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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,389 total complaints in the last 3 years.
    • 893 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased 2 Computers from **. Neither of them are copmatable with my PreSonus music studio software. They replaced both units, re-imaged one and never sent me a keyboard or mouse after re-imaging the brand new ones. These PC's are still under warranty.

      Business Response

      Date: 08/06/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:08/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an HP Printer/HP DeskJet 2700e All in One Series back in November 2024. I have constantly had problems with it. It never has scanned, problems with printing. I have called them many ************ check my computer from their company each time, tell me my computer should have a Anti Virus Program and try to sell me the McAfee. Today when I called I let them check again & he had me on the phone an hour while he did it and tried to have me let them fix whatever it was, charge me $200.00 for doing it & then sell me the ******* program and I said no. He saw that my printer is under warranty & switched me to someone, the man said, would get my information and send me a new printer. Well, the next person wanted to re-scan my computer again & I just told him it had been done by someone else for the past hour. I asked to speak to a supervisor & was told they were busy & refused to send me a new printer until he re-tested my computer again! My case # the man gave me is #**********. All I want is a new printer, the same model to replace the one I have now that has never worked right. PLEASE help me.

      Business Response

      Date: 08/06/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, ******.

    • Initial Complaint

      Date:08/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against:*******Product: HP OfficeJet Pro 9015e All-in-One Printer Product Number: 1G5L3A Serial Number: ********** Case Number: ********** Complainant:***** ******* *************************************************** Email: ************************ Phone: ************ Complaint Details:I am filing this complaint against ** regarding a defective HP OfficeJet Pro 9015e All-in-One Printer (Product 1G5L3A, Serial *********** that has become completely unusable due to a print head carriage failure. The printer will not print, remains frozen on the display screen, and cannot perform any basic function.This unit was already a replacement for a previous defective HP printer. However, ** provided me with a refurbished/older model instead of a brand-new unit, and now this replacement has also failed. The fact that two consecutive HP printers have had serious hardware failures strongly suggests a persistent manufacturing or quality control defect.The problem I am experiencing is widespread and well-documented in online consumer reviews, showing a pattern of defective design and lack of durability for this model. Despite this, ** has not taken proactive steps to address the issue for affected customers.I contacted ** Support and was issued Case Number **********. However, ** has not offered an immediate resolution, leaving me without a functioning printer that I rely on for essential tasks.Resolution Sought:Given the documented nature of this defect and my prior replacement history, I am requesting that HP:Immediately provide an expedited shipment of a fully functional replacement printer (preferably a new unit, not a refurbished model).Confirm in writing the shipment details and tracking number.If ** does not resolve this matter promptly, I will be forced to escalate my complaint through additional consumer protection channels.

      Business Response

      Date: 08/06/2025

      HP Case Manager for Case #********** placed two orders for customer on Monday, 08/04/25. First order BXFH6398-01 was for a replacement print head for the OfficeJet 9015 printer.  Second order BXFH6271-01 was for a HP OfficeJet Pro 9015e All-In-One printer exchange. The deliveries are pending.

      Regards,
      *******

       

      Customer Answer

      Date: 08/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me upon receipt i will authorize case closure. 

      Sincerely,

      ***** *******

      agreed as to form and content

    • Initial Complaint

      Date:08/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in HPs Instant Ink subscription for my HP DeskJet 4155e All-in-One Printer (Product number 26Q90A; serial number ***********. My subscription ID is **********. On my July 2025 statement I was billed for the HP Instant Ink Service 25 Page **** ($3.49), ten additional page sets of 10 pages ($15.00), eleven additional Instant Paper sets of 10 sheets ($5.50) and Instant Paper proration for 28 days ($1.85), for a total of $27.39.On July 29, 2025 I contacted ** support to request a refund for these charges because I returned the printer and no longer needed the Instant ************ HP created case number ********** under the subject Instant_Ink_Refund, acknowledged my request and assured me that a refund would be processed. Despite waiting more than a week, I have not received the refund and subsequent attempts to follow up with ** have not yielded a resolution.I am requesting that ** honor its promise and refund the $27.39 charged under subscription ID **********.

      Business Response

      Date: 08/05/2025

      Customer already has an Escalated Case open as of 08/04/25 and customer is working with an Escalation Case Manager.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
      Regards,*******

    • Initial Complaint

      Date:08/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled a subscription with ****** and they want to continue to charge me. They sent an email saying that I cant cancel the subscription because I owe another payment which is a subscription. I had not received anything from them in several months. They stopped my wireless printer from printing which the subscription is only supposed to be for the purpose of ordering ink. They use the subscription to charge the customer to use their own printer. Their practices are totally unethical. I have shut down the card that they were wanting to keep charging now they are harassing me through emails like I owe them something and I dont. It was a subscription which they hadnt kept their end of the bargain anyway.

      Business Response

      Date: 08/05/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought a new printer and couldn't get it to print. talked to customer service and they wanted a fee to help me set up their product that wouldn't work

      Business Response

      Date: 08/04/2025

      ** apologizes for the inconvenience, but we need more information. Please provide the Serial Number for the ** printer in question, as well as any related ** Case numbers so we can further assist with your issue.

      Please note:  Serial number is a 10 digit, letter-number combination, no dashes or spaces; usually located on the back of the printer near the bar code.
      Regards,*******

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despuite taking advantage of elderly

      Business Response

      Date: 08/04/2025

      An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keyboard stopped working on my new HP Desktop. It is under warranty. They do not respond to my open cASE FILES. tHANK yOU

      Business Response

      Date: 08/04/2025

      An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
      Regards, *******

      Customer Answer

      Date: 08/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,
                                           Ms. ***** Weasel handled very professionaly.
      ******* ******

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Brand New Laptop online on Jan 18th order # H362320167 directly from Hewlett packard only to return it due to it being faulty. They then sent me REFURBISHED laptop which was also faulty!! And the two more times have send me refurbished computers which are all bad!! I demanded my money back because I paid for a Brand new Laptop NOT a refurbished one and they are refusing to return my money!!

      Business Response

      Date: 08/04/2025

      An HP Escalations Case Manager is currently working with the customer towards a resolution, reference active Escalated Case **********.
      Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible.
      Regards, ******* 

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent to: *******c/o ******* ***** 1501PageMillRoad PaloAlto,CA94304 Issue Summary: In December 2024 I purchased a new printer, the ** Officejet Pro 9135e All-in-One Printer S/N: TH45OF61C5. During the set-up, I successful transferred the 15day free plan from my previous printer ** Officejet Pro 8720 All in One Printer, Serial Number: ********** to ** ************************* Pro 9135e All-in-One Printer S/N: TH45OF61C5. The successful transfer of the ** free 15 plan from CN73BF60W7 to TH45OF61C5 has been confirmed by ** support agents. The following May 2025, after ** agents attempted to fix problems with the TH45OF61C5 printer, they rendered it broken and I was sent a replacement, i.e., Serial Number ********** and retuned the broken printer S/N: TH45OF61C5. However, the free15 day printer plan was not transferred with it, despite several assurances that in time it would. I was informed that I would have to pay for another plan which had a monthly fee. After several attempts to make a case that a replacement printer should meet the standard of being a full replacement, i.e., including the ink plan the defective printer was on, ** agents were unable to provide it. My request was escalated to more senior agents who also denied my request. I then requested to return the replacement printer with a full refund. After escalation to other agents, my request for a full refund was denied. I believe that I am intitled to be made whole with the replacement printer by providing the same Ink Plan that the defective replacement printer was on. My issue is that the replacement for a defective printer with a working one should have the same plan associated with it and not be subject to increasing costs.

      Business Response

      Date: 08/04/2025

      An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
      Regards, *******

      Customer Answer

      Date: 08/07/2025

       
      Complaint: 23688142

      I am rejecting this response because ** rejected including the 15day Free Plan for the replacement printer that was included in the broken printer that was replaced. They sang the same old song about the plan being discontinued, although agreeing when I said that it was still active from the "grandfathered" printers. 

      Sincerely,

      *********** ****

      Business Response

      Date: 08/15/2025

      Customer's issues have escalated to an HP Legal Case **********. Interactions within a legal Case may not be shared on this forum,

      Regards,
      *******

    HP Incorporated is NOT a BBB Accredited Business.

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