Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this account and was billed for something Ive never even seen before.

  Business Response

  Date: 12/04/2023

  ******,

  Thank you for contacting us. We apologize for any confusion that *** have arisen regarding Study.com's billing policy. We have located your support ticket and account and confirm that our team has processed a refund for one month's subscription. However, we have issued an additional refund upon further review of your circumstances.
  
  If you have any questions or concerns, please do not hesitate to contact us at ***************** or refer to your support ticket ending in 720. We are committed to providing you with the highest level of service and support.

   

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this subscription two weeks ago and they went in and took $29.99 out of my bank account this morning.

  Business Response

  Date: 10/09/2023

  ****,

  Thank you for getting in touch with us regarding your billing concern. Upon reviewing your support ticket and account, we found that your account was not canceled after the paid trial offer and, therefore, charged a monthly subscription fee. However, we are glad to inform you that our team has successfully canceled your account and resolved your billing issue. If you have further questions, don't hesitate to contact our support team at ****************** We are always available to assist you!

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge to credit card on September 15,2023 in the amount of $65.00. There was never any order made. No response. Had to have credit card replaced.

  Business Response

  Date: 10/09/2023

  ******,

  Thank you for reaching out with your billing concern. Our support team has reviewed your account and support tickets, and we're pleased to inform you that we have processed a maximum refund and confirmed that your account has been canceled. If you have any questions, please don't hesitate to contact our support team via email at ****************** We are always here to help!

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially excited that ************* told me I could expedite my degree by utilizing study.com to take two courses that I could get done quicker than I could at my university. Unfortunately, my entire experience here at study.com has been a nightmare. Quiz scores don't update to your overall score unless you retake a proctored final. On the college saver plan which I am on, two proctored final attempts are included in your initial cost. There are no signs or notices anywhere on the website or the app telling you that your improved quiz scores will not impact your proctored final until you ************ is no mistake, and is absolutely by design. It is a scam that allows the company to charge students who don't need really to retake a final, to pay for an additional exam ($70). On top of all of this there is no chance at you speaking to an actual person who has the ability to resolve your issues or give you any feedback. They simply take your information and relay it to the billing department. STAY AWAY FROM THIS COMPANY!!!!!!!

  Business Response

  Date: 07/24/2023

  Thank you for reaching out to us. I am sorry  for any frustration you experienced with our platform. I have personally reviewed your account and the multiple support tickets, and I am pleased to inform you that your concern has been successfully handled and resolved. If you have any further questions or concerns, please do not hesitate to contact us. Our team is always here and ready to assist you in any way we can.
  
  

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership subscription for $21.21 a month with being able to cancel at anytime. My subscription was successfully cancelled and even when I log on it states that my subscription is inactive yet they continue to take money from my debit card for the membership. I have contacted them a few times.

  Business Response

  Date: 06/19/2023

  Thank you for writing in. We apologize for the trouble you encountered while canceling your account. We have carefully reviewed your support tickets and found that you had another active Study.com account. We have successfully canceled the second subscription and resolved your billing issue. Please be on the lookout for an email regarding your account details. If you have any questions or concerns, please feel free to contact us. Our team is always ready to assist you.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site charges an unethical amount of money considering that their target consumers are students. I was hoping to utilize the resources of Study.com for a couple of upcoming licensure exams that I'll be taking. However, the site quoted me $70/month to use those resources. As students, we already struggle to afford basic living expenses due to time restraints surrounding work opportunities, and the enormous amount of money that we already pay in tuition costs. In regards to my own personal situation, my financial difficulties are further compromised, because I'm a single mother of three children. This site is taking advantage of students who are trying to further their education, and who simply want to find resources that they can use to be successful. If study.com was truly in the business of helping students succeed, they'd lower their costs dramatically and/or provide their services for free to individuals who demonstrate financial hardship. As it currently stands, this company is simply preying on vulnerable students who are seeking academic support services.

  Business Response

  Date: 06/19/2023

  Thank you for sharing your feedback about our pricing. I apologize for any inconvenience caused by our pricing structure. At Study.com, we strive to provide quality education that is both accessible and affordable, and we regret that we fell short of your expectations. We wish you all the best in your academic pursuits, and we invite you to try out our platform with confidence, as we offer a 30-day moneyback guarantee. If you decide that Study.com is not the right fit for you, you can easily cancel and request a refund by emailing our support team at ******************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free 7 day trial. I was immediately charged for two ***** charges on my account even though I cancelled within the 7 day trial period. You absolutely cannot reach anyone at this company Do not sign up for the free trial service period!!! Beware it is a scam!! B

  Business Response

  Date: 06/19/2023

  Thank you for reaching out to us with your concerns. We apologize for any confusion regarding our trial offer and refund policy. Please be aware that refunds are not automatically issued and must be requested by contacting our support team via email. Upon review of our records, we did not find any previous refund requests from you. However, we were able to locate your Study.com account associated with the email address ************************ After considering your situation, we have processed a one-time refund of $x.** to the card on file. Your Study.com account has now been cancelled, and you will no longer have access to the platform. If you choose to reactivate your account in the future, you can do so at any time and still retain your course progress and preferences. Your refund should be processed and received in 5-7 days, depending on your bank's processing times. If you have any further questions or concerns, please don't hesitate to reach out to us via email at support @study.com.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was fraudulently charged by this company. I have never even heard of them. No one else has access to my card. When I called them to see if it could be resolved they just took down my name and phone number. Not high hopes that my money will be returned with that small amount of information but this is the route my bank is making me take.

  Business Response

  Date: 05/15/2023

  ********,

  Thank you for reaching out about your billing concern. After reviewing your account and support tickets, I have found that there is an account registered under your school email address ************************************** I noticed that this account was paused on 3/28/22 using the pause feature, which allows you to temporarily suspend your account for up to 3 months and will automatically renew. We have processed a maximum refund of 6 months back to the card on file. If you have any further questions or concerns, please don't hesitate to reach out to us at ****************** Thank you for your patience and understanding.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/12/2023 I purchased a membership subscription for $21.21 a month with being able to cancel at anytime. My subscription was successfully cancelled and even when I log on it states that my subscription is inactive yet they continue to take money from my debit card for the membership. I have contacted them a few times.

  Business Response

  Date: 05/03/2023

  *****,

  Thank you for reaching out. I am sorry for any confusion regarding Study.com's billing policy. Upon reviewing your accounts and support tickets, I found that you had two active accounts which led to multiple charges. The account linked with email address ******************** was successfully canceled and refunded on March 16, 2023. Likewise, the second account under email address ******************* was canceled and refunded on April 17, 2023. If you have any further inquiries regarding your account, please feel free to email ** at ****************** We are here to assist you.

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hired by Study.com as a contractor to write long ****** plans for $50 a plan. I completed five ****** plans (which were approved) and then the sixth was returned to me. ***********************/*************************** stated that they didn't like the ****** plan because it used repetitive language and didn't address exactly what it was supposed to (it did address those things and there wasn't much repetitive language- the questions being asked were repetitive). In any case, they usually send a ****** back to you for revision if the reviewer wants you to change anything. Instead, they said that they were terminating my contract because I used repetitive language on that one and blocked me from accessing the account. The ****** plan was fine and I thought the whole thing was shady. I could have revised it to their satisfaction. Plus, it was really low wages for what was asked of me- I spent at least 4-5 hours on each of those ******s. I have an MBA and a PhD so I am more than capable of writing these plans. (I've attached our email exchange related to it)Regardless, my goals are two-fold: 1) To be paid for the ******s I wrote- $250 (the 5 approved that I completed). I have an invoice from when I had only completed three. Unfortunately, I am unable to access the latest one (showing all 5) because I can't access the site. I attached the partial invoice to this complaint.2) To warn others who may get taken by this company. I do feel that something really unethical is happening there with making people work and then not paying them. It's a scam. I realize that this is not a huge amount of money, but I did the work and it's not fair to not be compensated and then also treated so poorly. I don't want others to make the same mistake. I don't want to work with study.com anymore, but I do deserve to be compensated for my time. Thanks for your help.

  Business Response

  Date: 04/25/2023

  Thank you for writing in and sharing your experience. We appreciate your hard work and dedication to creating quality content; however sorry to hear Study.com was not a good fit. After some research, it is confirmed that you were paid for all approved ****** submissions. If you have any questions, please do not hesitate to email us at ******************************* We are happy to help!