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Business Profile

CBD Oils

Binoid LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items I never received. It has been 2 months. They would not return my emails, would not cancel nor refund my money.

  • Initial Complaint

    Date:04/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **Complaint to the Better Business Bureau Regarding Binoid LLC****Business Name:** Binoid LLC **Subject:** Retaliatory Account Blocking After Refund Request **Complaint Summary:** Binoid LLC has unfairly blocked my account, preventing me from making purchases, and has refused to respond to my inquiries. This followed my request for a refund due to defective products, which appears to be retaliatory and violates fair business practices.**Details of Issue:** As a loyal customer with multiple orders, I had quality issues with products in my latest purchase. I requested a refund, declining their offer of store credit. I believe a refund was processed. Afterward, I found my account blocked from buying on their website, despite trying different payment methods, emails, and devices. I contacted customer service via email and chat multiple times, but they ignored me. This block seems to stem from my refund request and feedback.*** ******

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So its been proven that their website mines crypto based on user data and card information given by customers, I recently ordered two (most likely fake and made in a sweatshop) disposable vaporizers and submitted a claim to customer support and did eventually receive a response. The reply email I received seemed to be generated by AI., however. This is not unusual for customer support on this website to have issues, based on various customer reports Ive seen throughout different discussion forums. I simply wished to chat with an associate so that my claim would be seen and handled. This has not and is most likely never going to happen. The fact alone this website requests actual card information instead of ****** or some other form of e-payment is sketchy enough as is. If one of your associates would at the very least click the link and visit the website for like thirty seconds, I and many other angry customers would appreciate it. Any form of investigation, at all, would be worthwhile. Thank you for reading this message, if you did, and have a great week.

  • Initial Complaint

    Date:03/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 9th and it was supposedly shipped out March 10th according to ****. I had used priority mail express and the package was supposed to be here March 13th. The package never left ********** where it originated from. **** has no idea what happened to the package. Its either lost, stolen, or mishandled. Bloomz is keeping my money that I used to pay for the product and they will not issue a refund. I have not received the package and **** does not know where its at. Bloomz is keeping my money and wont return it.

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My subscription has been lost in the mail system over 2 weeks..I no longer need it even. Yet this company refuses to give my money back even tho iv4 received mothing

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After nearly a year and over $1000 worth of successful orders, ******* is now marking my Binoid orders as fraud. However, the charges immediately hit my bank account and are held against my available balance. Binoid marks it for a refund, however, it can take banks up to 10 business days or 2 full weeks to process said refund. In the meantime, I don't have use of those funds or available credit. Furthermore, every attempt, whether online chat, or email are ignored. The moment order details are provided and an explanation is requested for their actions, all communications stop. Emails are simply ignored. Having a legitimate order marked as fraud is a pain in the a** enough. But to ignore your loyal customer's request for an explanation is absurd, as well as having a charge suspected as fraud hit my account in the first place! The point of fraud protection is to prevent the damage to the consumer and business to begin with. Not to allow the charge to be processed. Then ignore all requests for an explanation. All while hoping your bank processes the authorization ASAP so you can get your improperly held funds back!

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/24 ordered THC brownies from Binoid. 12/13/24 Items supposedly shipped to **** for delivery. As of 12/19/24 **** has not received my order. When I can reach someone at Binoid, they offer no resolution. This order was placed to help with cancer.

  • Initial Complaint

    Date:12/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Binoid for Fraudulent Behavior Dear Better Business Bureau,I am writing to report an issue with Binoid, a company I have been a loyal customer of for several months. Throughout my time as a customer, I have made numerous purchases and accumulated store credit points through their loyalty program. Recently, I earned $20 in store credit, which I attempted to use towards a purchase.Unfortunately, every time I tried to make a purchase using my store credit, Binoid rejected my attempts, claiming "fraud." This claim is entirely baseless, as there has been no fraudulent activity on my part. To resolve this issue, I reached out to their customer service through multiple communication channels, including email and live chat. However, my efforts were completely ignored, and I received no response or clarification from the company.This lack of transparency and refusal to honor their loyalty program is unacceptable and feels deceptive. As a loyal customer, I expected better from ********************, and their behavior constitutes fraud in my opinion.I request that the BBB intervene and help hold Binoid accountable for their actions. I am seeking either the ability to use my earned store credit without further complications or a refund equivalent to the value of the store credit.Thank you for your assistance in addressing this matter.Sincerely,******* ********

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancel my order and refund my card.Eleven days later, you still weren't going to ship a replacement - when I thought I made it pretty clear that thats what needed to be done after eleven days - instead, you were going to "check with your shipping department" (i.e., make me wait longer). This is horrible business and you are a disgrace.Cancel my order and refund my card. Should you fail to do so immediately, I will contact the police, dispute with my bank and file suit against you for unjust enrichment.

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3.5g vape cartridge. After opening it, I realized it doesn't fit my device. They refuse to exchange it because I opened it even though it's unused.

Binoid LLC is NOT a BBB Accredited Business.

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