Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,389 total complaints in the last 3 years.
888 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint: ******************* Staff Misconduct - Case #********** This complaint is regarding my Instant Ink subscription (#**********) and the misconduct of your executive relations staff.The initial problem was a service dispute. I was told by an ** manager, ****, that I was paying for ink cartridges, not a printing plan. This was incorrect. My requests to cancel and use the ink I already have were denied. I was also incorrectly billed for two months before my free trial ended in August 2024. This issue has been unresolved since my first request to cancel on October 17, ******* attempts to follow up resulted in further issues. On July 8, 2025, an executive relations agent, "*********," refused to identify herself. Her manager, *****, was rude, dismissive of my complaint about *********, and then hung up on me.This demonstrates a failure in both customer service and professional conduct.I demand two outcomes: * A full refund for the disputed charges and the immediate cancellation of my service. * A formal response from management regarding the unprofessional conduct of ********* and *****.I expect a definitive resolution.Sincerely,****** *****
Business Response
Date: 07/09/2025
HP Escalations Case Manager is working with the Customer on a resolution, reference open case **********.
Regards, ******.
Customer Answer
Date: 07/09/2025

Complaint: 23572138

I am rejecting this response because:
The statement that an "HP Escalations Case Manager is working with the Customer on a resolution" is misleading and unacceptable. The manager assigned to this case, ***** (from phone number ************), is the same individual who was dismissive, rude, and hung up on me during our conversation yesterday, July 8, 2025. She is the subject of my complaint, not the solution to it.
Assigning the case to the very person whose unprofessional conduct is a primary reason for my complaint is not a path to resolution. It is a conflict of interest and demonstrates a failure to take this issue seriously.
I was originally working with **** ****** from **'s executive offices, who was professional. However, the issue was then routed to *****, which led to this escalation.
This case must be escalated to a manager senior to *****. I am not willing to work with the individual who has already been unprofessional and has demonstrated she is not interested in a good-faith resolution. I request that the BBB instruct ** to re-assign this case to a different, higher-level manager who can address both the original subscription complaint and the subsequent staff misconduct.

Sincerely,

****** *****
Business Response
Date: 07/16/2025
Customers comments have been documented. Please be advised this is a known issue and was previously settled out of small claims court. Reference case **********.
Regards, ******
Customer Answer
Date: 07/21/2025

Complaint: 23572138

I am rejecting this response because: i emailed ***** the following with no response
Subject: Re: HP Instant Ink - Unresolved Issues & Formal Dispute
*****,
I find your response completely unacceptable, as it fails to address the actual issues that led to my current complaint.
The previous small claims settlement you mentioned is irrelevant to this new and separate dispute. This complaint is about the events that have occurred since, including **'s failure to resolve the original problem and the gross misconduct I experienced from you and your staff.
Let me be very clear about the unresolved issues you are dismissing:
* **'s Misinformation: The main reason we are in this situation is because I was misinformed by an ** manager, ****, who told me I was paying for the ink cartridges themselves, not just a printing plan. Your company gave me conflicting information, which is the root of this entire problem.
* The "Solution" You Offered: I have told ** agents repeatedly that I never received the single black ink cartridge you claim ******* ********* sent me in March. Even if I had, one black cartridge is useless. My printer requires all color cartridges to be active just to print in black and white.
* My Core Request: For months now, I have been asking for one simple thing: to let me use the significant amount of Instant Ink that I already have in my possession after I cancel my subscription. I find this to be a more than reasonable request, especially since I was misled about what I was paying for. On top of this, I find it ridiculous that you limit how many pages I can print.
* Your Unprofessional Conduct: You have completely ignored the part of my complaint that is about you. When we spoke on the phone on July 8th, you dismissed and deflected my concerns about your rude representative, *********, and then you were rude to me yourself.
Your refusal to address these points is a violation of California's Consumers Legal Remedies Act (****), as your company has engaged in deceptive practices by misrepresenting the service I was paying for.
Your instructions on how to cancel my account are insulting. I know how to cancel it. The problem is that you refuse to settle these outstanding issues with me first.
If you continue to dismiss these issues just as you dismissed me over the phone, I will have no choice but to escalate this further. I will file formal complaints with the ************************ and the California Attorney General. If necessary, I will also file another suit in civil division for the **** violations and damages.
I need this case handled by someone who is not the subject of the complaint.
****** *****

Sincerely,

****** *****
Business Response
Date: 07/25/2025
** management has been alerted to review this Case to investigate the customer's claims regarding the Case Managers and their interactions for further action.
Reference Case **********.
Regards, *******
Customer Answer
Date: 07/29/2025

Complaint: 23572138

I am rejecting this response because:
it does not resolve the underlying issues raised in my complaint.

This case is not about the past settlement it concerns new and ongoing misconduct by ** representatives, including being misled by a manager (****) about the nature of the Instant ************ being denied the use of ink I already possess, and unprofessional conduct by ** case managers (including ***** **** and a representative named *********).

HP's vague statement that management has been alerted is not a resolution. No apology, no corrective action, and no remedy have been offered for:

Deceptive service practices (in violation of the California Consumers Legal Remedies Act),

Failure to deliver a promised cartridge,

And refusal to let me use existing ink I have paid for.

I respectfully request that this case remain open until ** offers a real, concrete resolution not generic promises to investigate.

Sincerely,

****** *****
Business Response
Date: 08/11/2025
** values all customer feedback and takes concerns regarding our products, services, and representatives seriously. However, we respectfully disagree with the characterization of HPs actions in this matter.
Regarding the Instant ************ ** representatives, including the Case Manager mentioned, acted in accordance with the documented terms and conditions of the program, which are made available to customers prior to enrollment and at all times thereafter. Instant Ink is a subscription-based service with specific eligibility and usage requirements. While we regret any misunderstanding, there is no evidence that ** representatives intentionally misled the customer.
With respect to the cartridge in question, HPs records indicate that fulfillment was managed in accordance with the applicable subscription terms. We have no record of a confirmed failure to deliver a paid-for cartridge. As to the customers request to use ************************** Ink cartridges with an active subscription, this is not supported under the programs terms, which clearly require the use of HP Instant Ink cartridges for enrolled printers. Customers wishing to use previously purchased standard HP cartridges may do so at any time by cancelling their Instant Ink subscription.
We note the customers concerns about the conduct of ** employees. While ** strives for professional and courteous communication in all interactions, we cannot confirm that unprofessional conduct occurred in this case. Nonetheless, *** management team has reviewed the matter and is currently taking steps to ensure that representatives are reminded of our service and communication standards.
** believes the issue has been addressed within the framework of the Instant Ink program and applicable policies. While we regret that the customer is dissatisfied with the resolution offered, we do not find grounds to keep the case open absent new information that would materially change our findings.
Regards, ******
Customer Answer
Date: 08/15/2025

Complaint: 23572138

I am rejecting this response because:
it still does not address or resolve the issues in my complaint.

HP continues to frame this as a misunderstanding of program terms, when the core problem is misrepresentation by their own manager (****), who told me I was paying for cartridges, not a subscription plan. HPs statement that there is no evidence of intentional misleading is false the evidence is my firsthand account of the conversation, which they have neither disputed nor investigated with me directly.

** also claims there is no record of a failure to deliver a cartridge, yet I have repeatedly stated that I never received it. They have not provided any proof of delivery, tracking information, or confirmation that the item actually reached me.

Most importantly, my reasonable request to use the Instant Ink cartridges I already have in my possession given the misinformation I received has been flatly refused. HPs solution is simply to cancel my subscription, which ignores the fact that I was misled into this arrangement in the first place.

HPs response also downplays my complaint about unprofessional conduct from ***** **** and *********, offering only a vague statement that representatives are reminded of standards, without any apology or corrective action.

This is not a resolution it is a dismissal. I request the BBB keep this case open until ** offers a meaningful resolution that:

1. Allows me to use my existing Instant Ink cartridges after cancellation, or

2. Compensates me for the unusable ink, misinformation, and poor service.
Sincerely,

****** *****
Business Response
Date: 08/26/2025
** appreciates the opportunity to respond to the concerns raised. While we regret that the customer is dissatisfied with their experience, we must respectfully clarify HPs position.
The customers requested resolutions continued use of Instant Ink cartridges following cancellation of the subscription, or compensation for alleged misinformation and unusable ink are inconsistent with the clearly stated terms of the Instant Ink program. Under the terms and conditions agreed to upon enrollment, Instant Ink cartridges remain the property of ** and are designed to function exclusively with an active subscription. Once a subscription is canceled, the cartridges must be returned or recycled, and they cannot be used for printing. This policy is fundamental to the operation of the program and cannot be altered on an individual basis.
With respect to the customers allegations regarding statements made by an ** representative, ** has reviewed the matter and has found no evidence of intentional misrepresentation. ** cannot substantiate the claim that misleading information was provided, nor can it validate the assertion of nondelivery of supplies absent verifiable tracking or delivery data. While we acknowledge the customers account, *** investigation did not yield records supporting these allegations.
Regarding concerns raised about the conduct of ** support staff, ** takes professionalism very seriously. While no breach of policy was confirmed in this case, we have reiterated expectations to our representatives and will continue to monitor adherence to service standards.
** regrets that the customer is dissatisfied with the resolution offered. However, the remedies requested are contrary to established program terms and company policy, and as such cannot be granted. ** considers this matter addressed and maintains that the appropriate resolution remains cancellation of the Instant Ink subscription without further obligation to the customer.
Regards,
******
Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
24 charges for ink never received totaling $328.78 Instant ink subscription is a scam. Called twice says account has expired, I need to update my card. Most recent call to # in statement a never ending phone tree. No live person to talk to. Charges still continue and amounts are not consistent. Most recent charges: 7/3/2025= $17.31 - 5/27/2025 = $17.31 , 4/25/25 = $15.14 , 3/27/2025 $15.14 (see attached for more info). I could have purchased 3 printers by now. This is fraud. I would like all charges reversed. Also, I havent been able to use my printer with the ink we have left! Printer has been great until now.
Business Response
Date: 07/09/2025
HP Instant Ink Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Title:HP Misleading Advertising and Delivery of Incorrect Laptop Features Complaint Description:I purchased an HP Omen Max 16 *** laptop (ordered directly from *** official website). The product listing and official promotional materials (including photos and description) advertised the following features:2 physical M.2 SSD slots A high-end vapor chamber cooling system (visible in product images)An RGB light bar located at the bottom front of the chassis At no point during the ordering or customization process did HP indicate that these features would be excluded or vary by configuration. Based on these claims, I purchased a second SSD in advance and expected the cooling system and light bar as shown.Upon receiving the laptop:Only one SSD slot exists The vapor chamber is not the same as the one advertised There is no external light bar, only basic keyboard lighting When I contacted HP support for clarification, they repeatedly avoided answering directly. They gave unrelated answers (e.g., defining M.2), misrepresented my question about the light bar (confusing it with keyboard backlighting), and finally told me they would no longer respond.This is a clear case of misleading advertising and deceptive product presentation. I am seeking either a partial refund, an exchange, or full refund for a product that does not match what was promised.I have retained:Screenshots of the original product listing Images of what was delivered Transcripts of the misleading customer support responses I request ******************** intervention so ** will acknowledge the issue and offer a proper resolution.Desired Resolution:Refund or replacement with the version as advertised A clear explanation of the differences Accountability for the misleading product representation
Business Response
Date: 07/08/2025
** Shopping Case Manager has been assigned. The Customer will be contacted within 2-3 business days.
Regards,*******
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a HP ENVY6400 printer. Once I stopped paying for a subscription for consumables ( paper and ink cartrirdges), the printer stopped wroking. I called HP and learned that I cannot use this printer unless I repurchase more consumables ( which I already have plenty) but since I stopped the subscription, they no longer work in my printer. This is basically blackmail. I bought the hardware but it isnt usable unless you subscribe to the consumables.
Business Response
Date: 07/08/2025
HP Instant Ink Case Manager has been assigned case **********. The Customer will be contacted within 2-3 business days.
Regards, *******
Initial Complaint
Date:07/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought an HP 9730e printer on January 18, 2025. Would frequently not allow me to use AirPrint. In February, the printer had another issue with the firmware and had to be replaced. I got the replacement on February 4, 2025. Been using it since but frequently would have to restart it in order for me to use AirPrint which is what is use with my Mac and iPhone. Finally in June, I replaced the cyan cartridge and randomly got a supply system error. I had some brand new cyan cartridges straight from **, so I tried all those 4 cartridges as well. They all gave me the same error. Spent an hour on the phone with support explaining this, and the supports solution was to send me an expedited cyan cartridge, even though I explained to this guy at least 5 times that it was not a cartridge issue and I had already tried replacing it. He assured me it would fix the problem. Well it finally came 4 days later and, to no ones surprise, it didnt work. I got on the phone again and they wanted to send me another replacement printer. I calmly declined and just asked for a refund because I have had nothing but issues with this printer for the past 6 months and this would be the second replacement in that 6 months. They transferred me to a supervisor and said since it was greater than 30 days since purchase, I could only get a partial refund. Just want people to be aware of **, their terrible printers, and terrible business practices of selling lemons and not offering full refunds.
Business Response
Date: 07/08/2025
HP Escalations Case Manager is working with the Customer on a resolution, reference open case **********.
Regards, ******.
Initial Complaint
Date:07/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using a re-packaged HP 63 ink cartridge that I purchased less than a year ago. It still have well over half of its ink left. As I went to print within the past few days, ** has bricked my printer so only "genuine cartridges" can be used. When I attempt to use my 3rd party cartridge, it states the cartridge is "incompatible" with my printer. I have printed fine the past bit with it, so it's obviously NOT the cartridge. I am requesting ** send me $52.99 for a replacement. It will be a "genuine" HP 63 XL on ******. Your company has made shady practices like this for years and consumers are fed up. I've had to contact you before about this and you "fixed" my "broken" printer.
Business Response
Date: 07/07/2025
We acknowledge customer's concerns regarding the recent firmware update and the subsequent impact on the printers functionality. We regret any inconvenience this may have caused.
Please be advised that firmware updates are a standard and essential part of device lifecycle management. These updates serve multiple critical purposes, including but not limited to:
Ensuring ongoing compatibility with evolving hardware and software standards,
Addressing security vulnerabilities and protecting against malicious activity,
Enhancing performance and reliability of the device,
Enforcing compliance with design specifications and manufacturer-supported configurations.
Firmware may also include updates that restrict or disable the functionality of components or consumables (e.g., ink or toner cartridges) that are not authorized or tested by the manufacturer. These measures are implemented to ensure product integrity, maintain warranty protections, and deliver a consistent quality of output as represented at the time of sale.
By accepting the terms of use and/or enabling automatic updates on your device, users agree to receive firmware updates that may affect third-party compatibility. Such updates are disclosed in accordance with applicable consumer laws and licensing agreements governing the use of the hardware and software.
Regards, *******
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an $8000 computer along with a $3K 5 year NBD onsite repair service. The company is refusing to provide the repair without additional charges. They refused to send anyone out, instead used a video to proclaim that it was damaged by me. Which is impossible, since my August retirement I printed no more than 20 pages a month. And absolutely no one else uses the printer
Business Response
Date: 07/07/2025
An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days.
Regards,*******
Customer Answer
Date: 07/07/2025

Complaint: 23557889

I am rejecting this response because: this is the businesss 2nd time requesting information already submitted to them.and in fact purchased on their site. They have been advised numerous times that they sold me an over $8500 defective unit, and a 5 year NBD onsite service. Neither this time nor the last time did they honor their agreement. Even their tech that came out the 1st time, admitted that this particular unit is a piece of c*** I am extremely angry, by their refusing this time to send someone out.instead insisting on a cell phone video and have the audacity to accuse me of damaging the darn unit!!! In my opinion, ** has not only committed fraud but also theft!!

Sincerely,

****** Shelton *******
Business Response
Date: 07/09/2025
Customers comments have been documented. Reference case **********.
Regards, *******
Initial Complaint
Date:07/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few years ago, I purchased an HP Officejet Pro 8715 Printer. After the *** Cartridges ran out, I started using Top Grade Aftermarket Cartridges. I've used that brand in my printers for years with no problems. I eventually purchased a second HP Officejet Pro 8715, but it won't accept Afftermarket Cartridges. A full set of *** HP Cartridges is priced at almost $150. I spent hours on the internet and phone talking to foreigners for Customer Support and eventually ordered a set of alternative cartridges from ** for the second printer. **'s attitude and the fact that one 8715 Printer will accept aftermarket cartridges while the other 8715 Printer (same model) won't is deceiving. ** seems to have a monopoly on cartridges for their printers. I consider this situation unacceptable and a SCAM. I was unable to contact an American for Customer Support.I want a refund on the second printer, or a replacement that will accept my aftermarket cartridges, and a refund for the alternative HP Cartridges that I purchased.
Business Response
Date: 07/07/2025
** apologizes for the inconvenience, but we need more information. Please provide the Serial Number for the second HP ****************************** printer that was mentioned so we can further assist with your issue.
Please note: Serial number is 10 digits, letter number combination, no dashes or spaces; usually located on the back of the printer near the bar code.
Regards,*******
Customer Answer
Date: 07/10/2025

Complaint: 23557134

I am rejecting this response because:

Sincerely,

**** ******
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like ** to replace or refund the purchase price for defective ink cartridges sold by the ****** Store. When I made a request by phone on June 13, 2025, I was transferred to six people, each of whom said I had called the wrong place, but he or she would find another person at the right place. While I was holding for the sixth person, the call was disconnected, and no one called me back even though each of the six people had confirmed my phone number to call me back if disconnected. Afterwards I sent a letter to the president and ceo of ******* so that his office could get me to the right place. But his office never responded even though my letter was delivered on June 17, 2025.On October 30, 2024, I ordered cyan, magenta, and yellow cartridges for $29.99 each under reference number H360819686. When my printer started running low on ink in June 2025, I opened the cartridges to install them, but they all dripped ink when opened even though it was well before their expiration dates. When I called HP to replace the cartridges, one of the six people said I was entitled to a replacement because the cartridges had not expired and I had bought them within the past year.
Business Response
Date: 07/07/2025
An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days.
Regards, ******.
Customer Answer
Date: 07/12/2025

Complaint: 23555451

I am rejecting this response because:** said I would receive three replacement cartridges yesterday but I did not receive them and do not know when I will receive them. I would like to keep this complaint open until I receive the three replacement cartridges.

Sincerely,

***** *******
Business Response
Date: 07/18/2025
According to the notes in the Escalated Case #**********, four ink cartridges were sent under Order #BXDY9027-01:
FedEx Tracking ID:
************
Delivered to: 2 ****** ** S APT 3D, NY, NY 10022
Friday, 7/11/25 at 11:46 AM
Signed for by: *.***
Will customer please confirm the delivery of the replacement cartridges?
Regards, *******
Customer Answer
Date: 07/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an HP Smart subscription which is like a warranty for their products. Within the first month decided to cancel due to their poor customer service and are impossible to reach.Prior to was also charged twice for the first month. Reason being whoever signed me up incorrectly entered my billing address, which rejected the transaction. Was able to have that fixed, however that failed transaction ended up still going through. Thankfully that has been ************* after calling and having my subscription canceled they proceed to charge for said subscription. Called back and had to confirm the cancelation and they ensured a refund for $18.39. It's been a week and still no refund.
Business Response
Date: 07/03/2025
A ************************* Representative has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
Regards, *******
Customer Answer
Date: 07/03/2025

Complaint: 23550840

I am rejecting this response because:

Sincerely,

***** ****

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HP Incorporated is NOT a BBB Accredited Business.