Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been locked out of an old cash app account under the tag $loveandsunrays for months. i created a new account under the tag $loveandsunrayz because i no longer had access to the phone number that was associated with the old account meaning i could not log in. the balance on the $loveandsunrayz cash tag was $103.85. I decided that I would reach out to cash app support to try and get my old $loveandsunrays cash tag back. In the process of doing so, knowing that the old account was still active, I sent the balance from $loveandsunrayz to $loveandsunrays. I received a message that stated the money had to be accepted by the $loveandsunrays account before the funds could be deposited. I specifically asked the agent if i would be able to accept it. They advised me not to send it, but to cash out to my bank account. I told him that it was too late. I had already sent $103.85 from $loveandsunrayz to $loveandsunrays. Then I asked him again if I would be able to accept it once he closed $loveandsunrayz and gave me access to $loveandsunrays. Obviously he was annoyed. He ignored the question and told me to type "yes" to complete the switch of the account name. Instead of educating me about the fact that it would not be possible to accept the funds, because obviously i did not understand that, he closed $loveandsunrayz and switched my account to $loveandsunrays. When i attempted to accept the funds.... the transacrion failed. Then it was cancelled. The problem is, the account I sent the funds from ($loveandsunrayz) is now closed. SO WHERE COULD THE ***** POSSIBLY BE REFUNDED TO? When I asked this they refused to give me any information. The money is just GONE with no explanation as to how I will get it back. Attached to this complaint are photos proving that mo ey was deposited to cash app yesterday totalling more than my final balance. Also attached is the chat transcript and screenshots of the failed and cancelled transactions.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18541963
  
  I am rejecting this response because:

  Anyone who reads this, I had to ****** this company over and over to get them to give me my money back. In the end, I closed my account and now I use Chime. I highly recommend Chime, you finda are protected meaning scammers can't take your money and get away with it. Also you can send cash to anyone regardless of whom they bank with. Do not use cash app. It is a horrible company with horrible customer service.on top of that your money is not in safe hands. It's not worth it.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, I paid a person for an item to be shipped. Within hours, I realized it was a scam and asked Cashapp to take the money back out from the persons Cashapp account and return it to me. They refused to do so and aided in the theft of my money. No other money service offers zero help or protection to their users. I want my $80 back for the negligence of their staff.

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18541808
  
  I am rejecting this response because nothing has been resolved to this point. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/15/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18541808
  
  I am rejecting this response because they have been completely unhelpful and, if anything, have been an accessory to my money being stolen. The representative who contacted me only would do so via email and also refused to allow me to speak to a supervisor. As someone who has worked for the largest and most successful companies in the world, its no wonder this company is on the verge of bankruptcy. I will be deleting my account. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/22/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/19/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at cash.app/contact.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18541808
  
  I am rejecting this response because:they continue to deflect their role in assisting a scammer with stealing my money. On top of that, they allow that person to still have an account and she is still spamming people! This is a horrendous company. I have asked multiple times to speak to a supervisor and they refuse to allow it. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the problem is. That cash app let an unauthorized transaction happen and then when I contacted them in the complain about it and made a dispute about it they told me there's nothing they can do about it and they will not be repaying me my money back and then after that they send me an email saying that they close my account that's exactly what happened. I just wanted my money back but this is a place where scammers take everyone's money and this needs to be shut down because they are taking from the people who really need it. I have cataracts and glaucoma and I'm half blind and going completely blind. All I want is my money but this has gone to fair I need my money.

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unlawfully being accused of illegal gambling. I have reached out to cash app and they will not unlock my account due to illegal gambling activity which I am being wrongfully accused of. I am requesting BBB help to unlock my account. If you need anymore information please let me know. My cashapp name is $davoo13 *********************

  

  Business Response

  Date: 12/16/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receive,SOCIAL SECURITY DISABILITY,****** Bank,refuses,to sit me well,with income of mines of health issues,contact them numerous times and really getting truth of information

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my phone was stolen while i was out of town. the person who stole my $300 nov 19th took advantage of me and left my phone outside n i found it a day later nov 20th when i disputed the charge with cash app it was denied because they said i authorized the transaction and i did not! i asked to speak with a supervisor or appeal the decision and nothing was ever done. *** called emailed and i will write a letter to there corporate office. everyone kept telling me the same thing as if was copy and pasted. the fact no one can help me get MY money that was STOLEN from me back is absurd. the whole process was very stressful and none helpful. every advocate *** spoken to has been completely CLUELESS and rude i waa hung up on multiple times. something needs to be done!

  

  Business Response

  Date: 12/16/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  thank you sooo much !
  Sincerely,
  
  Nautica *****

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app makes it too easy to switch to a business account but impossible to switch back to personal. A while back I accidentally hit the button to convert to a business account. I dont recall being asked to confirm or seeing any other screen. Just a touch of one button and my account was changed to a business account. I tried but wasnt able to figure out how to change it back, it turns out we dont have that option you have to contact them which is not always possible. Thinking it wouldnt affect me, I left it as is only to find out Ive been getting charged a fee every time I receive money. None of the payments sent to me were for business purposes, all were personal but they refused to refund me all the fees when requested. Now Im being told I might get a **** for payments received. This account has never been used to accept payments for any goods or services provided and I shouldnt be made to pay taxes on personal money on top of all the fees they have charged me over the past year. I would like to have all those fees they deducted from my personal money to be refunded to me.

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported my card stolen. Scammers got into my card and compromised it. They continue to give me the runaround on getting the physical or virtual card. I have been going through this since September.

  

  Business Response

  Date: 12/15/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transactions about the unauthorized charges I have uploaded them on your system so you can view them because those charges was December 3rd through the 6th and I have contacted the cash app and told them that this is fraudulent charges on my account and authorized charges also and then the next day they emailed me and told me that they denied my claim and I want to no one explanation why they denied my claim because these charges was unauthorized and I did not consent to these charges I don't know where these charges come from or the person who did it and I also told the cash app I contacted PayPal and they did investigation and seeing that the charger was unauthorized for three other transactions and I screenshot them the email that PayPal sent me showing the proof that some of these charges that was said from PayPal was unauthorized and they yet have did anything about those charges also I just want to be treated Fair and get my money back to me because I am a disabled person on a fixed income and I don't have no money to give nobody and just to take money from me without my consent

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I have notified them by email just about every day and they told me they was going to send me proof why they denied my claim and they have not sent it yet it's like they're ignoring me I have six fraudulent charges on my account and they're not trying to help me get my money back because I don't know how these charges got taken out of my account and I did not consent to none of those I even told them that the people from PayPal said that I had fraudulent that I had charges and activities on my account and they didn't do anything about it either I even upload them proof what they had said and I just re-uploaded to you guys the shots of the other charges that was taking on my account and a reply that it has sent me from cash app that they sent today and again thank you and sincerely *****************
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm waiting on a direct deposit and every time I get a direct deposit it always comes late I still haven't received my direct deposit today the payroll for my job was done on Monday I should have had my money today I'm very upset and I'm very angry and I would like my money my money is supposed to be coming from *** delivery Amazon

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App