Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter has a cashapp account for children under 18 which is a family account under my name. Somehow someone hacked in to her account on 12/6/22 and took out 4 different charges as follows: $15, $42, 107, $80. We reached out to cashapp yesterday 12/7/22 to inform them of these fraudulent charges. They claimed to do an "investigation" and is saying my child authorized the charges which is a flat out lie. Someone hacked into her account and fraudulent took the money out of her account. They are claiming there is nothing they can do which I believe is a flat out lie. I just want my child to be refunded her hard earned money.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18545308
  
  I am rejecting this response because: There was no investigation done. My daughter DID NOT AUTHORIZE the charges
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18545308
  
  I am rejecting this response because: ************ did not do a thorough investigation.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/19/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18545308
  
  I am rejecting this response because:  False reporting of investigation 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/22/2022

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 12/14/2022. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

  

  Business Response

  Date: 12/22/2022

  No further information to provide/action to take. The complainant has been provided the accurate and complete resolution regarding transactions totaling $244.00.
  
  The complainant was advised that based on the information they provided, our investigation led us to determine that these transactions were authorized by their teen or someone their teen authorized to use their credentials, and no error occurred.
  
  The complainant has received the full and correct resolution regarding their complaint.
  
  For security purposes, we cannot disclose account specific information. However, communication regarding the resolution was communicated to the complainant via email on 12/14/2022.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a deposit of roughly ******** from my job. Spent roughly 600, give or take. The rest was stolen incrementally over 1 to 2 days. I reported each transaction. While the transactions were shown as complete on my end the representative stated that they didn't see most of the transactions on their end. I've looked over my statement of transactions for the month in question and I see all of the transactions I was trying to dispute. I am only trying to dispute the transactions that were allowed to go through. I need, desperately need them to be reversed. To prevent further use of my cash app I attempted to report my card stolen, Cash app requires I buy a new card(using their in app reporting). How am I to purchase hase a new card with no money in an account that is not safe? I was able to lock my card. Attempted dispute process using automated app system. It took me in circles, shuffling me from "pick a transaction to dispute" to let's have you chat with support. I need my money back. My question about this is also if this is part of the huge data breach that I had no idea happened with ********** the parent company of Cash App. How do I resolve this situation?

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18544742
  
  I am rejecting this response because:
  I received not 1 but 2 emails from cash app in the last 2 days. First email was received yesterday, in response to this BBB complaint but only spoke about the brokerage services offer3d by cash app. Which is truly bizarre as my complaint has nothing at all to do with stocks.
  Sincerely,
  

  The second email I receieved today, saying "We closed your case because a response was provided or it's been more than 3 days since we've heard from you."

  I don't even understand this last email. As the only response needed on my account was for my money to be returned to me. Also, none of the companies dispute process requires a response from me. 

  Both emails contained the same information as is already available, on how to file individual disputes. I already know how to file a dispute.

  
  ***************************

  

  Business Response

  Date: 12/21/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18544742
  
  I am rejecting this response because:

  Again the email response on 12-14-22 was about brokerage services. It did answer my question about possible leakage of account information. Not so much to do with the difficulty of filing a dispute or multiple disputes for transactions on my account. Non the less I believe my issue is now resolved or is resolving. I do thank cash app support for reaching out to me and for responding.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/22/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18544742
  
  I am rejecting this response because:

  My disputes were denied for some reason. The company talks about follow up emails but all the emails say is to hold tight it may take a while. If you need anything reach out to us. The other emails I receieve are that I need to reopen my case. The email states it's because a response has been provided or it's been more than 3 days since cash app has heard from me. I have yet to receive an actual response on my disputes. The only way I found out they had been denied is because I just played 20 questions with cash app support. I need my money back. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/11/2023

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 01/11/2023. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  

  

  Business Response

  Date: 01/11/2023

  No further information to provide/action to take. The complainant has been provided the accurate and complete resolution regarding the several unauthorized transactions charged to their account by Libon.
  
  The complainant was advised that $1,322.57 credit was applied to their Cash App balance on 1/10/2023 for the remainder of the unauthorized transactions that had not already been refunded.
  
  The complainant has received the full and correct resolution regarding their complaint.
  
  For security purposes, we cannot disclose account specific information. However, communication regarding the resolution was communicated to the complainant via email on 1/10/2023.

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-01-22 at 10:07 am -10:20 am I was refunded in increments of $4-$6 in a total of 28 transactions for a total amount of $145. Cash app only gave me $98. I've been trying very hard to retrieve my funds for them providing very specific detailed including screenshots. They continue to discuss every transaction on every date except the one Ive mentioned countless times. It's been a week. I'd like them to pay me what I am owed, $45.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18542631
  
  I am rejecting this response because: cash app has has a few different people who looked into this and found they were in agreeance with me and that I am owed money. However, after being placed on a hold, they came back on the line to tell me once again that I was still wrong and I was then hung up on. They say what they will do. But it's never going to be giving a person back money they owe. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/19/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18542631
  
  I am rejecting this response because:I was not given $45 of my redeems. I have proof of so and 2 of their employees agreed. Can they prove that I was giving the $145? Because i can prove they didn't. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/22/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18542631
  
  I am rejecting this response because: they owe me $45 and I can prove it. Just add up the refunds from the said time and date and then look at the amount I received. However, cash app has not proven or said anything in regards to anything I've submitted which are all factual items. They have only said they do not owe me. I have not been told how they don't or been shown anything solid saying their right. I know their wrong and they do to.

   

  
  Sincerely,
  
  *****************************

  
  

  

  Business Response

  Date: 12/28/2022

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 12/14/2022. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  

  

  Business Response

  Date: 01/05/2023

  No further information to provide/action to take. The complainant has not provided the requested account information to move forward.
  
  The complainant was advised that based on the information they provided in their complaint, we are unable to identify the correct account.
  
  For security purposes, we cannot disclose account specific information without first verifying the account holder. Communication requesting verifying information was sent via email on 12/14/2022.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7 I stared getting notifications from my cash app account showing I used my card at a smart and finally in a different town then where live at to buy $800 with of stuff, I immediately froze and canceled the card and with in 5 minutes another transaction had tried to come through but didnt because I had already blocked the card, so tried call the cash app customer service but there is no number you can only chat with them so when I filed a complaint they stay the would get back to me with in an hour but they never didnt . They had also told to contact him store smart and final were the fraud occurred which I did , but they said they couldnt do anything. And the cash app customer care has yet to get back to me even the I have already trying reaching out to the more then 5 times. And need that money because I was going to a family members wedding, flying out the next day. Pulses helped!

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cashapp security was apparently compromised in that I would get notifications of transactions that I never made, but only for the most part when I had a balance of any feasible amount, so I assumed that this hacker was able to monitor my balance. For the most part I was able to avoid these transactions from being completed, except for 2, a $497 charge to Apple pay (I don't have and have never had any kind of apple account, yet after "careful review" cashapp found no error in said transaction even though within a 24 hour period there we're 18 attempts to charge my cash card to apple pay, some attempted transactions were occuring 1 minute apart, and for large amounts, $1200 a couple times then down to $800 multiple times then down to $500 multiple times, finally getting the $497 to actually complete, probably a lucky shot for them, catching me in the 30 second window I had my cash card unlocked to make a purchase, then a few attempts for $120. So they've denied my dispute twice on that transaction. So I adhere to all of cash apps suggestions to prevent fraud, I order a new cash card, the card has not even gotten into the mail yet, nor is it activated, yet a transaction is made on it to Walmart.com for $313, this card is now in my possession but still not activated. Cash app support said it was made on my virtual card, which would make sense, IF I HAD IT ACTIVATED. So now I can't get a straight answer from anyone at cash app as to how this could've happened and morning is being done, I'm just out of nearly $1000 because they don't want to do their job.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18542320
  
  I am rejecting this response because: I'm not sure how to be more clear and direct when I say that I have 0 affiliation with apple pay and apple as a whole, nor have I ever paid anyone via Apple pay, the whole reason for my never making transactions via Apple pay is because Apple pay wether it be receiving or sending funds is not available to Android users. I'm no investigator but seeing as how we are communicating right now in real time and flesh via GMail which is a product belonging to the well known cooperation we all know as ******* and wouldn't you know it's a feature not supported on an apple system. I feel like if 1 person would just do their job correctly then I wouldn't be getting robbed of over $1000. Thanks and happy holidays
  
  Sincerely, ***********************
  
  ***********************

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18542320
  
  I am rejecting this response because: based on real life events, that happened in my presence and directly and adversely affected my quality of living and inflicting a major crimp in my financial well being that I regretfully entrusted CashApp to handle on my behalf, I've had to move myself and my 3 year old daughter who's name is ****** and she loves to sit in the sun and smell flowers, out of our home which for 18 hours prior to had no electricity, that means my electric heater could not curb the 33 chill inside our home, out of said home via my truck that is no longer insured 15 miles into a 2 bedroom home with a whole family already living in it. Thank God for good people like them but this entire misfortune is 900% accountable to CashApp and the lack of empathy towards real hard working people and unfortunate circumstances that they aren't willing to pursue and correct. In regards to Apple Pay charging me $497 and Walmart.com charging me $313 I am bewildered as to how there could be no error seen, unless it's due to the growing decline in CashApps customer base and overall market growth and predictions of where they're headed, this could be a corner of budgeting that they have chosen to cinch down on and more or less allow people to be robbed of their hard earned essential money because they in fact know it is fraudulent and they simply don't want to come out of their own pocket to correct the matter for 2 reasons, 1, the dark web is apparently greater and smarter than their "top notch I.T. department" I'm assuming they hire interns from the geek squad because they literally have 0 security for their customers, and 2, if the right thing were actually done, that would mean cash app ceo wouldn't profit 3 million he'd only be able to take home 1.5.....i don't know what his or her income is but that must be a devastating loss, they'll probably have to sell one of their lambos just to make ends meet and to keep the butlers paid. I realize it's not a feasible option but it's past saving the finances at this point I'm already screwed so now I'm contacting my attorney on this because it's a matter of principle, I lost everything because of their lack of concern and because of their laziness and I'm not going to stand for it. See you in court cash app.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/19/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18542320
  
  I am rejecting this response because: to the responding cash app representative, you are a liar. You have not done your job because if you had you would not in your right mind say that the information you submitted was correct, but I along with any other cashapp account holder are morning more than a profitable goat to a company that gains from the misfortune and theft from said account holders. I'll keep my money in a mayonnaise jar buried in a field before I put a red cent into cashapp again. I will also support any effort from any organization that aims to compete with or to end all business affiliated with cashapp. I'm amazed that you don't get followed home by one of the several thousand people that you steal money from. To the chief executive officer of CashApp you are a grubby piece of c*** and you deserve the clamydia that your wife brings home to you. I hope you crash head first into a bus full of handicapped children in rush hour traffic and it makes you late to your group meeting at the half way house for absolute tools like you. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been locked out of an old cash app account under the tag $loveandsunrays for months. i created a new account under the tag $loveandsunrayz because i no longer had access to the phone number that was associated with the old account meaning i could not log in. the balance on the $loveandsunrayz cash tag was $103.85. I decided that I would reach out to cash app support to try and get my old $loveandsunrays cash tag back. In the process of doing so, knowing that the old account was still active, I sent the balance from $loveandsunrayz to $loveandsunrays. I received a message that stated the money had to be accepted by the $loveandsunrays account before the funds could be deposited. I specifically asked the agent if i would be able to accept it. They advised me not to send it, but to cash out to my bank account. I told him that it was too late. I had already sent $103.85 from $loveandsunrayz to $loveandsunrays. Then I asked him again if I would be able to accept it once he closed $loveandsunrayz and gave me access to $loveandsunrays. Obviously he was annoyed. He ignored the question and told me to type "yes" to complete the switch of the account name. Instead of educating me about the fact that it would not be possible to accept the funds, because obviously i did not understand that, he closed $loveandsunrayz and switched my account to $loveandsunrays. When i attempted to accept the funds.... the transacrion failed. Then it was cancelled. The problem is, the account I sent the funds from ($loveandsunrayz) is now closed. SO WHERE COULD THE ***** POSSIBLY BE REFUNDED TO? When I asked this they refused to give me any information. The money is just GONE with no explanation as to how I will get it back. Attached to this complaint are photos proving that mo ey was deposited to cash app yesterday totalling more than my final balance. Also attached is the chat transcript and screenshots of the failed and cancelled transactions.

  

  Business Response

  Date: 12/14/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18541963
  
  I am rejecting this response because:

  Anyone who reads this, I had to ****** this company over and over to get them to give me my money back. In the end, I closed my account and now I use Chime. I highly recommend Chime, you finda are protected meaning scammers can't take your money and get away with it. Also you can send cash to anyone regardless of whom they bank with. Do not use cash app. It is a horrible company with horrible customer service.on top of that your money is not in safe hands. It's not worth it.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/14/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, I paid a person for an item to be shipped. Within hours, I realized it was a scam and asked Cashapp to take the money back out from the persons Cashapp account and return it to me. They refused to do so and aided in the theft of my money. No other money service offers zero help or protection to their users. I want my $80 back for the negligence of their staff.

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18541808
  
  I am rejecting this response because nothing has been resolved to this point. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/16/2022

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/15/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18541808
  
  I am rejecting this response because they have been completely unhelpful and, if anything, have been an accessory to my money being stolen. The representative who contacted me only would do so via email and also refused to allow me to speak to a supervisor. As someone who has worked for the largest and most successful companies in the world, its no wonder this company is on the verge of bankruptcy. I will be deleting my account. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/22/2022

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 12/19/2022. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at cash.app/contact.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18541808
  
  I am rejecting this response because:they continue to deflect their role in assisting a scammer with stealing my money. On top of that, they allow that person to still have an account and she is still spamming people! This is a horrendous company. I have asked multiple times to speak to a supervisor and they refuse to allow it. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the problem is. That cash app let an unauthorized transaction happen and then when I contacted them in the complain about it and made a dispute about it they told me there's nothing they can do about it and they will not be repaying me my money back and then after that they send me an email saying that they close my account that's exactly what happened. I just wanted my money back but this is a place where scammers take everyone's money and this needs to be shut down because they are taking from the people who really need it. I have cataracts and glaucoma and I'm half blind and going completely blind. All I want is my money but this has gone to fair I need my money.

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unlawfully being accused of illegal gambling. I have reached out to cash app and they will not unlock my account due to illegal gambling activity which I am being wrongfully accused of. I am requesting BBB help to unlock my account. If you need anymore information please let me know. My cashapp name is $davoo13 *********************

  

  Business Response

  Date: 12/16/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receive,SOCIAL SECURITY DISABILITY,****** Bank,refuses,to sit me well,with income of mines of health issues,contact them numerous times and really getting truth of information

  

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App