Complaints
Customer Complaints Summary
- 168 total complaints in the last 3 years.
- 86 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no clue what this is. I noticed a charge I did not recognize on my bank statement today - obviously I do not check it as closely or regularly as I should. I went to the website and checked my e-mails. I have no reason to have signed up for this nor any indication that I have ever signed up for this, despite a heft monthly charge of $59.99 -$64.34 for years. There are no e-mails from this website in my account- junk or otherwise, I have not gotten any letters, phone calls, and there does not appear to be an account that has any e-mails of mine associated with this website. This prompted me to go through my statements, and this is the only charge I do not recognize. I assume I have just always looked past it because there were no other weird charges around it. At this point I have to assume that I clicked on a phishing e-mail in the past and they got my card information from that.
I tried calling the company, and was asked to leave a brief phone message. I also called my bank to dispute as many charges as possible. I am not sure how in the heck to get my money back or whether this is even a real company that I am able to get my money back from. I see that I am not the only person who has reported a similar issues. If this is a legitimate company, perhaps an employee was using phishing emails or other illegitimate means to get payment information from people to sign them up for fraudulent accounts. But whatever the issue, it appears to be more than a one off situation and needs to be investigated. I assume my next steps are filling a police report.Business Response
Date: 01/04/2023
Business Response /* (1000, 5, 2022/12/15) */
Thank you for writing in. I am sorry for any confusion surrounding Study.com's billing policy. Subscriptions are billed monthly or annually until canceled or paused. After reviewing support ticket ******** I see that one of our agents processed a maximum refund to the card on file. I can confirm your subscription is canceled as of 11/10/22. If you have any questions, please email us at ******************Initial Complaint
Date:11/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The website of study.com suggested opting for a free trial of 30 days risk-free and asked for credit card information for authorization. It did not show me any amount of charging or the cycle. The moment I gave my credit card, they immediately charged $211.59 and added it as a monthly payment, and they are not refunding my amount even after filing a complaint Ref #******** This is highly unacceptable and unethical, and they lost my trust. I did not use any content, and I filed a complete refund and cancellation of the account. However, they are saying only the next billing cycle is canceled and are forcing me to use the material for 30 days which I don't want. Please help stop this unethical behavior on the internet, and I need a complete refund of my money.Business Response
Date: 01/05/2023
Business Response /* (1000, 5, 2022/12/15) */
Thank you for writing in. I am sorry for any confusion surrounding Study.com's billing policy, as all subscriptions are billed upon activation. After reviewing your account and support tickets, I see that the account was successfully refunded within 24 hours of receiving support ticket ******** If you have any questions or concerns, please email us at ******************Initial Complaint
Date:11/05/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't have a ********* account, but realized they have been charging me 59.99 monthly. I searched both my email accounts to verify that I do not have an account with them.Business Response
Date: 01/13/2023
Business Response /* (1000, 5, 2022/12/19) */
***,
Thank you for writing in regarding your billing concern. Unfortunately, we could not locate an account or any support tickets. In an attempt to contact you, an email was sent on 12/15/22 and two phone calls on Friday, 12/16/22; your mailbox was full, and I could not leave any messages; a follow-up email was sent, and have yet to hear back. Please be on the lookout for support ticket ******* or email us at ***************** for assistance. I look forward to hearing from you.
Business Response /* (-10, 6, 2022/12/19) */
***Document Attached***
Screenshots showing an attempt to contact customer by email and phone as well as an follow up email.
Consumer Response /* (2000, 8, 2022/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am confused. If you also can't find an account, why have I been billed for over a year?Initial Complaint
Date:11/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They advertise a 7 day free trial. I signed up and cancelled within 48 hours because the content was not what I needed and too complicated to find anything. They charged me anyway and said that the trial is a discounted rate. Study.com is a scam.Business Response
Date: 01/04/2023
Business Response /* (1000, 5, 2022/12/15) */
Thank you for writing in. I am sorry for any confusion surrounding the Paid Trial Offer. The Special Offer Period is an opportunity to experience Study.com at a one-time discounted rate. This allows new members to try out all of the features of Study.com and see if it meets their study needs before committing to a monthly subscription. Fees paid for the Special Offer Period are non-refundable. After reviewing your account, we have made an exception and processed a one-time refund of $5.99 back to the card on file. If you have questions regarding your subscription, please email our support team at ******************Initial Complaint
Date:10/10/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misleading Advertisements alluding to 30 Day Free trial.
Immediately charges $213.19 to my account.
This is bait and switch.Business Response
Date: 10/27/2022
Business Response /* (1000, 5, 2022/10/20) */
******,
Thank you for writing in. Sorry for any confusion surrounding the 30-day money-back guarantee. After reviewing your account and support tickets, I see that your account was refunded as requested. If you have any questions, please do not hesitate to email our support team at [email protected].
Consumer Response /* (2000, 8, 2022/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My initial refund request was rejected. It wasn't until I posted this BBB complaint and one with the AG's office that I did receive my refund. Complain to your State's AG office, folks. BBB is just a public forum, the Government is there to protect our consumer rights and hold businesses accountable.Initial Complaint
Date:10/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Study.com for my classroom and I thought it was free. It was a very short period of time and I did not want to use it again as I did not find it helpful or useful. I now realized that they charged me $31.86 MONTHLY!! since 2020. I want reimbursement for all that I paid this company.Business Response
Date: 11/14/2022
Business Response /* (1000, 5, 2022/10/24) */
Thank you for writing in. Sorry for any confusion surrounding Study.com's billing policy. As stated in our Terms of Use section 12b, "vii. Cancellation. You may cancel your membership at any time by visiting the "My Dashboard" page on the Site. After cancelling your membership, you will continue to have access to the Services through the end of your Billing Cycle. WE DO NOT PROVIDE REFUNDS OR MEMBERSHIP CREDITS FOR ANY PARTIAL-MONTH OR PARTIAL-YEAR MEMBERSHIP PERIODS, UNWATCHED LESSONS OR UNUSED MEMBERSHIPS." After reviewing your account and support ticket, a maximum refund was successfully issued to your account and processed on 10/10/22 and 10/20/22. If you have any questions, please email our support team at ******************
***********************
Business Response /* (-10, 6, 2022/10/24) */
***Document Attached***
Screenshots of 6 month maximum refund successfully processed and study.com's cancellation/refund policy.Initial Complaint
Date:09/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction Sept 25 ,2022
amount of money: $5.99 into price
online registration to access online content
educational videos are offered. The videos all crash and inaccessible.
it's a scam and a disappointment. then the company got my money, and I want it back. There were complaints of about their contents being useless and just garbage.
This video was recommended by my professor from the University of the people, and I will definitely complain as well.Business Response
Date: 11/07/2022
Business Response /* (1000, 5, 2022/10/20) */
*******,
Thank you for writing in. I am sorry to hear you were experiencing some technical issues. The internet connection or download speed can often affect the loading of video content. After reviewing your account and support ticket, I see that your account was promptly refunded. If you have any questions, please do not hesitate to email our support team at ****************** We are here to help!
Study.com is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.