Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,394 total complaints in the last 3 years.
887 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to purchase a laptop on 8-25-2025. There was a great advertisement on their website for ($199.00). I attempted to purchase it but was having issues in the online shopping cart. I decided to wait and try again later. When I tried again, same thing. I reached out to customer service and they told me this was a pricing error and that order are being cancelled and they will not honor the price. I feel this is unacceptable. The fair thing to do is honor the price. The supervisor only offered me a $20 coupon and made it sound like she did a favor. However, I would have received the same coupon for signing up for ** Rewards anyway. So she lied to me and made me think this was an apology offer when in fact, she tricked me. So I declined. I would like the computer at the price that was listed on the website.
Business Response
Date: 09/02/2025
On Wednesday, August 27, 2025, our website experienced a technical error resulting in incorrect pricing on the ** OmniBook 5 laptop PC. If you were among customers who ordered that product, however due to the error we cannot fulfill the order as placed.

This is not the experience we want you to have when you shop ******, and we understand that this may cause frustration for you. Please know that we take this situation seriously and are working to prevent similar incidents of this nature in the future.

Again, our apologies for the situation, and we truly appreciate your understanding.

Sincerely,
******
Customer Answer
Date: 09/02/2025

Complaint: 23813327

I am rejecting this response because: the response provided is a canned response from public relations. I feel that a company with the reputation of **, should honor pricing even when it is a mistake.
A apology does not repair mistrust.
I would be satisfied if ** honored the pricing at which I had made customization/specification during my order.
Sincerely,

*** *****
Business Response
Date: 09/12/2025
** values the opportunity to clarify the circumstances regarding the cancellation of this order. Unfortunately, the OmniBook 5 was inadvertently listed at an incorrect price due to a website pricing error. In line with the Terms & Conditions on ******, ** is unable to honor pricing errors and reserves the right to decline or cancel orders when such situations occur. This policy is applied consistently across all transactions.
As soon as the error was identified, the order was cancelled and a notification was sent to the email address provided at checkout. A full refund was immediately processed, and the credit should appear in the customers payment account within 3 to 5 business days, depending on the financial institutions processing times.
While ****** cannot assume responsibility for issues resulting from declines,cancellations, or email delivery failures, we sincerely regret the inconvenience this may have caused. We greatly appreciate our customersunderstanding and thank them for giving us the chance to serve them.
Regards,***********;
Customer Answer
Date: 09/15/2025

Complaint: 23813327

I am rejecting this response because:

While I appreciate your acknowledgment of the pricing error, I cannot accept the resolution as presented.

I fully understand that HPs Terms & Conditions state that pricing errors may be subject to cancellation. However, this does not negate *** responsibility to provide a fair and customer-focused resolution when such errors cause significant inconvenience and disappointment. A simple cancellation and generic apology do not adequately address the impact on customers who placed orders in good faith, relying on the accuracy of HPs website.

As a global leader in technology, ** has both the means and precedent to extend goodwill accommodations in situations like this. A competitive discount on the OmniBook 5, or on a comparable product, would demonstrate *** commitment to customer satisfaction and help ************************ confidence in your brand.

I respectfully request that ** reconsider its position and provide a meaningful resolution beyond a form apology. A reasonable discount or alternative compensation would be an appropriate and fair way to resolve this matter.

I look forward to HPs cooperation in reaching a satisfactory resolution.

Sincerely,

*** *****
Business Response
Date: 09/26/2025
As outlined in HPs Terms & Conditions, pricing errors may result in the cancellation of impacted orders. While we appreciate your perspective, we must respectfully reaffirm that no alternative pricing, discounts, or compensation can be extended in this instance.
We value your interest in HP and your trust in our brand. Your comments regarding customer experience and expectations have been noted and will be shared internally with the appropriate teams.
Regards,
******
Initial Complaint
Date:08/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a laptop computer on the ** web site in good faith. My credit card was charge and I received a conformation number for my purchase The next day I received a cancelation for this computer No reason Here is the letter they sent me; Dear ****** *****,We have cancelled all or part of your order and issued credits to the payment method(s) you used on this order as shown below. Below the total shows any remaining charge after the cancellation. Please allow 3 to 5 business days for the refund to reflect on your payment account(s).Thank you,****** Store **************** ######## I tried calling and finally reach a agent She told me it was a price error That's false advertising!!!!They want to sell me a different laptop to switch me but all I wanted was the item I bought!!I purchased it with my credit card and they accepted my payment They should make good on the item they advertised on their website and send me what i paid for! Please help me complete my purchase
Business Response
Date: 08/29/2025
On Wednesday, August 27, 2025, our website experienced a technical error resulting in incorrect pricing on the ** OmniBook 5 laptop PC. You were among customers who ordered that product, however due to the error we cannot fulfill the order as placed.

This is not the experience we want you to have when you shop ******, and we understand that this may cause frustration for you. Please know that we take this situation seriously and are working to prevent similar incidents of this nature in the future.

Again, our apologies for the situation, and we truly appreciate your understanding.

Sincerely,
******
Customer Answer
Date: 08/29/2025

Complaint: 23811650

I am rejecting this response because:
This was a posted advertisement that was false
I believe you cant draw your customers on to your site then cancel the order and try to sell them a different computer
thats called Bait and switch
I was offered that same computer for $399.00 not $119.00
thats dis honest
Please honor your price and send me the computer I bought and no switching to something else

Sincerely,

****** *****
Business Response
Date: 09/09/2025
** values the opportunity to clarify the circumstances regarding the cancellation of this order. Unfortunately, the OmniBook 5 was inadvertently listed at an incorrect price due to a website pricing error. In line with the Terms & Conditions on ******, we are unable to honor pricing errors and reserve the right to decline or cancel orders when such situations occur. This policy is applied consistently across all transactions.
As soon as the error was identified, the order was cancelled and a notification was sent to the email address provided at checkout. A full refund was immediately processed, and the credit should appear in the customers payment account within 3 to 5 business days, depending on the financial institutions processing times.
While ****** cannot assume responsibility for issues resulting from declines,cancellations, or email delivery failures, we sincerely regret the inconvenience this may have caused. We greatly appreciate our customersunderstanding and thank them for giving us the chance to serve them.
Regards,
******
Customer Answer
Date: 09/15/2025

Complaint: 23811650

I am rejecting this response because:
if they were honest they why did they agent try to switch me to the same model
thats called bait and switch
I cant believe that HP could practice this type of sales
I want the price you sold it to me not $300

Sincerely,

****** *****
Business Response
Date: 09/26/2025
** takes allegations of unethical business practices very seriously, and we want to be clear that what customer has described does not reflect HPs standards or values.
** does not condone or engage in bait and switch practices. Our policies are designed to ensure transparency and fairness in every customer interaction, and we expect our representatives to uphold these principles at all times.
Customer's concerns have been noted and will be reviewed internally. Please be assured that ** remains committed to conducting business with integrity and maintaining the trust of our customers.
Regards,
******
Customer Answer
Date: 09/30/2025

Complaint: 23811650

I am rejecting this response because my conversation was recorded please review your tape and see that the agent told me the other computer was not available but I could by the better one I insisted that they give me what they advertised their response was take the better and there is no other choice I would have let it go but they said if you want a computer you had to pay more Thats bait and switch plain And simple

Sincerely,

****** *****
Initial Complaint
Date:08/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an ** pavilion laptop that no matter what will not connect to my Wi-Fi. My Wi-Fi is fine. My phone is on it. Our iPads are on our TV is on it only the ** disconnected. It will not reconnect. I have already shut it down restarted it have it forget the network redone it and everything I have called multiple times, but the system will tell me I do not have an account so they cannot help me. I have tried over and over and over it didnt ask for the serial number, there is no barcode where I could see the serial number I bought this at Best Buy. They refuse to help. I now have a laptop that I cannot use because they will not help me get on Wi-Fi. The system makes it completely impossible to get actual tech help.
Business Response
Date: 08/29/2025
** apologizes for the inconvenience, but we need more information. Please provide the Serial Number, Best Buy receipt, or any related HP Case numbers so we can further assist with your issue.
Please note: Serial number is a 10 digit, letter-number combination, no dashes or spaces; usually very small and located on the bottom of the laptop near the bar code.
Your serial number is essential for tech support because it:
Identifies Your Product Pinpoints the exact model, version, or configuration.
Validates Warranty & Service Confirms warranty status, repair/replacement eligibility, and purchase/manufacture date.
Tracks Product History Shows past repairs, service requests, or recalls.
Enables Accurate Troubleshooting Links issues to specific batches, firmware, or hardware versions.
Bottom **************start="682" data-end="685"> Without the serial number, HP may not be able to confirm ownership, warranty, or provide proper support.
Regards,
******
Initial Complaint
Date:08/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
there was an offer on the ****** website for a laptop HP OmniBook 5, 16 inch laptop PC it showed a price of ****** price after a 600 dlls instant saving stated in the ******* was marked as a flash sale with a timer; the laptop was purchased and i got a confirmation of payment and email confirmation of the purchase by HP.However there was an email the next day from ** cancelling the order; now the laptop is at a different price without any explanation from **.
Business Response
Date: 08/29/2025
On Wednesday, August 27, 2025, our website experienced a technical error resulting in incorrect pricing on the ** OmniBook 5 laptop PC. You were among customers who ordered that product, however due to the error we cannot fulfill the order as placed.

This is not the experience we want you to have when you shop ******, and we understand that this may cause frustration for you. Please know that we take this situation seriously and are working to prevent similar incidents of this nature in the future.

Again, our apologies for the situation, and we truly appreciate your understanding.

Sincerely,
******
Customer Answer
Date: 09/01/2025

Complaint: 23810927

I am rejecting this response because:
I do not understand how an error on your side becomes a problem on mine. It is troubling how easily as a big company you brush off an "error". It is not my problem that as a company you do not have enough planed safety locks to avoid pricing errors, but there is one issue you keep brushing off; me, the customer did not request anything free, nor used an expired cupon, which on your side will be considered as an error on my part and again the customer will loose that argument. So if the "me" customer did nothing wrong, it is disrespectful that as a big company you do not own your mistake and send me what I payed for, because as a customer vs HP, what is stopping you from changing all prices with the same excuse and refunding all purchases and raising the prices on all items with the same excuse "pricing error".
Please learn from your mistakes, add safety locks before posting prices, because once posted it should be a commitment between a "big" company as ** is and their customers from which the company maintains a profit.
I'm not asking for anything over nor extra from what was posted on the official ** website, so I'm only asking for the "big" company to demonstrate that the customer still has value.
Sincerely,

******* *******
Business Response
Date: 09/10/2025
At **, we strive to provide clear, accurate, and reliable information across our website, including pricing. While safeguards are in place to prevent errors, unfortunately in this instance, a technical issue resulted in an incorrect price being displayed. ** understands the customer's concerns that this error was not caused by the customer, and HP appreciates that the customer did everything correctly during the purchase.
That said, when pricing errors occur, HPs policyconsistent with industry standardsis to notify the affected customer and provide a full refund rather than fulfill the order at the incorrect price. ** understands that this outcome is disappointing and may feel unfair, and all customer comments are taken seriously. Customer's feedback has been shared with **'s internal teams as part of our ongoing work to improve our processes and prevent such issues in the future.
Regards,
*******
Initial Complaint
Date:08/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against ******* for failure to honor its extended warranty (Care Pack) and for premature product failure.I purchased a high-end HP Omen 16 Transcend CTO laptop (i9-14900HX, RTX 4070, 32GB RAM, 2TB SSD, OLED, Windows 11 Pro) with a 3-********* Pack. This laptop was itself issued as a replacement under prior escalation Case #**********, after ** asked me to give them one more chance. That replacement has now failed prematurely after barely one year of use, with CPU fan failure and severe screen ************* current escalation (Case #**********): HP received my system on 8/20/25 with an initial repair ETA of 8/25/25. The *** was then pushed to 10/18/25 nearly two months without a laptop. *** escalation manager stated in writing: The resolution is waiting on the back ordered part. You do not qualify for a replacement at this time.This contradicts HPs own Care Pack Terms of Service, which state: If ** is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund. A 4560 day wait is not a reasonable time. ** is hiding behind a fine-print disclaimer about parts availability, rendering Care Pack coverage meaningless.This conduct amounts to warranty misrepresentation: hardware failure far below normal lifespan, refusal to replace despite Care Pack terms, and reliance on fine print to deny service.Resolution requested: Immediate replacement with equal or better specs (i9, RTX 4070+, 32GB RAM, 2TB SSD, OLED, Win 11 Pro) OR full refund of the laptop purchase price and Care Pack fee.
Business Response
Date: 08/29/2025
The customer is currently working with an Executive Escalations Case Manager towards a resolution, reference active Escalated Case **********.
Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible.
Regards, *******
Customer Answer
Date: 09/04/2025

Complaint: 23808016

I am rejecting this response because:
HPs Executive Escalations Manager has only submitted a refund request of $3,278.11(purchase price + tax). As ** themselves stated:

It must go through HPs standard processing procedures, which include multiple internal checks and approvals before our finance team can issue the payment. The typical processing time is 5 to 12 business days

This means the refund is not yet approved, issued, or mailed. Resolution cannot be considered complete until the payment is actually received.

HP also admitted regarding my ***:

Ive submitted the request to have the drive removed and returned to you. However, I have not yet received a response or tracking information.

This confirms my data retention request is also unresolved.

Finally, if I were to accept HPs response now in good faith and later the refund is not approved or mailed, I may have no option to re-open this case. Therefore, I must reject at this time.

I will consider this matter resolved once:
1. The refund check is issued and received, and
2. The *** is either returned to me or I receive written certification of secure destruction.Sincerely,

***** ****
Business Response
Date: 09/15/2025
HP Case Manager has been requesting updates on both the check and the return of the *** since 09/03/25. These are two different departments in two separate locations and with different ETA's. Customers comments from this ******************** complaint have been documented and Case Manager alerted to contact the customer as soon as possible with any and all status updates..
Regards, *******
Customer Answer
Date: 09/24/2025

Better Business Bureau:

I am confirming that ** has issued and I have received the refund check in the amount of $3,278.11, and the *** from my original unit was also returned to me. With these resolutions complete, I consider this matter fully resolved and request that my complaint be closed.
Thank you.

Sincerely,

***** ****
Initial Complaint
Date:08/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a laptop on ****** for my 10 year old son for Christmas on 12/16/24 from a third party seller. Total with tax was $749. Like most sellers, I had choices in RAM and storage. I chose my option and ordered. The laptop failed to boot since July. I have tried everything including a factory reset to fix it but the laptop would not let me do anything to repair it. I contacted the seller and he said that because of it being outside of the 90 day window, there was nothing he could do, which I do not have issue with. The issue is that I contacted ** support and requested help from them since I was still under the 12 month manufacturer's warranty. Chatted with support and was told that because the laptop was upgraded, the warranty was void. I have a transcript of the chat as proof.I emailed HP to demand that they resolve the issue. I cited the ********-**** Act which requires them to honor their warranty and that the burden was on them to prove that the laptop failure was due to the third party upgrades. I never received a reply. Everyone who orders online are offered options to upgrade the memory and storage capacity so this is a real problem. ** chose not to honor their warranty without even taking a look at the laptop. I am seeking a replacement or full repair but if they cannot resolve my complaint, I would just like a refund.
Business Response
Date: 08/29/2025
An HP Escalations Case Manager has been assigned to new Escalated Case ********** to address the customer's concerns. The customer should be contacted within 2-3 business days.
Regards,*******
Initial Complaint
Date:08/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 27, 2025, I purchased three HP laptops directly from *** official website during a posted Labor Day promotion. I placed my order around 8:00 AM, received confirmation, and the promotion remained live throughout the ****** approximately 10:00 PM that same evening, HP abruptly canceled my order, citing a pricing error. This was not a brief glitch the price was publicly advertised for over 14 hours and accepted by *** own online store. I placed my order in good faith, expecting ** to honor the advertised price.Canceling confirmed orders under these circumstances feels deceptive and unfair to customers who relied on *** own site and acted reasonably.I am requesting that ** either:Fulfill my original order at the advertised Labor Day price, OR Provide comparable compensation for the inconvenience and lost opportunity.I value HP products, but I feel this cancellation practice undermines consumer trust. I respectfully ask for BBBs assistance in resolving this matter.
Business Response
Date: 08/29/2025
On Wednesday, August 27, 2025, our website experienced a technical error resulting in incorrect pricing on the ** OmniBook 5 laptop PC. You were among customers who ordered that product, however due to the error we cannot fulfill the order as placed.

This is not the experience we want you to have when you shop ******, and we understand that this may cause frustration for you. Please know that we take this situation seriously and are working to prevent similar incidents of this nature in the future.

Again, our apologies for the situation, and we truly appreciate your understanding.

Sincerely,
******
Customer Answer
Date: 08/30/2025

Complaint: 23809565

I reject HPs response as unsatisfactory. This was not a brief technical error the advertised pricing was live for over 10 hours, long enough for many consumers, including myself, to place confirmed orders in good faith. Canceling nearly half a day later is unacceptable and undermines trust in *** advertising practices.

Under consumer protection laws, companies are expected to honor advertised prices or provide meaningful remedies when their own systems fail. By refusing to offer any resolution not even a discount, comparable model, or goodwill credit HP is leaving customers to bear the consequences of its mistake.

Sincerely,

****** *********
Business Response
Date: 09/10/2025
** values the opportunity to clarify the circumstances regarding the cancellation of this order. Unfortunately, the OmniBook 5 was inadvertently listed at an incorrect price due to a website pricing error. In line with the Terms & Conditions on ******, we are unable to honor pricing errors and reserve the right to decline or cancel orders when such situations occur. This policy is applied consistently across all transactions.
As soon as the error was identified, the order was cancelled and a notification was sent to the email address provided at checkout. A full refund was immediately processed, and the credit should appear in the customers payment account within 3 to 5 business days, depending on the financial institutions processing times.
While ****** cannot assume responsibility for issues resulting from declines,cancellations, or email delivery failures, we sincerely regret the inconvenience this may have caused. We greatly appreciate our customersunderstanding and thank them for giving us the chance to serve them.
Regards,***********;
Initial Complaint
Date:08/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Transaction Date: 8/27/25 - Amount Paid: $128.59 - Product Purchased: HP OmniBook 5 16 inch Laptop PC - Nature of Dispute: HP canceled my order without any explanation and this item is no longer available for purchase at this price, even though it is still available for sale on their website (***************************************************************************).
Business Response
Date: 08/29/2025
On Wednesday, August 27, 2025, our website experienced a technical error resulting in incorrect pricing on the ** OmniBook 5 laptop PC. You were among customers who ordered that product, however due to the error we cannot fulfill the order as placed.

This is not the experience we want you to have when you shop ******, and we understand that this may cause frustration for you. Please know that we take this situation seriously and are working to prevent similar incidents of this nature in the future.

Again, our apologies for the situation, and we truly appreciate your understanding.

Sincerely,
******
Initial Complaint
Date:08/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a computer on August 28th from the ** website. I was happy that I was able to get a deal. Later that evening on August 28th I got an email that they canceling my order. I gave my credit card information I gave everything and I paid for it. I would like them to honor my purchase and ship me my product for the price that I paid. Because they are such a big company and I'm a little nobody from ********** why can't they take advantage of us me. Again I like them too honor my purchase.
Business Response
Date: 08/29/2025
On Wednesday, August 27, 2025, our website experienced a technical error resulting in incorrect pricing on the ** OmniBook 5 laptop PC. You were among customers who ordered that product, however due to the error we cannot fulfill the order as placed.

This is not the experience we want you to have when you shop ******, and we understand that this may cause frustration for you. Please know that we take this situation seriously and are working to prevent similar incidents of this nature in the future.

Again, our apologies for the situation, and we truly appreciate your understanding.

Sincerely,
******
Initial Complaint
Date:08/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am recently being excessively charged for ink I dont need. I already have a full box. The will not stop charging an auto payment even after the have the serial number of my printer they requested. This business is fraud and a scam for unnecessary excessive charges.
Business Response
Date: 08/29/2025
An HP Instant Ink Case Manager has been assigned new Escalated Case ********** to address the customer's concerns. The Customer should be contacted within 2-3 business days.
Regards, *******

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HP Incorporated is NOT a BBB Accredited Business.