Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

• 

  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

• 

  Hewlett-Packard Company - Sales & Support Office

  7100 Intermodal Rd Louisville, KY 40258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have packed up a defective printer, put the label on but I havent been able to have the Printer picked picked up.

  Business Response

  Date: 08/27/2025

  ** apologizes for the inconvenience, but we need more information. The customer's email and phone number provided do not bring up an HP customer profile. Please provide the Serial Number for the printer in question and any related HP Case numbers so we can further assist with your issue.
  Please note:  Serial number is a 10 digit, letter-number combination, no dashes or spaces; usually located on the back of the printer near the bar code, and sometimes on the box itself.
  
  Regards,*******

• Initial Complaint

  Date:08/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been one month since yet an HP Printer stopped working. Ive been in touch with 2 ** Case managers located in the ***********. I need my printer in order to work and supplement mySocial Security income. I NEED A REPLACEMENT PRINTER AND HO STILL HAS NOT DELIVERED ONE, NOR HAVE I HEARD FROM THEM SINCE LAST WEEK. I WOULD LIKE TO ESCALATE THIS COMPLAINT TO THE HIGHEST LEVEL AT **. AND GET A US ATTORNEY INVOLVED. I CANNOT FUNCTION LIKE THIS ANY MORE.

  Business Response

  Date: 08/28/2025

  A new Escalated Case ********** was already opened for the customer and assigned to an HP Escalations Case Manager who sent emails on 08/26/25 and 08/27/25.  HP provided the Case Manager with the customers recent ******************** feedback.

  Regards,
  ******

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23797795
  
  I am rejecting this response because:

  NOTHING IS HAPPENING. I received an

  email from a ******** and Im not hearing back from her. What is going on??????????

  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/09/2025

  Customer has sent 9 emails that have not been answered by the ** Case Manager.  ** apologizes for the poor communication and service with this Case.  ** has shared the recent BBB comments from the customer with the Case Manager and urged contact with the customer as soon as possible and ** management has been alerted to review the Case for possible corrective action and/or training opportunities.
  Reference Case **********.
  Regards,*******

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23797795
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** customer support is trash, I want to speak with tech support right now

  Business Response

  Date: 08/26/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have a HP EliteBook 845 14 inch G11 Notebook PC SN: 5CG44849Z9 PRODUCT: AA2U0UC. I got the computer this year it blanked off and I can not get it to turn back on I would like to get a replacement laptop for it because I just bought the laptop an it should be no reason why It it blacked out and not coming back on. The product you all sold me is defective and I need to get a replacement asap. I am at risk of losing my jib and getting kicked out of school. If this does not get fixed.

  Business Response

  Date: 08/25/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted as soon as possible. 
  Regards, *******

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23790375
  
  I am rejecting this response because: barely keep in contact, and the loaner was never shipped out the same day as promised
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/04/2025

  According to notes in Case **********: "As per Tracking - 1ZA455X59090584936 Loaner unit was  Delivered On Tuesday, September 02 at 3:52 P.M"  HP has shared the recent BBB comments from the customer with the Case Manager and urged contact with the customer as soon as possible.

  Regards, ******* 

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** business practices are anti-consumer, immoral, and borderline criminal. I have an HP7655 printer with ink cartridges what are new and full, but the printer is disabled and will not print because ** requires a subscription to use those cartridges.Requiring a subscription to utilize hardware and consumables that I've bought and own is absurd, morally and legally. The equivalent to this would be BIC not allowing a ballpoint pen to write on paper unless you paid them a monthly fee.The printer is mine, I own it, the company should not have the ability to remotely disable my equipment that has been purchased.

  Business Response

  Date: 08/25/2025

  ** is aware that the customer does not agree with the practices and polices of the Instant Ink program and the customer comments provided have been forwarded to Instant ************** for review.  Such input may help our plan coordinators to develop new policies and practices in the future.
  Regards,******.

• Initial Complaint

  Date:08/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a HP Printer that I bought brand new in the box about 8 months ago, and IS STILL UNDER WARRANTY! I am also a monthly subscriber to HP Instant Ink, monthly payments for about 5 years! The issue is ** WILL NOT HONOR THEIR WARRANTY? I do not recommend anyone buy from ** unless you want CONSTANT PROBLEMS! I WANT ** TO REPLACE THE PRINTER. THANKS, ******

  Business Response

  Date: 08/25/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23787512
  
  I am rejecting this response because: Hi, the problem is every time I speak to someone there that usually takes about 30 minutes to get them on the line then they want to use remote access which I won't allow and then they want to do all these trouble shooting steps just to get it to print a picture via WiFi, for about a hour every time, dozens of times! I'm so tired of them wasting my time when there is something clearly wrong with it! That was most likely him that already called me to go down the same trouble shooting rabbit hole. I just want them to replace the printer while it's still under warranty! I'm not trying to be difficult. Thanks, Robert 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/28/2025

  ** appreciates the customer's feedback and acknowledges the customer's experience.  An HP Escalations Case Manager is still currently working with the customer towards a resolution,reference active Escalated Case **********.  Case Manager sent an email to customer asking for some details as to what is going on with the printer - not offering troubleshooting - but customer did not provide details.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible.
  Regards, ******* 

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23787512
  
  I am rejecting this response because: The printer under warranty that needs replaced is a HP ENVY 6065e, it is still newer and under full replacement warranty! If they want to send one that has less problems that's up to **, Or simply send me an identical one that WORKS! The world can see right here at the BBB that ** IS STALLING SO MY WARRANTY WILL RUN OUT! PLEASE HELP BBB? Thank You, ****** Couch 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/23/2025

  According to the notes in HP Case **********: the Case Manager made 2 phone calls on 09/04/25 and 09/05/25 to ************** and sent 5 emails to ************************************* between 08/27/25 and 09/08/25 that did not receive a reply or response from customer. Case was subsequently closed.

  Regards, ******

  Customer Answer

  Date: 09/24/2025

   
  Complaint: 23787512
  
  I am rejecting this response because: Please kindly understand my response of NOT ACCEPTING ******* reply to not honor their own one year warranty they put on their printers! I did miss there phone call about a week and a half ago, but I did turn around and call them back though. I explained that it was not working right and it wouldn't do any good to trouble shoot, and to replace it. So they closed it just to worm out of it! Please help me BBB, I'm running out of time here.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/07/2025

  ** has opened another Escalated Case to better address the customer's printer issues, Case #********** . The customer should be contacted within 2-3 business days. 
  Regards, ******.

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23787512
  
  I am rejecting this response because: HP Should have sent me a replacement HP ENVY 6065e printer in the box with a return shipping label and written instructions in there how to pack the faulty printer for return shipping. This is way past ONE HOUR LONG DIAGNOSTICS OVER THE PHONE THAT DO NOT HELP!!!!!!! ****** Couch 

  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/14/2025

  According to the notes in Case **********, customer did not respond to phone calls made on 10/08/25 and 10/10/25 or 4 emails sent between 10/08/25 and 10/10/25. Case was subsequently closed due to non communication. This is customer's second Case closed due to lack of communication (Case **********).  

  Regards,
  *******

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Laptop from ***** on August 21, 2025. I registered it on the ** website. However, it reads the date of purchase and start of the warranty as May 25, 2025, providing me with less of a warranty period. It should read August 21, 2025. It also has a bundled 2 year ADP pack coverage. I contacted the warranty department and the lady said she would send me an email and I could provided at copy of the receipt. I never received an email. I would like for this to be corrected. I am unable to contact them for assistance and they will not respond back. This is a very simple issue and should be able to be corrected easily. My email is: The serial number is: My cell number is My Address is:

  Business Response

  Date: 08/25/2025

  An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days. 
  Regards, ******.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issues Experienced:Printer Functionality The printer frequently went offline despite a strong internet connection. The first device became unusable after an ** representative attempted to reset it, leaving me without the ability to print essential work documents.Customer Service Failures Representatives were unable to troubleshoot effectively, and in some cases their approach was condescending and dismissive. I was promised a supervisor call-back, and while one did occur, the replacement printer was said to take 57 days an unacceptable delay given my reliance on printing for work.Multiple Plans and Confusion Because I travel frequently (45 days per week) and could not wait for replacement delays, I started a second plan ****************************************** However, I then received conflicting instructions and was left with multiple printers without clear guidance on returns.Unfair Charges Despite contacting HP and returning printers, I was charged:$312.12 on August 17, 2025 $276.12 on August 20, 2025 I was later told I did not return devices in a reasonable time and was assessed additional cancellation charges even though these issues arose solely because ** equipment failed and your representatives provided inadequate support.

  Business Response

  Date: 08/25/2025

  An HP All-in-Plan (AIP) Case Manager has been assigned new Escalated Case ******** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards,*******

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid these people double the price for ink in the last 3 years. I cancelled their plan and they stopped my ink from working. The ink that I PAID for. This is a scam and should be stopped from happening in this country. They take money and I GET NOTHING. That is called stealing.

  Business Response

  Date: 08/25/2025

  An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
  Regards, *******

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  13 months ago, my long time (about 20 year old) ** printer stopped working. I had a very difficult time finding support information on line for the printer, probably because it was too old. After a long frustrating search I found a number for live HP support. After some discussion the agent told me that because the printer was old they could send a tech to my home to fix it, but said that the charge for that service would cost more than a new printer and then quoted me a price for a new Smart Tank 7301 printer. I didn't want to purchase that on the spot, so the agent told me he would hold the quote. I found the same printer at a retailer for less so purchased it. Over the 13 months I've had it I've used it maybe 10 to 12 times for very light print jobs of a few pages each. A few weeks ago it stopped working and displayed error symbols that had no meaning. I had to search the internet to try to find out what the symbols meant. It was showing errors with the print heads. I found instructions on how to resolve the errors and that solved it for one print job, but then went back to the errors. I couldn't resolve it and so I bought new print heads, but still had the same problem. After a very long and frustrating search on-line I found a number to get live help directly from **. After a very long wait was connected to an agent who started the conversation by telling me he could try to fix it, but would have to first charge me $ ***** but then said he could also just sell me a new printer. I opted for the $ ***** which ended up being him have me run the same process that was provided in self serve mode. When that didn't work he suggested I could buy new print heads. When I told him I had already done that he then said my only alternative was to buy a new printer from him. First a printer should work for more than 13 months especially given the light use. Seems like ** only provides live support to sell new printers rather than actually fixing them.

  Business Response

  Date: 08/25/2025

  Customer already has an Escalated Case open and customer is working with an Executive Escalation Case Manager.  Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible in regards to active Escalated Case #**********.
  Regards, ******.