Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 418 Customer Reviews
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Review fromShaun M
Date: 07/20/2025
5 starsIncredibly helpful and thorough with a couple of pretty tough issues with my computer. Highly recommended.
RealDefense LLC
Date: 07/24/2025
Thank you, *****. We're so glad to hear our team was able to work through those tough issues and provide the thorough, helpful support you needed. Your high recommendation means a lot to us, and we truly appreciate you sharing your experience.
***** *.
RealDefense Reputation ManagerReview fromPaul B
Date: 07/20/2025
5 stars***** did a great job! He was quick and thorough. He is the best tech I have worked with.RealDefense LLC
Date: 07/24/2025
Thank you, ****. We're thrilled to hear ***** provided such quick and thorough support and it means a lot to know he's the best tech you've worked with. We'll be sure to share your kind words with him.
***** *.
RealDefense Reputation ManagerReview fromTim E
Date: 07/20/2025
1 starI have tried to cancel with them before and they renew my subscription anyway. Refuse any refund and simply wont listen when you try to get help with cancelling and a refund. Horrible experience.RealDefense LLC
Date: 07/24/2025
Hi ***,
Im sorry to hear about the frustration youve experienced with your cancellation request and subscription renewal. Thats never the kind of experience we want anyone to have, and I understand how upsetting it is when you feel like your concerns arent being heard.
We take this kind of feedback seriously, especially when it involves billing and support transparency. Id like to review your case personally and make sure this is properly addressed.
Please reach out to me at *********************** with any details you can provide. Ill do everything I can to resolve this for you.
***** *.
RealDefense Reputation ManagerReview fromAnn H
Date: 07/19/2025
5 stars***** was very helpful in answering my questions and proficient in handling my optimization.RealDefense LLC
Date: 07/21/2025
Thank you, ***. We're glad to hear ***** was both helpful and proficient in optimizing your system and addressing your questions. Your feedback is greatly appreciated and we'll be sure to pass along your kind words to him.
***** *.
RealDefense Reputation ManagerReview fromThomas H
Date: 07/19/2025
5 starsMy technician was very knowledgeable. He was pleasant and easy to understand. He worked patiently on my computer until it was in good working order. I highly recommend this service.RealDefense LLC
Date: 07/21/2025
Thank you, ******. We're so pleased to hear that your technician provided knowledgeable, patient, and easy-to-understand support throughout the process. It's great to know your system is now running smoothly, and we truly appreciate your strong recommendation.
***** *.
RealDefense Reputation ManagerReview fromWayne M
Date: 07/19/2025
5 stars******* did a great job! He found the problem and fixed it.RealDefense LLC
Date: 07/21/2025
Thank you, *****. Were glad to hear that ******* was able to identify and resolve the issue so effectively its always great to know our team is making a positive impact. We appreciate your feedback and the time you took to share it.
***** *.
RealDefense Reputation ManagerReview fromJohn J
Date: 07/19/2025
5 starsThey fixed my issue, once Tech got on the phone.They are always very helpful.RealDefense LLC
Date: 07/21/2025
Thank ***, ****. Were glad to hear your issue was resolved once our technician got involved, and its great to know youve consistently found our team to be helpful. Your feedback and continued trust mean a lot to us.
***** *.
RealDefense Reputation ManagerReview fromDoug C
Date: 07/19/2025
5 starsOn 7-19-25 I recieved top notch tech support for my issue and covered some ideas on how best to improve my computer harware. I strongly recommend this service.RealDefense LLC
Date: 07/21/2025
Thank you, ****. We're glad to hear you received top-notch tech support and found the hardware recommendations helpful your strong recommendation means a lot to us.
***** *.
RealDefense Reputation ManagerReview fromDonna H
Date: 07/19/2025
5 stars****** my first purchase please!!!! As it was the wrong applicationRealDefense LLC
Date: 07/21/2025
Hi *****,
Im sorry to hear that the initial purchase wasnt the right application for your needs. We understand how frustrating it can be when something doesnt work out as expected, especially when it involves billing or product selection.
I want to make sure this is properly addressed. If you havent already contacted our team directly, please email me at *********************** with your order details so I can personally look into this and help resolve it.
Thank you again for bringing this to our attention Ill do everything I can to make this right.
***** *.
RealDefense Reputation ManagerReview fromFred C
Date: 07/18/2025
5 starsI had an issue trying to install System Mechanic. Tech support was great helping me determine the cause of the problem and promptly resolved it. Very pleased with the service.RealDefense LLC
Date: 07/21/2025
Thank you, ****. Were glad our tech support team was able to quickly identify the issue with your System Mechanic installation and get things resolved. It's great to hear you were pleased with the service!
***** *.
RealDefense Reputation Manager
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