Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Prezi Inc.s refusal to issue a refund for an automatic subscription renewal that I neither authorized nor intended to continue.I was required by my college to use Prezi in order to complete coursework, and only subscribed because it was mandatory for passing two classes. After completing those classes, I stopped using the service entirely and believed my account was inactive.On August 25, 2025, I noticed a pending charge from Prezi for a subscription renewal. I had not been notified of this renewal in advance, nor was I aware that my account was set to automatically renew. Within minutes of seeing the charge, I immediately contacted Prezi to cancel and request a refund. Despite the fact that I have not used their services in many months and attempted to cancel the renewal immediately upon discovery, Prezi denied my request, citing a no refunds policy.I believe this policy is deceptive and unfair to consumers. At no point did Prezi send me a reminder or notice that my subscription would be renewed. Their refusal to provide refunds even when a service has not been used at all and cancellation is requested right away feels predatory and designed to trap customers into paying for something they do not want or need.Desired Resolution:I am requesting a refund of $48 for the renewal charge from August 25, 2025, and written confirmation that my account has been permanently canceled to prevent future billing. If Prezi refuses, I will be disputing the charge with my credit card company.Additionally, I will be contacting my former college to petition that they no longer require students to use Prezi, as I believe it is inappropriate for an academic institution to mandate software tied to such harmful business practices.

  Business Response

  Date: 08/29/2025

  29 August 2025
  
  
  ****** Hankins 
  ***********
  **********************
  Daytime Phone: **************
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23802542.  
  
  We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided and we did find the details which are relevant to the basis of your complaint  
  We show that you completed a free trial of Prezi  on 2024-03-10.  You cancelled prior to the end of the trial and, therefore, were not charged.  
  We then show that you subscribed Prezi on 2024 Aug 23 at which time you were charged $48 USD.  At the time you signed up you encountered the screens shown below.  These screens included links to our terms and also include a statement, prior to you paying for your subscription, that the subscription does auto renew if you do not cancel on the Settings page.
  In accordance with the terms and the fact that you did not cancel on the Settings page (or via a customer support ticket), you were charged on 2025 Aug 23.
  We then received your customer support complaint on 2025 Aug 24.
  We do include a notice in the Prezi app and via email 30 days prior to the auto renewal in addition to this detail communicated at time of signup.
  
  
  We did provide compliant notice of the terms, we delivered a reminder of the auto renewal at the time of your subscription, and delivered an in app notice and an email reminder of your renewal 30 days prior to the renewal.  Per the Terms, you, at any time during the last year, could have cancelled your subscription within the application or contacted support to communicate your desire to cancel.  Your ability to fulfill your responsibility to reflect your desire to update your account, in this case conveying you did not wish to renew, is and was available within your Account Settings.  We make this persistently available to you so you may update at any time.  Consistent with the terms, you must update to not renew thirty (30) days prior to the anniversary date else your subscription does renew.  This is what occurred.  You had not updated your account in the Account Settings where we include your renewal detail, nor did you contact us to communicate that you wanted to cancel, therefore, the subscription auto renewed.  The only ticket we have from you regarding any charge was on 22 Aug 2025, we had no communication or ticket from you prior.
  
  We apologize that you are dissatisfied with your experience.  We genuinely endeavor to be clear about our terms which we believe we are.  Further, we make communicating your intent to cancel easily and readily available.  We do require you to take the action to communicate when you wish to change your account status.  We have, based on your ticket and this complaint, reflected your account as terminating at the conclusion of the current subscription term.
  Thank you  
  Compliance Manager
  ************************************************************
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint about Prezis auto-renewal and billing practices.On my account, I was charged ****** CHF for a subscription renewal without receiving any prior notice or reminder. This lack of transparency is, in my view, an unfair and misleading business practice.This is not the first time it has happened to me. I was already charged once before in the same way, and now it happened again. I do not use the service and find it of no value.I am fully aware that according to Prezis own Terms of Service, they refuse to provide refunds. Still, I want to add my complaint to the many others that have been filed, because it is important that customers know how this company operates.I will also submit the same complaint to the *********************************** (****). Even if no refund is provided, I want to make sure these practices are documented and that other potential customers are warned.

  Business Response

  Date: 08/28/2025

  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23798014.  
  
  

  We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided and we did find the details which do not fully match what you shared in your complaint.  We show that you began your subscription with Prezi on 08-07-2024 and had an initial charge of ****** on 08-22-2024 (subsequent to a 14 day free trial).  You had agreed at the time you created your account for trial to either cancelling your trial prior to its end date, or being charged for a 1 year subscription.  We share on the following page the screens you encounter at sign up which include links to the terms (relevant terms included as well) as well as the note on the page of the charge to be made at the end of your trial if you do not cancel.  
  
  
  We did provide compliant notice of the terms, we delivered an email reminder that your trial was ending and you would be charged and we delivered a reminder of the auto renewal at the time of your subscription, and delivered an email reminder of your renewal prior to the renewal.  Per the Terms, you, at any time during the last year, could have cancelled your subscription within the application or contacted support to communicate your desire to cancel.  We are including below the Terms regarding auto renewal  We include clear language in our Terms which are presented on the account signup page, at the cart checkout page and a direct statement on the checkout page (prior to payment processing) stating that the subscription auto renews unless you cancel.  Your ability to fulfill your responsibility to reflect your desire to update your account, in this case conveying you did not wish to renew, is and was available within your Account Settings.  We make this persistently available to you so you may update at any time.  Consistent with the terms, you must update to not renew thirty (30) days prior to the anniversary date else your subscription does renew.  This is what occurred.  You had not updated your account in the Account Settings where we include your renewal detail, nor did you contact us to communicate that you wanted to cancel, therefore, the subscription auto renewed.  The only ticket we have from you regarding any charge was on 22 Aug 2025 (we had no communication or ticket from you prior nor concerning the first year subscription payment).
  
  We apologize that you are dissatisfied with your experience.  We genuinely endeavor to be clear about our terms which we believe we are.  Further, we make communicating your intent to cancel easily and readily available.  We do require you to take the action to communicate when you wish to change your account status.  We have, based on your ticket and this complaint, reflected your account as terminating at the conclusion of the current subscription term.
  
  Thank you  
  Compliance Manager
  ************************************************************
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Prezi Inc.s refusal to issue a refund for an accidental subscription that was both purchased and canceled on the same day, June 9, 2025. I did not intend to use the service, and as soon as I saw the charge, I immediately canceled the subscription and contacted Prezi to request a refund.Despite this prompt action and the fact that I have not used the renewed service at all, Prezi denied my refund request, citing their terms and conditions. While I recognize the existence of these terms, I believe the process is misleading and unfair to consumers. There was no clear notice or reminder prior to the charge, and it is unreasonable to expect users to monitor every renewal date in the absence of proactive communication from the company.This kind of practice, where accidental charges are processed without offering ***** periods or refunds for unused services, feels deliberately predatory, especially when the product is canceled the same day. I believe this violates the spirit of fair billing and customer service.I am requesting a full refund of the charge from June 9, 2025, and confirmation that my account has been canceled to avoid any future billing.

  Business Response

  Date: 07/25/2025

  Please find attached our response

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23639483
  
  I am rejecting this response because:While I understand your position, I respectfully disagree with the outcome and the denial of my refund. I would like to reiterate a few key points for the record:
  
  
  My subscription was accidentally purchased on June 9, 2025, during the trial period and canceled the same day, once I realized the charge had gone through.
  I did not use the service after that point, nor did I receive any meaningful value or benefit from the subscription.

  
  The cancellation was made in good faith and as soon as I became aware of the charge. I also submitted a support ticket within a reasonable time frame.
  
  While I understand Prezis policy on auto-renewals and trial conversions, I believe denying a refund in this case, given the immediate cancellation and lack of usage, is not in alignment with the spirit of customer satisfaction that your company expresses in your statement
  
  I am still requesting a full refund of $228.00 USD, as this was a good faith error, not an attempt to exploit the system. I hope Prezi will reconsider this as a gesture of goodwill and fair customer treatment.
  
  
  Thank you for your time and understanding.
  
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 07/29/2025

  While we have reviewed your response, the details do not match our records.  The purchase of the subscription was made 9 June.  We send out notices during all of our trials prior to the charge to provide a reminder so that, in the event you do not wish to subscribe, you have an opportunity to cancel prior to the charge.  In the case of your record, no objection or customer support case was filled with us until 17 July 2025, more than 30 days after the charge.  We stand by our initial response and the data recorded in our system regarding the dates of the relevant events subject of this complaint.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a trial of Prezi's service. Before the trial expired, I attempted to cancel the subscription through Prezis website. At that point, the system automatically offered me an additional one-week extension at Prezis expense, which I accepted. However, it was not clearly communicated that I would need to manually cancel again after this extended period.Although Prezi may have sent a notification regarding the renewal, I did not see or notice this message in time. Consequently, on July 4, 2025, my account was charged ****** for an annual subscription I did not intend to renew.Upon discovering this charge, I immediately contacted Prezi to request a refund, but my request was declined. I have not used the service since the renewal and promptly canceled the subscription upon noticing the charge. Furthermore, I have not received any invoice or confirmation related to this payment.I respectfully ask Prezi to reconsider my situation and issue a full refund, as this renewal occurred primarily due to unclear communication rather than my intention to purchase.

  Business Response

  Date: 07/25/2025

  Please review our response attached and be advised to expect a refund during the next month.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the automatic renewal of my Prezi subscription.I initially subscribed to Prezi on March of 2018 and only used the service once. In addition, I have not had ANY correspondence from Prezi since 2018. On June 23, 2025, my subscription was automatically renewed without any prior notification or reminder. I was not made aware of this renewal until I was notified by my bank of the charge.Upon learning of the charge, I immediately attempted to log into my Prezi account to cancel the subscription. my Password had expired and i requested a reset and Prezi has not responded. I have not used any features or services associated with this renewed subscription. Despite explaining the situation, my request for a refund was declined.I find it concerning and misleading that a renewal charge was processed without proper notification, which left me with no opportunity to opt out in advance. This practice lacks transparency and does not align with fair consumer expectations.I respectfully request a full refund for the renewed subscription, as I did not consent to the renewal and have not used the service.JUNE 2025 $72.00 JUNE 2024 $72.00 JUNE 2023 $72.00 JUNE 2022 $72.00 JUNE 2021 $72.00 JUNE 2020 $72.00 JUNE 2019 $72.00 total ****** USD

  Business Response

  Date: 07/25/2025

  Please attachment 

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $48.00 by Prezi on 5/28/25 for a subscription that I did not sign up for on a credit card. Because I have a "basic" account, I cannot contact Prezi support for assistance via email or chat on their website. Support services are only available for those with an "upgraded" subscription. The only course of action that I can take is to "submit a request" on their website, which I did today on 4/29/25. Per the instructions for submitting a request:1. I checked my email, including the spam folder, for correspondence related to a renewal subscription. I have never received any messages from Prezi. 2. I checked the "account settings" and there is no billing history or invoice that I can download.3. I provided the charge amount, date of the charge, and the last 4 digits of the credit card that was charged. I have a requested a full refund of the $48.00 fee.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prezi is an online slideshow sharing site. Their support line, both phone and email, are behind a paywall. I first used the site back in 2013 as a requirement for a high school course. That presentation has somehow been made public and is searchable online. I am trying to take that presentation down but it will not show up or connect to my current free account. I tried reaching out to their support team but their contact is behind a pay wall. When I applied for a free trial in order to receive help I still can not access their support in order to get this presentation, made while I was a minor, removed from their site. Any help in removing this content or getting access to support without the paywall would be appreciated. Thank you!

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a prezi user since 2014. On November 4th 2024 at 11:17pm I signed up for the Prezi Plus 7 day free trial. It was advertised as $19USD per month and I made a reminder in my phone to cancel the next day. I signed up because I thought I would try to add some speaker notes (which was a plus feature only) to my presentation for the following morning. As soon as I’d signed up, I tried adding speaker notes but didn’t understand how to properly use the feature, so I promptly canceled the subscription that same night. November 5th was the last time I used prezi/made edits to my presentation (using NO prezi plus services after all, under the belief my subscription was canceled!)
  Then, 8 days later (not 7) I was charged CAD$368.80/USD255.36 on November 12th 2024 at 3:25pm but didn’t notice the charge until reviewing my monthly transactions on December 12th, which I then had a panic attack seeing the charge.
  After figuring out it was from prezi, I promptly logged back into my account and noticed a seemingly STILL active subscription. I canceled again. Refreshed the page - STILL not canceled! Tried again and received an error page. I could not figure out how I was charged and not notified, and that was when I realized the account (made in 2014) was associated with an email address from my middle school that I no longer check.
  I gained access to the email only then and saw the prezi emails re: prezi plus etc that I was unaware of receiving. Additionally, there was a “verify your email account” email from prezi on November 3rd — which was unopened meaning that my email wasn’t ever actually verified prior to the transaction.
  I contacted Prezi about this all, the night I found out and had a panic attack (as a 21 year old full-time student who works to support myself) and just heard back but they say they can’t do anything.
  This is not right. There is obviously a disconnect here with what happened.
  Prezi needs to look into this further— I am entitled to a full refund.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Prezi for a school presentation using a free trial, unsure how often Id need it. I used my school email *********************** but unsubscribed before the trial ended. Afterward, I couldnt access any plans unless I paid, so I switched to my personal account ****************** for another free trial.While using my personal account, I had trouble downloading and converting my presentation to video. I contacted Prezi on Saturday but was told they dont offer weekend support and would respond in 3 days. Since I had a presentation due that Saturday, I had to redo everything in PowerPoint.Prezi replied on Monday, and I expressed my dissatisfaction with their service and lack of weekend support. They advised me to unsubscribe if I wasnt satisfied, which I did on November 18, 2024. However, on November 28, 2024, I received a $684 invoice due November 29, 2024. My credit card company contacted me about the charge, and I confirmed I had unsubscribed but didnt understand why I was still being billed. I contacted Prezi, but they were closed over the weekend and I received an auto-reply.While waiting, I checked my school account and realized I had been charged there. I didnt expect this, as I had switched accounts because my school account wasnt working. If it had, I wouldnt have used my personal account.On December 2, I contacted Prezi, and they said they couldnt refund the charge due to the expired trial. Im frustrated because I didnt realize my school account was still active. The $684 charge is unreasonable for a service I didnt use. Its concerning that companies charge without clear consent and dont provide timely support.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently found that an online company called Prezi.com has charged my credit card for two consecutive years in the amount of $180.00. I have never heard of this company so I decided to do a web search. What I found is a company that claims to provide business marketing and presentation services. I am an independent hairdresser and do not require presentations since I am the only employee. When I tried to find a way to contact the company I found that I would have to log into my account to initiate either a phone call or their chat support. Since I had never signed up for service from this coI do not have login information. I then tried the option to retrieve my password and have not received any emails from this company which further shows that I did not actually sign up for their services. My credit card company has not be any help since the charg was more than 60 days ago and they claim that they cannot do anything at this point. They have issued me a new credit card number and that will hopefully prevent future charges from this company but ultimately I am out $360.00 for the two charges that this company made to my credit card.

  Business Response

  Date: 08/20/2024

  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 22148201.  
  
  We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  We understand from your complaint that you state that you have two consecutive years of $180 charges.  We have queried our system and have no record of your name, email, or mailing address nor any record of you contacting us directly about this matter (which our credit card charge has a URL for contact).  We show no account or charges.  If you have further evidence to allow us to investigate further that would be helpful.  As it stands, we have no evidence of making any charges to you nor any past contact with you. 
  Absent evidence that matches a record in our system, we have no basis to proceed with any action.
  
  

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22148201
  
  I am rejecting this response because:
  I have both of my billing statements for my Bank of America Mastercard that was charged by Prezi in 2023 for $180 and again in 2024 for $180. The fact that you stated in your response that you have searched your system and have no record of my name or email address shows that these charges were made by Prezi in error and should be immediately corrected. 
  I am attaching both the 2023 and 2024 billing statements showing the charges by Prezi. 
  

  
  Sincerely,
  
  ***************************