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Business Profile

Computer Software Developers

Prezi, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 17th, 2024 ************************** made an unauthorized $1.00 charge to my major credit card from an online retailer. Then promptly withdrew the $1.00 charge as if they were checking the validity of the card. I had never heard of them, so I looked them up. They are a presentation software company out of *******. I called the fraud line for my card and told them about the unauthorized charge. They have cancelled that card and are sending me a new one. These people are obviously scammers and are running an illegitimate business. I never ordered anything from Prezi in my life. I have no idea how they got my credit card information unless it was hacked by them or purchased from hackers. I want no further contact.

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial. I tried to cancel on the day before the trial ended and it was impossible to cancel. I tried sending emails and the emails were returned. I have been charged for 2 months for a product I have never used and I want my money back.

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently found that an online company called Prezi.com has charged my credit card for two consecutive years in the amount of $180.00. I have never heard of this company so I decided to do a web search. What I found is a company that claims to provide business marketing and presentation services. I am an independent hairdresser and do not require presentations since I am the only employee. When I tried to find a way to contact the company I found that I would have to log into my account to initiate either a phone call or their chat support. Since I had never signed up for service from this coI do not have login information. I then tried the option to retrieve my password and have not received any emails from this company which further shows that I did not actually sign up for their services. My credit card company has not be any help since the charg was more than 60 days ago and they claim that they cannot do anything at this point. They have issued me a new credit card number and that will hopefully prevent future charges from this company but ultimately I am out $360.00 for the two charges that this company made to my credit card.

    Business Response

    Date: 08/20/2024

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 22148201.  

    We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  We understand from your complaint that you state that you have two consecutive years of $180 charges.  We have queried our system and have no record of your name, email, or mailing address nor any record of you contacting us directly about this matter (which our credit card charge has a URL for contact).  We show no account or charges.  If you have further evidence to allow us to investigate further that would be helpful.  As it stands, we have no evidence of making any charges to you nor any past contact with you. 
    Absent evidence that matches a record in our system, we have no basis to proceed with any action.

    Customer Answer

    Date: 08/21/2024

     
    Complaint: 22148201

    I am rejecting this response because:
    I have both of my billing statements for my Bank of America Mastercard that was charged by Prezi in 2023 for $180 and again in 2024 for $180. The fact that you stated in your response that you have searched your system and have no record of my name or email address shows that these charges were made by Prezi in error and should be immediately corrected. 
    I am attaching both the 2023 and 2024 billing statements showing the charges by Prezi. 


    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a Prezi account which I canceled on December 29 2023. On 3/21/24, a $36 charge for renewal of my Prezi account was charged to my credit card (April 11th statement) which I discovered when doing my bills at the end of April. I emailed customer support 4/27/24 and they replied that they only issue refunds within 14 days of transaction. I canceled my account well in advance of the renewal date. They erroneously billed me and need to correct that error by refunding me.

    Business Response

    Date: 05/14/2024


    13 May 2024

    *************************** VIA EMAIL: **************
    *************
    **********************
    Daytime Phone: **************
    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 21649973.  

    We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided. The root cause of the issue is that you have two paid accounts with us, one attached to your personal email address and one attached to your work address.  Both have been in existence for years.  
    Regarding the first account that is setup under your ************** email address.  We show that you were charged the amounts and on the dates listed below.  We also have record of your cancellation request of the below account made on **********.  We have made no charges since your notice of cancellation nor is ***** your annual renewal date.  
    Customer ******* Original Registration Date 2020-05-02 21:25:06
    Plus License ($36/year) Annual Payments
    *******************
    *******************
    *******************
    *******************
    Regarding the first account that is setup under your **************************** email address.  We show that you were charged the amounts and on the dates listed below.  We also have record of your cancellation request of the below account made on 2024-04-30 (when you called regarding the charge for the account above.  We have made no charges since your notice of cancellation and have recorded, as of 2024-04-30 your cancellation of this account.   
    Customer ******* Original Registration Date 2019-01-17 02:33:59
    Plus License ($36/year) Annual Payments
    2021-03-21  09:56:24
    *******************
    *******************
    *******************
    Canceled 2024-04-30
    We did act on your Dec 2023 cancellation but you made that cancellation against your aol.com account.  In accordance with your cancellation, no further charges were made for that subscription.  On your second account, it was renewed, in accordance with your terms.  We have recorded the cancellation but that cancellation came more than a month after your renewal and therefore is not subject to refund.
    We consider this matter closed based on the above as we have not made any charge since your cancellation.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PREZI directions for UNsubscribing are impossible to activate because the UNSUBSCRIBE TAB never occurs under the license page. They have me on a recurrent $84 charge that I do not want. When I attempt to delete the account, they warn that it will not, therefore, end my subscription. This is a nightmare watching these $84 debits on my account and being powerless to stop them.

    Business Response

    Date: 04/24/2024

    25 April 2024


    ************************** VIA EMAIL: ******************
    ************************************************************************
    **************

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 21616931.  

    We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided. We show that you had two payments charged by us, each in the amount of $84.  The initial charge was made when you first subscribed April 2023, and the second was your renewal payment processed 2 days ago.

    We also show that you opened a customer support ticket regarding the renewal fee charged.  For clarity, our terms do state that an automatic renewal will be processed unless you change your billing details on your subscription or provide written notice to us thirty (30) days in advance of the renewal date.  As you raised the support ticket requesting the refund within two days of the charge, we are happy to process the refund.  I contacted our support team this morning that was already in the process of responding to the request you raised on 23 April.  That refund has been confirmed.
    We consider this matter closed based on the refund made in response to the customer ticket you opened with us.
    Thank you  
    Prezi Compliance
    **********************************

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 transactions on my credit card, one from August 1st 2023, the other one from August 4th 2023. The first charge had the booking information charge.prezi.com415-4948313 US, ****** USD I blocked my card and got a new one, which immediately showed another attempt for the same sum. I never signed up for Prezi.com, I do not know how they got my credit card data, let alone data from brand new credit cards I literally had just taken *******************. I want a conplete refund and absolutely no further contact except regarding the resolution of my issue.I read some generic answers of prezi.com not being able to find customer data in their data base. I have three mail adresses and have moved twice in the last years, so a cross check with my name only should yield best results.

    Business Response

    Date: 08/15/2023

    14 August 2023


    ************************************ VIA EMAIL: *****************
    Not disclosed by complainant
    RE: Complaint ID ********

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 14890952.  

    We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  Our records indicate that there was a single charge to account associated with email address ************************** (not *****************).  We show we had a fraud alert through Ethoca and that we responded to the refund  request in your name ************* ticket ******* and we promptly processed the refund as per below to the credit card to which the charge was made.  There was only a single charge made on 31 July 2023 and we issued the refund on 4 August 2023.  


    We consider this matter closed based on the refund made.
    Thank you  
    Prezi Support Team
    **********************************

    Customer Answer

    Date: 08/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/22/2022 we were charged $60 by prezi.com. We have never heard of this company. We tried to contact this company without success. Apparently others have contacted you with a similar complaint. How did they get our credit card number and why are they still scamming people? If the BBB is aware of this problem why has nothing been done about it?

    Business Response

    Date: 07/05/2023

    Please see attached business response. 

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial on prezi to complete a school project in 2021. After I was done with the project, and upon receiving an email about my free trial running out, I promptly canceled my subscription. Today, November 30, 2022, I was charged their $60 annual fee after I had already canceled LAST YEAR. At this rate, the company is a scam and once you sign up you're done for.

    Business Response

    Date: 07/05/2023

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: ********. We acknowledge your complaint and wanted to respond to the issues you raised in your letter. It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience. We researched your record based on the name and email address provided and we found no record of you in our systems. We have no record of your name, email address nor any record of an account or any communication. Credit card charges only are validated and processed against the billing address of the credit card and we found no record of your address above nor any charges against it. We have no record of any charges made to you. If your address has changed or there are any other details of the charge that you could provide, we will research it further. Per the above, we are not able to assist you as this was not a charge made by our organization.

  • Initial Complaint

    Date:09/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package through *******.com which was fulfilled by Prezi, Inc. Despite the website/tracking saying the package was delivered when in reality, it is not here. I have asked my neighbors if anyone collected the package and nobody has. I have reached out to ******* customer support and followed their protocol regarding non-received packages and they've since contacted Prezi to dispatch a new package for delivery. However, Prezi continues to state that the package is located somewhere on my property and will not dispatch a replacement package. ******* order number: 2000101-91316674 ******* support reference number: 220906-79120-7829-0000

    Business Response

    Date: 07/05/2023

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: ********. We acknowledge your complaint and apologize for the challenges you shared in your letter. We must explain however that Prezi does not have any physical element of our software, it is a software as a service delivered solution. Further, we do not sell our software through ******** We are uncertain of what experience and product you engaged in with ******* but Prezi has not such product nor relationship where our solution would have been a part of the dispute you encountered with your ******* purchase. Further, we have no record of your name or email in our records. Per the above, we are not able to assist you.

    Customer Answer

    Date: 07/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    I would also like to apologize, as I submitted this complaint to the incorrect Prezi company. I believe there's another company named Prezi based out of ********** who ******* outsources to aid in delivery, which is the company this complaint was meant to be addressed to. Thank you for taking the time to respond to my message despite this; it shows that you're always listening and that is a great sign!

    Sincerely,

    *************************

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