Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prezi is an online slideshow sharing site. Their support line, both phone and email, are behind a paywall. I first used the site back in 2013 as a requirement for a high school course. That presentation has somehow been made public and is searchable online. I am trying to take that presentation down but it will not show up or connect to my current free account. I tried reaching out to their support team but their contact is behind a pay wall. When I applied for a free trial in order to receive help I still can not access their support in order to get this presentation, made while I was a minor, removed from their site. Any help in removing this content or getting access to support without the paywall would be appreciated. Thank you!

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** tried to make an unauthorized charge to my debit card. Luckily my bank would not allow the charge to go through. But, still a complete hassle as the bank requested that the card be cancelled and reissued to be on the safe side to protect from further fraud.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a prezi user since 2014. On November 4th 2024 at 11:17pm I signed up for the Prezi Plus 7 day free trial. It was advertised as $19USD per month and I made a reminder in my phone to cancel the next day. I signed up because I thought I would try to add some speaker notes (which was a plus feature only) to my presentation for the following morning. As soon as I’d signed up, I tried adding speaker notes but didn’t understand how to properly use the feature, so I promptly canceled the subscription that same night. November 5th was the last time I used prezi/made edits to my presentation (using NO prezi plus services after all, under the belief my subscription was canceled!) Then, 8 days later (not 7) I was charged CAD$368.80/USD255.36 on November 12th 2024 at 3:25pm but didn’t notice the charge until reviewing my monthly transactions on December 12th, which I then had a panic attack seeing the charge. After figuring out it was from prezi, I promptly logged back into my account and noticed a seemingly STILL active subscription. I canceled again. Refreshed the page - STILL not canceled! Tried again and received an error page. I could not figure out how I was charged and not notified, and that was when I realized the account (made in 2014) was associated with an email address from my middle school that I no longer check. I gained access to the email only then and saw the prezi emails re: prezi plus etc that I was unaware of receiving. Additionally, there was a “verify your email account” email from prezi on November 3rd — which was unopened meaning that my email wasn’t ever actually verified prior to the transaction. I contacted Prezi about this all, the night I found out and had a panic attack (as a 21 year old full-time student who works to support myself) and just heard back but they say they can’t do anything. This is not right. There is obviously a disconnect here with what happened. Prezi needs to look into this further— I am entitled to a full refund.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Prezi for a school presentation using a free trial, unsure how often Id need it. I used my school email *********************** but unsubscribed before the trial ended. Afterward, I couldnt access any plans unless I paid, so I switched to my personal account ****************** for another free trial.While using my personal account, I had trouble downloading and converting my presentation to video. I contacted Prezi on Saturday but was told they dont offer weekend support and would respond in 3 days. Since I had a presentation due that Saturday, I had to redo everything in PowerPoint.Prezi replied on Monday, and I expressed my dissatisfaction with their service and lack of weekend support. They advised me to unsubscribe if I wasnt satisfied, which I did on November 18, 2024. However, on November 28, 2024, I received a $684 invoice due November 29, 2024. My credit card company contacted me about the charge, and I confirmed I had unsubscribed but didnt understand why I was still being billed. I contacted Prezi, but they were closed over the weekend and I received an auto-reply.While waiting, I checked my school account and realized I had been charged there. I didnt expect this, as I had switched accounts because my school account wasnt working. If it had, I wouldnt have used my personal account.On December 2, I contacted Prezi, and they said they couldnt refund the charge due to the expired trial. Im frustrated because I didnt realize my school account was still active. The $684 charge is unreasonable for a service I didnt use. Its concerning that companies charge without clear consent and dont provide timely support.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started a trial with the Prezi service. It did not remind me that it would auto renew and I wasnt able to cancel it before it charged me for an entire year. I did not want this. I reached out promptly and they advised me that it cant be reversed and the support was atrocious. Saying that I shouldnt even bother to try and reach out again because the decision is final.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 17th, 2024 ************************** made an unauthorized $1.00 charge to my major credit card from an online retailer. Then promptly withdrew the $1.00 charge as if they were checking the validity of the card. I had never heard of them, so I looked them up. They are a presentation software company out of *******. I called the fraud line for my card and told them about the unauthorized charge. They have cancelled that card and are sending me a new one. These people are obviously scammers and are running an illegitimate business. I never ordered anything from Prezi in my life. I have no idea how they got my credit card information unless it was hacked by them or purchased from hackers. I want no further contact.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial. I tried to cancel on the day before the trial ended and it was impossible to cancel. I tried sending emails and the emails were returned. I have been charged for 2 months for a product I have never used and I want my money back.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently found that an online company called Prezi.com has charged my credit card for two consecutive years in the amount of $180.00. I have never heard of this company so I decided to do a web search. What I found is a company that claims to provide business marketing and presentation services. I am an independent hairdresser and do not require presentations since I am the only employee. When I tried to find a way to contact the company I found that I would have to log into my account to initiate either a phone call or their chat support. Since I had never signed up for service from this coI do not have login information. I then tried the option to retrieve my password and have not received any emails from this company which further shows that I did not actually sign up for their services. My credit card company has not be any help since the charg was more than 60 days ago and they claim that they cannot do anything at this point. They have issued me a new credit card number and that will hopefully prevent future charges from this company but ultimately I am out $360.00 for the two charges that this company made to my credit card.

  Business Response

  Date: 08/20/2024

  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 22148201.  
  
  We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  We understand from your complaint that you state that you have two consecutive years of $180 charges.  We have queried our system and have no record of your name, email, or mailing address nor any record of you contacting us directly about this matter (which our credit card charge has a URL for contact).  We show no account or charges.  If you have further evidence to allow us to investigate further that would be helpful.  As it stands, we have no evidence of making any charges to you nor any past contact with you. 
  Absent evidence that matches a record in our system, we have no basis to proceed with any action.
  
  

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22148201
  
  I am rejecting this response because:
  I have both of my billing statements for my Bank of America Mastercard that was charged by Prezi in 2023 for $180 and again in 2024 for $180. The fact that you stated in your response that you have searched your system and have no record of my name or email address shows that these charges were made by Prezi in error and should be immediately corrected. 
  I am attaching both the 2023 and 2024 billing statements showing the charges by Prezi. 
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Prezi account which I canceled on December 29 2023. On 3/21/24, a $36 charge for renewal of my Prezi account was charged to my credit card (April 11th statement) which I discovered when doing my bills at the end of April. I emailed customer support 4/27/24 and they replied that they only issue refunds within 14 days of transaction. I canceled my account well in advance of the renewal date. They erroneously billed me and need to correct that error by refunding me.

  Business Response

  Date: 05/14/2024

  
  13 May 2024
  
  *************************** VIA EMAIL: **************
  *************
  **********************
  Daytime Phone: **************
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 21649973.  
  
  We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided. The root cause of the issue is that you have two paid accounts with us, one attached to your personal email address and one attached to your work address.  Both have been in existence for years.  
  Regarding the first account that is setup under your ************** email address.  We show that you were charged the amounts and on the dates listed below.  We also have record of your cancellation request of the below account made on **********.  We have made no charges since your notice of cancellation nor is ***** your annual renewal date.  
  Customer ******* Original Registration Date 2020-05-02 21:25:06
  Plus License ($36/year) Annual Payments
  *******************
  *******************
  *******************
  *******************
  Regarding the first account that is setup under your **************************** email address.  We show that you were charged the amounts and on the dates listed below.  We also have record of your cancellation request of the below account made on 2024-04-30 (when you called regarding the charge for the account above.  We have made no charges since your notice of cancellation and have recorded, as of 2024-04-30 your cancellation of this account.   
  Customer ******* Original Registration Date 2019-01-17 02:33:59
  Plus License ($36/year) Annual Payments
  2021-03-21  09:56:24
  *******************
  *******************
  *******************
  Canceled 2024-04-30
  We did act on your Dec 2023 cancellation but you made that cancellation against your aol.com account.  In accordance with your cancellation, no further charges were made for that subscription.  On your second account, it was renewed, in accordance with your terms.  We have recorded the cancellation but that cancellation came more than a month after your renewal and therefore is not subject to refund.
  We consider this matter closed based on the above as we have not made any charge since your cancellation.
  
  

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PREZI directions for UNsubscribing are impossible to activate because the UNSUBSCRIBE TAB never occurs under the license page. They have me on a recurrent $84 charge that I do not want. When I attempt to delete the account, they warn that it will not, therefore, end my subscription. This is a nightmare watching these $84 debits on my account and being powerless to stop them.

  Business Response

  Date: 04/24/2024

  25 April 2024
  
  
  ************************** VIA EMAIL: ******************
  ************************************************************************
  **************
  
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 21616931.  
  
  We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided. We show that you had two payments charged by us, each in the amount of $84.  The initial charge was made when you first subscribed April 2023, and the second was your renewal payment processed 2 days ago.
  
  We also show that you opened a customer support ticket regarding the renewal fee charged.  For clarity, our terms do state that an automatic renewal will be processed unless you change your billing details on your subscription or provide written notice to us thirty (30) days in advance of the renewal date.  As you raised the support ticket requesting the refund within two days of the charge, we are happy to process the refund.  I contacted our support team this morning that was already in the process of responding to the request you raised on 23 April.  That refund has been confirmed.
  We consider this matter closed based on the refund made in response to the customer ticket you opened with us.
  Thank you  
  Prezi Compliance
  **********************************