Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 182 Customer Reviews
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Review fromTyler S
Date: 11/26/2025
1 starA few years ago I downloaded the free version of RealDefense product Super AntiSpyware and eventually moved up to the paid version of the product. I was under the impression that my monthly payments were the cost of the product but was hit with an yearly charge that was not expected. When I went to review my subscription details I discovered there was no portal to access any of my account information with subscription details on the site or on the app on my computer. I had to reach out to customer service just to figure out what exactly was going on. The service I was paying for monthly was for live tech support - which I was not are of and the yearly charge I'd just received was for the product itself. This was not clear when signing up for the product. The customer service *** pushed the blame onto me and did not offer a refund. When i asked to cancel the service the support tech was pushy and hesitant to stop the services. I had to ask three separate times to have the services stopped. This operation is incompetent at best or at worst, has malicious intent to deceive and take advantage of customers.Review fromMarvin T
Date: 11/23/2025
1 starI purchased iolo System Mechanic Ultimate Defense 1-year subscription iolo LiveTech 24/7 Technical Support 26 December 2024 and cancelled this order 28 December 2024. On 21 November 2025 I received a charge on my credit care for auto renewal. On 23 November of this year, I called customer service and spoke to **** about a $90 charge for renewal that I did not authorize or approve. She told me that the charge would not be reversed because the subscription cancelled was different than what was renewed. I never used or activated the original subscription from 2024. It doesn't seem proper or fair that this company can charge as they do.
RealDefense LLC
Date: 11/25/2025
Hello ******,
Thank you for sharing your feedback. Im sorry to hear that the renewal process didnt go the way you expected. I understand how frustrating that can feel.While automatic renewals are designed to maintain uninterrupted protection, your experience shows theres always room for clearer communication on our end.
If youd like to share any additional details about what happened, please reach out to me at *********************** so I can take a closer look. Thank you again for taking the time to let us know.
Best,
***** *.
Reputation ManagerReview fromMichael C
Date: 10/23/2025
1 starThe company sends our emails via affiliates that make it seem like you are already paying for a service, but the renewal payment failed. When you click on the link, it brings you to a website to sign up for an annual service subscription. This organization is 100% fraudulent. DO NOT DO BUSINESS WITH THIS COMPANY.RealDefense LLC
Date: 10/24/2025
Hi *******,
Thank you for sharing and bringing this to my attention. While we do have affiliated partners, we have strict guidelines in place to ensure scenarios like you've detailed do not occur. I would very much like to know what email you received with the senders name or address so that we can take the necessary steps to identify and stop any unapproved or fraudulent communications.
At your earliest convenience, please email me directly at *********************** with the details and a copy of the affiliate message. Ill ensure any issues are addressed promptly and that no one else is impacted.
Best,
***** *.
RealDefense Reputation ManagerReview fromLuis L
Date: 10/14/2025
1 starAt first I have been using System Mechanic for long time but 08/03/2025 they started charging my credit card for $19.95 without my knowledge about a live tech service that i did not agree, I talk to them and they only are refunding me the last month of "service" taking (stealing) 2 months of "service"What a shame.RealDefense LLC
Date: 10/17/2025
Hello ****,
I'm sorry to hear about your poor experience. We try very hard to make our billing practice surrounding the ******** subscriptions clear, but sometimes things fall through the cracks. Please reach out to me at *********************** so that I can assist you with a resolution.
Best,
***** *.
Reputation ManagerReview fromRichard G
Date: 07/23/2025
5 starsExcellent interaction. Very patient. Friendly. Very helpful. Explained options and benefits clearly.RealDefense LLC
Date: 07/24/2025
Thank you, *******. We're glad to hear your experience was both friendly and informative, and that our team took the time to explain everything clearly. Your feedback means a lot and we truly appreciate you sharing it.
***** *.
RealDefense Reputation ManagerReview fromAri L
Date: 07/22/2025
5 starsThe young man that helped me was a delight to work with. He was amazing in helping clean up my computer and IPhone. I hope if I ever need help that I would love to work with Denmark again.!!! I could not thank him enough.RealDefense LLC
Date: 07/24/2025
Thank you, ***. We're so happy to hear that your experience with Denmark was so positive its wonderful to know he made the process both effective and enjoyable while helping with your computer and iPhone. Well be sure to pass along your kind words and appreciation to him.
***** *.
RealDefense Reputation ManagerReview fromGerard S
Date: 07/22/2025
5 stars**** worked on my laptop for 4 hours to bring everything up to date & to make sure it was at peak performance. I plan to take it on several overnight trips in the coming months.Thank you ****.RealDefense LLC
Date: 07/24/2025
Thank you, ******. We're thrilled to hear that **** dedicated the time and care needed to get your laptop fully updated and performing at its best. Its great to know youre all set for your upcoming travels well be sure to pass along your thanks to her.
***** *.
RealDefense Reputation ManagerReview fromNoel Schnitz S
Date: 07/22/2025
5 stars******* was very patient and helpful. I as an 83 year old man I felt very comfortable with him. He is an asset to your organization.RealDefense LLC
Date: 07/24/2025
Thank you, ****. We're so glad to hear that ******* provided patient and helpful support, and that you felt comfortable throughout the process thats exactly the experience we strive to deliver. We truly appreciate your kind words and will be sure to share them with him.
***** *.
RealDefense Reputation ManagerReview fromP J A
Date: 07/22/2025
5 stars**** was very talented. He got my computer fixed within a very short time considering the mess it was in.RealDefense LLC
Date: 07/24/2025
Thank you, **** We're so glad to hear your technician was able to resolve the issue quickly and effectively especially given the condition of the system. We appreciate your feedback and are happy we could help get things back on track.
***** *.
RealDefense Reputation ManagerReview fromJoe B
Date: 07/22/2025
5 starsExcellent service. Sometimes it is difficult to understand a tech due to not good English but otherwise excellent.RealDefense LLC
Date: 07/24/2025
Thank you, ***. We're glad to hear you received excellent service overall, and we appreciate your honesty about the language barrier it's feedback we take seriously as we work to improve the experience for every customer.
***** *.
********************** Reputation Manager
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