Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of Prezi in August. On August 21, I received an email titled Congratulations, youve almost completed your trial.When I opened the email on my phone, the section I read stated:Your free trial is ending in seven days, and then you'll have full access to all the best features of Prezi for a whole ******** don't need to do a thing. Your one-time annual fee ($84.00 excluding taxes) will be charged automatically Of course, you can also visit your Settings page or cancel Prezi before your trial ends and not be charged a thing.Reading this, I reasonably understood that my trial's last day would be in 7 daysso the last the last day August 28and I would be billed August 29 if I did not cancel. However, on August 28 (which I did cancel on 28), before I canceled I was charged $84.When I revisited the email (from 8/21) from my computer, I noticed another conflicting message at the very top: Your paid Prezi plan begins in seven days.Hello Mxxxxx,Your free trial is ending in seven days " The email provided two conflicting statementsone suggesting the trial ended on August 28, and another implying the paid plan began on that same day. No specific calendar date was provided anywhere in the email, I was not told where to look at this information. All I was directed to was to Setting where I could then figure out how to cancel - but again, not sure when I needed to cancel to not be charged. Because of this lack of clarity and conflicting wording, I believed my last free day was August 28 and that my billing would occur on August 29. However, I was charged on 28. I raised this with your support team, but they continue to respond that I accepted the terms. However, nowhere in my email communication were actual dates provided, nor clear direction on where to find the terms.Given the misleading and inconsistent wording, I am continuing to refund a refund of the $84 charge and want to enact changes to protect others.

  Business Response

  Date: 09/05/2025

  
  4 September 2025
  
  
  ****** RandolphTRANSMITTED VIA EMAIL:  **************************
  ********************************************************************
  Daytime Phone: **************
  
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23827691.  
  account created 2025-08-14
  Charged at the end of 14-day trial on 2025-08-28
  Self refund ticket submitted: 2025-08-28 & reply of refund denied sent yesterday
  User has been refunded ************ as we received a chargeback via Ethoca
  
  We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record we show that you began your subscription (trial) with Prezi on 08-14-2025 and had an initial charge of $84 on 08-28-2025 (subsequent to a 14 day free trial).  You had agreed at the time you created your account for trial to either cancelling your trial prior to its end date, or being charged for a 1 year subscription.  We share on the following page the screens you encounter at sign up which include links to the terms (relevant terms included as well) as well as the note on the page of the charge to be made at the end of your trial if you do not cancel.  
  
  
  We did provide compliant notice of the terms, we delivered an email reminder that your trial was ending and you would be charged and we delivered a reminder of the auto renewal at the time of your subscription, and delivered an email reminder of your renewal prior to the renewal.  Per the Terms, you, at any time during the last year, could have cancelled your subscription within the application or contacted support to communicate your desire to cancel.  Your trial would have extended through the trial period but not have converted to a subscription.  We clearly state that you must cancel PRIOR to the end of the trial thus prior to 28 Aug in this case.  Your ability to fulfill your responsibility to reflect your desire to update your account, in this case conveying you did not wish to enter into the subscription, is and was available within your Account Settings.  We make this persistently available to you so you may update at any time.  You had not updated your account in the Account Settings where we include your subscription detail, nor did you contact us to communicate that you wanted to cancel, therefore, the subscription was charged.  The only ticket we have from you regarding any charge was on 28 Aug 2025 after the charge..
  
  
  Despite our adherence to our terms, we understand that you, in parallel to your complaint filed a chargeback despite your contractual agreement to forgo your refund absent your cancellation.  Your chargeback was made 2 Sep.  We therefore consider your request and complaint closed and refer future address to collections.
  
  Thank you  
  Legal and Compliance Office
  ************************************************************
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Prezi Inc.s refusal to issue a refund for an automatic subscription renewal that I neither authorized nor intended to continue.I was required by my college to use Prezi in order to complete coursework, and only subscribed because it was mandatory for passing two classes. After completing those classes, I stopped using the service entirely and believed my account was inactive.On August 25, 2025, I noticed a pending charge from Prezi for a subscription renewal. I had not been notified of this renewal in advance, nor was I aware that my account was set to automatically renew. Within minutes of seeing the charge, I immediately contacted Prezi to cancel and request a refund. Despite the fact that I have not used their services in many months and attempted to cancel the renewal immediately upon discovery, Prezi denied my request, citing a no refunds policy.I believe this policy is deceptive and unfair to consumers. At no point did Prezi send me a reminder or notice that my subscription would be renewed. Their refusal to provide refunds even when a service has not been used at all and cancellation is requested right away feels predatory and designed to trap customers into paying for something they do not want or need.Desired Resolution:I am requesting a refund of $48 for the renewal charge from August 25, 2025, and written confirmation that my account has been permanently canceled to prevent future billing. If Prezi refuses, I will be disputing the charge with my credit card company.Additionally, I will be contacting my former college to petition that they no longer require students to use Prezi, as I believe it is inappropriate for an academic institution to mandate software tied to such harmful business practices.

  Business Response

  Date: 08/29/2025

  29 August 2025
  
  
  ****** Hankins 
  ***********
  **********************
  Daytime Phone: **************
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23802542.  
  
  We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided and we did find the details which are relevant to the basis of your complaint  
  We show that you completed a free trial of Prezi  on 2024-03-10.  You cancelled prior to the end of the trial and, therefore, were not charged.  
  We then show that you subscribed Prezi on 2024 Aug 23 at which time you were charged $48 USD.  At the time you signed up you encountered the screens shown below.  These screens included links to our terms and also include a statement, prior to you paying for your subscription, that the subscription does auto renew if you do not cancel on the Settings page.
  In accordance with the terms and the fact that you did not cancel on the Settings page (or via a customer support ticket), you were charged on 2025 Aug 23.
  We then received your customer support complaint on 2025 Aug 24.
  We do include a notice in the Prezi app and via email 30 days prior to the auto renewal in addition to this detail communicated at time of signup.
  
  
  We did provide compliant notice of the terms, we delivered a reminder of the auto renewal at the time of your subscription, and delivered an in app notice and an email reminder of your renewal 30 days prior to the renewal.  Per the Terms, you, at any time during the last year, could have cancelled your subscription within the application or contacted support to communicate your desire to cancel.  Your ability to fulfill your responsibility to reflect your desire to update your account, in this case conveying you did not wish to renew, is and was available within your Account Settings.  We make this persistently available to you so you may update at any time.  Consistent with the terms, you must update to not renew thirty (30) days prior to the anniversary date else your subscription does renew.  This is what occurred.  You had not updated your account in the Account Settings where we include your renewal detail, nor did you contact us to communicate that you wanted to cancel, therefore, the subscription auto renewed.  The only ticket we have from you regarding any charge was on 22 Aug 2025, we had no communication or ticket from you prior.
  
  We apologize that you are dissatisfied with your experience.  We genuinely endeavor to be clear about our terms which we believe we are.  Further, we make communicating your intent to cancel easily and readily available.  We do require you to take the action to communicate when you wish to change your account status.  We have, based on your ticket and this complaint, reflected your account as terminating at the conclusion of the current subscription term.
  Thank you  
  Compliance Manager
  ************************************************************
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint about Prezis auto-renewal and billing practices.On my account, I was charged ****** CHF for a subscription renewal without receiving any prior notice or reminder. This lack of transparency is, in my view, an unfair and misleading business practice.This is not the first time it has happened to me. I was already charged once before in the same way, and now it happened again. I do not use the service and find it of no value.I am fully aware that according to Prezis own Terms of Service, they refuse to provide refunds. Still, I want to add my complaint to the many others that have been filed, because it is important that customers know how this company operates.I will also submit the same complaint to the *********************************** (****). Even if no refund is provided, I want to make sure these practices are documented and that other potential customers are warned.

  Business Response

  Date: 08/28/2025

  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23798014.  
  
  

  We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience.   We researched your record based on the name and email address provided and we did find the details which do not fully match what you shared in your complaint.  We show that you began your subscription with Prezi on 08-07-2024 and had an initial charge of ****** on 08-22-2024 (subsequent to a 14 day free trial).  You had agreed at the time you created your account for trial to either cancelling your trial prior to its end date, or being charged for a 1 year subscription.  We share on the following page the screens you encounter at sign up which include links to the terms (relevant terms included as well) as well as the note on the page of the charge to be made at the end of your trial if you do not cancel.  
  
  
  We did provide compliant notice of the terms, we delivered an email reminder that your trial was ending and you would be charged and we delivered a reminder of the auto renewal at the time of your subscription, and delivered an email reminder of your renewal prior to the renewal.  Per the Terms, you, at any time during the last year, could have cancelled your subscription within the application or contacted support to communicate your desire to cancel.  We are including below the Terms regarding auto renewal  We include clear language in our Terms which are presented on the account signup page, at the cart checkout page and a direct statement on the checkout page (prior to payment processing) stating that the subscription auto renews unless you cancel.  Your ability to fulfill your responsibility to reflect your desire to update your account, in this case conveying you did not wish to renew, is and was available within your Account Settings.  We make this persistently available to you so you may update at any time.  Consistent with the terms, you must update to not renew thirty (30) days prior to the anniversary date else your subscription does renew.  This is what occurred.  You had not updated your account in the Account Settings where we include your renewal detail, nor did you contact us to communicate that you wanted to cancel, therefore, the subscription auto renewed.  The only ticket we have from you regarding any charge was on 22 Aug 2025 (we had no communication or ticket from you prior nor concerning the first year subscription payment).
  
  We apologize that you are dissatisfied with your experience.  We genuinely endeavor to be clear about our terms which we believe we are.  Further, we make communicating your intent to cancel easily and readily available.  We do require you to take the action to communicate when you wish to change your account status.  We have, based on your ticket and this complaint, reflected your account as terminating at the conclusion of the current subscription term.
  
  Thank you  
  Compliance Manager
  ************************************************************
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge for $1.00 that tried to come through twice at 6:47 am on 8/25/2025. I googled the ********************************* that submitted this charge. I have never heard nor purchased anything from this company. I am unsure of how the company got my card information to begin with. I will be contacting my bank this morning. Photo of charge notification attached but I did edit my card info out of picture.

  Business Response

  Date: 08/28/2025

  
  28 August 2025
  
  
  ******* LuttrellTRANSMITTED VIA EMAIL:  ******************************
  **************************************************************
  Daytime Phone: **************
  
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23792324.  
  
  We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  
  We have queried our database for your name and email and the charge of $1.00 you allege was made.  We have no record of your name or email address.  Nor do we have a record of any charge.  We do not make charges in that quantity.  For our trials, they are fully free for the period.  For subscriptions, we charge according to the list price for the subscription tier selected.  Based on our findings (or lack thereof) we are only left to assume that the charge was fraudulent, however, we, Prezi, were not the party making the charge.  You or your bank should take the proper protections on your card.  
  Thank you  
  Compliance Manager
  ************************************************************
  
  

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fraud alert from my credit union that Prezi charged my debit card $1.00. I have never signed up with Prezi, I had never even heard of them until I received the fraud notice. My bank card was immediately blocked -- this happening to be on my pay day, with a number of bills due -- and I had to put a rush order ($35 charge) for a new debit card. It's going to take 3-5 business days.I have three bills due before then. Bills I was going to pay today. That's two credit card payments and a utility. So now, because of this fraudulent company trying to steal ONE SINGLE DOLLAR, my credit score is going to lower, my utility payment is going to be late, and I have to borrow cash from family for gas and food until my new debit card arrives.

  Business Response

  Date: 08/11/2025

  11 August 2025
  
  
  ****** ****** Ii                          TRANSMITTED VIA EMAIL: ***************************************
  , ** 41701
  Daytime Phone: **************
  
  On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 23716770.  
  
  We acknowledge your complaint and wanted to respond to the issue you raised in your letter.  
  We have queried our database for your email and the charge of $1.00 you allege was made.  We have no record of your name or email address.  Nor do we have a record of any charge.  We do not make charges in that quantity.  For our trials, they are fully free for the period.  For subscriptions, we charge according to the list price for the subscription tier selected.  We advise that the fraud alert is valid but we, Prezi were not the party making the charge.  You or your bank should consult the phone number on your credit card statement that is associated with the charge.  
  Thank you  
  Compliance Manager
  ************************************************************
  
  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23716770
  
  I am rejecting this response because:

  While the business claims to not have my information in their records, the entity that attempted to charge my account appeared as "**********************.' I've read multiple complaints posted to the BBB regarding this company, and some of them mirror my own -- one dollar charge, despite the user having never signed up for the service or even having heard of them.

  If there happens by chance to be some other issue at play, such as another entity using Prezi's name for scamming purposes, perhaps Prezi should look into that and warn visitors to their site or users of their service. Although I never even heard of them or visited their site before this fraudulent charge occurred, so I have no idea why I would have been targeted.

  Sincerely,
  
  ****** ****** Ii

  Business Response

  Date: 08/13/2025

  We cannot provide further information when we have no record of your name or email address.  These are how we identify accounts and we have no current or past (within our data retention window) record.  Credit card charges from Prezi are for the subscription account and not for a credit / payment validation.  "Prezi, Inc." reflects for legitimate charges assessed on registered accounts with a valid, verified email address.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Prezi Inc.s refusal to issue a refund for an accidental subscription that was both purchased and canceled on the same day, June 9, 2025. I did not intend to use the service, and as soon as I saw the charge, I immediately canceled the subscription and contacted Prezi to request a refund.Despite this prompt action and the fact that I have not used the renewed service at all, Prezi denied my refund request, citing their terms and conditions. While I recognize the existence of these terms, I believe the process is misleading and unfair to consumers. There was no clear notice or reminder prior to the charge, and it is unreasonable to expect users to monitor every renewal date in the absence of proactive communication from the company.This kind of practice, where accidental charges are processed without offering ***** periods or refunds for unused services, feels deliberately predatory, especially when the product is canceled the same day. I believe this violates the spirit of fair billing and customer service.I am requesting a full refund of the charge from June 9, 2025, and confirmation that my account has been canceled to avoid any future billing.

  Business Response

  Date: 07/25/2025

  Please find attached our response

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23639483
  
  I am rejecting this response because:While I understand your position, I respectfully disagree with the outcome and the denial of my refund. I would like to reiterate a few key points for the record:
  
  
  My subscription was accidentally purchased on June 9, 2025, during the trial period and canceled the same day, once I realized the charge had gone through.
  I did not use the service after that point, nor did I receive any meaningful value or benefit from the subscription.

  
  The cancellation was made in good faith and as soon as I became aware of the charge. I also submitted a support ticket within a reasonable time frame.
  
  While I understand Prezis policy on auto-renewals and trial conversions, I believe denying a refund in this case, given the immediate cancellation and lack of usage, is not in alignment with the spirit of customer satisfaction that your company expresses in your statement
  
  I am still requesting a full refund of $228.00 USD, as this was a good faith error, not an attempt to exploit the system. I hope Prezi will reconsider this as a gesture of goodwill and fair customer treatment.
  
  
  Thank you for your time and understanding.
  
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 07/29/2025

  While we have reviewed your response, the details do not match our records.  The purchase of the subscription was made 9 June.  We send out notices during all of our trials prior to the charge to provide a reminder so that, in the event you do not wish to subscribe, you have an opportunity to cancel prior to the charge.  In the case of your record, no objection or customer support case was filled with us until 17 July 2025, more than 30 days after the charge.  We stand by our initial response and the data recorded in our system regarding the dates of the relevant events subject of this complaint.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/11/25 prezi attempted to charge my credit card for $1.00. My cc company put out fraud alert. I never signed up for this service. Somehow they got my cc number. it is almost impossible to contact prezi. I want them to cancel whatever service sign up they think I did for their service. Thanks

  Business Response

  Date: 07/25/2025

  Please find our response to the complaint attached

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a trial of Prezi's service. Before the trial expired, I attempted to cancel the subscription through Prezis website. At that point, the system automatically offered me an additional one-week extension at Prezis expense, which I accepted. However, it was not clearly communicated that I would need to manually cancel again after this extended period.Although Prezi may have sent a notification regarding the renewal, I did not see or notice this message in time. Consequently, on July 4, 2025, my account was charged ****** for an annual subscription I did not intend to renew.Upon discovering this charge, I immediately contacted Prezi to request a refund, but my request was declined. I have not used the service since the renewal and promptly canceled the subscription upon noticing the charge. Furthermore, I have not received any invoice or confirmation related to this payment.I respectfully ask Prezi to reconsider my situation and issue a full refund, as this renewal occurred primarily due to unclear communication rather than my intention to purchase.

  Business Response

  Date: 07/25/2025

  Please review our response attached and be advised to expect a refund during the next month.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the automatic renewal of my Prezi subscription.I initially subscribed to Prezi on March of 2018 and only used the service once. In addition, I have not had ANY correspondence from Prezi since 2018. On June 23, 2025, my subscription was automatically renewed without any prior notification or reminder. I was not made aware of this renewal until I was notified by my bank of the charge.Upon learning of the charge, I immediately attempted to log into my Prezi account to cancel the subscription. my Password had expired and i requested a reset and Prezi has not responded. I have not used any features or services associated with this renewed subscription. Despite explaining the situation, my request for a refund was declined.I find it concerning and misleading that a renewal charge was processed without proper notification, which left me with no opportunity to opt out in advance. This practice lacks transparency and does not align with fair consumer expectations.I respectfully request a full refund for the renewed subscription, as I did not consent to the renewal and have not used the service.JUNE 2025 $72.00 JUNE 2024 $72.00 JUNE 2023 $72.00 JUNE 2022 $72.00 JUNE 2021 $72.00 JUNE 2020 $72.00 JUNE 2019 $72.00 total ****** USD

  Business Response

  Date: 07/25/2025

  Please attachment 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the automatic renewal of my Prezi subscription.I initially subscribed to Prezi on February 10, 2024, and only used the service once. On February 10, 2025, my subscription was automatically renewed without any prior notification or reminder. I was not made aware of this renewal until I was notified by my bank of the charge.Upon learning of the charge, I immediately logged into my Prezi account and canceled the subscription. I have not used any features or services associated with this renewed subscription. Despite explaining the situation, my request for a refund was declined.I find it concerning and misleading that a renewal charge was processed without proper notification, which left me with no opportunity to opt out in advance. This practice lacks transparency and does not align with fair consumer expectations.I respectfully request a full refund for the renewed subscription, as I did not consent to the renewal and have not used the service.