Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against Cash App for not have money sender/ buyer protection for money transfer since this app is used to make purchases. They allowed for scam artist to open an account with cartoon character names without back ground check or Confirmation. On Dec 27, 2022 as I was trying to buy an iPad on Offer up app. This person asked me to to go to a disclosed address and asked me to send money first which I did so he can have a family member bring out iPad. I sent money $200 via Cash App to a Chip Skylark. Once I did, he blocked me from purchase. No one came Out after waiting 30m. I knocked on door and little old **** stepped out saying this individual has had about 6-7 people arrive about IPad to her address and she has no clue about it. I filed a dispute with Cash App and they are refusing to assist with a refund stating its my fault for sending money. My bank did do a temporary credit but was reversed also yesterday 02/21/23. So now Im out on $200 and an Ipad. Cash app needs to create a deep background check when opening an account. To many scam artist use this app since they know Cash app does not have money sender protection like PayPal or Venmo or Zelle.

  

  Business Response

  Date: 03/02/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a purchase via cash app which the purchase was not delivered so I requested a refund from the merchant and tried to reach out to no avail so I contacted cash app support who basically told me they condone scams ( I didn't know at the time that's what it was ) and wouldn't/didn't even try to help or refund my money !

  

  Business Response

  Date: 03/02/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19448130
  
  I am rejecting this response because:

   

  Thats an automated message and they don't respond back hence one of many reasons I reached out to bbb
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/07/2023

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 03/02/2023. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19448130
  
  I am rejecting this response because: that is false, I have the emails as to where this was not satisfied nor was it settled !
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/13/2023

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 03/08/2023. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19448130
  
  I am rejecting this response because: false, lies and it's not settled I didn't get my money back yet 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hey entice consumers customize their card but when you do they change all of your account information without permission or consent before the card is even shipped. Then when its lost in the mail requires you to report your cards lost or stolen. No way to report just the one lost in the mail. So you dont have a actual card to use until the new one arrives. All of which you literally pay to have all of your finances put on hold for nothing. **************** and its managers refuse to fix anything even admitted that they have committed the crime of fraud. As well as false advertising and dont even care about your financial distress or problems this causes. Also refuse to help with Apple Pay as well as they say they cant see the issue. They will not refer me any higher or to the institution that will actually resolve the issue.

  

  Business Response

  Date: 03/03/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Cash App account was hacked on 11/27/2022, I got a call from my bank that there was a $1000 charge, they left me a message as I didn't have my phone on me at that exact moment, so when I got the message, I checked my Cash App and this person deposited $1000 to my account because I had a linked debit card and bought $1000 worth of Bitcoin with it. You can buy Bitcoin on Cash App, called my bank right away to cancel my card and then tried to file a dispute with Cash App, they said they wouldn't be able to help me because the hacker left $1.17 left of Bitcoin and I cashed it out so I have to dispute with my bank. So I filed a dispute with my bank and they determined it was fraudulent because it was so they gave me my money back on 12/15/2022. On 2/17/2023 Cash App sent me a text and an email saying that my account has a negative balance, I was so confused so I checked my account to see what was going on thinking I got hacked again and it said -$1000 I got freaked out and checked the transaction history, well Cash App tried to charge my old linked card $1000 but it "failed" because it has been canceled, I tried to contact them right away and they said because I disputed with my bank, they reversed the charge. They are ****** that my bank took $1000 from them to pay me back, and now they want the $1000 back.

  

  Business Response

  Date: 03/03/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 19447230
  
  I am rejecting this response because: The manager of Cash App said they denied my claim, which they did. But they dont understand that its not about the old claim anymore, it is about them reversing the charge and making my account negative $1000. 
  
  Sincerely,
  
  May Lu

  

  Business Response

  Date: 03/10/2023

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 03/04/2023. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at cash.app/contact.
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19447230
  
  I am rejecting this response because: they didnt help me fix the problem, emails saying that there is no more information they can provide for me but if I have other questions to let them know, it is literally just a run around with Cash App, Im sick of it
  
  Sincerely,
  
  May Lu

  

  Business Response

  Date: 03/20/2023

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 03/20/2023. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please reach out to support at cash.app/contact.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19447230
  
  I am rejecting this response because: still saying the same thing I heard a million times and still wont help the situation, doesnt understand that I dont owe them any money
  
  Sincerely,
  
  May Lu

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase via cash app for a storage building and after making payment found out within 24 hr it was a lady using her friends cash app account and it was a scam. I filed police report, contacted my bank and cash app within 24 hrs. Tried to cancel payment and was told I had to wait until payment posted before I could dispute it. The lady was arrested and felony filed. Cash app tells me to contact my bank and my bank tells me to contact cash app that refund request is still pending. Cash app information states the refunds for scam is returned within 10 days. It has been over 3 weeks.

  Customer Answer

  Date: 02/22/2023

  Your complaint case number is 19447005.

  I contacted Cash app and let them know I filed a complaint and within 2 hours they issued a refund to my bank (Funds Pending). Hopefully this is resolved. Thank you,

   

  Sent from my iPhone

  *********************** RN, CCM, ****

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My money has been pending on my account and when I text cash app support for answers Im getting generic responses and not answers to my questions.

  

  Business Response

  Date: 03/02/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/21/2023 I was going into my cash app account and it will not let me in. And as of 02/21/2023 my Cash app account has been changed to someone else name and I can't change it back to my existing account. I would like to report this business for letting this take effect.

  

  Business Response

  Date: 03/02/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/16/22: Sent $750.00 via Cash App to nephew. He never received it. 05/16/22 - 05/26/22: Spent several days seeking help from Cash App Customer support. They said their system showed the transaction was "Complete", offered no further assistance, and closed the transaction. 05/27/22: Sent letter to requesting a $750 refund to Square, Inc. per the Cash App website instructions. 10/07/22: After not hearing back from them, my attorney sent Cash App/Square, *** a letter requesting a $750 refund. (Attorney - *****************************************************, *****************, ******************************************************************, 213-622-5124)11/17/22: Cash App's response was they fulfilled my request and to request reimbursement from the recipient - my nephew. (Note - My attorney is not pursuing this matter, there is not court action pending). Comment: Cash App can show they received $750 but they can't show proof that the $750 was 'disbursed' or 'withdrawn' from their system so it's sitting in THEIR system. On the recipient's (my nephew) end, there was never any CASH APP links or prompts to enable him to even access, much less withdraw the funds.I am requesting a refund of my $750 that was never received by the intended recipient.

  

  Business Response

  Date: 03/02/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/2022 I made a purchase for some items that turned out faulty. I was refunded 02/03/23 and provided a receipt. Which cash app denied. I have been given zero explanation as to why im being denied. And the refund will be kept by cash app. Amazing how this is legal.

  

  Business Response

  Date: 03/02/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with cashapp against a scam company..The dispute was denied because a refund was issued per cashapp by the merchant so there's no reason to keep the dispute open..Cashapp now refuses to send me the refunded 150.98$ they said was refunded and have told me that i mist REDISPUTE it and they don't see where i was given a refund.. CASHAPP takes from people daily, has ZERO customer service and treats people like trash

  

  Business Response

  Date: 03/02/2023

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19445782
  
  I am rejecting this response because:The issue i have is with SUPPORT telling me there was NO REFUND issued when i had a SCREENSHOT of it saying a refund would be issued and when i spoke to support via email and phone they said there was NO REFUND and the refund came the very next day ..My issue is with being told by cashapp there was no refund and there's nothing they can do for me WHEN THE MERCHANT refunded it and i TOLD cashapp and sent a screenshot of the Dispute showing it was refunded and THAT is why it was closed not because anyone at cashapp did their jobs because had they they would have told me YES the dispute was closed because a refund was issued but that was to hard apparently 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/07/2023

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 03/02/2023. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App