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Find a Location

Bob's Watches has 1 locations, listed below.

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    Business ProfileforBob's Watches

    Watch Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/25/2020

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers buying, selling and trading pre-owned luxury watches for men and women. 

    Products & Services

    Vintage Watches, Used Rolex, Pre-Owned Luxury Watches

    Business Details

    Location of This Business
    1900 Quail St, Newport Beach, CA 92660-2303
    Years in Business:
    23
    Business Started:
    4/25/2001
    Business Incorporated:
    2/11/2015
    Accredited Since:
    2/25/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • CME International LLC
    Business Management
    • Mr. Paul Altieri, Founder/CEO
    • Mr. Max Berger, Manager
    • Mr. Joe Alessandrini, CFO
    • Ms. Carol Altieri, COO
    Contact Information

    Principal

    • Mr. Paul Altieri, Founder/CEO
    • Ms. Carol Altieri, COO

    Customer Contact

    • Mr. Paul Altieri, Founder/CEO
    • Ms. Carol Altieri, COO

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 3/8/24 I inquired about selling my Rolex. I sent photos per request. I answered their question that I did not have box or paperwork. Told them I purchased new in 1990. That evening I got a quote back for $4250. Also I got an email, "We are not buying watches without box or paperwork at this time. Which is it? The quote also include a paragraph, "Your purchase offer can increase/decrease based on: if the watch has diamonds, age factory ************* missing links, correct model number....."I sent an email back requesting to speak on phone and mentioned. You seen the pictures yes a diamond dial. I answered the question about the box and paperwork, missing. I told you purchased new in 1990. I also called same day I emailed and was told my contact was out to lunch he will call back after lunch. Never called back. Did send another email that stated they sent me a quote. I emailed again requesting conversation. Again I got an email telling me my quote was for $4390 and requesting my address to send a shipping label. I sent another email and told them if they don't want to speak and be transparent and their offer is $4390 firm I except. Send the label. Never heard back.
    Read More

    Customer Reviews

    24 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John P

    1 star

    04/11/2024

    I reached out to Bob's Watches to sell my Breitling B09 Pistachio Chronograph that I was selling due to much less than expected wrist time. I got a lowball offer and ***** next day shipping labels from ***************************. I had a few questions about the process but after receiving no response to three voice mail messages, I decided to go another route with the sale. My watch was purchased from a Breitling Boutique in *** so I wanted to better understand "we'll adjust the offer after we examine the watch" and is the shipping cost deducted from the offer. I'm not sure who their clientele is, but it seems ***'s business model is built around customers in need of quick cash with no questions asked. I am a watch collector and this was my first and last attempt to do business with Bob's Watches. *** apparently doesn't understand the lifetime value of a customer!

    Bob's Watches Response

    04/14/2024

    Hi ****, Thank you for taking the time to leave us some feedback regarding your recent experience with us. I'm very sorry to hear that our customer service team did not return your calls. I can promise you that that is not how we do business here at Bob's Watches. Like you, we are also passionate about luxury watches and strive to help all collectors build valuable and well-rounded collections. I understand that you have already sold your Breitling watch. However, we would love another opportunity to do business with you in the future. Please feel free to contact us directly here or at ************ the next time you are interested in buying, selling, or trading a pre-owned watch.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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