Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/11/25 prezi attempted to charge my credit card for $1.00. My cc company put out fraud alert. I never signed up for this service. Somehow they got my cc number. it is almost impossible to contact prezi. I want them to cancel whatever service sign up they think I did for their service. Thanks

  Business Response

  Date: 07/25/2025

  Please find our response to the complaint attached

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a trial of Prezi's service. Before the trial expired, I attempted to cancel the subscription through Prezis website. At that point, the system automatically offered me an additional one-week extension at Prezis expense, which I accepted. However, it was not clearly communicated that I would need to manually cancel again after this extended period.Although Prezi may have sent a notification regarding the renewal, I did not see or notice this message in time. Consequently, on July 4, 2025, my account was charged ****** for an annual subscription I did not intend to renew.Upon discovering this charge, I immediately contacted Prezi to request a refund, but my request was declined. I have not used the service since the renewal and promptly canceled the subscription upon noticing the charge. Furthermore, I have not received any invoice or confirmation related to this payment.I respectfully ask Prezi to reconsider my situation and issue a full refund, as this renewal occurred primarily due to unclear communication rather than my intention to purchase.

  Business Response

  Date: 07/25/2025

  Please review our response attached and be advised to expect a refund during the next month.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the automatic renewal of my Prezi subscription.I initially subscribed to Prezi on March of 2018 and only used the service once. In addition, I have not had ANY correspondence from Prezi since 2018. On June 23, 2025, my subscription was automatically renewed without any prior notification or reminder. I was not made aware of this renewal until I was notified by my bank of the charge.Upon learning of the charge, I immediately attempted to log into my Prezi account to cancel the subscription. my Password had expired and i requested a reset and Prezi has not responded. I have not used any features or services associated with this renewed subscription. Despite explaining the situation, my request for a refund was declined.I find it concerning and misleading that a renewal charge was processed without proper notification, which left me with no opportunity to opt out in advance. This practice lacks transparency and does not align with fair consumer expectations.I respectfully request a full refund for the renewed subscription, as I did not consent to the renewal and have not used the service.JUNE 2025 $72.00 JUNE 2024 $72.00 JUNE 2023 $72.00 JUNE 2022 $72.00 JUNE 2021 $72.00 JUNE 2020 $72.00 JUNE 2019 $72.00 total ****** USD

  Business Response

  Date: 07/25/2025

  Please attachment 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the automatic renewal of my Prezi subscription.I initially subscribed to Prezi on February 10, 2024, and only used the service once. On February 10, 2025, my subscription was automatically renewed without any prior notification or reminder. I was not made aware of this renewal until I was notified by my bank of the charge.Upon learning of the charge, I immediately logged into my Prezi account and canceled the subscription. I have not used any features or services associated with this renewed subscription. Despite explaining the situation, my request for a refund was declined.I find it concerning and misleading that a renewal charge was processed without proper notification, which left me with no opportunity to opt out in advance. This practice lacks transparency and does not align with fair consumer expectations.I respectfully request a full refund for the renewed subscription, as I did not consent to the renewal and have not used the service.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $48.00 by Prezi on 5/28/25 for a subscription that I did not sign up for on a credit card. Because I have a "basic" account, I cannot contact Prezi support for assistance via email or chat on their website. Support services are only available for those with an "upgraded" subscription. The only course of action that I can take is to "submit a request" on their website, which I did today on 4/29/25. Per the instructions for submitting a request:1. I checked my email, including the spam folder, for correspondence related to a renewal subscription. I have never received any messages from Prezi. 2. I checked the "account settings" and there is no billing history or invoice that I can download.3. I provided the charge amount, date of the charge, and the last 4 digits of the credit card that was charged. I have a requested a full refund of the $48.00 fee.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prezi is an online slideshow sharing site. Their support line, both phone and email, are behind a paywall. I first used the site back in 2013 as a requirement for a high school course. That presentation has somehow been made public and is searchable online. I am trying to take that presentation down but it will not show up or connect to my current free account. I tried reaching out to their support team but their contact is behind a pay wall. When I applied for a free trial in order to receive help I still can not access their support in order to get this presentation, made while I was a minor, removed from their site. Any help in removing this content or getting access to support without the paywall would be appreciated. Thank you!

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** tried to make an unauthorized charge to my debit card. Luckily my bank would not allow the charge to go through. But, still a complete hassle as the bank requested that the card be cancelled and reissued to be on the safe side to protect from further fraud.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a prezi user since 2014. On November 4th 2024 at 11:17pm I signed up for the Prezi Plus 7 day free trial. It was advertised as $19USD per month and I made a reminder in my phone to cancel the next day. I signed up because I thought I would try to add some speaker notes (which was a plus feature only) to my presentation for the following morning. As soon as I’d signed up, I tried adding speaker notes but didn’t understand how to properly use the feature, so I promptly canceled the subscription that same night. November 5th was the last time I used prezi/made edits to my presentation (using NO prezi plus services after all, under the belief my subscription was canceled!)
  Then, 8 days later (not 7) I was charged CAD$368.80/USD255.36 on November 12th 2024 at 3:25pm but didn’t notice the charge until reviewing my monthly transactions on December 12th, which I then had a panic attack seeing the charge.
  After figuring out it was from prezi, I promptly logged back into my account and noticed a seemingly STILL active subscription. I canceled again. Refreshed the page - STILL not canceled! Tried again and received an error page. I could not figure out how I was charged and not notified, and that was when I realized the account (made in 2014) was associated with an email address from my middle school that I no longer check.
  I gained access to the email only then and saw the prezi emails re: prezi plus etc that I was unaware of receiving. Additionally, there was a “verify your email account” email from prezi on November 3rd — which was unopened meaning that my email wasn’t ever actually verified prior to the transaction.
  I contacted Prezi about this all, the night I found out and had a panic attack (as a 21 year old full-time student who works to support myself) and just heard back but they say they can’t do anything.
  This is not right. There is obviously a disconnect here with what happened.
  Prezi needs to look into this further— I am entitled to a full refund.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Prezi for a school presentation using a free trial, unsure how often Id need it. I used my school email *********************** but unsubscribed before the trial ended. Afterward, I couldnt access any plans unless I paid, so I switched to my personal account ****************** for another free trial.While using my personal account, I had trouble downloading and converting my presentation to video. I contacted Prezi on Saturday but was told they dont offer weekend support and would respond in 3 days. Since I had a presentation due that Saturday, I had to redo everything in PowerPoint.Prezi replied on Monday, and I expressed my dissatisfaction with their service and lack of weekend support. They advised me to unsubscribe if I wasnt satisfied, which I did on November 18, 2024. However, on November 28, 2024, I received a $684 invoice due November 29, 2024. My credit card company contacted me about the charge, and I confirmed I had unsubscribed but didnt understand why I was still being billed. I contacted Prezi, but they were closed over the weekend and I received an auto-reply.While waiting, I checked my school account and realized I had been charged there. I didnt expect this, as I had switched accounts because my school account wasnt working. If it had, I wouldnt have used my personal account.On December 2, I contacted Prezi, and they said they couldnt refund the charge due to the expired trial. Im frustrated because I didnt realize my school account was still active. The $684 charge is unreasonable for a service I didnt use. Its concerning that companies charge without clear consent and dont provide timely support.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started a trial with the Prezi service. It did not remind me that it would auto renew and I wasnt able to cancel it before it charged me for an entire year. I did not want this. I reached out promptly and they advised me that it cant be reversed and the support was atrocious. Saying that I shouldnt even bother to try and reach out again because the decision is final.