Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CBD Oils

Binoid LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3.5g vape cartridge. After opening it, I realized it doesn't fit my device. They refuse to exchange it because I opened it even though it's unused.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,This complaint pertains to bloomhempz.com , a company of Binoid I decided to try out their product after heavy advertising. There was a code for 50% off that I used to make an initial purchase in order to determine whether I want to do business with them. After the sample came in, I saw that the hemp was a dark brown color and it was weak. I was also not informed that it was a one time use coupon, because I placed several orders with it. I thought it was seasonal or holiday coupon. Yet the price was so cheap, so I decided to place further orders even though the original 2 were lost in mail. Their customer service is garbage on chat and on the phone. On chat they simply start ignoring you. Anyways, after them telling me to call my post office (yeah, OK) and getting my stuff lost, I decided to make a final attempt to get something that I posited as possibly good from their website. After having all orders declined (it was gonna be an expensive one, too), I was completely locked out and "subject to account review" for violating the coupon. They also charged me full price for the failed attempt to get a new order and are not refunding it. This company is a serious mess. They don't know how to properly handle customers, and their product is mediocre at best yet they want premium prices for it. They just raise the prices and then give you a coupon ;-) you have to be a moron to fall for this c*** I still want that particular product but I also want 200+ dollars that they have charged me. Don't look at all these positive reviews. Spend some more money on the real thing.

  • Initial Complaint

    Date:08/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-29-24 Order placed and confirmed 7-30-24 **** shipping label created ********************** 8-1-24 Requested update. Was told order shipped, **** tracking wasnt working.8-5-24 Requested another update, told same thing.I feel like Ive been scammed, especially after reading other people having the same problem. I just want my order. **** still only shows label created still.

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent 160 dollars on these clowns and they wont even ship my order its been almost a week and I paid the extra 33 for fast shipping too what the h*** is wrong with them ??? I have asked for a refund no reply

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on May 29, 2024. Today is June 8th 2024 and the package has never shipped from the sender. This is the 5th time that this has occurred. I address it with them but it never changes. I just want the package I paid for to be shipped. Binoid is in *******. I am in **************. Binoid uses **** and it should only take a few days.

  • Initial Complaint

    Date:05/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising about the products being "natural" nothing is natural about delta8, hhc, hhco, hhcp, ect. They all have to be made in a lab to reach the quantities advertised. They even mention in some product descriptions that they use a "clean manufacturing process". Complete red flag if you have to specify it is natural and clean.

    Business Response

    Date: 06/07/2024

    Hi,

    All of our cannabinoid come from the hemp plant, and trusted suppliers. They are derived from hemp. There are processes for purity that are used in the pharmaceutical industry that we also use in the hemp industry. Some cannabinoids are naturally occurring and some are not. 

    Hope this helps!

    Binoid

    Customer Answer

    Date: 06/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/1/2024 I placed an order for their THCA diamonds for one they are not what theyre advertising number two I asked them and I have the screenshot to prove it if it was legal to ship their product to the state of ******** they stated it was several times. They stated this that is a complete lie that is against law and couldve gotten me into trouble thats the whole reason I asked because I was not sure, they shipped it to me. I found out during the shipping process that it was not allowed to be shipped to Me brought this there to their attention asked for a refund. They wanted me to mail their product back to them and break the law to get a refund I told him I flushed their product down the toilet. I did not want their illegal s*** in my house. I have been to prison and I want no trouble. All I want is a refund for the illegal product that they sold me and mailed to me, they repeatedly told me a manager would be in contact with me and never was. I have the screenshots of all of this to prove it.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and paid extra for priority shipping on 12/29. The company sent me an email twice saying they have shipped my product yet it hasnt even been picked up yet. Im not in a rush but what really upsets me is this companies lying tactics. When I asked why they told me it shipped when it didnt, they sent me an email telling me **** doesnt pickup on Weekends (including Saturday) which just is a straight up lie as they pickup on Saturday (the day they told me it shipped). The shipping tactic they use (telling a customer it shipped even though only the label has been made) is very very low class and im frankly upset that I paid for priority shipping and now im wondering if **** ever be sent out as I need the product within two weeks. They should spend more time adhering to orders than they do deleting bad comments.

    Business Response

    Date: 01/12/2024

    Hi, 

    This order shows delivered on the 6th of January. The customer mentions they ordered on the 29th, the Friday before New Years. Which means the post office is closed until Tuesday the 2nd, in which is was picked up and delivered 4 days later on the 6th. We do pack orders on Saturday, however pickups do not come on Saturdays anymore due to the post office schedule. Although we have Saturdays booked for pickup, they do not pick up anymore. Our goal is packing orders in 24 hours, but the pickup depends on the pickup service and during the holidays there were a lot of absences from the postal services and delays. We do the best we can, and all things considering this order delivered very quickly.

     

    Thank you!

    Binoid Customer Care

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on September 11th and just got an email saying that there was a flag and now my products not been sent and they did not give me a refund

    Business Response

    Date: 10/10/2023

    Both orders from this customers show shipped and delivered. We checked the customer, and it triggered fraud due to the same name used as a blacklisted customer. The issue was resolved and both orders were moved to processing because the customer was able to provide ID and photo of the card used on the orders. We did not receive any email after the order was shipped. But both orders were marked as delivered in the tracking. 

  • Initial Complaint

    Date:09/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an amount of flower hemp (1 oz) THC-P product from the ****** site on the 3rd of August. It promised 2-3 days shipping and it was given a tracking number ********************** and it didn't even get delivered to the *********** in ***** **. I complained several times over a period of two weeks and they said they would "reship" it two or three of those times It never got another shipment and the fourth or fith time i chatted on their site they said it would be reshiped with the same number as I had. they wanted me to wait another two days. they didn't in fact reship and just let me wait on the lost mail. The said they are moving to Colorado from ***** but I am now Lost in the Mail and exasperated about talking to them again. i dont' know what they want other than to antagonize me every two days.

Binoid LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.