Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  Hewlett Packard

  150 13571 Commerce Pkwy Richmond, BC V6V 2R2

• 

  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

• 

  Hewlett-Packard Financial Operations

  585 South Blvd East Mail Stop 1A Pontiac, MI 48341

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased an hp printer from *******. In order to use the printer I was forced to use a membership and in updating my membership, another printer showed up at my door that was not ordered. I reached out to find out how to return it and the employees were rude and unhelpful. They have been charging me despite being able to see it has not been used or set up. The customer service and the employee attitude was terrible. The need to pay for a subscription that you dont learn until you have had your printer for a month is also a scam. Consumers should be made aware of this before purchasing their products.

  Business Response

  Date: 05/07/2025

  A new Escalated Case ********** was already opened for the customer on 05/06/25 and assigned to an HP Escalations Case Manager.  Customers comments have been documented and Case Manager alerted to contact the customer as soon as possible. 
  Regards,******.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed complaints with ** customer service for non working printer on 6 occasions. These are documented as ticket #.********************3,5140107627,5141727832-escalated for cancelation 3 times Printer serial # ********** 9/2024 I entered a 2 year contract for a all in one printer. I was experiencing problems with printer # 1 serial # **********. That printer was replaced in 3/2025.The new printer never worked upon delivery. I called customer support and the ticket #'s are my proof of contact. I was getting charged for going over the allowed pages per month but the printer was not working. Over 60 pages in March, over 32 pages in April. I put in a dispute payment with my credit card company and was reimbursed. I continued to get emails from ** saying I was going over but the printer was not working. I unplugged the printer and still am receiving over use emails. *********** won't assist me after attempting to return the non working printer. I've spent over 10 hours on the phone trouble shooting and it's been diagnosed as another defective printer. I want to send this back and they are going to charge me $240 cancelation fee which was cut in half to $120 cancelation fee. Our contract is 2 part 1. I pay monthly, which I have done 2. ** supplies me a printer and ink that works, which they have not done. I have not asked for anything except a return label but they won't send a return label until I cancel the contract. If I cancel the contract I get charged the $120 cancelation fee. It's not working and I'm all set doing business with **. I should not be paying a cancelation fee when they are at fault and can't supply me with a working printer. They didn't hold up their end of the contact.

  Business Response

  Date: 05/09/2025

  An HP All-in-Plan (AIP) Escalations Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23291744
  
  I am rejecting this response because:
  The steps offered have already been done and validated. How many times and how much of my time can be waisted on this issue. Their response to the ticket # complaints are vague and avoid the explanation of the steps already taken by tech support. Their trouble shooting process takes several hours and deserves a better 1 line explanation that puts the problem on me not being available. They are still putting the  cancelation fee on me for their incompetence.  What a horrible way to treat a customer. I have called the provided phone number on 3 separate occasions and they have been closed. They say 24/7 support, not true. By the time I get home at night and take care of my family the only free time I have is after 9:00 pm. I need the cancelation fee to be removed before I attempt to contact them again as I do not understand their broken English nor do I trust their business practices. 
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/13/2025

  ** has shared these most recent comments from the customer with the Case Manager and urged contact with the customer as soon as possible.
  Reference active Case **********.
  Regards, ******* 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am required to enroll in their subscription to use my printer. There are several levels you can subscribe to, based on your printing needs. I am trying to downgrade mine and the website wont load the change. I feel this is on purpose so I keep paying at the higher level. Their chat only allows you to speak to a bot that cannot help you navigate this issue.

  Business Response

  Date: 05/06/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Best Buy with my Hewlett-Packard laptop, which is still under warranty and they wanted to charge me $79 for a new charging cord-mine is defective. The employee acknowledged the cord was defective. Then I tried to go to ******. I put in my serial number and product number and it claims that my computer is out of warranty when I bought it May 7 of 2024. it said it went out of warranty back in March. That is deceptive. Ive had numerous issues with this laptop since I bought it and I simply want a new charger. The internal part of the port is defective and it provides a loose connection to the laptop and easily unplugs.

  Business Response

  Date: 05/06/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great Features, but Garbage! I like the metal body and that's about it! The screen freezes, the serial number is invalid, they advertise it as having a 3 year warranty, but only shows 1 year upon arrival. Can't contact customer service online because of invalid serial number. ** unresponsive! They refuse to acknowledge the 3 year warranty!

  Business Response

  Date: 05/06/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Writing HP in regard to order H362633380, We had pre-ordered an HP Omen 45L computer on 02/14/25 that was promised in 2-3 weeks. A month later we were told it would be delayed, a month later it was delayed again. Finally we were told the ** was assembled and ready to be shipped 4/09/25. Once it had shipped, several delays were met, scheduled delivery days were met with "Business closed, recipient not available" for 2 consecutive days, in which were not true in the slightest. We work from home and have a ring camera on top of that, nothing came to our door either day. Surprisingly, the next day it was said to be delivered, we called ** just to try and find out what was going on as we still had not received our computer. We were told to wait ***** hours for an update. A week later we called back as ** made no attempt to contact us, in which we were told to wait longer. Eventually we were contacted by a representative and told to file a police report, we obliged. We forwarded the report to **, who stated it must be an approved report. As we have no control over our police department efficency, this was saddening. We were able to provide ** with the approved report as they had requested, yet we have not heard back. At every turn ** has failed to fulfill their promises.

  Business Response

  Date: 05/05/2025

  An Escalated Case was already opened by HP Store team to address this situation (Case ID: *******************.  Latest notes on Case from 4/30/25: The approved police report has been received and forwarded to SST for validation.  Customers comments have been documented and Case Manager(s) alerted to contact the customer as soon as possible.

  Regards, ******* 

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23282929
  
  I am rejecting this response because: ** claimed to do this over a week ago. Again they give false promises even at this stage. They have yet to make any attempt to contact me or solve the problem.
  
  Sincerely,
  
  Asia ********

  Business Response

  Date: 05/12/2025

  According to the notes on Order #H362633380 a refund was issued to customer on 05/06/25 under #**********. Can customer confirm that this was issued and received?

  Reference case CAS-*******-R2M3N1.
  Regards,*******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attachment, HP printer purchased 10/24/24 - envy 600 all-in-one printer series; serial *****************; printer pin: ********; printer code: JNYZ **************; service ID: *****; firmware vision: VASBYTPP2N001.2451A.00. ******* has a 12 month warranty and does not expire until.10/24/2025. Printer requires software update in order for the printer to print. ** refuses to update computer unless pays a $52 service charge.

  Business Response

  Date: 05/02/2025

  ** apologizes for the inconvenience, but we need more information since there is no HP profile for customer under the name, email address, phone number or Serial number ************.  Please provide a mailing address and any related HP Case numbers so we can further assist with your issue.
  Regards,*******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A replacement was agreed and "Processed" on the 21th by ** but then they're denying to keep going on that case and they closed it and duplicated on a new case. That's not legal it's a clear case of not honorying warranty after they agreed to ship the product.

  Business Response

  Date: 05/05/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hp instant ink program is a scam. I have cancelled all subscriptions and the keep debuting my credit card. They have subscriptions assigned to me I dont have.

  Business Response

  Date: 05/02/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having issues with my printer and their instant ink service. I called customer care because they are overcharging me. I was met with a representative who repeatedly ignored my responses. Made me repeat answers over and over again and when I requested a supervisor 6 times, he denied me. I wanted to speak with someone regarding the printer, the charges for the last couple of months, and how to correct the overcharging but it was not corrected. After 30 minutes of arguing with a perfectly calm but completely inept employee I disconnected the call with no resolution. It should not be a full time job to collect refunds from companies who over bill.

  Business Response

  Date: 05/02/2025

  Customer has an HP All-In-Plan for printer and ink delivery (subscription #************).  An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******