Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my Omega watch through Bobs Watches, but I have not received any response from your team. The watch was delivered on April 14th (tracking number: ************), and since then, I have not heard back.On April 25th, I was contacted and asked to provide additional information about the watch, which I promptly did. However, despite sending multiple follow-up emails requesting an update, I have received no further communication.This situation is extremely distressing for me, as I sent a valuable item and feel completely ignored. I am urgently requesting that Bobs Watches respond and resolve this matter as soon as possible. I have been patient, but the continued lack of communication is unacceptable and deeply concerning.Please address this issue immediately.

  

  Business Response

  Date: 06/27/2025

  Mr. ****** - Bob's Watches along with ***** completed a full investigation.  The results of that investigation showed the following:  The package had a modified label and was not the same as what we provided you and 2) when we verified the actual delivery address, we were able to verify that the package was empty.

  As we mentioned in our email to you on June 24th - we take matters like these very seriously and in an attempt to get more details for the police report we are filing we requested several things from you including your actual address, phone number and email address as the ones you provided seem not to be good.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into this establishment trying to sell a Omega seamaster 300m been waiting over 20 mins they give me a verbal offer of $1,950, after 15 mins they took my watch apart and said needs full service, needs a lot of *** and they gonna offer me $900.

  

  Business Response

  Date: 01/27/2025

  Thanks for the review.  We inspected the watch visually and did not "take it apart".  However, based on the watches condition and the amount of cost needed to get the watch in a salable condition we made an offer to you.  That offer was freely accepted.  You filled out the buy form and never mentioned any dissatisfaction with the transaction.  At any point you could have freely withdrawn from the transaction.  You received the agreed upon monies then left without incident.  

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a watch to bobs watches on friday June 21, 2024. I never received payment of $12,900. I called 3 times and they are Giving me the run around for a payment date saying a wire payment takes 24 hours to a week. I emailed and got no response.

  Customer Answer

  Date: 07/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/24 I inquired about selling my Rolex. I sent photos per request. I answered their question that I did not have box or paperwork. Told them I purchased new in 1990. That evening I got a quote back for $4250. Also I got an email, "We are not buying watches without box or paperwork at this time. Which is it? The quote also include a paragraph, "Your purchase offer can increase/decrease based on: if the watch has diamonds, age factory ************* missing links, correct model number....."I sent an email back requesting to speak on phone and mentioned. You seen the pictures yes a diamond dial. I answered the question about the box and paperwork, missing. I told you purchased new in 1990. I also called same day I emailed and was told my contact was out to lunch he will call back after lunch. Never called back. Did send another email that stated they sent me a quote. I emailed again requesting conversation. Again I got an email telling me my quote was for $4390 and requesting my address to send a shipping label. I sent another email and told them if they don't want to speak and be transparent and their offer is $4390 firm I except. Send the label. Never heard back.

  

  Business Response

  Date: 03/28/2024

  ********************,  

   

  According to our records we sent you a label, received your watch, and paid you as of 03/21/2024.  Please close the complaint as resolved.

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently sent my watch to **** Watch and have been waiting for an update since January, but I still have not received any information regarding my watch. Once **** Watch sent me a prepaid shipping label, I simply shipped my watch, and ***** tracking information indicates that my watch was delivered on January 16. Since that date, they have not responded to me and seem to not care about my watch. I also read their reviews on Trustpilot, and many customers mentioned that they do not respond. I dont know if they are a legal or a scam company, but based on ******* they seem to be a legitimate watch consignment site. The last communication I had was with someone named *******************************, who told me, I will respond on Monday, on February 24. Since then, I have sent them multiple emails requesting an update regarding my watch, but they have not responded. I sent them a demand letter stating that if they do not respond to me and resolve my problem, I will report it using any legal means necessary. Before doing so, I would like to reach out to them via BBB (Better Business Bureau) and hope that someone will respond to me or explain why they are not responding when my watch has already been delivered to them. Once again, I am requesting that **** Watch contact me! Thank you.

  

  Business Response

  Date: 03/28/2024

  ****************,

   

  Thanks for contacting us through the BBB.  After an extensive investigation that is still ongoing, we have a number of issues and discrepancies that have been discovered and subsequently have led us to deny any claims.

  Customer Answer

  Date: 03/28/2024

  I still havent received any response from Bobs Watch

  

  Business Response

  Date: 04/03/2024

  ****************,
  
  Thanks for contacting us through the BBB.  After an extensive investigation that is still ongoing, we have a number of issues and discrepancies that have been discovered and subsequently have led us to deny any claims.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 Rolex watches from his store that claimed on their website and in person when I asked multiple times that the watches were new and never worn or sized. I bought them as investment pieces and on 1-12-24 I went to sell one of them and I was told the watch was used missing a link, polished down horribly and the glass was replaced. I contacted the store and told them what I had discovered the same day and that I had lost complete trust them and their business after being lied to and loosing a sell which resulted in me not getting full value because of the issues that were mentioned. I asked them to return the watches and give me a refund due to the issue and that I was not interested in the rest because I do not know what kind of problems I will face in the future trying to sell the other 2 watches. When I told them this they replied with maybe if you got it checked elsewhere and then came back in 3 days after the purchase we couldve looked into it. Why would I take it somewhere else after purchasing it. Who takes something somewhere else after a store purchase to authenticate it? I feel cheated and lied to and my money was stolen from me and trust in this store. Can you please help me resolve this issue

  

  Business Response

  Date: 02/14/2024

  *****,
  All the watches we sell are pre-owned.  The watch you purchased was pre-owned but never worn.  Nevertheless, per our website all watches come sized at a length on 7 1/4 to 7 1/2 inches and yours was no different.  This fact is listed on every product page on the website.  Brand new Rolex watches from authorized dealers come at a length on 8 inches. 
  We provide a 3 day inspection and return policy so that the customer can inspect the watch and ask question or have concerns addressed. This purchase happened months ago and is not eligible for a return.  My suspicion is that in your attempt to sell the watch that the unscrupulous dealer(s) you dealt with have tried to get you to lower your selling price by being ****** critical of the watch.  I have personally reviewed both the untouched photographs of the watch both coming in for purchase and leaving the facility and the watch is absolutely in perfect condition.
  
  If you would like to sell us your watch back, please contact ********************* and let her know who you are and we can be extra aggressive on our purchase price.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Rolex watch back on 9/26/2022 from Bobs watch. I sent a screenshot from their website and item number and paid the price it was showing on the listing they sent me a Watch. It had scratches in it I noticed, but I wasnt able to send it back due to health issues, but they said its under warranty, so A few weeks ago I decide to sell my Rolex watch. They give me less than half of the price they sold and I didnt like the price. I asked them to fix inside because it was still under warranty and they said they cant. Long story short, they excepted that they didnt send me the Watch I purchased in the beginning, they offered me to buy another Watch is the same price and I excepted, I selected the watch and then ask them to send the remaining balance with the a check and I give them my address again, all this screenshots are attached, 4/24 Saturday I was waiting for my ***** signature required shipping to be deliver to me, at 10:30am when I check again, the package was showing as delivered. I run outside and check surroundings there was no packages pr ***** truck, I checked again it was saying signed by someone last name is ****, I called ***** asked if addres was correct They informed me the address was wrong, sender put **** instead of ****. In fact, there is no **** in this neighborhood, so ***** shouldve hold the package for wrong address, I opened a case and they got back shortly, saying item left to manin entry which doesnt make any sense because we dont have main entrance, picture attached, I filed a police report, attached, ***** got back to me 4 days ago and they said they finished their investigation and sender should file a missing package to *****, screenshot attached, *** from Bobs watch stepped in and said they are still investigating and getting better information from *****, it has been more than 10 days and they originally said it will only take 2 days I want my money or exact watch i bought from them asap Thank you *******************

  

  Business Response

  Date: 05/10/2023

  The customer has been informed several times on the process that will need to be taken before either a refund or a replacement is issue.  To date the investigation is still open and pending further information.

  Customer Answer

  Date: 05/10/2023

  since its still pending there is no resolution yet this case will be remaining open as well, 

   

  here is the last email attached