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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Review Ratings

    1.09/5 stars

    Average of 363 Customer Reviews

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    Review Details

    • Review fromJehosh J

      Date: 05/02/2025

      5 stars
      Was having difficulty in connecting my HP laptop. The customer service agent ***** was so helpful. He was so patient in listening to all my questions and gave me the right answers and solved everything. Thank you ***** for your service.
    • Review fromWilliam C

      Date: 04/30/2025

      1 star
      I have a HP printer and signed up for the ink cartridge program but I hardly ever received any cartridges so I canceled the program and HP locked my printer so I couldnt receive or send faxes which disrupted my business I tried calling numerous times with no answer or call back to resolve this issue This is a scam and would love to to file a class action lawsuit for the money I have lost which is in the thousands My advice is to stay away from ** products
    • Review fromFarnaz C

      Date: 04/30/2025

      1 star
      How the executives of HP Inc. aren't facing legal consequences is beyond me. This is American corporate scamming at its finest.
      I purchased an HP printer which I barely used. A few months later, on a tight work deadline, I needed to print documents urgently. In the middle of printing, the printer suddenly stopped. A message popped up: my three-month "free" ink subscription had ended — and now I had to subscribe just to print.
      Let that sink in: I couldn’t use the ink already in the machine unless I paid them monthly.
      After wasting hours trying to get through to someone, I finally learned I had two options:
      Subscribe to a monthly printing plan, or
      Throw out the barely used HP ink and buy third-party replacements.
      At no point during the purchase was this subscription model explained. Had I known, I never would’ve bought the printer. I asked to speak to a manager. It took days of calling, being transferred repeatedly, and promises that someone would "call back" — only to get an email saying the case was closed. I had to start all over again.
      After nearly a week of pushing for a refund, I was told I’d only get back a third of what I paid — despite using the printer minimally and returning it in nearly new condition.
      HP is deceptive. Their practices are designed to trap consumers in hidden subscriptions, and their customer service is a nightmare: outsourced agents with no power to help, passing you around in circles.
      If you enjoy hidden fees, subpar printers, and wasting hours fighting for basic support — HP is the brand for you.
      Otherwise, run.
    • Review fromJanette L

      Date: 04/16/2025

      1 star
      HP Instant Ink and the ** company force you to enroll in Instant Ink, and you can not unenroll and still be able to use their printers. I had to move, and my printer was disconnected for six months. I was charged every month and even for printing 10 extra pages, which is impossible. I should have been given a refund for 6 months. Instead, I was just informed by email that they have credited my account for only 3 three months. I also have no new ink... and am not reconnected. Apparently, I cannot get a refund until I resubscribe to their program there have been multiple class action lawsuits on this, and all around horrible company customer service, although at times, the ink and print are fine quality... But not in the past six months for my account. There is no opportunity to speak to a person, and constant opening of cases #'s about the same concern via email. Chat does absolutely nothing!
    • Review fromCindy C

      Date: 04/16/2025

      1 star
      If I could leave less than a one-star review I would. After buying a ****** that was an awful awful printer within 5 months of it not working anymore I bought an HP printer and after spending an entire day trying to set it up the next day I called HP for help and it took them over 7 hours and they never set it up successfully finally the next day after that I managed to get it set up successfully on my own. It never had good print quality. The controls are very poor. the manual to do things like zoom and copy and so on and so forth are really lacking. The paper tray literally broke off on its own while it was sitting by itself which made it to the paper didn't load very good which it never did very well in the first place. I kept the printer for a while because I could sort of get it to work and after my experience with the Canon printer and an Epson printer before that I decided I was going to live with subpar products. However my Wi-Fi router went down and after the company gave us a new one that was formatted exactly like the old one I could never get my HP printer to connect so that I could send items to it to be printed it became completely worthless. When I called to discontinue my Ink subscription which is a ripoff as well it took me two and a half hours to reach somebody. This kind of customer service is unacceptable and they wanted to charge me for one more month of the subscription service and I refuse and told them I would cancel the card and block them from my account so they didn't charge me for the final subscription bill that was coming up several days after I canceled. I will never buy ** ever again I am done
    • Review fromHenry C

      Date: 04/14/2025

      1 star
      Absolute trash, I bought this printer from somebody. It wouldn't connect to my account so I can finish setting it up, so I called tech support and they tried to charge me $20 over the phone to help me! He said it wasn't even a guaranteed fix. It simply wasn't registering to my account! It's Indian customer support, they are openly scamming us!
    • Review fromJaz B

      Date: 04/10/2025

      1 star
      Scam Artists...Apparently I signed up for HPs Instant Ink. I was charged $5/month for 19 monthstotaling about $100and not once did I run out of ink or receive a replacement cartridge. I was using the same ink that came with my printer the entire time.I could have bought standard ink cartridges for around $30 and saved a significant amount of money. This subscription model is incredibly misleading, especially for people who dont print frequently. Youre charged for the possibility of needing inknot actual usageand they continue billing regardless of whether you receive anything in ********* make it worse, I never once received a monthly invoice or reminder. I had no idea I was still subscribed until I got an email nearly two years later saying my subscription price was increasing. I had zero memory of agreeing to an ongoing plan, and when I reached out, customer service offered me one free monthas if that somehow offsets 19 months of passive billing for unused services.HPs Instant Ink subscription takes advantage of people. Its a deceptive model, especially for light users, and I wouldnt recommend it to anyone.
    • Review fromMichael N

      Date: 04/10/2025

      2 stars
      Currently have 2 H/P printers and have spent over 3 hours speaking with representatives trying to get an ink supply service set up. The representative and the Supervisor were not able to handle the task. It was a nightmare and a case study in overseas incompetence of customer ********** seems that big business equals bad customer service. A lot less expensive in the long run just to order the ink ************* learned.
    • Review fromJennifer R

      Date: 04/08/2025

      1 star
      Horrible. My wifi got disconnected on 4/5 due to a storm. I have not been able to connect my HP Inkjet printer back on for whatever reason. I have spent the last 2 and a half hours almost 3, and got nowhere. The tech I spoke to told me I would have to pay 21 dollars to fix my issue, because my warranty expired, (How convenient) as it has only been a year if that.The tech then told me I can go online and get it fixed. )Well tht didnt happened, as it was a waiste of time). A tech then replied to me on the website , and stated they will have someone contact me. Well I was contacted alright! The gentleman told me that I should nt have to pay, however after he checked my drivers, etc, tells me that I would have to pay 300 to the tech. Lmmfao.I then hang up, call HP again, and the young lady charges me *****, to then tell me after waisting my time, that she cannot help me because I need to sign in with my username and password, not to mention that she already had me on the phone for another 45 min.She had the never to tell me that I should have mentioned that. Are u freaking kidding me?You shou have done your job, as you are customer support, and should have asked me.This has to be the worst experience, as I still do not have an inkjet printer.
    • Review fromAdam Q

      Date: 04/04/2025

      1 star
      Worst company ever for customer support by far will not cancel subscriptions. Send me nothing and charge me for everything. With multiple attempts to cancel with no such luck. Now after i had ****** cancel payment ho shut down the printer after a couple non payments i wonder why. Do not buy from ** their scam artists.

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