Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notice: Submitted via the BBB website and sent to [email protected] am enrolled in Computer Science 336: Network Forensics (SDCM-0234) and purchased the full Study.com subscription, which I understood would include all required course materials.I was recently directed to a required assignment on a third-party platform with a $90 fee. Neither the syllabus nor Study.coms Terms of Service disclose this.Relevant TOS sections:3 (Fees and Payment): subscription cost only, no mention of mandatory third-party fees.6 *********************** mentions links but does not require payment.9 *********************** tools/resources access, no extra charges.13 (Educational Institution Relationships): refers to partners but no fee requirement.15 (Disclaimer of Warranties): risks/limitations, not authorizing charges.Concerns:Transparency: Extra fee was not disclosed.TOS: Subscription does not include required third-party payments.I request clarification: Is this assignment required for credit? Is there a Study.com-hosted alternative? If not, why impose an undisclosed fee?I want to finish my course but should not have to pay this extra $90. This is not a cancellation notice.Thank you,***** ******** **************************

  Business Response

  Date: 10/07/2025

  Thank you for reaching out about the third-party fee in Computer Science 336: Network Forensics.
  

  Our Customer Support Manager has responded to your ticket (#*******), but I wanted to explain a bit more. Under the course syllabus page there is mention of a third-party platform and additional fee to complete this course. This external tool is required to complete part of the coursework and provides the practical experience needed for the course objectives.
  
  While your Study.com subscription includes most materials, some advanced courses may include third-party tools with additional costs. These are noted in the syllabus to keep everything transparent.
  
  Unfortunately, there isnt a Study.com-hosted alternative for this specific assignment, but were happy to help you review other course options without additional fees if you prefer. Thank you for your understanding and please look to your support ticket for more information. 
  
  

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23960276
  
  I am rejecting this response because:
  I am writing in response to Study.coms recent submission regarding my complaint about a third-party fee in Computer Science 336: Network Forensics.
  
  While Study.com references the syllabus and mentions a third-party platform, I have carefully reviewed both the syllabus and the Terms of Service and cannot locate any policy, clause, or section that supports the enforcement of this extra assignment against me. I respectfully request that Study.com provide specific details on which policy, Terms of Service clause, or syllabus section they are sourcing to justify requiring this assignment.
  
  Additional Context:
  
  Promised Exemption: ***** *. explicitly stated that I would be exempt from Assignment 1 (the extra paid assignment). Despite this, the assignment was treated as mandatory, marked grade pending, and ultimately impacted my final grade.
  
  Unhonored Response Timelines: Study.com promised a reply within two business days, yet I have received no timely follow-up, and this issue has persisted for weeks, even during the ongoing BBB case.
  
  System / Platform Failures: I experienced a soft lock, as I could not submit the required statement to take a zero because all submission attempts had been used. My account/profile is blocked from saving critical details due to my legal name, which the platform refuses to resolve.
  
  Support Issues: Responses were delayed, inconsistent, or automated, failing to honor promised actions. My follow-ups, including emails to ***** *. and prior BBB correspondence, remain unanswered.
  
  
  Impact:
  These failures have disrupted my coursework, caused unnecessary stress, and created uncertainty regarding transfer credits and educational progress.
  
  Requested Clarification / Resolution:
  
  1. Immediate correction of all grades to reflect my actual performance, honoring the promised exemption.
  
  
  2. Clear specification from Study.com of which syllabus section or Terms of Service clause authorizes enforcement of this assignment.
  
  
  3. If unresolved promptly, I may pursue a full refund of my Study.com membership, due to service failures, unhonored promises, and undue stress caused by their platform.
  
  
  
  I respectfully urge the BBB to review the full scope of this complaint, including unhonored exemption promises, delayed responses, platform failures, and support mismanagement, rather than focusing solely on the existence of a third-party tool.
  
  Thank you for your attention.
  
  Sincerely,
  ***** ********
  
  

  Business Response

  Date: 10/10/2025

  The third-party lab requirement for Computer Science 336: Network Forensics is clearly listed on the course syllabus. This information is visible so students can review it before enrolling or signing up for a membership. Your exemption for Assignment 1 was processed and the system has now been updated to reflect it correctly. The first message we received from regarding your advisors name was sent to our technical support team and has been corrected. My colleague has also responded to your ticket ******* notifying you of the corrections. We understand delays can be frustrating and appreciate your patience while these matters were resolved.
  
  

  Customer Answer

  Date: 10/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Initially was not properly disclosed after checking unless it was recently added as the advisor sent we will make it more clear for future students

  But the grade has been adjusted so I am OK with the outcome 
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my course and needed to have my assignments graded to meet the deadline for transfer credits to my university. I took a total of 7 classes with Study.com and had no issues with the first 6 however for my last one, I submitted the assignments 3 times and always got flagged for AI use which I, in no way, used AI. After the 4th submission, they still didnt grade it. Gave me the same prompted email and absolutely no customer service whatsoever. They have cost me my spot for admission and unfortunately had to give up a scholarship that was granted to me to start school for that particular start date. I was so upset and just wanted the class to be done with to transfer it in eventually and I submitted a request to skip the assignment and provide me with a zero since I wouldve passed it without that assignment. However, it has been almost a week and they have not replied to any of my 4 emails sent to them. Im at a loss and I am now over $200 in the hole with nothing to show for it and have lost a lot in the process.

  Business Response

  Date: 10/07/2025

  Thank you for reaching out! We apologize for the delay. We understand how frustrating it can be to wait for your grades. Some assignments take a bit longer to process, especially if theyre flagged for additional review. I can confirm that your course has now been graded and your updated transcriptincluding Humanities 201was sent out on September 30. Please dont hesitate to reach out if you have any additional questions or concerns. Were happy to help.

• Initial Complaint

  Date:09/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid to complete a course: Communications 101: Public Speaking with study.com months ago, I have completed the course and submitted the required assignments. I am unable to take the final exam due to a missing assignment- which I have submitted weeks ago... I have resubmitted and emailed support multiple times trying to address this issue to no avail. The support does not get back to me via my attempts to resolve thru email or phone. I have paid to take this course and am unable to proceed. I need them to look at my submission and let me proceed with taking the final exam for this course.

  Business Response

  Date: 09/29/2025

  Thank you for bringing this to our attention. After reviewing your account, I can confirm that Communication 101 is pending the final grade on Assignment 1. I have escalated your concern to the grading team and requested a review of your most recent submission. Occasionally, issues with assignment submissions result in longer processing times for grading. I will provide you with an update on ticket #******* as soon as possible.
  
  For Communication 101, there is no final exam. The assignments serve in place of the exam. I have submitted the two previously graded assignments (2 and 3) on your behalf so they are properly registered in your account. Once the last assignment is graded, we will finalize the course.
  
  If you are no longer taking courses with us and all course requirements have been completed, you may cancel your account. An active account is not required while waiting for grades or when requesting transcripts. We appreciate your patience and look forward to assisting you with finalizing the course.
  

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Study.com for multiple courses and have had timely responses to grading assignments. Most of the time is has been with 3-4 days. I am currently in my 4th week of waiting for my assignment to be graded. I have previously reached out to Study.com for and update on this issue and was given the usual response of being overwhelmed with assignments a everyone is working diligently at returning assignment grades promptly. They even quote a 7 day estimate. Well I'm 4 weeks in and nothing. For the amount of money I've spent I think that 4 weeks is unacceptable and even more so with no update. It is unclear to me how some courses can be graded within hours and other take 4 weeks plus. Now my subscription has expired and I feel like Study.com is trying to get another month of payment for no service.

  Business Response

  Date: 09/17/2025

  Thank you for reaching out. I apologize for the delay in response. After reviewing your account, I was unable to locate any pending courses or ungraded assignments. If you believe something is missing, please dont hesitate to contact us at ***************** with the specific course and project details. Well be happy to look into it further and assist you promptly. Thank you for bringing this to our attention.

• Initial Complaint

  Date:09/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a course -Environmental Science 101, I received a grade of 69 and I need a 73 for my degree program. I resubmitted one of the assignments and have not received an updated grade. I need them to grade that assignment and submit a transcript to ************************* in ***** so that I can have a full transcript and take my nursing NCLEX test. I have called and emailed over a dozen times and have received no response. I just need to hear from someone so that I can move forward and either retake the class or have a passing grade.

  Business Response

  Date: 09/17/2025

  Thank you for reaching out! After reviewing your account, I can confirm that a member of our support team has finalized the course and notified you via email under ticket #*******. Please note that transcripts are not sent automatically, they do need to be requested. If youd like help with that process, were happy to assist
  

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased one month of the college saver plan in attempt to save money with study.com, this has led to nothing but a waste of time and the scamming of my limited funds for college. In attempt to get all of the credits I could before starting my fall semester I fulfilled most assignments and tests etc within the first half of my membership, almost none of it was graded or valued by any metric by the time my subscription ended. In fact, worse than not getting any of the value seeked from my subscription, after WEEKS of assignments not being graded I am being levied claims against me that I am using AI in my work, and I am unable to do anything in response. I have submitted several claims to their customer service and have heard back maybe once, meanwhile my subscription burns to nothing, and I have not a single college credit available to transfer/threatened to be banned for allegedly using AI when provided no evidence or information to back this up asides from highly unreliable "AI checkers" that from their own policy and fine text state that they are anything but accurate and simply detect AI like patterns, which apparently is just writing to standard and not intentionally s******* with grammar and using odd language. Overall I ask for assistance in getting this company to actually do their job and be held accountable for their lacking customer service, and bad faith business, and that I at least can continue my education without constant roadblocks wasting my time, and money.

  Business Response

  Date: 09/05/2025

  Thank you for reaching out. We understand your concern and appreciate your patience. After reviewing your account and the communications with our customer support team, we can confirm that a 2-week courtesy extension has been granted. This will allow additional time to revise assignments and resubmit them. Our grading team has also reviewed the assignments, and a detailed response has been provided under support ticket #*******. We encourage you to review the feedback carefully and resubmit the assignments at your earliest convenience. Please dont hesitate to reach out if you have any further questions or need clarification.

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed course Business 314 and Finance 301 and have not received my finals score. I am waiting for my assignments to be graded which have taken way longer than originally quoted. This delay is affecting my timeline to have the classes submitted using alternative credits with my university. I have reached out multiple times to customer service both via phone message and email and still have received no answers. I am requesting that my assignments be graded so I can request a transcript be sent over and there be no delay in my graduation date with my university.

  Business Response

  Date: 09/02/2025

  Thank you for your patience during the grading process. After reviewing your account I can see that all courses have been finalized. Transcripts are now available to request. We truly apologize for the grading delay. We're taking steps to ensure a smoother process moving forward. If you need anything further, please dont hesitate to reach out to support. We're here to help.

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com membership #******** Issue #1:Background:Submitted Assignment #3 for course English 305 on July 25th. Turn-around grading time is supposed to the 5-7 business days.Concern:***** in grading so they can charge me an additional month of payment.Issue #2:Background:Submitted Assignment #2 for English 305 on July 26th. Concern:Submission was returned on August 22nd stating it was not the minimum length. This was incorrect but added words and resubmitted on Aug 23.I have tried to solve extensive grading time periods by submitting support tickets (see attached). I have also been in contact with customer service which representative, *****, stated they are backed up.

  Business Response

  Date: 09/02/2025

  Thank you for your patience during the grading process. After reviewing your account I can confirm that all courses have been finalized and transcripts are now available to request. We truly apologize for the grading delay. We're taking steps to ensure a smoother process moving forward. If you need anything further, please dont hesitate to reach out to support. We're happy to help!
  

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com is refusing to grade my final assignment in an attempt to get me to pay for another month of subscription to their service. There are numerous documented other students experiencing the same bad faith business practices. I paid $230 for this subscription and have submitted 13 assignments prior to this, all of which were graded in a timely manner. I get to my very last class and submit all assignments and then they refuse to grade the very last assignment that makes the class complete so I can send my transcript. The class is Humanities 201. I have submitted multiple support tickets, called the support number, emailed the support line, and have received no help at all. I missed my Sept enrollment deadline due to these deceptive and bad faith business practices. I have had enough points to receive credit for the class since the first assignment was graded. They are holding my transcript hostage by refusing to grade the last assignment and attempting to get me to resubscribe for another month. You can see in my attached photos that they graded my first assignment for this class on 8/11. Then the second one on 8/13. I submitted the 3rd one, the one they refuse to grade, at the same time as the second one. Its now been another week since they last graded the second one. This is deliberate. This is deceptive.

  Business Response

  Date: 08/26/2025

  We sincerely apologize for the delay you've experienced. Due to a higher-than-usual volume of submissions, our grading team is currently behind schedule. To help avoid further disruption, your course was finalized based on your current progress, resulting in a passing score of 79%. This enables you to request transcripts immediately, even while final grading is still underway. Once your remaining assignment is graded, youll have the option to request an updated transcript reflecting your final course score. We've notified our grading team of your situation and will follow up with you directly as soon as we receive an update. Please note that an active subscription is not required while you're waiting for assignment grading or when requesting transcripts. We appreciate your patience and understanding. Again, we sincerely apologize for the inconvenience.

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though, while my issue is now resolved, I do still believe others will experience this problem. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Study.com has been completely unresponsive and negligent in handling my coursework and grades. As a student on a limited budget and strict timeline, I rely on timely grading and proper communication to continue my education.I completed all required coursework and have contacted Study.com countless times requesting that they grade my final course so I can transfer my credits and enroll at another college. Despite their claim that assignments are graded within a few days, each assignment has taken 23 weeks or longer, and my final course has been sitting ungraded for over a month.Their customer support is essentially nonexistent. They do not respond to most tickets, and when they do, it is with the same generic, canned message blaming high volume. There is no phone support or escalation option. This leaves students completely stranded with no way to resolve urgent academic needs.Because of these delays, I missed my enrollment deadline at my transfer school, which has set me back significantly in my education and career plans. This situation is unacceptable for a company that markets itself as a pathway to higher education.I am not the only student affected. There are numerous similar complaints online describing the same issuesdelayed grading, poor communication, and lack of accountability. Study.coms failure to provide timely grading and responsive support is causing real harm to students who are working hard to improve their lives.I am requesting immediate resolution of my outstanding grade and an investigation into their practices. Students should not be misled into believing they can rely on this company when their systems and support are failing at such a critical level.

  Business Response

  Date: 08/24/2025

  Thank you for bringing this to our attention. We sincerely apologize for the delays and frustration you have experienced. We understand how important timely grading and clear communication are, especially when you are working toward academic and career goals. Due to a recent increase in course submissions, our grading team experienced higher than normal volume, which unfortunately caused some delays. We are actively working to improve turnaround times and communication. We have reviewed your account and can confirm that all of your courses are now finalized and ready for transcript request. Your ticket has also been escalated to ensure everything is in order. As a courtesy for the inconvenience, a one-month refund has been issued to the card on file. We appreciate your patience and are committed to improving the student experience. Please don't hesitate to reach out if you need anything further.