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Business Profile

CBD Oils

Binoid LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Reviews

Customer Review Ratings

1.41

Average of 34 Customer Reviews

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Review Details

  • Xavier P

    Date: 06/10/2025

    Best alt noid company out there. I had a problem with one of my Vapes and the customer service was amazing and they helped me with my problems til the end thank you binoid for being an outstanding company and helping me out!

  • David C

    Date: 06/08/2025

    I have been ordering from Binoid for close to two years now and in that time it seems their customer service went from acceptable to bad to ugly. I've bought from them so much that I am on their highest tier of "customer loyalty". The products are OK and speaking for myself, I've always (eventually) got what I paid for. But they outright lie to you about how long it takes a product to ship. They send you an email a day or so after placing an order claiming they shipped your order out, but every single time they say that you can check with **** and see that they have not even received the product yet. Also, paying extra for shipping does not actually mean it arrives at your mailbox any faster. The products are OK, but it's not exactly hard to find *** products. I'd advise everyone to look elsewhere if possible.

  • Cody C

    Date: 04/16/2025

    Got product an one was burnt brownish black an taste awful, other tasted good but not something id consume as it tastes more plastic an fake. They won't return money but will be return product. They don't give money back but only pressure u with more coupons to buy more products that probably be the same junk...

  • Carrie L

    Date: 02/26/2025

    This company consistently offers items they are unable to provide. They also claim items have shipped that have not. I was lied to about an order multiple times only to be told that actually it didn't ship and the item is out of stock. Look elsewhere. ****** this company.

  • Lisa B

    Date: 12/14/2024

    Like the others here I ordered various items from Binoid and they showed receipt of my order and the next day showed it as shipped (label created). Waited about a week and never recieved the package so I contacted them through their email and never heard back. It has now been 2 weeks.. sent them another request because status still showed shipped but was still in label created mode. Contacted them again and heard nothing back. So today I contacted my credit card company and they refunded me immediately. Such terrible customer service!

  • Patti H

    Date: 12/05/2024

    This company is terrible,I have burned my mouth and my hand and do have video showing this and the hot oil spitting out of the mouth piece and running down the cartridge. They knew this particular cartridge was defective and I was told they were replacing it in December. I'm not the only one who had issues with this particular cartridge.

  • Rae s

    Date: 11/29/2024

    All the positive 5 star reviews are from binoid! These people are total scammers. Not only is their product junk, but customer service is nearly non existent. They totally lie about their product. It's hemp. No thc. Junk.

  • Ev B

    Date: 11/01/2024

    There are many things wrong with this business. They are telling me that I have to take care of this issue with the post office. First, I ordered on the 22Oct and the package shipped on 23Oct. I waited for my order when it was supposed to arrive. It never did. Then on Saturday, 27Oct, the tracking said it was awaiting delivery. I sent an email to Binoid asking about this shipment and they told me that they will get an update within the day or two. So I waited. Its now 1Nov, they messaged me back after the first 2 times I messaged them but after my 3rd message responding to them about my post office not being able to help me locate my package, I asked for a refund, and I havent received any responses. (That message went out on 30Oct.) My tracking number still says that my package is awaiting delivery. The post office lost my package and they are claiming that it was stolen after delivery. But they never marked it as delivered in the first place. If I see the same tracking alert as the post office and its the same this that Binoid sees, how are we running into issues where Im the one who has to try and deal with this issue? The customer shouldnt need to jump through hoops to find their lost package. This isnt the way a business is supposed to treat their customers. I paid for some products that I expected to receive. Binoids shipping policy is flawed and the proof that my package hasnt been delivered is blatantly obvious. Still, they havent been responsive to my final two emails and Im now at a loss for the products I paid for. I cant trust a business who doesnt try to take care of their potential customers. Pls dont fall victim to their heavy advertisements and if you do happen to order, I hope your post office delivers it properly and wont lose your package. I dont want anyone else going through this headache the way I am right now.

  • Brian S

    Date: 10/08/2024

    ******* been over a month no product received. They claim they are not responsible for shipping issues. They agreed to reship the order and I requested it be shipped *** requiring signature which they agreed to and they shipped it usps.Customer service with this company is ********% trash I can get an infant to listen better

  • Bill M

    Date: 10/04/2024

    I purchased 3 vape pens my first order. Had to give them all away. First, the terpenes were so heavy that all 3 pens tasted very artificial -- the opposite of what I wanted. Second, had to take several hits just to get a mediocre buzz. All 3 were not strong enough and tasted terrible. I wrote 3 separate reviews and Binoid refuses to post them. Notice that ALL their products are 5 star? That's because most are FAKE. Beware of this company and read the other reviews.

Binoid LLC is NOT a BBB Accredited Business.

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