Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,369 total complaints in the last 3 years.
    • 874 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first purchased the ** Pavilion Plus Laptop 14-eh0097nr for $750 on Sept 17th 2022. I received the laptop on time and everything was going fine until I discovered an issue with the trackpad clicking by itself and getting stuck when I rested my palm and put slight pressure on the palm rest while using it on my lap. This issue made it virtually impossible to use the trackpad with the laptop on my lap as resting my palm resulted in the trackpad getting stuck on clicking.Here is a link to a ******* tech review of the same laptop. ********************************** At this specific timestamp, the reviewer talks about the same exact issue he experienced with the trackpad getting stuck when using the laptop on his lap. Fortunately, he was able to spot this issue within the replacement window and was able to get a replacement in which the new laptop worked perfectly fine. This illustrates that this issue is not just isolated to my hp laptop, it has probably affected multiple laptops as well I however was not able to spot this issue until after the 30-day replacement window hp had. Once I did, I spoke to multiple hp agents over the phone who did not help in recognizing this issue. After a week of talking to agents, one agent finally recommended I bring my laptop to the nearest repair center to me which was a microcenter. When I brought my laptop in, microcenter recommended I ship my laptop directly to hp for repair. I described my issue with the laptop in great detail using the form hp had shipped me and I shipped my laptop to them.After 2 weeks, I finally received the laptop back only for the same issue to still persist. Hp had sent me back the laptop with no fix to the trackpad whatsoever. I immediately contacted another agent and he told me he will put in a repair request for my laptop again. Hp since then had never contacted me about this. It has been months.Under warranty law, I am seeking an immediate refund from ** for the amount I paid for this laptop.

      Business Response

      Date: 03/07/2023

      Hello, HP has reviewed the complaint and we will assign a case manager to contact the customer within 24 hrs. 

      Regards, HP Inc. 

      Customer Answer

      Date: 03/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HP has invoked my rights of my printer, first by telling me i can get a replacement then taking it away when the issue is their fault and not mine, it is a hardware issue with the device and i am not getting my right of a collateral, where my warranty says i am allowed to have it

      Business Response

      Date: 02/27/2023

      Hello, Please provide the correct phone number and email contact information, also Model and serial number of the printer.

      Regards, HP Inc. 

    • Initial Complaint

      Date:02/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an extended warranty for $254.39 on 12/30/20 that is supposed to be fully refundable, if not used during the warranty period. (Order number H339991944) When I log in to my account, it says that the warranty has expired but does not tell me how to get my refund/rebate. I tried using chat to get help and I just keep getting passed around. So, I called and spoke to rep who said that she could not help me but gave me another number to call, ************. I have called this number repeatedly and no one ever picks up. I get dumped into a voicemail and have left many messages but no one has ever called me back. I went back to the website and searched for care pack rebate. I located a form that looks like a rebate form, but it does not have my purchase date as one of the year ranges that can be selected. I would really like to get my money refunded as promised. I feel like their program is designed to frustrate you so you'll forget about getting your money back. I'm hoping that you can help me find someone at HP that knows something about this rebate program and that can help me figure out what I need to do. Note: At the time I purchased this warranty I was a student at MCCC. My email was *************************** but I no longer have access to this email account.

      Business Response

      Date: 03/14/2023

      HP Case 5101845138- Customer will be contacted by our case management team. 

      Regards, HP Inc. 

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a printer which said 6 months free ink, did not want to get in a plan which was never stipulated that if you did not subscribe to HP they would disable your printer from printing. I only changed the black and color cartridges once and still have o e additional box. They wont take the ibk back or allow me to use what I gave. This was not stipulated upon purchase

      Business Response

      Date: 03/14/2023

      HP Case ********** - The Instant ink account was cancelled as per customer request- Feb 9th, 2023

      Customer Answer

      Date: 03/16/2023

       
      Complaint: 19451067

      I am rejecting this response because: that wasnt the first time I spoke with them and my problem is they are making you purchase a contract with them or they are able to interrupt you from printing.  This should be noted prior to purchasing the printer just too much control 

      Sincerely,

      ***************************

      Business Response

      Date: 04/11/2023

      Instant ink -

      The printer isnt disabled, it just will no longer work with the Instant Ink cartridges you were sent under the programs terms and conditions.  If you install non-Instant Ink cartridges, your printer will work as its intended to (barring any unknown hardware issues the printer *** have).

      Should you have additional questions or concerns, please contact the Instant Ink team at **************

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HP is supposed to automatically send me new ink cartridges once mine are done. It's been over 3 years since they have mailed one out. My black ink is supper low. I requested a credit with ***************** ***** since I have paid over $150 in past 3 years and he refuse to issue a credit. My account is under this email: *****************************

      Business Response

      Date: 03/14/2023

      Note from case manager - Reached out to this customer on February 27th and customer asked us not to call her again and disconnected CPL ********** this was red alerted.

      Regards, HP Inc. 

      Customer Answer

      Date: 03/15/2023

       
      Complaint: 19448460

      I am rejecting this response because:

      I requested a refund. Not to have to explain the situation 10 times to different people. And hp still hasnt sent another ink even after the initial complaint.


      Sincerely,

      *****************************

      Business Response

      Date: 03/28/2023

      HP *************** reference case - ********** this was red alerted.

      cx stated cart not printing properly, asked cx about ts, new carts cx declined as wants refund

      cx asked us not to contact her again and disconnected. 

      Regards, HP Inc. 

    • Initial Complaint

      Date:02/22/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 16, 2023 I engaged in an online chat with an HP repetitive. I was provided with a quote (attached) stating I could purchase the product described in the email for $1217.49 (plus tax) and that the quote is valid until 2-23-2023. When I tried to make the purchase on Tuesday 2-21-23 (first via chat and then phone) I was told the price had gone up and that Id have to pay an additional $120 (not including tax). I said the written quote says its valid until February 23rd. I was told that it doesnt matter what the quote says and refused to sell me the laptop for the quoted price. Sincerely,********************

      Business Response

      Date: 03/15/2023

      HHO Shopping team will contact the customer and work out a resolution.

      Regards, HP Inc.

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HP Insta Ink subscription Joined in Oct 2020 received ink as should be December 2022 ink stopped being delivered even though I was still using printer and had not cancelled (I started buying my own ink because they did not ship) In June of 2022 I called and cancelled subscription. I was told it was cancelled and I would no longer be charged. In January 2023 I noticed I was still being charged and called to cancel as well as file a dispute thru my credit card for the charges. Was assured again by HP tech I would be refunded fees sinec June and it was cancelled. I just checked this morning and I never received the refund and have been charged again for February. I called spoke with **** and she could do nothing, I asked for a supervisor and was put on hold for over 30 minutes. HP did not follow thru with providing ink for a full year and I believe thru my efforts Im am due a refund of no less the 9 months X 12.71+114.39

      Business Response

      Date: 03/15/2023

      HP Instant ink team will contact the customer- Customer reference case **********.

      Regards, HP Inc. 

    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately over 1 month ago I spoke to an agent regarding my instant ink cartridges for my hp **** office jet pro . I told the agent that I would no longer need cartridges because we no longer use that particular printer. We bought a new printer the **** series so at approximately 445am et. I get an email from them saying I would have to pay one last bill cuz I was canceling the account. No one told me Id have to pay for cartridges I never used and why did it take over a month to e mail me this information??? These people are the worst when it comes to customer service. There is no communication. They just yes you to death then play dumb like they dont know what youre talking about. I own a **** series printer. Thats the only printer I should be receiving ink for. Then they send me an email at 430 am but I cant respond cuz there closed till 8am. Terrible experience. They dont listen to their customers at all. My last call was about 2 months ago and they are saying I owe them money? Nonsense. I dont owe them anything. Then to top it off it takes them 2 months to email me. They better leave my bank account alone or I will pursue legal action. There is no excuse

      Business Response

      Date: 03/14/2023

      HP Case 5100740392- Printer subscription enrollment was cancelled. 

      HP Inc. 

    • Initial Complaint

      Date:02/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 12/21/22, I have been attempting to collect my ********* Rebate. Twice I have sent all info to ***************** and not received any acknowledgement. Twice I have asked for status at [email protected] am requesting refund as promised for never using ********* services.

      Business Response

      Date: 03/15/2023

      Case management will contact the customer - Case **********.

      Regards, HP Inc.

    • Initial Complaint

      Date:02/20/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a laptop on Jan 8th. Did it through sales chat and asked for a 2 year warranty. The chat sales agent added the warranty. Got my laptop Febuary 13th. I went to email to get my hp care activated and got responses around February 17th. They said my warranty was not compatible with my laptop. It was not within their scope of practice the email I sent. I'd like something done as that was false sales and I hope someone else does not experience that. My buying process with hp has been horrible and I do not want to buy anything in the future. I only had 1 sales agent help me do the refund correctly. Everyone else was not helpful.

      Business Response

      Date: 03/14/2023

      HP case management team will contact the customer within 24 hrs. Case **********

      Customer Answer

      Date: 03/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    HP Incorporated is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.