Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

• 

  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

• 

  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

• 

  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a laptop from Hewlett Packard online on May 19, 2025. The shipment date was May 28, 2025. I received an email May 29, 2025 with a new shipment date of June 9, 2025. On June 10 I received an email stating their are supply chain restraints and the new ship date is June *******. The email also stated I could cancel this order if I wanted. I contacted ** on June 10 and was told a "cancel request" would be put in. I received an email June ******* stating the request was unsuccessful. I contacted ** again on June 11. I was told by ****** that all I could do was wait for the item to ship. They have since changed the shipping address to their company. After it ships and is returned to them I could initiate a possible refund. Their is no guaranteed time when this will happen. I asked why I can not cancel and receive a refund for a product they are unable to supply me. I was told this is how it is. They are unable to provide me with my order of the ** Laptop 15t-fd100 and a Care Package for it, that I paid extra for. There has to be some resolution. It is unfair to refuse a refund for something they can not supply. They offered the refund in an email. Then told me it is not possible. Now when this gets shipped it is not being shipped to me. I just want my money back to purchase a device for school that I need.

  Business Response

  Date: 06/12/2025

  HP Store Escalations has opened up a new Case for customer: ****************** to address the delivery and/or cancellation issues the customer references.  Customer's comments  from this ******************** complaint will be documented and Case Manager alerted to contact the customer as soon as possible.

  Regards, *******

   

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23457135
  
  I am rejecting this response because I have communicated with multiple members of their customer service **** and escalation team. I keep hearing "will call you back". Noone has called me back. 

  When I ordered this device for school it was supposed to be shipped within a week. (May 27) It has been *********************************** que. It has not been started. (June 12) I would just like the full amount of the purchase so I am able to purchase another device to do my school work on immediately. I am unable to wait any longer. I was offered a refund in an email, but later denied by the factory team. I would like the refund I was offered due to delaying my order twice. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/23/2025

  An HP Store Case Manager has been alerted to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards,*******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter gifted me with a chrome book. The Chromebook no longer charges. I contacted ** support and a claim was made. I was asked to return the Chromebook through a return package mailed to me by **. I returned the book by the way of ***** as advised. Now Im receiving messages that ** hasnt received the item. I believe that Hp is attempting to say my Chromebook was lost in order to not repair or give me a new Chromebook as promised in the warranty.

  Business Response

  Date: 06/12/2025

  An HP Escalations Case Manager is currently working with the customer on repair Order #*********** towards a resolution, reference active Escalated Case **********.
  Regards, ******.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ** before my warranty was up and I got no response ! I purchased my laptop from Best Buy in April 2024 I began having problems in December of 2024 -Jan 2025 !

  Business Response

  Date: 06/12/2025

  Customer has a legal Case open with HP.  Please contact CT Corporation System.
  Reference active Case **********.
  Regards, ******* 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing refund. Wanted a different laptop and couldn't cancel, hp said I can refuse the delivery to avoid the restocking fee, so I denied the original ***** delivery: ************ (*************************************************************************************)I called ***** and they provided the new tracking for the denied delivery: ********************** (**************************************************************************************************)Tried talking to hp customer support, they say that it was delivered and are not finding/tracking this on their end (think there might be a bit of confusion since it was a denied delivery?) Looking for a refund

  Business Response

  Date: 06/11/2025

  An HP Store Case Manager has been contacted to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards,*******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Hewlett Packard or HP Printer. I purchased a printer from ** over 3 years ago. At that time they led me to believe you need to join "Insta Ink" plan to get the printer cartridges replaced. My husband and I are senior citizens. I did not realize for 39 months, ** has been taking an automatic payment of $7.53 each month for a total of $293.67. All these years I only received one set of cartridges. This week, I contacted customer service requesting a refund of all this money. They proceeded to send me a set of cartridges and froze up my printer remotely. Now they will only allow my printer to work if I continue with "Insta Ink". I have since purchased my own cartridges, but the printer now says, "A problem has occurred with you ** account and you will be unable to print until the issue is resolved." Basically they are forcing me to pay them or hold MY printer hostage. So for three days I am unable to print and I NEED the printer for work paperwork so losing more money. This is HORRIBLE and robbery.

  Business Response

  Date: 06/11/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case **********to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I bought a printer for my business along and a high yield ink cartridge. Cost $753.00. I have been trying to set the printer up, both wirelessly and with the *** cable, to no avail. The ** has decided (even though I have 3 emails including a business one (LLC), a personal one that I had before that I also used with my former printer, and a g-mail address, that it does not want to accept any of my 3 emails. Just because. I inputted my network password, it did not like that, claimed it was "unknown". I tried to set up both with a *** cable and wirelessly, and could not set up the printer. I tried to download the setup software, it kept rejecting my email, and telling me "i was trying too many times". It tried to get me to provide my credit card number as "identification" and I told it what it could do with themselves (should theoretically be impossible, even for a machine). Basically, it is trying to force me to give my credit card number, when there is no reason, since it could easily send a text to my phone (my business phone number, since it does not like the email for ******. I called customer support, but after spending hours trying to set up my printer, I found that even after being told I would be connected to HP support, and being given the run - around for 4 hours and on hold, I was finally told to try tomorrow, because "there was no one available".I hope you people can do something about the way these corporations are treating customers. I will call again tomorrow, but I cannot keep chasing **, I need to reach out to my clients. Please do what you can to penalize them for their horrible treatment of customers.

  Business Response

  Date: 06/11/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer will be contacted as soon as possible. 
  Regards, *******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of happening: 06/09/2025 Case # ********** Serial No. ********** I chatted with an ** agent on ****** last Friday. She told me to call ** technical Support ************** by assuring me that she has documented all info regarding the ** Pavilion Laptop that I activated in February this year.When I spoke to ** Tech Support agent ***** this morning, I encountered the following issues:1. ***** has no record when I provided the Serial ************* 2. Not seeing the actual Laptop, ***** told me it's the software issues.3. ***** did his best to sell me the monthly subscription, so *********** team can help me to resolve the issue.4. There is no customer services provided by this *****, just sell, sell and sell more ** services.5. I asked ***** to send me follow-up email and update the warranty info. I never received any info from ******** least ***** could tell me to try ** Recovery (which already pre-installed in the laptop)It's a very common and first solution to reset PC if there is an software issues, at least this ***** could tell me that, instead of spending time Selling the ** Subscription Services.Please make sure and improve ** ******************

  Business Response

  Date: 06/11/2025

  ** appreciates the customer's feedback and regrets the aggressive sales stance taken by the ************************************** has been alerted to review your Case for possible corrective action and/or training opportunities.
  Reference Case **********.
  Regards,******.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop in 2022. My credit card company doubles the warranty. Within 1-2 days of being out of warranty, I heard a popping noise, and my laptop screen was cracked. The lid will not go down, which also drains the battery. I looked online to determine if anyone else has ever heard of this spontaneous type of explosion. Customers are reporting that the popping noise is the defective hinge inside of the computer screen breaking off, thereby hitting the screen from the inside, breaking it. This is reported as a significant design flaw and defect online, yet ** refuses to address this problem. I filed a case about this with **, and never received a response via email, or in my customer account. I called them several times, only to be disconnected, and their **** that barely speak English never called me back. I was finally able to speak with someone today, and he told me that HP is not acknowledging their hinge defect, and have not recalled the screen. He said they want $531.49 for a new screen, and a new battery would be $98. The battery will no longer stay charged. No disabled first responder discounts will be given. I need my touchscreen to function because I have nerve damage in my hands. This is absolutely ridiculous that ** is selling defective laptop screens that almost explode, they are not offering free replacements, and this same incident will occur again, so the repair is only temporary until the new hinge also pops off! ** asking for an outrageous fee to replace a defective item should not be legal. This is how they treat loyal customers that have been purchasing from them for more than 25 years. A recall must be issued on these screens, but in the meantime, HP must repair my laptop at no charge. I see that "a class action lawsuit claims that HP laptops have a defective hinge design that causes the hinges to break, rendering the screen unusable".

  Business Response

  Date: 06/10/2025

  HP acknowledges the customer's experience, but based on
  the HP Hardware Limited Warranty terms, the warranty coverage applies only for
  the specific duration stated at the time of purchase. As the customer's unit is
  more than 600 days beyond the warranty period, it is no longer eligible for
  warranty support under these terms. 
  Customer's unit in question is outside the warranty period, any service,
  repair, or replacement options would fall outside the scope of HP’s standard
  warranty coverage. If further assistance is required, the customer may consider
  HP’s out-of-warranty support options or third-party service providers.

  Regards,
  HP Inc.

  Customer Answer

  Date: 06/10/2025

   
  
  Complaint: 23443495
  
  
  
  I am rejecting this response because:  

  This is not a warranty issue.  This is a defective product issue.  This same problem will keep occurring over and over again because the part is poorly designed.  A short hinge located between a piece of glass (screen) and a piece of plastic, screwed into plastic that has spontaneously exploded on numerous computers should illicit a recall on the part of HP.  The part must be redesigned and then replaced at no charge. 

  I believe I paid $100 extra for the touchscreen that HP is now asking $532 for!  It's unconscionable that HP is choosing to lose a lifelong customer to greed, and expects a disabled first responder to pay for half of the cost of a brand new computer just for a faulty part that will break again.   

  In addition, HP's customer service is horrible and it used to be great.  It has taken almost one year to speak to someone on the phone without being cut off.  They never called back after we were disconnected, but they could of been hanging up on me?  My emails and case number were never attended too until yesterday.  Upon filing this claim yesterday, I received an email from HP saying that my case is closed.  The timing is suspect.  

  To say it was 600 days out of warranty is entirely incorrect, as this was reported well before that, but again, it is not, and never will be a warranty issue.  It's a defective product issue.     

  Sincerely,
  
  
  
  Amber Halcomb

  Business Response

  Date: 06/17/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case 5144505966 to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, HP Inc.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** all in one 7000 from ******* online SEPT 05, 2023 on sale for $257 and ** is saying my warranty expired JUNE 2023 (before I even bought the computer from ******* online) and told me i have to check the warranty with the store before i purchase it(even though there is no possible way of doing that with an online order) and they are refusing to help me go through the process of figuring out why it is not printing even though it shows that it is online and connected and ready (without me paying them either a non refundable $20 even if they cant figure it out or $12 a month to upgrade) Not to mention trying to find a number to call to get an actual human on the phone was like pulling teeth from a lion and you cant get a human on a live chat on the computer at all

  Business Response

  Date: 06/10/2025

  HP acknowledges the customer's experience, but based on the ******************* Warranty terms, the warranty coverage applies only for the specific duration stated at the time of purchase. As the customer's printer - even starting on the date of purchase, September 5, 2023 - is still more than 644 days beyond the warranty period, it is no longer eligible for warranty support under these terms.  Customer's unit in question is outside the warranty period, any service, repair, or replacement options would fall outside the scope of *** standard warranty coverage. If further assistance is required, the customer may consider HPs out-of-warranty support options or third-party service providers.

  Regards,
  *******

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23443489
  
  I am rejecting this response because: Tuesday, September 5th 2023 was 643 days ago when I purchased the printer so it is not beyond 644 days out of warranty. Also that still doesn't answer as to why they couldn't walk through the process of fixing the issue. As stated I was not looking to be refunded or having it replaced.Nor does it answer as to why and how the warranty expired before I even purchased the printer. And if you have to spend alot of money on their products that won't even make it to their guaranteed 2 years of ink then maybe they need to have them recalled.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/17/2025

  The only way for ** to validate a customer's warranty is to have the customer provide a copy of the original receipt of purchase. 

  Regards,
  ******

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23443489
  
  I am rejecting this response because: HP has been sent the copy of my receipt when I purchased the printer because the printer had the same issue when purchased and had to get help from ** then also
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/01/2025

  HP apologizes for the confusion, but on customer's HP profile there are listed TWO HP Smart Tank printers:  1) HP Smart Tank 7001 All-in-One, Serial number **********, and ** HP Smart Tank 7602e All-in-One, Serial number **********.  If customer could provide the information for which of these printers is the one that customer is referring to, HP would be appreciative.

  Regards,
  *******

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-29-25, I purchased a Hewlett Packard printer 9130e. I purchased it for $274.35 at Best Buy. It worked for a few weeks but them ceased to work. We called Hewlett Packard on several occasions and got HP case numbers **********, *********************, **********, **********,etc .I even had two profession technicians try to connect it to the computer and it failed. I took it 25 miles away and had another technician try to connect and even hard wire it to a another computer. It still would not work This printer is a dud. They refuse to replace it or fix it. I want my money back or a new one that will work. This one does not work..

  Business Response

  Date: 06/10/2025

  ** acknowledges the customer's experience, but we need more information to proceed with assistance.  All of the Cases that the customer mentioned in the ******************** comments were opened between 04/07/25 - 04/10/25 and two of them have a different customer name and email.  If customer could please provide the Serial number for the ** ************************* Pro 9135e All-in-One Printer in question, ** would be happy to investigate this further in order to assist with customer's claims. 

  Please note: Serial number is 10 digits, letter number combination, no dashes or spaces; usually located on the back of the printer near the bar code.

  Regards,*******