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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1096 locations, listed below.

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    Customer Complaints Summary

    • 316 total complaints in the last 3 years.
    • 94 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear IHOP Customer Service,I am writing to formally request a full refund of $34 following a deeply unsatisfactory experience at one of your IHOP locations on July 3rd.Upon arrival, we were immediately put off by the condition of the restaurant. The floor was dirty, and trash was overflowing at the entrance. We were not greeted or acknowledged by staff until I had to initiate the interaction by saying, "Hello, we would like to be seated." Three employees were preoccupied with something behind the host stand, but not one made an effort to engage us or the customer ahead of us, who was also treated rudely.Despite the poor service, we decided to stay and order food, as we were hungry. Unfortunately, the situation only worsened. The restaurant was infested with flying bugs, particularly gnats, which were swarming around and landing on our food multiple times. This made it impossible to eat the meal safely or enjoyably. The environment was completely unsanitary, and as a result, we were unable to finish our food or take leftovers home as originally planned.While the food itself was hot and edible under normal circumstances, the presence of insects made it unfit for consumption. Due to the unsanitary environment and the unacceptable service, we did not leave a tip and promptly left the restaurant. I am requesting a full refund of the $34 we paid, as we did not receive the quality or safety of service one expects when dining at IHOP.Please find my receipt attached for verification.I look forward to your prompt response and *************** Regards,**** *****

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes, per the attached receipt, my spouse and I had dined in at the subject restaurant location today on 07/06/25, and believe that we were possibly over-charged or double charged? and would like to receive a partial refund. Thanks!

    • Initial Complaint

      Date:07/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a DoorDash delivery driver who regularly picks up orders from the IHOP in *******. On multiple occasions, including the most recent incident on [Insert Date], I have experienced extremely poor service at the takeout window.Specifically, there is never anyone present to assist delivery drivers, even during high-volume hours. Dashers are left standing at the takeout window for over 10 minutes or longer, without any communication or acknowledgement from staff. There is no system or designated person checking on delivery orders, and no updates are provided on the status of the food we are there to pick up.I understand that this IHOP may be busy with in-house dining and phone orders. However, delivery orders are a critical part of modern restaurant business, and the lack of organization and communication is unacceptable. It not only affects the timeliness of deliveries but also reflects poorly on both IHOP and the delivery platforms they partner with.There is no excuse for leaving drivers waiting without any information or support, especially when we are also representing IHOP to the customer. This repeated experience makes the location appear unprofessional and poorly managed.Requested Resolution:IHOP should assign at least one staff member to monitor and assist at the takeout/delivery window at all times.A better system needs to be implemented to keep Dashers and delivery drivers updated on order status.Staff training on communication and customer service toward delivery partners should be prioritized.Thank you for your attention to this matter. I hope IHOP takes steps to improve this aspect of their operation.

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I visited the IHOP on **************** in ** for breakfast on June 15, 2025. Our waitress was clearly intoxicated at work in front of my two small children and forgot about our food for a long time and gave it to us cold. Due to her being intoxicated around my children, I tipped her 5$ on 62.09$ total. My husband and I discussed her behavior and although we typically tip 20% I decided I only wanted to tip out the kitchen. So I clearly remember tipping the 5$ on $62.09 and wrote down the total in my notes on my phone that I keep for my bills. The next day June 16, 2025 a charge from IHOP came out for $75.09. I never authorized any charge for $75.09 from my card. When I reached out to the general manager, he proceeded to tell me it was a mistake that she wrote in $13 instead of 5$. I told him I did not believe this was a mistake and I would like to see the receipt they are required to keep with my signature on it and the 5$ tip I wrote, not the forged amount. When he could not produce this receipt and told me the waitress threw it away, so he suspected it might actually be fraud. I then asked who they were going to report her to for forgery and asked for a full refund. I was told by the general manager that I would receive a full refund and he gave me the regional managers name and number to reach out to about the waitress committing fraud at that location. ***** ****, the regional manager, hung up on me when I asked about the fraud? He also told me they gave me a full refund and he could do nothing else before he hung up on me. He also told me he had no idea what the corporate number was.I googled the corporate number and Ive reached out to them multiple times to receive my full refund of $75.09. They place the blame on the local management and say they can do nothing. I saw a credit of $20 today on my account but thats what I am due. I want my full refund of $75.09 as well as my review posted that fraud may be happening at this location.

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to have breakfast at the IHOP located at ************************************* and when I was ignored by the hostess for 10 minutes and then she seemed very angry and gave me a lot of attitude I was eventually seated. Then after waiting over ******************************************************************** took my order- I walked out. It's no wonder why there were only two tables with customers there. Horrible experience. Never will go back!

      Business Response

      Date: 07/22/2025

      This was resolved between the IHOP guest and the IHOP franchise.

      Customer Answer

      Date: 07/23/2025

       
      Complaint: 23534053

      I am rejecting this response because:

      Sincerely,

      **** ****

    • Initial Complaint

      Date:06/27/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/1/25 I went to Ihop and attempted to use a discount card for a 20% discount on my bill. I was told by the waitress that the card was no longer being honored even though it was still not expired yet. I purchased a discount card from Powerhouse Fundraising and in it is stated a discount for Ihop. The discount card specifically states only the ihop at this address is good for the 20% discount. How can they be allowed to pick and choose what offers to honor and which ones to diregard?

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I witnessed roaches in the establishment and also my infant accidentally wandered into the kitchen area and I witnessed them preparing food gloveless.

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the business and filed a complaint via their website, as the meal ordered was extremely chewy. I was contacted by the location manager and told I would be mailed a gift card for $30.00. After a week, I still had not received my gift card. I called the manager back and asked for an update, and I was told, I will call you back. I never received a call back, and my subsequent calls went unanswered. I am looking to resolve the dispute as quickly as possible.

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2025 I was visiting an Applebees in order to use my gift certificate. I looked online for the address and I noticed they had happy hour advertised for appetizers and drinks from 3 to 6 and 9 to close. I placed an order and waited for the remaining guests to arrive. They arrived at 5:45 and ask the server what the advertised happy hour consisted of and the server said only a few select drinks are on the special, we quit doing half price apps. I was shocked Applebees franchise participates in that special across the board, as it is their signature claim to fame. I asked to speak to a manager. He came to the table and saidhe was new and gave me the number to file a complaint, which I have heard nothing back from the larger, entity. This Applebees was deceptive with there advertising and this is a form of baiting to get customers Im and they went against the franchises advertised happy hour special..

      Business Response

      Date: 06/25/2025

      We have escalated this complaint to the franchise team who own and operate the location in Cape Girardeau for further follow up and infomraiton to be provdied to the guest. Our promotions vary by location due to franchise ownership, and they should have a GM or Area Director reaching out to the guest to offer resolution & information between today and Monday at the latest. 

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was not correct and asked for a refund. They offered me a refund but never issued it back to my credit card. I have called and spoke to management multiple times (******, ****, and *****) but they keep telling me they will call me back when they are able to confirm the refund but after 3 weeks I still have not received a refund.

      Customer Answer

      Date: 06/20/2025

      Applebee's Grill + Bar

      5331 Pleasant Ave, Fairfield, OH 45014

      Phone: (513) 939-1790

      Business Response

      Date: 06/25/2025

      We have escalated the guest's comments and request to the franchise team over Fairfield, OH. They should be receiving a response from the franchise management over the location for resolution between today and Monday at the latest. 

       

      Case #3624879

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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