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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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HP Incorporated has 72 locations, listed below.

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    Customer Complaints Summary

    • 2,388 total complaints in the last 3 years.
    • 886 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an HP printer 8020 pro E on March 5, 2024 first time I replaced the print cartridges. The printer comes up and the print cartridges installed have been altered or reused. Well, I had taken the print cartridges out because the cartridges were printing properly, but there a little bit of ink left so I put them back in And they stopped working. Now the printer, although theres nothing wrong with it except that it thinks there are altered or reused print cartridges.

      Business Response

      Date: 06/03/2025

      ** apologizes for the inconvenience, but we need more information. Please provide Serial Number for the ** 8020 Pro printer and any related ** Case numbers so we can further assist with your issue.

      Please note:  Serial number is 10 digits, letter number combination, no dashes or spaces; usually located on the back of the printer near the bar code.

      Regards,*******

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted ** support cuz my printer wouldnt bluetooth from my laptop. the guy tried but then said he would need to get into my laptop so i gave him that. about 40 kminutede into it he said cant work so he said we have a all-n=one plan i siad ok they sent me a new printer and i called for installation . he again needed into mky laptop to finish, this went on for a long time and i said enough i dont want this anymore so they gave me return info. i sent printer back they got it my 5/28/25. i got another brand of printewr and i cant bkuetooth to it also my external speakers do not work now. i cant get into my bluetooth settings cuz it only lets me into add a device . I **** turn on or off as i cant get there as they have done something bthat keeps me out. Today i called and 4 bdiffernet peoplke tell me unless i pay 50 some dollars for ***** they will not help me?

      Business Response

      Date: 06/03/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After one of **'s firmware updates my LaserJet P1102 stopped working. i didn't update the firmware myself they pushed it out. Why did they have to s**** with it in the first place?"

      Business Response

      Date: 06/03/2025

      We acknowledge customer's concerns regarding the recent firmware update and the subsequent impact on the printers functionality. We regret any inconvenience this may have caused.
      Please be advised that firmware updates are a standard and essential part of device lifecycle management. These updates serve multiple critical purposes, including but not limited to:
      Ensuring ongoing compatibility with evolving hardware and software standards,
      Addressing security vulnerabilities and protecting against malicious activity,
      Enhancing performance and reliability of the device,
      Enforcing compliance with design specifications and manufacturer-supported configurations.
      Firmware may also include updates that restrict or disable the functionality of components or consumables (e.g., ink or toner cartridges) that are not authorized or tested by the manufacturer. These measures are implemented to ensure product integrity, maintain warranty protections, and deliver a consistent quality of output as represented at the time of sale.
      By accepting the terms of use and/or enabling automatic updates on your device, users agree to receive firmware updates that may affect third-party compatibility. Such updates are disclosed in accordance with applicable consumer laws and licensing agreements governing the use of the hardware and software.
      Regards, ******* 

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a HP laptop on 12-14-24 from the hp Amazon store. On 5-27-25 I filed a warranty claim due to the battery already not working. ** acknowledges they have an Amazon store but claims because ****** sold it and modified it they will not help us. The listing on the Amazon store does state its under warranty and the ram was upgraded. Again this is the ** Amazon store! Im being told that products sold on ****** or even at best buy wont be covered by their warranty. ** seems to not understand we bought it through their Amazon store. They also acknowledge the warranty is active. Im honestly confused on how they know its modified when they havent seen it or even remotely accessed it.

      Business Response

      Date: 06/03/2025

      ** apologizes for the inconvenience, but we need more information. Please provide a copy of the ****** receipt, or proof of purchase, and any related HP Case numbers so we can further assist with your issue.
      Regards,******.

      Customer Answer

      Date: 06/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Receipt was attached to original complaint. 
      In the meantime ****** agreed to refund me due to proof of my efforts and ** repeatedly denying. 

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hewlett Packard gave me 6 months of instant ink for free. They added paper to the subscription and are charging me for it without my consent. Now they have my printer locked to where I cannot print important documents, until I pay a balance that I did not incur. They're trying to extort me for money in order for me to be able to print from a printer that I paid for at a retailer. This is extortion and surely cannot be legal!

      Business Response

      Date: 06/02/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a brand new printer on September 2 from Best Buy. I hardly ever use my printer. I went to use it today. It did not print I put in brand new ink. It still did not print. I contacted chat and went through about 1 million troubleshooting steps eventually their Specialist.(***** m) just stopped replying to me. I want my printer replaced. Its under warranty. Its not working and Im sick of this.

      Business Response

      Date: 06/02/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought HP Laptop from ******. I also purchased extended 3 year warranty.The laptop freezes randomly almost everyday, blue screen and an error message.Contacted Hp several times, issue remains unresolved.Uploaded the recent chat with the online agent.Followed the instructions with the recovery flash drive the agent provided, issue remains unresolved.Not responding, blue screen and error message again tonight..

      Business Response

      Date: 06/02/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My computer stopped working under warranty. I have called many times. They keep promising to send a box for me to send it to be repaired. This has been going on for a week and a half. I explained I really need my computer. I am totally disgusted with this company! I had to go out and purchase another computer due to them not honoring my warranty!

      Business Response

      Date: 06/02/2025

      The ***************** has supplied a new ***** tracking number for the repair box sent: 454214526599.

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, *******

    • Initial Complaint

      Date:05/28/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a laptop from ** and a couple months later the screen stopped working. I sent to the address that is in my complaint 2 and a half months ago and I have no idea if the have my machine and when or if they are going to send it back. ** hasn't said anything to me, my machine is covered on the warranty, so why is it taking so long to fix it!! my warranty expires in a couple of months and it looks like they are trying to burn my remaining warranty time left!! If ** doesn't send me my machine back to me I want a full refund. I purchase this machine for my daughter for school and she has been without it for entirely too long and she is using another I purchased, I am never ever going to purchase anything from ** ever again!!I have the tracking 1Z6E55402684787852 it's been over 120 days so it won't register but I do have the pictures of my item being sent with label that ** sent me. Cost of laptop 466 dollars ORDER NUMBER FOR THE BOX BXBR8675-01 SN# 5CG4310GVN ProdID 947N1AV HP LAPTOP 17t-cn300 CT02

      Business Response

      Date: 06/02/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I sent back a hp printer and there not willing to help me locate the tracking number I went to ***** the cant help me get the tracking number as they can not look at the cameras at all

      Business Response

      Date: 06/02/2025

      An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, ******

    HP Incorporated is NOT a BBB Accredited Business.

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