Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***** has been 45 days since the delivery, which is way far more than the timeframe of 7-10 days as they stated in their return policy. Additionally, my order detail and return detail are not accessible from my end, links became 404 errors when redirected. I also didn't receive the emailed confirmation of the last live chat with the customer service team on Feb 19 as before. This retailers failure to honor its refund policy and its lack of responsiveness constitute unfair business practices. I have been left with no resolution or choice in this situation.

  Business Response

  Date: 03/10/2025

  Thank you for providing the communication for your case ******** for ***** *****, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  Regarding case number ********, we understand that you returned your SanDisk memory storage device and requested a refund. Due to unforeseen circumstances, there was a delay in processing your return. Your return was processed, and a refund was initiated via ****** on Monday, March 3, 2025 and ask that you check your ****** account to ensure the refund was received.
  
  We apologize for the delay and inconvenience this has caused you and appreciate your patience and understand.
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22677652
  
  I am rejecting this response because:

  SANDISK knows their product - a very expensive SSD has a failure  I have jumped through their hoops, they still continue to send me canned responses and NO resolution.  They acknowledge theyve received the defective unit but still havent replaced it. Time is money and our ************************ will be more than happy to remind sandisk of their responsibilities related to their warranty.

  Additionally, I find it abhorrent that Sandisk would send such a noncommittal, LYING response to the BBB about THEIR shortcomings in customer service.

  DO BETTER!

  
  Sincerely,
  
  ****** *******

  determining when - or IF - we will ever receive replacements to their KNOWN defective *********** a corporate purchase of SanDisk's flagship products, we expect better than to be sold items with known overheating issues and then being forced to fight to get coverage under warranty.This BBB complaint is a courtesy to SanDisk Corporation as we reserve the right to file proper complaints with the Attorney General and *** over their refusal to promptly honor their warranty.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ****** *******. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

  Business Response

  Date: 01/15/2025

  We would like to inform you that we received the package associated with **** tracking number: ********************** on December 18, 2024, and processed it accordingly.
  
  Additionally, we noticed that another package was sent under **** tracking number: **********************. After reviewing, we can confirm that the product was not included in that package.
  
  As a result, we are unable to process your warranty request until we receive the original product. We apologize for any inconvenience this may cause and appreciate your understanding.
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20th 2024 I purchased an extreme pro 256 GB uhs II V60 SANDISK SD card from best buy for $151.19 The card stopped working a couple of months later. So I utilized the warranty that sandisk offers. This was early October. Around the 1st of the month I was told I would have a replacment card sent to me within ********************************************************* card mid October and I have called countless times and have been told the same thing over and over again that I would revieve shipping tracking for my replacment within ***** hours. It has been over a month and a half since they first told me my replacment was going to be on the way within 24 hours.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ******* *****. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22631504
  
  I am rejecting this response because:

  SanDisk has still not made any effort to provide my rightful replacement for the defective product I received.

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding **** ********. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

  Business Response

  Date: 01/13/2025

  Tell us why here...Thank you for your patience and understanding as we work to resolve this matter. Our support center has reached out directly to assist with your request, and we are committed to providing the necessary support.
  
  You can refer to your support reference number: 250114-000579 when contacting our support center.
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 9: I ordered a microsd card and expedited (2 day) shipping Nov 12: *** provides its last update and says it will provide a delivery date "when *** takes possession of the package."Nov 14: I reach out to Sandisk and they offer to refund the shipping, and assure me I should have the card by end of day Nov 15.Nov 18: No card, no update. I reach out to support again. They assure me the matter has been "escalated" to a "dedicated team." They tell me I will have an update in 1 to 2 business days.Nov. 25: No card, no update, though they have refunded the expedited shipping cost. I reach out to support. The support agent ignores my description and all the reference numbers I provide and tells me they will escalate my case to a dedicated team and will refund my shipping cost. I point out they have supposedly escalated it already and refunded the shipping. The agent then tells me that the usual duration for updates and resolution is 8 to 10 business days. I point out it has already been 7 business days, and ask what I can expect to hear then in the next few days. They ignore my question and tell me I will hear in 8 to 10 business days. I ask for clarification and point out again that it has already been 7 buskness days, so ask whether they mean in the next 3 days, or 8 to 10 business days from TODAY. The agent tells me it's the latter. I ask what has been done in the 7 business days that it has supposedly escalated already, and the agent ignores my question. It is at this point I ask to be transferred to a supervisor. They refuse, but ask me if I would like a callback in 24 hours. I point out that they have already failed to provide promised updates and ask if I can speak with a supervisor sooner. They consult and tell me I will hear in 1 to 2 hours, and ask if that's ok. I say yes but note that I am doubtful they will follow through. That period of time has now passed and I have heard nothing, so my next step is to file a complaint here.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ******* **********. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  To clarify the situation, my main frustration arose from the representatives continuously "promising" that a replacement would be sent "today!' each time I followed up. They provided numerous false assurances, which became my primary complaint. Although they eventually sent the replacement, this only occurred after I was completely exhausted and disheartened by the repeated empty promises.

  Regardless, the replacement was already received, and the case can be closed.

  
  Sincerely,
  
  ****** *******

  
  

  y took back my defective device and then disappeared!

  Business Response

  Date: 12/11/2024

  Thank you for providing the communication for your case ******** for ****** *******, SanDiskl is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the ********************** complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return their ********************** Clip Sport Plus MP3 Player for replacement. Our case notes indicate we approved an *** for the product. We sent an approval email to ****** ******* using the email on record and provided further instructions. The defective MP3 player was received on October 14, however due to no product availability for the specific model, the replacement had not yet shipped. According to our records, the replacement shipped on 11/6/24 with the tracking information showing delivery on 11/9/24.We apologize for the delay and inconvenience caused to the customer regarding this matter.

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2TB microsd card for 1 days shipping from Sandisk. The product never arrived thanks to poor *** service.The issue on Sandisks part is that they have made it to where I cant file a claim through *** for their missing product. I called and keep getting told to wait for them to send me emails meanwhile theyve already taken my payment and I never received my product. I am not going to pay for a product that I didnt receive especially when extra was paid for faster shipping.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two USB Type-C (SanDisk 1TB Ultra Dual Drive Luxe USB Type-C - SDDDC4-1T00-G46, Silver) from ****** on May 26th, 2024. Since purchase, the device overheats after less than a minute of being plugged into any device. It does not work as advertised. The overheating causes the device to transfer files extremely slowly.Attempts to Resolve:I contacted ****** on May 29th and I was advised to return the flash drive for a replacement. I followed these instructions and sent the item back. However, the replacement item has the exact same issue with overheating and does not work as advertised.Desired Outcome:I would like a full refund for the faulty product, as I am no longer interested in a replacement.Thank you for your attention to this matter. I hope for a prompt resolution.Sincerely,******* ***

  Business Response

  Date: 10/02/2024

  We are writing to provide an update regarding case number ********, concerning ******* *** who purchased two SanDisk 1TB Dual-Flash Drives.
  
  The customer reported that the all-metal, ****** flash drives feel warm or hot to the touch after use. We have informed them that this is a common characteristic of the product. To address their concerns, we offered to replace the drives with the same model in a black-plastic housing, which does not exhibit the same behavior. Unfortunately, the customer declined this offer and further assistance.
  
  Additionally, the customer is seeking a refund for their purchase from S&D Exchange, which is not an authorized vendor of ours. As the manufacturer, we do not process refunds for purchases made through third-party retailers. We recommend that the customer contact S&D Exchange directly to resolve their refund request.
  
  For customer satisfaction, we remain open to replacing the two all-metal drives with the black-plastic version, provided the customer returns both products in unaltered and undamaged condition. This return will allow us to conduct a Failure Analysis report.
  
  The customer, ******* ***, can reach us directly at ************** and should reference incident number: 241003-000522 for any further inquiries.
  
  

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 22211808
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Brian Kreis

  Business Response

  Date: 09/12/2024

  Thank you for providing the communication for your case 22211808
  for Brian
  Kreis, SanDisk is eager to provide a resolution or clarification for
  all customer concerns.
  
  The case number 22211808
  contains images showing the customer purchased two non-SanDisk products. The product
  is listed as a “Lenovo 2TB USB Flash Drive”. Please direct the customer to the
  correct manufacturer for assistance. Based on the images provided, we recommend
  the customer return to the point of purchase to initiate a return for a full
  refund.
  
  To purchase genuine SanDisk products, we recommend visiting
  our business website (https://www.westerndigital.com/company/distributors) for
  a list of retailers and authorized online vendors.

   

  Customer Answer

  Date: 10/01/2024

  Because they are allowing company to use to there products to scam people out of their hard earned doller 

  Business Response

  Date: 10/02/2024

  Please refer to initial response on 9/12

  ----------------------------------------

  Thank you for providing the communication for your case 22211808 for Brian Kreis, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  The case number 22211808 contains images showing the customer purchased two non-SanDisk products. The product is listed as a “Lenovo 2TB USB Flash Drive”. Please direct the customer to the correct manufacturer for assistance. Based on the images provided, we recommend the customer return to the point of purchase to initiate a return for a full refund.
  
  To purchase genuine SanDisk products, we recommend visiting our business website (https://www.westerndigital.com/company/distributors) for a list of retailers and authorized online vendors.

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22211808, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Brian Kreis

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/25/2024

  Thank you for providing the communication for your case ******** for ***************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the ********************** complaint, we did locate a case for the customer that is clearly documented.
  
  We are currently investigating the issue concerning the customers warranty claim to understand the cause for delay. We apologize for any inconvenience this situation may have caused.
  
  We are committed to resolving this issue as quickly as possible and will keep the customer updated on our progress.
  
  If *************************** wishes to discuss this further, customer can contact us directly by calling WD Support at **************