Business Profile

Network Computers

HP Incorporated

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,388 total complaints in the last 3 years.
885 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a business consumer with this company since the pandemic. I have purchased 2 printers and spent over $1200 on the equipment for my small business. I now reside in a hotel and have been here since April. Therefore, I don't have access to my printers so I called back in August and requested for service to be cancelled. I then reviewed my bank account today and noticed I had been charged the amount of $ **** on 8/1, 9/6, 10/02, 11/01, and 12/4 = $32.40. I immediately called HP where I spoke with the representative about being charged. ******* then advised me that my account was canceled in August but then he proceeded to say I called 12/2 for technical assistance. I told him and I'm telling the BBB I did not call these people on 12/2 because I wasn't even in town. So either they just added the note and backdated for 12/2 or someone documented my account incorrectly. I did not call them on 12/2 and I have no idea what the h*** they are talking about I feel they are trying to SCAM me. I requested a refund, but they proceeded to tell me they could only give me the last 2 months of credits and NOT the entire amount they charged me. I have attached all the necessary documents and I want my "ALL" money back.
Business Response
Date: 12/19/2023
HP Instant ink case manager has been assigned the New case 5116694363. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 12/29/2023

Complaint: 21009434

I am rejecting this response because:
I want a refund like I requested on the phone and by email. I received an email saying the case was closed and you could only refund the last two months. I want ALL of the money that is owed to me for services that I did not use. Escalating means nothing to me unless you are refunding me what was debited from my account

Sincerely,

******** *******
Business Response
Date: 01/24/2024
HP Case - 5116694363
Case manager refunded **'s ending 08/25 thru 11/25. The total refund to the payment method is $25.92 including tax.
Regards, HP Inc.
Customer Answer
Date: 01/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive a refund.

Sincerely,

******** Jacksom
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a printer on August 6, 2023, from my local Target. I had the printer set up and working fine but one day it stopped working. I contacted HP support, and they were able to get it working and sent out two new instant ink cartridges' but then I started having problems with HP Instant Ink. I contacted HP support multiple times and each time they want me to try to same trouble shooting options but each time they don't work. The printer is connected to the internet but when I try to finish setup it says there is an error. The instant ink cartridges won't work unless I'm enrolled into instant ink which i was but at some point, while dealing with HP support my printer was disconnected from instant ink. I informed HP support I believe the issue is with the printer and I would like it replaced under warranty, but they keep wanting to trouble shoot it the same way they have been the past couple of times, and it just doesn't work.
Business Response
Date: 12/18/2023
HP case manager has been assigned the New case 5116630849. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Initial Complaint
Date:12/15/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/11/2023 after a search for the best Chromebook happen to find a ** review, and at the side there was a side add further down for the ** Dragonfly Pro Chromebook. There was 2 advertisements listing a sale price of ****** from **,I hit the **.com listing on the add ,was connected with ** and was refused to purchase the Chromebook ,I'd wanted to purchase for my Wife who is an Educator attempted twice to purchase this item going so far as to reach **************** and was told "No' BOTH TIMES.I am asserting that ** committed a willful act of ************* ,in an attempt to enrich themselves Fraudulently, willingly attempting to defraud the General Public [Copies of advertisements and other documentation is available upon request ]
Business Response
Date: 01/02/2024
HP shopping case manager will be assigned the case. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 01/18/2024
I believe I am owed an apology and a Credit for the purchase price of the system in question ,if this was submitted to the ******************* **** of ******** Affairs there would be a $10,000. penalty and possibly Headlines and serious questions from State officials and the media regarding this type of Outrageous Conduct.
Complaint: 21009627

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 01/24/2024
Hello,

Contacted Customer and he explained why he reported to the BBB. He clicked on an ad for $849.99 with delivery dates on it. The ad took CX to **.com where the deal was not available. CX was denied several times to get the ad honored by **. ** shopping rep. apologized and offered CX to purchase the ** Dragonfly Pro Chromebook for $849.99, Customer declined stating that he purchased it for a better deal on Amazon. Customer thanked ** for contacting him and stated his issue is ************ satisfied, issue resolved.

Resolution: Customer purchased for a better deal on Amazon.
Customer Answer
Date: 01/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 9th I ordered a Monitor from HP who was and is still currently advertising "flash sales". Website claims "deck the halls with savings up 84% on select products". I purchased a Monitor on Dec 9th during one of these sales and was send a confirmation email. Three days later I received a cancelation email along with a refund. When I reached out to HP to ask why my order was canceled they claimed "mispricing". I have read through the terms and conditions and seems like have no recourse. This will put a huge damper on Christmas. Any help would be appreciated thank you.
Business Response
Date: 12/13/2023
HP shopping rep. notes -
Contacted Customer. I explained the terms and conditions for Order acceptance and cancellation- Please note that HP.com reserves the right to decline or cancel orders at any time. In such instances,we provide notification via email to the email address you provided when submitting your order. This order was canceled due to the price being posted too low and cannot be honored. Customer had emails of a flash sale- up to 84% off select products. Offered Customer to place a new order with 10% off on top of any sale price, and/ or reward points, CX declined all offers. Customer is going to continue to leave bad/negative reviews on social media because this issue happened with an Omen product that was canceled on him. Save the Sale declined.

Resolution- Made offers to help place another sale,CX declined offers.
Customer Answer
Date: 12/31/2023

Complaint: 20995822

I am rejecting this response because:

Sincerely,

***********************************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an HP Reverb G2 over a year ago and have consistently encountered problems with it. From the controllers not syncing up properly, to randomly turning off. I dealt with it as much as I could, then suddenly the past few weeks anytime I plugged it in it says connect to a 3.0 port. I did, still nothing. So I spent $75 and swapped out those ports for new ones and guess what...the s***** HP Reverb G2 still does not work.I want my money back. This headset is horrible, the technology spotty and the customer service absolutely useless.
Business Response
Date: 12/13/2023
HP **** requires more information regarding the product. Please provide the model number and serial number. Also we will need any previous case numbers.
Regards, HP ****
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 10/12/23 A HP PRINTER #****E WAS PURCHASED THROUGH AMAZON FOR BUSINESS USE AT MY HOME. THE PRINTER WORKED OK FOR THE FIRST COUPLE WEEKS BUT HAS SINCE CONTINUOUSLY LOSING WIRELESS CONNECTIVITY. I HAVE SPOKEN TO HP **** SUPPORT 5 TIMES AND HAVE BEEN GIVEN NOTHING BUT THE RUN AROUND WITH THEIR SUPPORT ****S. I HAD ONE POSITIVE CALL WITH (****) WHO WAS EXTREMELY HELPFUL BUT THE ISSUE STILL EXISTS. TODAY I HAVE SPOKEN TO A SUPERVISOR AND ******* WHO ARE NOW BLAMING THIS ON XFINITY. SPOKE TO ******* WHO CONFIRMED THERE IS NO ISSUE ON THEIR END. I CANNOT GET THE **** SUPPORT FOLKS TO CONNECT ME WITH ANYONE TO PROVIDE CUSTOMER SERVICE AND GET THIS RESOLVED. I AM AT A LOSS ON WHAT TO DO.
Business Response
Date: 12/13/2023
HP case manager has been assigned the New case 5116403493. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 12/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled HP instant ink many times. I end up just re-enrolling just to get the emails to stop. I could never speak to anyone in the **. I always reach *****, *********** or El *********. I don't owe them a dime.1. I had SOOOO many issues with this HP Instant Ink product that I decided to order a "non-Instant ink" ** cartridge. The printer says it cannot print because it is not an ** cartridge (YES, IT IS).2. I canceled this subscription but keep getting emails to update my billing info. (they are paid in full-several times over). It is impossible to get this to stop. Contacting support is pointless and painful.3. I have called/emailed/texted ** MULTIPLE times.... I keep getting offshore people and have to explain these issues over and over and over again. I then get told they cannot help and give me (or transfer me) to another number. The voice response unit doesn't recognize what I say, or reads back the wrong information. This leads to a disconnect call. I have to call again and start this whole process over again.4. I keep getting told that my phone number is associated with another account (NO IT ISN'T).5. I don't trust offshore companies since my identity was stolen. I can't understand them half of the time, and I don't feel safe giving them my personal information. I end up with bad headaches every time I have to deal with **. This time I am over it. I canceled their awful instant ink subscription, and I want to get all accounts cancelled and removed/scrubbed from all of their databases (privacy opt-outs). I just want to use the crummy ** printer that I paid for and the ** cartridges I paid for to work. How is there not a class-action suit about this? I have bought ** computers, printers, peripherals etc. I am 100% over in and never buying their sub-par/horrible customer service products again. I can't waste another minute trying to resolve my issues with ** after I file this complaint. I am just done. Please help.
Business Response
Date: 12/13/2023
HP Instant Ink case manager has been assigned the New case 5116402638. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 12/14/2023

Complaint: 20989907

I am rejecting this response because: It has been close to two days. I don't want to hear from anyone offshore. I had data breached and I don't trust HP with a spoon (especially any company that is offshore). I don't even feel comfortable having their trash printer or laptop in my house.

Sincerely,

*************************
Business Response
Date: 01/04/2024
HP assigned a New case 5117151046, customer was contacted and accepted a E-coupon voucher, Jan 2nd.
Regards, HP Inc.
Customer Answer
Date: 01/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there. I ordered an HP Omen gaming desktop for my brother as a Christmas gift, waited about 2 weeks and then it got delivered. I wasnt home at the time, ***** messed up during shipping and the label had to be reprinted (I have a screenshot of this), and according to *****s tracking number, someone signed for my package whom wasnt me. The name associated with the signature isnt even close to my name. I contacted HP about an hour after I noticed the tracking number was marked delivered and they said they opened a lost/missing investigation for my order, cool! I follow up today and as it turns out they denied everything because note from our Specialist that the order was delivered an hour after creating the lost case online." like what the heck does this even mean? I have the chat log of me chatting with HP within an hour AFT** my package was delivered and signed for by some random person! The representative (very nice BTW) said she re-activated the claim and now I am required to submit a police report, I work everyday in the ** and this is something I dont have time to do on my end and filing a police report cost money, I dont understand why HP wants me to essentially call out of work, ******************* and then spend money on a police report to get anywhere with the investigation. The signature tied to the package isnt even my name, how is that not enough evidence that ***** possibly delivered to the wrong address? I told the representative that since Christmas is now closer than when I originally placed my order that I dont want a replacement as Im worried I wont get it in time or if ***** messes up again. I asked for a refund to be processed but apparently nothing can be done without a police report, I informed the rep that Ill dispute the charge with ***** if my solution isnt met. This is my first time ordering from HP and its been a **** disaster.
Business Response
Date: 12/13/2023
HP Shopping rep. has been assigned the case. The customer will be contacted within 1-2 business days.
Regards, HP Inc.

Initial Complaint

Date:12/12/2023

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Dear HP Customer Service,I am writing to you with a deep sense of frustration and anger. The way your authorized dealer, KSP in ******, has handled the warranty issue of my father's HP laptop is not just disappointing; it's outright disgraceful and legally questionable.This laptop, assured under a 3-year warranty, has catastrophically failed due to severe overheating, resulting in its physical warping - all within a mere year of use. When my elderly father sought assistance under the warranty, KSP's response was shockingly dismissive and discriminatory. This isn't just poor customer service; it's a blatant case of elder abuse and a gross misuse of corporate power.I am not just a concerned customer; I am a social media influencer with a significant audience. I am fully prepared to launch a comprehensive social media campaign to expose this incident. I will detail every facet of KSP's negligent behavior and HP's failure to enforce its warranty policies. This will include sharing evidence of the defective product, the dismissive treatment of my father, and KSP's blatant disregard for consumer rights.The potential damage to HP's reputation from this campaign should not be underestimated. It will not just highlight a warranty breach, but it will bring to light the disturbing issue of how elderly customers are treated by your representatives.Furthermore, I am committed to pursuing legal action not only in ****** but also in *****************, leveraging the full extent of consumer protection laws in both jurisdictions. This issue transcends a mere warranty breach; it touches upon systemic problems including discrimination and elder abuse.

Business Response

Date: 12/13/2023

HP case manager will be assigned the case 5116403680. The customer will be contacted within 1-2 business days.

Regards, HP Inc.

Customer Answer

Date: 12/13/2023

Complaint: 20983725

I am rejecting this response because:
its only saying theyll reach out but nothing else
Sincerely,

***************

Business Response

Date: 12/29/2023

HP case 5116403680 is open

-Case manager Emailed manager details regarding this case. 12/15
-CM called Customer, Stating that the CPL information had been sent to the proper channels Internally. Due to the device being foreign purchased in ****** that matters regarding reimbursement needed to be handled through that countries Branch of HP
-Customer did state that he did get back in contact with HP Israel, and they deemed the device, as a chargeable repair.
-Customer is requesting to be refunded/reimbursed for the repair.

Case manager looking into options.

Regards, HP Inc.

Customer Answer

Date: 01/24/2024

Complaint: 20983725

I am rejecting this response because:
I still didnt receive the refund , it is HP responsibility to handle all quality issues .
Sincerely,

***************

Business Response

Date: 01/25/2024

HP case manager has been assigned the case 5116403680- The supervisor will contact the customer.

Regards, HP Inc.

Customer Answer

Date: 01/25/2024

Complaint: 20983725

I am rejecting this response because:
Not sure why they havent yet , in any case i think its clear Im owed a refund so not sure what they want to discuss
Sincerely,

***************

Business Response

Date: 08/19/2024

Ref: *********************, **********. Zohar, the customer, purchased the unit in ****** from an authorized reseller. When he contacted HP support in the **, they informed him that the device should be serviced in its country of origin. As a result, the agent connected him with HP Israel support, where they assisted him and offered a 20% discount on the repair. The customer accepted the offer, and the repair was completed and marked as resolved.

Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened **** ************, ********** about 2 weeks ago for a defective HP E24u monitor. Everything was going well, but then a few days later someone from the email address **************************** who didn't even share his name, contacted me asking for a proof of purchase. I looked for it and finally found it and send a copy of my ******* receipt. However for some reason this unnamed/unknown person refused my proof of purchase because he said he couldn't find the order at *******.I am in ******, I don't know what system he is using, and with all due respect it is not my problem. All I know is I provided what he asked for, yet I am being DENIED my RIGHT to use my warranty. I spent 700$ on this product and I'm supposed to let him take away my rights? What did I do wrong? HP is not allowed to do this. I would like my monitor replaced ASAP. Otherwise I will be looking into legal action, such as with legal warranty laws in ******, ******, and I will also share this on social media.I hope you can help me.
Business Response
Date: 12/10/2023
HP case manager has been assigned the New case **********. The customer will be contacted within 1-2 business days.
Regards, HP Inc.

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HP Incorporated is NOT a BBB Accredited Business.