Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 426 Customer Reviews
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Review fromRichard G
Date: 07/23/2025
5 starsExcellent interaction. Very patient. Friendly. Very helpful. Explained options and benefits clearly.
RealDefense LLC
Date: 07/24/2025
Thank you, *******. We're glad to hear your experience was both friendly and informative, and that our team took the time to explain everything clearly. Your feedback means a lot and we truly appreciate you sharing it.
***** *.
RealDefense Reputation ManagerReview fromAri L
Date: 07/22/2025
5 starsThe young man that helped me was a delight to work with. He was amazing in helping clean up my computer and IPhone. I hope if I ever need help that I would love to work with Denmark again.!!! I could not thank him enough.RealDefense LLC
Date: 07/24/2025
Thank you, ***. We're so happy to hear that your experience with Denmark was so positive its wonderful to know he made the process both effective and enjoyable while helping with your computer and iPhone. Well be sure to pass along your kind words and appreciation to him.
***** *.
RealDefense Reputation ManagerReview fromGerard S
Date: 07/22/2025
5 stars**** worked on my laptop for 4 hours to bring everything up to date & to make sure it was at peak performance. I plan to take it on several overnight trips in the coming months.Thank you ****.RealDefense LLC
Date: 07/24/2025
Thank you, ******. We're thrilled to hear that **** dedicated the time and care needed to get your laptop fully updated and performing at its best. Its great to know youre all set for your upcoming travels well be sure to pass along your thanks to her.
***** *.
RealDefense Reputation ManagerReview fromP J A
Date: 07/22/2025
5 stars**** was very talented. He got my computer fixed within a very short time considering the mess it was in.RealDefense LLC
Date: 07/24/2025
Thank you, **** We're so glad to hear your technician was able to resolve the issue quickly and effectively especially given the condition of the system. We appreciate your feedback and are happy we could help get things back on track.
***** *.
RealDefense Reputation ManagerReview fromWayne L
Date: 07/22/2025
5 starsI thought the issue was with System Mechanic, but as ***** *. discovered, the problem was related to a lack of automatic updates from ********* for the past 88 days. Why that occurred was not discovered, but it will be closely monitored by me every two weeks for the next year or more - already on my calendar.RealDefense LLC
Date: 07/24/2025
Thank you, *****. Were glad ***** *. was able to get to the root of the issue and clarify that it wasnt related to System Mechanic. Your proactive approach to monitoring updates going forward is smart, and we appreciate you taking the time to share your experience.
***** *.
RealDefense Reputation ManagerReview fromMountain M
Date: 07/22/2025
5 starsFast and convenient service Keep up the excellent work. ThanksRealDefense LLC
Date: 07/24/2025
Thank you, Mountain. We're glad to hear the service was fast and convenient your encouragement means a lot, and we truly appreciate your support.
***** *.
RealDefense Reputation ManagerReview frombennett w
Date: 07/21/2025
5 starsVery Good Very Good Very Good Very Good Very GoodRealDefense LLC
Date: 07/24/2025
Thank you, *******. We appreciate the enthusiastic feedback and are glad to hear you had such a positive experience with our team!
***** *.
RealDefense Reputation ManagerRealDefense LLC
Date: 07/24/2025
Thank you, *******. Were glad to hear you had such a positive experience your enthusiastic review means a lot to us, and we truly appreciate you taking the time to share it.
***** *.
RealDefense Reputation ManagerReview fromFERNANDO O
Date: 07/21/2025
5 starsI had great help and very helpful on my request, I am very pleased with the the great serviceRealDefense LLC
Date: 07/24/2025
Thank you, ********. We're so pleased to hear you received great support and that your request was handled helpfully and professionally. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
***** *.
RealDefense Reputation ManagerReview fromBeverly D
Date: 07/21/2025
4 starsThe first tech who helped me was very patient, however, when I was able to use my computer, things were not working. I couldn't send or receive email nor could I do much of anything. I called back and got a different tech and it i finally working now as far as I can tell.When I first started with ATS years ago, it was easy. It has grown so much and has tech people in other countries who are sometimes difficult to understand. I admire that they speak more than one language. I only speak English and it is sometimes difficult to understand some of the tech people. Thank you for the help. **** was excellent.I just wish your people wouldn't be pushing so much as far as selling services. When I need help with my computer, I don't need a bunch of sales pitches.RealDefense LLC
Date: 07/24/2025
Hi *******,
Thank you for taking the time to share your experience Im sorry to hear that the initial support didnt resolve everything right away and that youve faced some challenges with communication. We understand how important clear, effective help is when your computer isnt working properly, and Im glad **** was ultimately able to get things back on track.
We also appreciate your candid feedback about the sales experience. Your comments help us understand where we need to improve, especially when it comes to prioritizing support over sales during critical tech issues.
If theres anything still unresolved or if you'd like to discuss this further, please dont hesitate to reach out to me directly at *********************** Im happy to help.
***** *.
RealDefense Reputation ManagerReview fromRich E
Date: 07/21/2025
5 stars****** was great he help with my issue and got it fixRealDefense LLC
Date: 07/24/2025
Thank you, *******. We're happy to hear that ****** was able to resolve your issue and provide great support we appreciate you taking the time to share your experience.
***** *.
RealDefense Reputation Manager
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