Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unexpected $330 Annual Renewal Charge On August 5, 2026, Prezi charged me $330 for the annual renewal of my Premium subscription. I did not intend to renew the subscription and contacted Prezi promptly after discovering the charge to request a cancellation and refund.Prezi stated that a renewal reminder had been sent before the renewal. However, I did not receive or see any such renewal notice. Had I received a clear renewal notice informing me that approximately $330 would soon be charged, I would have canceled the subscription before the renewal date.I Requested Evidence and a Full Refund, but the Matter Remains Unresolved I asked Prezi to provide specific evidence of the alleged usage, including what service was used and when it was used. I also requested that the matter be escalated to a supervisor because the explanations I received appeared inconsistent.Instead of providing a satisfactory resolution, Prezi suggested changing my subscription to an educational plan and refunding only the difference in price.I am not seeking a refund simply because I regret the purchase or because I found a lower price elsewhere. My complaint concerns an automatic renewal charge that I promptly disputed, the renewal notice that I did not receive, and Prezi's reliance on alleged account usage without providing me with a clear explanation or evidence of what qualifying paid-service usage actually occurred.I am requesting that Prezi cancel the renewed annual subscription and issue a full refund of the approximately $330 renewal charge.The mail i have received in July does not say anything about the auto-renewal, cancellation. Prezi service team cannot provide proper evidence that the prezi account has been used. No logs, no nothing. And I really did not use the prezi program. All I did was login to file a claim to prezi.

• Initial Complaint

  Date:08/01/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the Better Business Bureau's assistance in resolving a dispute with Prezi regarding the automatic renewal of my annual subscription.I originally subscribed to Prezi and understand that the subscription was set to renew automatically. Unfortunately, I forgot to cancel the subscription before the renewal date. Although Prezi sent a renewal reminder, I did not see it because it was filtered into my email spam folder.The annual renewal charge was posted to my credit card, and I contacted Prezi customer support the very same day to request a refund. At the time I contacted them, I had not used the renewed subscription in any way. In fact, I had not used my Prezi account for approximately nine months prior to the automatic renewal, making it clear that I was no longer using or benefiting from the service.Despite explaining that I had not used the service for approximately nine months, had not used the renewed subscription at all, and had contacted them immediately after the charge appeared, my refund request was denied based solely on their refund policy.I fully acknowledge that I originally enrolled in the subscription and am not claiming the renewal was unauthorized. Rather, I am requesting a reasonable one-time goodwill exception. I acted promptly upon discovering the charge, received no benefit from the renewed subscription, and canceled the subscription immediately to ensure there would be no future renewals.I believe these circumstances warrant a one-time courtesy refund. I contacted Prezi immediately after the renewal, had not used the service for approximately nine months before the renewal, did not use the renewed subscription at all, and made every effort to resolve this matter directly with the company before seeking assistance from the Better Business Bureau.

  Business Response

  Date: 08/14/2026

  Prezi, Inc. is in receipt of the complaint submitted by Mr. REMOVEDregarding the automatic renewal of his annual Prezi Plus subscription on July 21, 2026. We appreciate the consumer's candor and honesty regarding the transparency of our billing parameters, the receipt of our advance notifications, and his acknowledgement of the subscription terms as well as his responsibility to cancel. We appreciate the customer taking this approach and, as a one time exception and expression of goodwill, we will process a full refund.  
  
  ?? Timeline & Verified Fact Matrix
  To ensure an accurate public record, Prezis internal billing logs and CRM database confirm the following parameters:
  Initial Upgrade Date: July 21, 2025 (User manually upgraded to the annual REMOVEDPlus tier).
  Advance Renewal Notice Sent: June 21, 2026 (Dispatched exactly 30 days prior to renewal via our automated system).
  Subscription Renewal Date: July 21, 2026 (The annual cycle renewed, and a standard recurring charge of $228.00 was processed).
  Inbound Support Request: July 21, 2026 (The consumer contacted Prezi Support on the same calendar day of the charge).
  
  ?? Resolution & Action Taken
  While Prezis standard terms of service explicitly outline that all annual renewals are non-refundable to maintain continuous cloud storage and active presentation hosting, we heavily value customer goodwill and fair billing practices.
  
  Because the consumer acted immediately upon discovering the recurring invoice, contacted our care team on the exact day of execution, and displayed clear non-utilization of the premium tier for several months prior, Prezi has approved a one-time goodwill exception.
  
  A full refund in the amount of $228.00 has been successfully initiated back to the consumer's original payment method. Depending on the processing timelines of the consumer's financial institution, these funds should reflect on his statement within 3 to 5 business days.
  
  ?? Closing Confirmation
  The consumer's annual Prezi Plus subscription has been deactivated and canceled. The account has reverted to our standard free baseline tier, ensuring that no future automated recurring billing cycles will be initiated. Prezi considers this matter resolved in full.
  
  Sincerely,
  Prezi Executive Escalations Team
  Prezi, Inc.

• Initial Complaint

  Date:06/15/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to unauthorized billing and billing practices that prevent account cancellation.I have repeatedly requested the cancellation of my account. However, the company's system is designed so that the only way to contact customer service is by logging into the portal, which automatically reinstates the canceled account.Recently, my credit card was charged $48.00 without my authorization. I did not provide this specific credit card information to the company for this charge, and I have not authorized any ongoing payments.Because prior attempts to resolve this directly through their support channel have resulted in my account being forced back open, I am seeking assistance to ensure a permanent resolution. I will also be disputing this charge with my credit card company and filing a report with my state's Attorney General's office.Desired Outcome / Resolution To resolve this matter, I require the business to complete the following three actions:Full Refund: Issue a full refund of the unauthorized $48.00 REMOVEDPurge: Permanently delete my account, personal profile, and all financial or credit card data from their systems.Confirmation: Provide written verification through the BBB that the refund has been processed and all data has been permanently removed.

  Business Response

  Date: 07/01/2026

  On behalf of Prezi, I am submitting this letter in response to the complaint you filed regarding your recent subscription renewal.
  We acknowledge your complaint and wanted to respond to the issues you raised. It is our objective for each of our customers to have a positive, constructive experience, and we understand that sharing this was not your experience. We researched your record based on the name and email address provided, and we did find the details which are relevant to the basis of your complaint.
  Our records show that the account in question was registered under the email address REMOVEDThis account upgraded to an Edu Plus subscription on 05/31/2025 with an included 14-day trial period.
  At the time of signup, screens are encountered that include links to our terms and explicitly state, prior to paying for a subscription, that the subscription will automatically renew if it is not canceled on the Settings page. Furthermore, a Renewal Notification email was sent on 05/15/2026a full 30 days prior to the renewal dateto ensure notice of the upcoming charge was provided.
  In accordance with our terms and the fact that the subscription was not canceled prior to the conclusion of the term, the account automatically renewed on 06/14/2026, resulting in a charge of $48 USD. A presentation had also been actively created in the previous term under this subscription.
  We subsequently received your support ticket via REMOVEDon 06/15/2026 requesting a refund. We replied requesting further clarifying information to locate the payment, and on 06/17/2026, our support agent, REMOVED, clarified the account details and denied the refund request in accordance with our terms, as the account had already entered its renewal term. However, please note that REMOVEDdid successfully cancel the subscription on 06/17/2026 to prevent any future charges. No further payment attempts exist on this registered card.
  We did provide compliant notice of the terms, delivered a reminder of the auto-renewal at the time of your initial subscription, and delivered an email reminder of your renewal 30 days prior to the billing date. Per the Terms, a user may cancel their subscription within the application or contact support at any time to communicate a desire to cancel. This capability is made persistently available within the Account Settings. Consistent with our terms, changes must be made prior to the anniversary date, or the subscription auto-renews. Because the account status was not updated in the Account Settings, nor did we receive a communication or ticket prior to the renewal date, the subscription automatically renewed.
  We apologize that you are dissatisfied with your experience. We genuinely endeavor to be clear about our terms, which we believe we are, and we make communicating an intent to cancel easily and readily available. We have verified that your account is now fully canceled and will not incur any further renewals.
  
  

• Initial Complaint

  Date:05/27/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 14-day free trial with Prezi, Inc. on [Insert Date Trial Started] to evaluate their presentation software. On May 21, 2026, the company pushed through an unauthorized full annual charge of $228.00 against my account. REMOVEDis now attempting to justify keeping my funds by claiming that because I utilized the platform during the "free trial" period, I am bound to an absolute no-refund policy. This is completely deceptive logic: the entire purpose of a advertised "free trial" is to test and evaluate the software risk-free. Charging an annual subscription upfront because a customer used the trial for its exact intended purpose is an unfair business practice.I have already initiated a formal dispute through REMOVED(Case ID: [REMOVED]) for unauthorized billing. Prezi currently holds an "F" rating with the BBB due to a systemic pattern of these exact trial-to-paid traps and refusal to refund consumers. I am demanding that Prezi cooperate with the BBB and REMOVED, reverse the entire annual charge immediately, and formally close this account.

  Business Response

  Date: 06/02/2026

  
  29 May 2026
  
  
  REMOVED-mail: REMOVED 
  , CA 93313
  Daytime Phone: REMOVED
  
  Dear Better Business Bureau Review Team,
  Thank you for bringing this matter to our attention. Prezi, Inc. takes consumer feedback seriously, and we welcome the opportunity to clarify our billing structures, terms of service, and the specific timeline regarding this customer's account.
  1. Disclosure and Trial Parameters
  The consumer initiated an annual Prezi Plus subscription on May 7, 2026, which included an explicitly advertised 14-day free trial. During the registration process, terms are clearly disclosed stating that the trial automatically transitions into an annual paid subscription unless cancelled before the trial window closes.
  To prevent unexpected billing, Prezi distributes automated notifications ahead of time. Our delivery logs confirm that a free trial reminder email was sent successfully to the consumers registered email address on May 14, 2026exactly seven (7) days before any transaction took place. This notification provided explicit notice of the impending May 21 billing date and detailed instructions on how to cancel via our self-service dashboard.
  2. Clarification of Refund Decisions
  We would like to correct a point of misunderstanding raised in the complaint. Prezi does not deny refunds on the basis that a user "utilized the platform during the free trial period." Evaluating the software is, as the user noted, the exact purpose of the trial. Rather, our initial standard denial was based on the fact that no cancellation request was submitted through the user dashboard or to our support team prior to the expiration of the 14-day trial window on May 21, at which point the annual fee of $228.00 USD was automatically and validly processed.
  3. Current Account Status & REMOVEDDispute Resolution
  Our records indicate that the user contacted our support channels on May 22, May 23, and via live chat on May 25, 2026.
  Furthermore, the user has initiated a formal payment dispute through REMOVED(Case ID: REMOVED. Once a consumer escalates a charge to a formal financial dispute or chargeback, the funds are automatically held by the payment processor (REMOVED), and the resolution architecture shifts entirely to that platform.  We do maintain the facts above and do note that we provided clear and conspicuous notice - which the customer agreed to - in the signup workflow (as appended to the bottom of this letter.
  Should the consumer require any further administrative assistance regarding their account status, our compliance team remains available.
  Sincerely,
  
  Thank you  
  Legal and Compliance Manager
  REMOVED
  
  
  
  

  Customer Answer

  Date: 06/03/2026

   
  Complaint: 24883508
  
  I am rejecting this response because:
  The agents specifically mentioned that the reason for my denial was because I had specifically used the services during the trial REMOVEDper their billing department(as shown in their message to me). This is fully misleading on their part as well as inconsistent. As they mention through other channels (including the BBB complaints registered by numerous users) they do in fact offer a grace REMOVEDshould the actual subscription services (excluding the trail REMOVED) remain unused. This was explicity mentioned to the business, however they refused to maintain cosistent standards of billing as they mentioned that the denial to me was in fact based on trial usage(the screenshot above).

  They were also given an appropriately timely response upon my unexpected charge within a 24 hour window as well as their services (exluding their trial service) remaining unused, as they will they have themselves explicity stated per their dates of notiification. Based on these facts, it is my hope that the business practices consistent communication with users and resolves the case appropriately.
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:04/06/2026

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prezi auto-renewed me for a subscription that I believe had been previously cancelled. They failed to notify me that they were going to renew the subscription (as required by law). I immediately reached out to customer service to notify them of the error and request a refund. Their customer service denied the refund request. I've filed a complaint with the REMOVEDas well.

• Initial Complaint

  Date:03/07/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone was cloned and also my email was compromised and it's funny because the same email that was used when someone created this account they picked a yearly subscription. Everything in my name it don't make no sense probably because they used my card when it was unlocked. And they are not wanting to refund my money even though I've shown them that my phone had several devices connected to that email and I was able to log into this site which I had to in order to be able to chat or submit a ticket for a refund. This is something that I totally could use AI to do and I would never pay for a year subscription for something that I know how to do with AI for free. I have requested a refund and also disputed it with Chime. They took $228 out of my account on March the 4th at 12:48 p.m. this showed up as REMOVEDI am beyond frustrated with this company there's no customer service phone number and now I see why it has no better business bureau rating other than AN "F"! THEY'RE TRYING TO NOT GIVE ME MY MONEY BACK EVEN THOUGH I HAVE PROOF THAT MY EMAIL HAD BEEN COMPROMISED. I DON'T KNOW WHAT ELSE TO DO OTHER THAN THE FILE A REPORT WITH YOU AND THE POLICE.

• Initial Complaint

  Date:02/24/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Im so sorry. I guess I hit the REMOVED. This is for the REMOVEDpresentation maker.

  I did not realize there was more than one Prezi corporation. I truly apologize. This is for the one that does the REMOVEDslideshow presentations.

  Business Response

  Date: 02/24/2026

  To address this issue Prezi REMOVEDis a retail clothing company we do not offer any free trials or charge people for free trials .Maybe this person has made a error in which company they want the complaint sent to

  Business Response

  Date: 02/24/2026

  Prezi REMOVEDis a retail clothing company in which we sell clothing directly and online to men ,female,and children . We do not offer any free trials or charge for that .

  Customer Answer

  Date: 02/24/2026

  This company is fraudulent. They say in the free trial that they will send you an email before they charge your account. They charged my accountwith no email sent to me and according to their terms of service I guess because I was charged the same day that I was charged I to have it canceled and refunded they refused. Theres no contact number to reach them. You have to do everything via email. This company is straight fraudulent and I encourage everyone to read reviews before doing a free trial with this terrible company.

• Initial Complaint

  Date:01/21/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am a student with a limited income. On December 15, 2025, I was charged $370 CAD (approx. $262.14 USD) for an annual Prezi subscription. This charge was unexpected, and I did not receive any prior notification that my trial was ending. I have not used the service since the charge occurred. I contacted support and received a final refusal, "picture attached", which has caused me significant financial hardship. I am requesting a full refund as a one-time exception."

• Initial Complaint

  Date:12/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12-26-2025 Prezi offered a free trial period to evaluate their presentation software service before any charges would be applied. The free trial was intended to allow full access to the platform so customers could determine if the service met their needs before committing to a paid subscription.Nature of the Dispute:Shortly after signing up for the free trial, Prezi's website began displaying exclusively in Portuguese with no option to change language settings. This technical malfunction on Prezi's platform rendered the service completely unusable and prevented me from navigating the site to either use the product I was evaluating or locate the cancellation option before the trial period ended. As a result, I was charged for a full annual membership for a service I was never able to access or evaluate. I immediately requested a refund upon discovering the charge and explained the circumstances.Whether the Business Has Tried to Resolve the Problem:No. Prezi refused any refund, citing their Terms of Service. Their representative stated that "all decisions regarding refunds are final" and that "further correspondence on this matter will not result in a change to the decision." They made no attempt to investigate the technical issue I experienced, offer a partial refund, or provide any alternative resolution despite my immediate notification and the fact that their platform malfunction directly caused this situation.Desired Resolution:Full refund of the annual membership charge. The inability to use or cancel the service was caused entirely by a malfunction on Prezi's platform, not any action or inaction on my part.The behavior of this company in response is the lowest form of bad business in software as service. Extracting cash from users who do not want product or services is frankly disgusting. REMOVEDresponse shows this as common practice of Prezi. Hopefully enough complaints get action taken against this swindling

• Initial Complaint

  Date:12/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I used Prezi AI to create a presentation. I signed up for their 14 day free trial and after creating my presentation I immediately cancelled the subscription. However after 14 days they charged me 78.3 euros. After noticing that they charged me, I cancelled the subscription (once again) 20 minutes later. I contacted Prezi via email asking for a refund. Their response was that they cannot do it. The reminder about my free trial coming to an end went straight to my spam so I could not have realised that the subscription has not been canceled. I read that many people had the same issue. This is a clear misunderstanding.

  Business Response

  Date: 12/12/2025

  Please find attached our response

  Customer Answer

  Date: 12/13/2025

   
  Complaint: 24256501
  
  I am rejecting this response because:

  Hello,

  Your response does not really regard my problem. When using such service I either decide to keep my subscription or cancel it immediately. I had decided that I was not going to use your services anymore (I only created one presentation on the day of starting the free trial) and remember cancelling it. Sure, every makes mistakes, I would have taken the responsibility of not cancelling. However when I see many other people with the same case - being charged despite cancelling it I just think it is not fair at all. By the way the reminder went to spam so I could not have been aware of the subscription still going on. Summarising my case - I am not requesting a refund because I forgot tu fulfill my part. I am asking for a refund because I was charged even though I had cancelled. 
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 12/22/2025

  Thank you for your follow-up message.
  We understand your frustration and appreciate you taking the time to share your concerns. However, we would like to clarify that our review of your account and refund request is based solely on the terms of your agreement and the activity specific to your subscription.
  As outlined in our cancellation and refund policy, refunds are not issued for subscriptions that are not canceled prior to the applicable renewal date. Our records indicate that a cancellation request was not submitted before the renewal occurred, which is why the refund was declined.
  We recognize that you have referenced similar complaints from other customers. While we acknowledge that others may have shared comparable experiences, each account is reviewed individually based on its own timeline, actions taken, and contractual terms. The existence of other complaints does not alter the requirements of the policy or the outcome of our review in this case.
  We strive to apply our policies consistently and fairly to all customers. At this time, based on the information available and the terms agreed to at the start of the subscription, we are unable to approve a refund.