my quesadillas, brown moldy broccoli and crunchy overcooked salmon seemed a little weird and intentional so I passed on the $20 credit and will not be visiting this establishment any further. There should be refund for my meal and some kind of accountability on the cooks and the managers behalf. Very displeased retired navy veteran.

    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 28 dollars for meal and the receipt for my bill was distinctly a different price and I dis not include this tip. The bul should have been ***** not 28 even. There is no way the bill would have been 28 even The was the big steak omelette w/ pancakes a side order of grits with cheese and two sausage. The order was on Aug 28. I purposely did not leave a tip because I had no waiter. Someone from the kitchen brought my food i got up and got a spoon for the grits and decided to take the rest home I went to the sister restaurant (allegedly ownwd by the same person. I ordered the same thing and this is what I was charged. Unless the prices are distinctly different it should not be 28 dollars. Even if a tip was left

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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