Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

• 

  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

• 

  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new HP laptop.The promotion offered a ten percent discount off total purchase price based on the qualified purchase price, however they applied 5 percent only.I also have tried using their online contact support form, I need to know the battery charger part item number to buy a couple extra spares, but they have not processed an answer to this online request nor responded to emails.Calls made to business sales resulted in receinving a closed department (after being transferred there)

  Business Response

  Date: 03/14/2023

  Hello, The customer can access the ** Spare parts ********************** ********************

  or ** support can assist with spare part numbers as well. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to make a warranty claim with the company, when I contacted them and let them know that I am unable to ship back the product, I called them on February 28 with this concern, the lady on the phone told me she would contact the internal team and call me within a few days. Over a week later I didn't get a call back, I called on March 7th, explained the situation, and the lady on the phone told me the same thing that she would contact the internal team, when I told her that was unacceptable because that is what the last person said, I asked to speak with her manager, and she hung up on me.

  Business Response

  Date: 03/13/2023

  Hello, The case management team are working on a resolution. The customer will be contacted within 24 hrs.

  Regards, HP Inc. 

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19550651
  
  I am rejecting this response because: I was never contacted by the company
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/18/2023

  HP case management has re-escalated the case. The customer will be contacted by a case manager within 1-2 business days- Case reference **********.

  Regards, HP Inc. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is hardly my first complaint about HP, but as I have seen, they make no efforts to make **************** more accessible to their customers and as long as that remains the case, I will continue to file complaints in the hopes that eventually they will do something other than grab money for equipment purchases and then have the attitude that "it's too bad about you" to their customers. I bought my second laptop from HP last year; the first one died and HP was of no help to guide me to a qualified repair shop. The one I have now has made many problems for me, but at present, the *** port has died completely. I cannot repair it myself; I need a qualified repair lab and my warranty is still very much in force -- but HP refuses to update the information on their website about that, too. As long as they can bleed customers dry, what do they care? There are other problems as well, but as I'm seeing it, I'm already in old age and may never live to get any help at all in getting my laptop repaired or even the details of the purchase made up-to-date. When the day comes that I buy a new laptop, HP will definitely not be the company from whom I will purchase it, I have seen how nonexistent their attitude is toward customers and there are other manufacturers who certainly care enough to be available and not have websites that prevent any contact with humans who can help! Detailed information about the laptop in need of service is available.

  Business Response

  Date: 03/14/2023

  HP Incorporated apologies for the issues *************************** encountered with his Laptop PC 17-by4000 (18B35AV)  SN  5CG146DS4Q.  An HP Case Manager sent him an email with his warranty information. 

• Initial Complaint

  Date:03/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their product stopped working, unknown why. When I called to see if they could assist in fixing, they told me no and I had to purchase and pay for help. There is no damage to the product. Their product just quit working.

  Business Response

  Date: 03/14/2023

  Hello, Our HP support team did- receive a call from the customer regarding an issue with the mouse/keyboard. Case 5101379459, there is a fee for support if the product is Out of warranty or if the customer can provide a proof of purchase.

  M9Z60AA- Serial number, ************* Pavilion All-in-One - 23-q114 (Touch)

  Regards, HP Inc. 

• Initial Complaint

  Date:03/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop for resale to the *****************. Before I did, I checked with your sales team to make sure I wasn't going to pay tax on the item since I have a resale license. The lady I worked with assured me that I needed to pay the taxes up front and when it was sent, I could send my reseller license to your tax address and I would get the tax credited.So I did, when I asked where to send the tax document she then changed the rules and stated I needed to open an account with Small Business. I DON'T WANT TO SELL YOUR PRODUCT! Especially after being lied to.I tried to open an account and was denied. Thanks to your lying employee, I am out almost $100 in tax. I WANT THE PROMISED CREDIT to my card.

  Business Response

  Date: 03/24/2023

  Hello, This is a HP Reseller account issue. We need the some additional information, model, serial number of the product and Authorized reseller information.

  Regards, HP Inc. 

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i brought a printer in 2022 and started a free subscription with hp ink, i only recieved one set of free ink which was the first one was free, i have not order nother else since i moved in oct 1, 2022 , and i cancel service cause my printer been in storage since oct 1,2022 plus i cancel again just to make sure, but on march 4 2023 they took out $4.27 out of my account the subscription was cancelled in 2022 they refused to cancel i dont old them nothing, the first ink was free and i didnt order anything else,

  Business Response

  Date: 03/15/2023

  HP Case 5101845342 - The customer will be contacted by our case management team.

  Regards, HP Inc.

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a victus HP laptop that arrived defective. I requested a refund and return . The policy says I need to troubleshoot with their tech ***** took me several calls, transfers, automated service, virtual assistant and the problem couldnt be resolved. They are not sending me a return label, they want to charge me a restocking fee. I did everything they asked. They make it impossible to make a return. This is a bad product and I just dont want a refurbished computer. It will always have problems. I just want to return it for a full refund

  Business Response

  Date: 03/24/2023

  HHO has already processed and resolved the issue. Unit was already returns and refunded. R301240479

  Regards, HP Inc.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an HP printer (and did research before buying a printer to make sure I was getting a decent one) and I just have issues now because there's a subscription for ink. I have an unopened box of ink, still in an unopened shipping box, that they sent me through this program. Apparently it becomes unusable if I cancel the subscription. The subscription also monitors how many pages I print and if I go over I need to pay more. I feel this is a bit unfair having so many things being monitored. At this point though I'm about ready to just toss the printer and get a new one because I really don't enjoy how slow it prints.

  Business Response

  Date: 03/15/2023

  HP Instant ink team will reach out to the customer- reference Case **********.

  Regards, HP Inc. 

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  instant ink is a subscription to printer ink., $4.53/month. I tried cancelling in June 2022 but the ** would not cancel the subscription. I tried canceling because when I needed a refill they were charging me full price for the refill and not a free refill. I want my money back from when I called to cancel $45.30.

  Business Response

  Date: 03/14/2023

  HP Case ********** - The customer needs to provide the serial number and last 4 digits of credit card for full cancellation. The customer can contact ********************** ink and provide the case number above. 

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a new printer because scanner was producing fuzzy images. I bought another HP Envy because I had a current Envy **** and was happy overall. The new Envy **** never could complete its installation despite 8 hours with support. I returned the printer. On reinstalling the old printer I discover it no longer will scan without downloading drivers from HP. I tried but the Hp **** is no longer supported. All scanning must be from cloud AND they are charging for it on yearly/monthly basis. So because i attempted to be a repeat customer I was not only forced to return a new printer because it would not complete installation but I LOST SCANNING on my old printer! How dare they! The only thing that would satisfy me is a certified HP installer make the old Envy **** work with their Cloud based scanning AND I get free ************* for the life of the printer. Alternately, pay me $100 so I can get another scanner.

  Business Response

  Date: 03/14/2023

  HP new case 5101845342 - Customer will be contacted by our case management team.

  Regards, HP Inc. 

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is just a beginning. It depends on what HP has to say. 
  
  Sincerely,
  
  *************************