Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fraud alert from my credit union that Prezi charged my debit card $1.00. I have never signed up with Prezi, I had never even heard of them until I received the fraud notice. My bank card was immediately blocked -- this happening to be on my pay day, with a number of bills due -- and I had to put a rush order ($35 charge) for a new debit card. It's going to take 3-5 business days.I have three bills due before then. Bills I was going to pay today. That's two credit card payments and a utility. So now, because of this fraudulent company trying to steal ONE SINGLE DOLLAR, my credit score is going to lower, my utility payment is going to be late, and I have to borrow cash from family for gas and food until my new debit card arrives.

  Business Response

  Date: 08/11/2025

  11 August 2025
  
  
  ****** ****** Ii                          TRANSMITTED VIA EMAIL: ***************************************
  , ** 41701
  Daytime Phone: **************
  
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23716770.  
  
  We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  
  We have queried our database for your email and the charge of $1.00 you allege was made.  We have no record of your name or email address.  Nor do we have a record of any charge.  We do not make charges in that quantity.  For our trials, they are fully free for the period.  For subscriptions, we charge according to the list price for the subscription tier selected.  We advise that the fraud alert is valid but we, Prezi were not the party making the charge.  You or your bank should consult the phone number on your credit card statement that is associated with the charge.  
  Thank you  
  Compliance Manager
  ************************************************************
  
  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23716770
  
  I am rejecting this response because:

  While the business claims to not have my information in their records, the entity that attempted to charge my account appeared as "**********************.' I've read multiple complaints posted to the BBB regarding this company, and some of them mirror my own -- one dollar charge, despite the user having never signed up for the service or even having heard of them.

  If there happens by chance to be some other issue at play, such as another entity using Prezi's name for scamming purposes, perhaps Prezi should look into that and warn visitors to their site or users of their service. Although I never even heard of them or visited their site before this fraudulent charge occurred, so I have no idea why I would have been targeted.

  Sincerely,
  
  ****** ****** Ii

  Business Response

  Date: 08/13/2025

  We cannot provide further information when we have no record of your name or email address.  These are how we identify accounts and we have no current or past (within our data retention window) record.  Credit card charges from Prezi are for the subscription account and not for a credit / payment validation.  "Prezi, Inc." reflects for legitimate charges assessed on registered accounts with a valid, verified email address.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Prezi Inc.s refusal to issue a refund for an accidental subscription that was both purchased and canceled on the same day, June 9, 2025. I did not intend to use the service, and as soon as I saw the charge, I immediately canceled the subscription and contacted Prezi to request a refund.Despite this prompt action and the fact that I have not used the renewed service at all, Prezi denied my refund request, citing their terms and conditions. While I recognize the existence of these terms, I believe the process is misleading and unfair to consumers. There was no clear notice or reminder prior to the charge, and it is unreasonable to expect users to monitor every renewal date in the absence of proactive communication from the company.This kind of practice, where accidental charges are processed without offering ***** periods or refunds for unused services, feels deliberately predatory, especially when the product is canceled the same day. I believe this violates the spirit of fair billing and customer service.I am requesting a full refund of the charge from June 9, 2025, and confirmation that my account has been canceled to avoid any future billing.

  Business Response

  Date: 07/25/2025

  Please find attached our response

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23639483
  
  I am rejecting this response because:While I understand your position, I respectfully disagree with the outcome and the denial of my refund. I would like to reiterate a few key points for the record:
  
  
  My subscription was accidentally purchased on June 9, 2025, during the trial period and canceled the same day, once I realized the charge had gone through.
  I did not use the service after that point, nor did I receive any meaningful value or benefit from the subscription.

  
  The cancellation was made in good faith and as soon as I became aware of the charge. I also submitted a support ticket within a reasonable time frame.
  
  While I understand Prezis policy on auto-renewals and trial conversions, I believe denying a refund in this case, given the immediate cancellation and lack of usage, is not in alignment with the spirit of customer satisfaction that your company expresses in your statement
  
  I am still requesting a full refund of $228.00 USD, as this was a good faith error, not an attempt to exploit the system. I hope Prezi will reconsider this as a gesture of goodwill and fair customer treatment.
  
  
  Thank you for your time and understanding.
  
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 07/29/2025

  While we have reviewed your response, the details do not match our records.  The purchase of the subscription was made 9 June.  We send out notices during all of our trials prior to the charge to provide a reminder so that, in the event you do not wish to subscribe, you have an opportunity to cancel prior to the charge.  In the case of your record, no objection or customer support case was filled with us until 17 July 2025, more than 30 days after the charge.  We stand by our initial response and the data recorded in our system regarding the dates of the relevant events subject of this complaint.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/11/25 prezi attempted to charge my credit card for $1.00. My cc company put out fraud alert. I never signed up for this service. Somehow they got my cc number. it is almost impossible to contact prezi. I want them to cancel whatever service sign up they think I did for their service. Thanks

  Business Response

  Date: 07/25/2025

  Please find our response to the complaint attached

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a trial of Prezi's service. Before the trial expired, I attempted to cancel the subscription through Prezis website. At that point, the system automatically offered me an additional one-week extension at Prezis expense, which I accepted. However, it was not clearly communicated that I would need to manually cancel again after this extended period.Although Prezi may have sent a notification regarding the renewal, I did not see or notice this message in time. Consequently, on July 4, 2025, my account was charged ****** for an annual subscription I did not intend to renew.Upon discovering this charge, I immediately contacted Prezi to request a refund, but my request was declined. I have not used the service since the renewal and promptly canceled the subscription upon noticing the charge. Furthermore, I have not received any invoice or confirmation related to this payment.I respectfully ask Prezi to reconsider my situation and issue a full refund, as this renewal occurred primarily due to unclear communication rather than my intention to purchase.

  Business Response

  Date: 07/25/2025

  Please review our response attached and be advised to expect a refund during the next month.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the automatic renewal of my Prezi subscription.I initially subscribed to Prezi on March of 2018 and only used the service once. In addition, I have not had ANY correspondence from Prezi since 2018. On June 23, 2025, my subscription was automatically renewed without any prior notification or reminder. I was not made aware of this renewal until I was notified by my bank of the charge.Upon learning of the charge, I immediately attempted to log into my Prezi account to cancel the subscription. my Password had expired and i requested a reset and Prezi has not responded. I have not used any features or services associated with this renewed subscription. Despite explaining the situation, my request for a refund was declined.I find it concerning and misleading that a renewal charge was processed without proper notification, which left me with no opportunity to opt out in advance. This practice lacks transparency and does not align with fair consumer expectations.I respectfully request a full refund for the renewed subscription, as I did not consent to the renewal and have not used the service.JUNE 2025 $72.00 JUNE 2024 $72.00 JUNE 2023 $72.00 JUNE 2022 $72.00 JUNE 2021 $72.00 JUNE 2020 $72.00 JUNE 2019 $72.00 total ****** USD

  Business Response

  Date: 07/25/2025

  Please attachment 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the automatic renewal of my Prezi subscription.I initially subscribed to Prezi on February 10, 2024, and only used the service once. On February 10, 2025, my subscription was automatically renewed without any prior notification or reminder. I was not made aware of this renewal until I was notified by my bank of the charge.Upon learning of the charge, I immediately logged into my Prezi account and canceled the subscription. I have not used any features or services associated with this renewed subscription. Despite explaining the situation, my request for a refund was declined.I find it concerning and misleading that a renewal charge was processed without proper notification, which left me with no opportunity to opt out in advance. This practice lacks transparency and does not align with fair consumer expectations.I respectfully request a full refund for the renewed subscription, as I did not consent to the renewal and have not used the service.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $48.00 by Prezi on 5/28/25 for a subscription that I did not sign up for on a credit card. Because I have a "basic" account, I cannot contact Prezi support for assistance via email or chat on their website. Support services are only available for those with an "upgraded" subscription. The only course of action that I can take is to "submit a request" on their website, which I did today on 4/29/25. Per the instructions for submitting a request:1. I checked my email, including the spam folder, for correspondence related to a renewal subscription. I have never received any messages from Prezi. 2. I checked the "account settings" and there is no billing history or invoice that I can download.3. I provided the charge amount, date of the charge, and the last 4 digits of the credit card that was charged. I have a requested a full refund of the $48.00 fee.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prezi is an online slideshow sharing site. Their support line, both phone and email, are behind a paywall. I first used the site back in 2013 as a requirement for a high school course. That presentation has somehow been made public and is searchable online. I am trying to take that presentation down but it will not show up or connect to my current free account. I tried reaching out to their support team but their contact is behind a pay wall. When I applied for a free trial in order to receive help I still can not access their support in order to get this presentation, made while I was a minor, removed from their site. Any help in removing this content or getting access to support without the paywall would be appreciated. Thank you!

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** tried to make an unauthorized charge to my debit card. Luckily my bank would not allow the charge to go through. But, still a complete hassle as the bank requested that the card be cancelled and reissued to be on the safe side to protect from further fraud.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a prezi user since 2014. On November 4th 2024 at 11:17pm I signed up for the Prezi Plus 7 day free trial. It was advertised as $19USD per month and I made a reminder in my phone to cancel the next day. I signed up because I thought I would try to add some speaker notes (which was a plus feature only) to my presentation for the following morning. As soon as I’d signed up, I tried adding speaker notes but didn’t understand how to properly use the feature, so I promptly canceled the subscription that same night. November 5th was the last time I used prezi/made edits to my presentation (using NO prezi plus services after all, under the belief my subscription was canceled!)
  Then, 8 days later (not 7) I was charged CAD$368.80/USD255.36 on November 12th 2024 at 3:25pm but didn’t notice the charge until reviewing my monthly transactions on December 12th, which I then had a panic attack seeing the charge.
  After figuring out it was from prezi, I promptly logged back into my account and noticed a seemingly STILL active subscription. I canceled again. Refreshed the page - STILL not canceled! Tried again and received an error page. I could not figure out how I was charged and not notified, and that was when I realized the account (made in 2014) was associated with an email address from my middle school that I no longer check.
  I gained access to the email only then and saw the prezi emails re: prezi plus etc that I was unaware of receiving. Additionally, there was a “verify your email account” email from prezi on November 3rd — which was unopened meaning that my email wasn’t ever actually verified prior to the transaction.
  I contacted Prezi about this all, the night I found out and had a panic attack (as a 21 year old full-time student who works to support myself) and just heard back but they say they can’t do anything.
  This is not right. There is obviously a disconnect here with what happened.
  Prezi needs to look into this further— I am entitled to a full refund.