Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although payment is already 3 days ago. I cannot cancel the automatic subscription. The message still stays:Subscription can not yet be cancelled, as your payment is still being processed. This can take up to 72 hours.

  Business Response

  Date: 01/05/2026

  Hi there,

  Thank you for reaching out, and Im sorry to hear about your experience.
  
  While the transaction may have displayed as 3 days ago, this timeframe is rounded. A full 72 hours must elapse before any changes can be made to a subscription. At this time, it appears that your subscription has been successfully canceled.
  
  Please let us know if you need any further assistance, were happy to help.
  
  Warm regards,
  The Studypool Team

• Initial Complaint

  Date:09/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled my subscription to REMOVED. I recently got a charge on my account of $68.30 on REMOVED. There is no way to contact the company and I have tried calling and emailing, no response. I will want a full refund for the amount and really do not want to see any future charges on my account. I have heard that some individuals had similar issues, where they cancel online but still get charges on their bank accounts. I regret signing up for this website, not sure how I did. Please help resolve so this does not happen again.

  Business Response

  Date: 09/29/2025

  Hi there,

  Thank you for reaching out to Studypool, and Im sorry to hear about the difficulty youve experienced. After checking our records, we were unable to locate any correspondence or account under the email address REMOVED.
  To assist you with your refund request, could you please provide either the email address associated with your Studypool account or, if youre unsure, the following details so we can trace the payment:
  
  The last 4 digits of the card charged
  The exact amount charged
  The date the charge occurred
  
  If the payment was made through REMOVED, please provide the email address linked to your REMOVEDaccount instead.
  
  We appreciate your cooperation and look forward to resolving this matter promptly.
  
  Best regards,
  Studypool Inc.

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to work for study pool about 15 business days ago. I have reached out numerous times via email to try and get an update about my application, but I keep receiving an email that seems automated telling me that there is high applicant volume, and that I should wait 7-14 business days. I keep getting told that with each email that I sent. Im excited to work for studypool, but it has been hard to get a hold of them. I dont know how much longer I am willing to wait.

  Business Response

  Date: 09/15/2025

  Hi there, 

  I sincerely apologize for the delay. However, as we have previously explained, we're experiencing a very high volume of incoming applications and the review process is taking longer than expected. Rest assured you will receive an e-mail as soon as your application has been reviewed.

  Thank you very much for your understanding. 

  Best regards,

  The Studypool Team 

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23841748
  
  I am rejecting this response because:
  
  Sincerely,
  
  REMOVED

  Hello, 

  Can I at least receive a legitimate time frame? How long does it take on avg for your applicants to be notified????

  Business Response

  Date: 10/03/2025

  Hi there,

  As mentioned, were currently experiencing a high volume of incoming applications. Since each one is carefully reviewed, the process takes additional time and has resulted in some delays.
  Your tutor application is in our queue, and at our current pace, a decision should be made within the next 57 business days.

  We appreciate your patience and understanding.

  Best regards,
  The Studypool Team

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Studypool is impossible to get ahold of or find anyone/ any contact information to talk to someone. Have sent multiple emails to the contacts information online but haven't received a response. I would like a subscription canceled that I was unaware of and associated to one of our credit cards. I would like a full refund. Again, I'm not able to get into the site to try and cancel and I can't get ahold of the company. The only number for them is disconnected.

  Business Response

  Date: 07/03/2025

  Hello,

  Were very sorry to hear about your experience and that you had difficulty reaching our support team. Please know that the best way to contact us is by emailing REMOVEDas outlined on our website.

  Wed like to confirm that your refund has now been successfully processed. You should see the refunded amount reflected on your original payment method within 510 business days from today. Additionally, the subscription linked to your account REMOVEDhas been canceled.
  

  We sincerely appreciate your patience throughout this process.
  

  For more information about our refund policy, please visit: REMOVED
  

  Best regards,
  The Studypool Team

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for their service. I do not have an account not did I authorize this charge. There is no contact information to call or dispute the charge.

  Business Response

  Date: 07/02/2025

  Hi there,

  I'm sorry to hear about your experience. Were committed to resolving this as quickly as possible. To help us locate the transaction and move forward with your refund request, please provide the following details:
   
  The last 4 digits of the card that was charged
  The exact amount charged
  The date of the transaction
  

  If the transaction was made via REMOVED, please provide the email address associated with your REMOVEDaccount instead.
  

  Once we have this information, well investigate further and assist you in processing the refund promptly.
  

  Best regards,
  The Studypool Team

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $55.08 annually for a subscription since 2023. I do not utilize this service and I am requesting a full refund of these charges. I have attempted to reach Studypool support by phone and email with no success.

  Business Response

  Date: 06/18/2025

  Hi there,

  Thank you for reaching out. I'm really sorry to hear about your experience.

  We have refunded the charges to your original payment method. Please allow 5-10 business days for the amount to be reflected in your bank account.

  Please note that subscriptions can be easily canceled from the Settings page. Any subscription service from any website will have recurring charges.
  

  Let me know if there is anything else we can help you with.
  

  Best regards,
  Studypool Team

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is impossible to get ahold of or find anyone contact information to talk to someone. Have sent multiple emails to the contacts information online but haven't received a response. I would like a subscription canceled that I was unaware of and associated to one of our credit cards. I would like a full refund. Again, I'm not able to get into the site to try and cancel and I can't get ahold of the company. The only number for them is disconnected.

  Business Response

  Date: 04/11/2025

  Hi there,

  Thank you for reaching out to us.

  Could you please confirm the email address associated with your Studypool account? The email you provided does not appear to be linked to any existing account in our system. Alternatively, you can share the last four digits of the credit card used, and well do our best to locate the charge.

  Looking forward to your response.
  

  Studypool Team

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23162476
  
  I am rejecting this response because:  I need a phone number to contact your in order to resolve the matter based on the questions you have asked.... Can you please provide a phone number for me to talk with an employee of Studypool to resolve this unfortunate matter?
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 04/24/2025

  Hi REMOVED,

  Thank you for your message.

  We understand your preference for phone support and truly apologize for any inconvenience. At this time, Studypool does not offer phone support; however, were fully committed to resolving your concern through this message thread or via email at REMOVEDwhere our management team can prioritize your case.

  Regarding your account, weve been unable to locate any records using the email address REMOVEDand your name. To help us move forward quickly, please provide the last four digits of the card that was chargedthis will allow us to locate the transaction directly, even without account details.

  Were here to help and will work with you step-by-step to ensure this matter is resolved.

  Looking forward to your response.

  Best regards,

  Studypool Team

  Customer Answer

  Date: 05/01/2025

  REMOVEDhas resolved the issue from Studypool. 

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just subscribed to your subscription and did not find what I was looking for and would like a refund. I subscribed with the idea that there was a 100% money back guarantee, however when contacting the support agent I was informed that that was not the case even though it is advertised on the subscription selection screen. I am very dissatisfied and would like to cancel my subscription and receive a full refund of the paid month.

  Business Response

  Date: 04/11/2025

  Hi there,

  It looks like our team processed the refund on April 8th back to your original payment method. Please note that the refund can take between 3-5 business days to complete.

  Thanks,

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVEDBlekemolen

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDclaims that it takes 72 hours to cancel a subscription. Mind you, they took 1 second to process my payment. A payment and a subscription are two separate systems. Forcing people to wait 72 hours to cancel a subscription is called a dark pattern in the form of Forced Continuity. By engaging in these deceptive practices, Studypool REMOVEDis currently violating the following laws:FTC Act (15 U.S. Code 45 - Unfair or Deceptive Acts or Practices)The "Negative Option Rule" (16 CFR Part 425)Restore Online Shoppers Confidence Act (ROSCA - 15 U.S.C. 84018405)Digital Services Act REMOVEDProtection Regulation (GDPR)Consumer Protection from Unfair Trading Regulations 2008 (CPRs)I attempted to contact their customer support that had a wait time of "a few minutes". 50 minutes later, I have yet to receive a response. I can only assume they are hoping that I forget about this and hopefully leave my subscription active for another month. The fact that BBB has this company rated so high is a testament to how well the BBB vets the businesses they endorse.

  Business Response

  Date: 03/24/2025

  Hi there,

  Thank you for reaching out to us, and we're sorry to hear about your experience.

  We're happy to let you know that your refund was successfully processed. You should see the amount reflected in your original payment method within 35 business days.

  Best regards,

   Studypool Team

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my subscription canceled. I would like a 2 month refund. I'm not able to get into the site to try and cancel and I can't get ahold of the company. The only number for them is disconnected.

  Business Response

  Date: 03/19/2025

  Hi therem

  We're sorry to hear about your experience and appreciate you reaching out.

  Please note that we have processed a full refund for both months, and your subscription has been successfully canceled. If you have any further questions or need assistance, feel free to reach out.

  Best,
  The Studypool Team

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED