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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,770 total complaints in the last 3 years.
    • 645 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in HPs Instant Ink subscription for my HP DeskJet 4155e All-in-One Printer (Product number 26Q90A; serial number ***********. My subscription ID is **********. On my July 2025 statement I was billed for the HP Instant Ink Service 25 Page **** ($3.49), ten additional page sets of 10 pages ($15.00), eleven additional Instant Paper sets of 10 sheets ($5.50) and Instant Paper proration for 28 days ($1.85), for a total of $27.39.On July 29, 2025 I contacted ** support to request a refund for these charges because I returned the printer and no longer needed the Instant ************ HP created case number ********** under the subject Instant_Ink_Refund, acknowledged my request and assured me that a refund would be processed. Despite waiting more than a week, I have not received the refund and subsequent attempts to follow up with ** have not yielded a resolution.I am requesting that ** honor its promise and refund the $27.39 charged under subscription ID **********.

      Business Response

      Date: 08/05/2025

      Customer already has an Escalated Case open as of 08/04/25 and customer is working with an Escalation Case Manager.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards,*******

    • Initial Complaint

      Date:08/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled a subscription with ****** and they want to continue to charge me. They sent an email saying that I cant cancel the subscription because I owe another payment which is a subscription. I had not received anything from them in several months. They stopped my wireless printer from printing which the subscription is only supposed to be for the purpose of ordering ink. They use the subscription to charge the customer to use their own printer. Their practices are totally unethical. I have shut down the card that they were wanting to keep charging now they are harassing me through emails like I owe them something and I dont. It was a subscription which they hadnt kept their end of the bargain anyway.

      Business Response

      Date: 08/05/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought a new printer and couldn't get it to print. talked to customer service and they wanted a fee to help me set up their product that wouldn't work

      Business Response

      Date: 08/04/2025

      ** apologizes for the inconvenience, but we need more information. Please provide the Serial Number for the ** printer in question, as well as any related ** Case numbers so we can further assist with your issue.

      Please note:  Serial number is a 10 digit, letter-number combination, no dashes or spaces; usually located on the back of the printer near the bar code.
      Regards,*******

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despuite taking advantage of elderly

      Business Response

      Date: 08/04/2025

      An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keyboard stopped working on my new HP Desktop. It is under warranty. They do not respond to my open cASE FILES. tHANK yOU

      Business Response

      Date: 08/04/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, *******

      Customer Answer

      Date: 08/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,
                                           Ms. ***** Weasel handled very professionaly.
      ******* ******

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Brand New Laptop online on Jan 18th order # H362320167 directly from Hewlett packard only to return it due to it being faulty. They then sent me REFURBISHED laptop which was also faulty!! And the two more times have send me refurbished computers which are all bad!! I demanded my money back because I paid for a Brand new Laptop NOT a refurbished one and they are refusing to return my money!!

      Business Response

      Date: 08/04/2025

      An HP Escalations Case Manager is currently working with the customer towards a resolution, reference active Escalated Case **********.
      Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible.
      Regards, ******* 

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent to: *******c/o ******* ***** 1501PageMillRoad PaloAlto,CA94304 Issue Summary: In December 2024 I purchased a new printer, the ** Officejet Pro 9135e All-in-One Printer S/N: TH45OF61C5. During the set-up, I successful transferred the 15day free plan from my previous printer ** Officejet Pro 8720 All in One Printer, Serial Number: ********** to ** ************************* Pro 9135e All-in-One Printer S/N: TH45OF61C5. The successful transfer of the ** free 15 plan from CN73BF60W7 to TH45OF61C5 has been confirmed by ** support agents. The following May 2025, after ** agents attempted to fix problems with the TH45OF61C5 printer, they rendered it broken and I was sent a replacement, i.e., Serial Number ********** and retuned the broken printer S/N: TH45OF61C5. However, the free15 day printer plan was not transferred with it, despite several assurances that in time it would. I was informed that I would have to pay for another plan which had a monthly fee. After several attempts to make a case that a replacement printer should meet the standard of being a full replacement, i.e., including the ink plan the defective printer was on, ** agents were unable to provide it. My request was escalated to more senior agents who also denied my request. I then requested to return the replacement printer with a full refund. After escalation to other agents, my request for a full refund was denied. I believe that I am intitled to be made whole with the replacement printer by providing the same Ink Plan that the defective replacement printer was on. My issue is that the replacement for a defective printer with a working one should have the same plan associated with it and not be subject to increasing costs.

      Business Response

      Date: 08/04/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

      Customer Answer

      Date: 08/07/2025

       
      Complaint: 23688142

      I am rejecting this response because ** rejected including the 15day Free Plan for the replacement printer that was included in the broken printer that was replaced. They sang the same old song about the plan being discontinued, although agreeing when I said that it was still active from the "grandfathered" printers. 

      Sincerely,

      *********** ****

      Business Response

      Date: 08/15/2025

      Customer's issues have escalated to an HP Legal Case **********. Interactions within a legal Case may not be shared on this forum,

      Regards,
      *******

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an HP printer still under warranty and I hardly used it but today it printed lowsy and I used all these printing tools with their app to fix it which used a lot of ink and then when i called HP they refused to troubleshoot it or repair the printer and instead said I had to buy ** brand ink and I already had the ink was just low not out but they wanted me to do all this stuff like take photos of the in cartridges and prove to them I wasnt a liar and were very rude talkin g to me like a child telling me to listen to them while they keep repeeting the same wrong info that the cartridges need to be replaced and they refuse me to talk to a manager about it and Im not spending $80 on non refundable ink to prove the printer is broke they keep trying to sell me the ink for a broken printer, I hate ever since I bought this printer they run ads on my PC nagging me all the time to subscribe to their print ink refill service I dont even want another HP printer they just profit from resell of overpriced ink

      Business Response

      Date: 08/04/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:07/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for *** All-in-One printer plan and attempted to cancel just a few days after the 30-day window. I explained my financial hardship and requested a fee waiver or discount. Instead, I was told Id be charged $134 and still had to return the ********** a ********** parent and student. I returned the printer, and I feel this cancellation fee is excessive and unfair. ** refused to offer any accommodation or assistance despite multiple calls, including to supervisors. Im requesting a refund or cancellation of the $134 charge and formal resolution.

      Business Response

      Date: 07/31/2025

      An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

      Customer Answer

      Date: 07/31/2025

       
      Complaint: 23681439

      I am rejecting this response because:
      Thank you for your response. However, I must respectfully reject it as satisfactory.


      Each time Ive communicated with your team, Ive been asked to provide proof that I contacted someone over the phone and signed up for the ** plan myself. Ive already explained this, and instead of receiving support, I feel like Im being given the runaround.


      At this point, I am not interested in further delays or repeated phone conversations where I am told the same policy about no refunds. I have been trying to resolve this issue since June, and it is now August. I am exhausted and frustrated by the lack of resolution.


      Unless your follow-up in 23 days includes confirmation of a refund or a clear, final solution, I do not wish to continue engaging in circles.


      Please escalate this matter to a supervisor or someone with the authority to make decisions. I am requesting a formal resolution and written response.


      Sincerely,

      Deyonca Wtight

      Business Response

      Date: 08/08/2025

      HP Case Manager attempted to reach the customer by email on 08/06/25, 08/07/25, and 08/08/25 as well as by telephone 08/06/25, 08/07/25, 08/08/25.  Because of no contact, the Case ********** was closed.  

      A new Escalated Case ********** has been assigned to HP All-in-Plan (AIP) Case Manager to better address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards,*******

    • Initial Complaint

      Date:07/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased New HP Ominibook X FLIP 16 for staff use on 5/8/2025, and unit died 6/9/2025. Since it was beyond the return policy, we had to send in for repair which we started on 6/12/2025. ** shipped the return box to the wrong address nearly a week later than the ***** they promised on call. We got the empty box finally, and ** received it on 6/26/2025. The repair date has constantly slipped until now it stands at 8/16/2025 with no end in sight. They should just send us a new replacement give that it was a new laptop or offer to refund the purchase. NEVER by ** for business since they don't stand behind their products in a timely fashion. It was never this bad before the company split, and we have lots of ************** workstation which we will switch to **** in the future.

      Business Response

      Date: 07/31/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, *******

    HP Incorporated is NOT a BBB Accredited Business.

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