We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

SanDisk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently placed an online order for one 2TB and three 256GB SanDisk MicroSD cards. However, upon delivery, I received one 2TB and three 128GB MicroSD cards instead.I escalated this issue to SanDisk, but unfortunately, they have not conducted a proper investigation. Despite my repeated attempts to raise this concern, my complaint has been ignored, and I believe I have been misled regarding the products I purchased.I am seeking legal assistance to pursue appropriate action and ensure that justice is served in this matter.

    Business Response

    Date: 06/30/2025

    Our online store warehouse team performed an inventory cycle count and confirmed there were no discrepancies with the customers purchase order PO **********. Although the customer is claiming that we sent out the incorrect product from what they ordered. Customer then created a return for a refund on April 26th, 11 days after the package had initially arrived.

    Our online store return center received the customers package and confirmed that it was not matching what was expected, three (x3) units with storage capacity of 256GB

    We received instead, three (x3) units with storage capacity of 128GB, in which was returned to the customer. The return material authorization (RMA) was rejected and accordingly, the incorrect product was refused and returned to the customer.

    We apologize for any inconvenience this may have caused and appreciate your understanding.

    Sandisk Online Store Returns and Cancellations
    *****************************************************************

  • Initial Complaint

    Date:05/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-Apr-2025 started an RMA ,(RMA NUMBER ********) and so far was told three times I would be getting an upgraded product because mine was not in stock. and when I contact them and say OK ( like the last time was told I would be recieving a red WD 2TB drive instead of the Blue 2 TB drive that Iturned in.) then I get a email that Ithey are out of stock. so here I sit with no replacment drive.

    Business Response

    Date: 06/10/2025

    Thank you for providing the communication for your case ******** for ***** ****, Sandisk is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the ********************** complaint, we did locate a case for the customer that is clearly documented.

    Our case notes indicate we approved an *** for the product. We sent an approval email to ***** **** using the email on record. We provided instructions on how to return the product to facilitate the warranty claim. On Tuesday, June 10, 2025 we scheduled a replacement to ship out to the customer under *** tracking number: ******************. We apologize for the delay and inconvenience this may have caused.

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 8TB 850X ssd in February and returned them in March. However upon receiving the return, Sandisk claims the two drives they received are not the one I returned, but two 4TB ones instead. This has happened to multiple victims on Reddit and Uscardforum etc. They also promised to return the 2 4TB drives "I returned" however there's no updates for them neither. I contacted the support team but they are not helpful on this matter. All the victims had their returns sent to ********, **, ** and was signed for by *********. I urge Sandisk do a thorough investigation and stop scamming customers like this.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *******

    Business Response

    Date: 04/23/2025

    Thank you for your patience. On Friday, April 18, 2025, we reached out to the customer with an offer to help resolve the issue, which they accepted. The solution will be processed over the next few weeks, and we will notify the customer once it is complete. We apologize for the delay and any inconvenience caused as we work to finalize the resolution.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23113940

    I am rejecting this response because: I have been told this for over a month and have not been contacted, have not gotten my item, it has been sitting at pending

    Sincerely,

    ****** ********

    Business Response

    Date: 04/02/2025

    Thank you for providing the communication for your case ******** for ****** ********, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.

    Business Response

    Date: 04/23/2025

    Thank you for your patience. We contacted the customer with an offer to help resolve the issue, which they accepted. The matter was successfully resolved on Wednesday, April 16, 2025. We apologize for any delay and inconvenience caused.

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sandisk Support- I returned two SanDisk drives under Return Authorization #********** for Order #S002751105. SanDisks return confirmation clearly states that two items were received, and the serial numbers match what was listed in the return authorization.However, I was only refunded for one drive. Here's the Incident: 250224-002220.I have attached proof of the return, including SanDisk's confirmation and the original authorization. Additionally, I have video documentation showing me wiping both drives, packing them, and dropping them off at UPS.Despite this, SanDisk has only processed a partial refund and has not provided any explanation regarding the missing second drive.I am requesting a full refund for the second drive that was returned and confirmed as received.I have already contacted their customer support and was told my case would be reviewed, but I have not received a timely or satisfactory resolution.Thank you for your assistance in resolving this matter.

    Business Response

    Date: 04/02/2025

    Due to a system error during the return process, the purchase order was partially refunded. As of today, Wednesday, April 2, 2025, we have initiated the refund for the remaining balance. Please allow 3-5 business days for the refund to appear on your credit card statement.

    We sincerely apologize for any delay or inconvenience this may have caused.

SanDisk is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.