Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought a SanDisk SSD card from ******* that would not work correctly with my MacBook Pro. I contacted SanDisk and after trying multiple troubleshooting solutions they said it was covered under warranty for replacement and to send it in. I was informed upon them receiving it it would take 7-10 business days to send out my replacement. They received my ssd on 02-06-2025 and have yet to send me a replacement. Originally it was becuase the model I purchased was not in stock and they said they are sending out a different model in which they do have in stock but I have yet to receive anything. Since 02-24-2025 I contact them daily in hopes of a resolution and get the exact same answer no matter if I ask for a supervisor or just a general customer service agent. I am told that it will be sent out in 48 hours and I will be contacted via email with the update and tracking number. Which neither ever happens. Recently they claim to have escalated my issue up to higher RMA (whatever that means) and claim again that itt should be resolved withing a matter of days but it is not . Im not sure why I can not get a definite answer as to when my ssd will be sent out. Or why they havent even sent one out knowing that its been well over 10 business days and all say they are sorry its taking so long but cant tell me why it is taking so long. I even asked for a refund so as I can go buy a ssd card so I can continue my work flow as this has caused delay in projects I have and am trying to complete. I would just like the *** as promised under warranty or my money back to go purchase a working ssd card.

  Business Response

  Date: 03/18/2025

  Thank you for providing the communication for your case ******** for ******* *****, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order S002756013 on Feb,5 2025 and I did not received the order. **************** keep ignor my refund request and keep let me waiting on my refund.

  Business Response

  Date: 03/10/2025

  Thank you for providing the communication for your case ******** for ******* ***, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  Regarding case number ********, we understand that you did not receive the item you purchased from SanDisk Online Store and requested a refund.
  
  Upon reviewing the courier's tracking information, it was determined that an investigation is required to locate the package. To ensure your satisfaction, we proceeded with initiating a refund on Monday, March 3, 2025, and you were notified of the refund on the same day.
  
  We apologize for the inconvenience caused by this situation and thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund not issued after item delivered.-Retailers Name: SanDisk (**************************************)-Order Number: S000968845 -Item(s) Returned: ** ***** SN850x SSD 2TB -Original Payment Method: ****** (credit card ending 6768)-Return Number: ********** -Return Tracking Number: 1Z1052YE9000763190 (***)-Date of Return Delivery: Jan 8, 2025 -Retailers Refund Policy: 7-10 days (**************************************support/store/return-policy)I returned the item by *** mail on Dec 28, 2024, and tracking confirms the package was received by the retailer on Jan 8, 2025. However, despite repeated follow-ups with their customer service team on Jan 9, 20, *****, Feb 12, 15, 17, 19, and 21 (according to the emailed confirmation of requests with the customer service team; refer to ******, my refund has not been processed. Each time, I have been given vague responses and no resolution has been provided, except waiting for their team 3 business days to review my request. As of Feb 21, 2025, it has been 45 days since the delivery, which is way far more than the timeframe of 7-10 days as they stated in their return policy. Additionally, my order detail and return detail are not accessible from my end, links became 404 errors when redirected. I also didn't receive the emailed confirmation of the last live chat with the customer service team on Feb 19 as before. This retailers failure to honor its refund policy and its lack of responsiveness constitute unfair business practices. I have been left with no resolution or choice in this situation.

  Business Response

  Date: 03/10/2025

  Thank you for providing the communication for your case ******** for ***** *****, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  Regarding case number ********, we understand that you returned your SanDisk memory storage device and requested a refund. Due to unforeseen circumstances, there was a delay in processing your return. Your return was processed, and a refund was initiated via ****** on Monday, March 3, 2025 and ask that you check your ****** account to ensure the refund was received.
  
  We apologize for the delay and inconvenience this has caused you and appreciate your patience and understand.
  
  

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had two Sandisk products fail on us - A "1TB Ultra Luxe USB-C drive" and a "4TB Extreme Pro SSD drive". Both items are covered by a 5 Year Warranty. It's worth mentioning that the "4TB Extreme Pro SSD" has been the subject of recalls due to overheating and data loss something Sandisk doesn't make it easy to get covereage for.On Nov 25, 2024 I started the process of requesting replacements for the defective items. I uploaded photographs and receipts, and then was asked on the 28th to send the same photographs and receipts via a canned message their support staff send out. I complied, while also telling them that I was already displeased with the incompetence of their support offered.I was then given labels to send the items back - which took QUITE some time - and they have received the defective items as of Dec 6, 2024 via **** ********************** and **********************. Their online status still doesn't show as "received" by Sandisk and their support has been no help in determining when - or IF - we will ever receive replacements to their KNOWN defective *********** a corporate purchase of SanDisk's flagship products, we expect better than to be sold items with known overheating issues and then being forced to fight to get coverage under warranty.This BBB complaint is a courtesy to SanDisk Corporation as we reserve the right to file proper complaints with the Attorney General and *** over their refusal to promptly honor their warranty.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ****** *******. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22677652
  
  I am rejecting this response because:

  SANDISK knows their product - a very expensive SSD has a failure  I have jumped through their hoops, they still continue to send me canned responses and NO resolution.  They acknowledge theyve received the defective unit but still havent replaced it. Time is money and our ************************ will be more than happy to remind sandisk of their responsibilities related to their warranty.

  Additionally, I find it abhorrent that Sandisk would send such a noncommittal, LYING response to the BBB about THEIR shortcomings in customer service.

  DO BETTER!

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/15/2025

  We would like to inform you that we received the package associated with **** tracking number: ********************** on December 18, 2024, and processed it accordingly.
  
  Additionally, we noticed that another package was sent under **** tracking number: **********************. After reviewing, we can confirm that the product was not included in that package.
  
  As a result, we are unable to process your warranty request until we receive the original product. We apologize for any inconvenience this may cause and appreciate your understanding.
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20th 2024 I purchased an extreme pro 256 GB uhs II V60 SANDISK SD card from best buy for $151.19 The card stopped working a couple of months later. So I utilized the warranty that sandisk offers. This was early October. Around the 1st of the month I was told I would have a replacment card sent to me within ********************************************************* card mid October and I have called countless times and have been told the same thing over and over again that I would revieve shipping tracking for my replacment within ***** hours. It has been over a month and a half since they first told me my replacment was going to be on the way within 24 hours.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ******* *****. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reaching out to Sandisk after buying a defective product of theirs, the replacement they sent me was not the same one I had initially purchased. For several months, I have been consistently reaching out so I can get the correct item, but all I got was excuses.Eventually they stopped returning my emails, so I feel like I have no choice but to file a complaint. This was a simple exchange situation, but Sandisk has turned it into such a headache.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding **** ********. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22631504
  
  I am rejecting this response because:

  SanDisk has still not made any effort to provide my rightful replacement for the defective product I received.

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 01/13/2025

  Tell us why here...Thank you for your patience and understanding as we work to resolve this matter. Our support center has reached out directly to assist with your request, and we are committed to providing the necessary support.
  
  You can refer to your support reference number: 250114-000579 when contacting our support center.
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 9: I ordered a microsd card and expedited (2 day) shipping Nov 12: *** provides its last update and says it will provide a delivery date "when *** takes possession of the package."Nov 14: I reach out to Sandisk and they offer to refund the shipping, and assure me I should have the card by end of day Nov 15.Nov 18: No card, no update. I reach out to support again. They assure me the matter has been "escalated" to a "dedicated team." They tell me I will have an update in 1 to 2 business days.Nov. 25: No card, no update, though they have refunded the expedited shipping cost. I reach out to support. The support agent ignores my description and all the reference numbers I provide and tells me they will escalate my case to a dedicated team and will refund my shipping cost. I point out they have supposedly escalated it already and refunded the shipping. The agent then tells me that the usual duration for updates and resolution is 8 to 10 business days. I point out it has already been 7 business days, and ask what I can expect to hear then in the next few days. They ignore my question and tell me I will hear in 8 to 10 business days. I ask for clarification and point out again that it has already been 7 buskness days, so ask whether they mean in the next 3 days, or 8 to 10 business days from TODAY. The agent tells me it's the latter. I ask what has been done in the 7 business days that it has supposedly escalated already, and the agent ignores my question. It is at this point I ask to be transferred to a supervisor. They refuse, but ask me if I would like a callback in 24 hours. I point out that they have already failed to provide promised updates and ask if I can speak with a supervisor sooner. They consult and tell me I will hear in 1 to 2 hours, and ask if that's ok. I say yes but note that I am doubtful they will follow through. That period of time has now passed and I have heard nothing, so my next step is to file a complaint here.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ******* **********. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I purchased a SanDisk 32GB Clip Sport Plus MP3 Player. At the end of September 2024, the device suddenly stopped turning on, which I believe indicates a defect. I filed a warranty claim with the company, and after proving the defect by sending pictures and other information, they approved my claim. They sent me a return label to send back the defective item, along with a promise that I would receive a free replacement in the mail within two weeks of the return.Using their provided *** return label, I sent the device on October 7th, and it was successfully delivered to SanDisk/Western Digital on October 14th.However, nearly a month has passed since then, and I have received no updates! I have repeatedly chatted with their support team, and each time, they "promised" me an update within 24 hours! Unfortunately, these promises have not been fulfilled, and I have not received any information regarding my warranty status since I returned the ********* feels like they simply took back my defective device and then disappeared!

  Business Response

  Date: 12/11/2024

  Thank you for providing the communication for your case ******** for ****** *******, SanDiskl is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the ********************** complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return their ********************** Clip Sport Plus MP3 Player for replacement. Our case notes indicate we approved an *** for the product. We sent an approval email to ****** ******* using the email on record and provided further instructions. The defective MP3 player was received on October 14, however due to no product availability for the specific model, the replacement had not yet shipped. According to our records, the replacement shipped on 11/6/24 with the tracking information showing delivery on 11/9/24.We apologize for the delay and inconvenience caused to the customer regarding this matter.

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  To clarify the situation, my main frustration arose from the representatives continuously "promising" that a replacement would be sent "today!' each time I followed up. They provided numerous false assurances, which became my primary complaint. Although they eventually sent the replacement, this only occurred after I was completely exhausted and disheartened by the repeated empty promises.

  Regardless, the replacement was already received, and the case can be closed.

  
  Sincerely,
  
  ****** *******

  
  

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2TB microsd card for 1 days shipping from Sandisk. The product never arrived thanks to poor *** service.The issue on Sandisks part is that they have made it to where I cant file a claim through *** for their missing product. I called and keep getting told to wait for them to send me emails meanwhile theyve already taken my payment and I never received my product. I am not going to pay for a product that I didnt receive especially when extra was paid for faster shipping.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two USB Type-C (SanDisk 1TB Ultra Dual Drive Luxe USB Type-C - SDDDC4-1T00-G46, Silver) from ****** on May 26th, 2024. Since purchase, the device overheats after less than a minute of being plugged into any device. It does not work as advertised. The overheating causes the device to transfer files extremely slowly.Attempts to Resolve:I contacted ****** on May 29th and I was advised to return the flash drive for a replacement. I followed these instructions and sent the item back. However, the replacement item has the exact same issue with overheating and does not work as advertised.Desired Outcome:I would like a full refund for the faulty product, as I am no longer interested in a replacement.Thank you for your attention to this matter. I hope for a prompt resolution.Sincerely,******* ***

  Business Response

  Date: 10/02/2024

  We are writing to provide an update regarding case number ********, concerning ******* *** who purchased two SanDisk 1TB Dual-Flash Drives.
  
  The customer reported that the all-metal, ****** flash drives feel warm or hot to the touch after use. We have informed them that this is a common characteristic of the product. To address their concerns, we offered to replace the drives with the same model in a black-plastic housing, which does not exhibit the same behavior. Unfortunately, the customer declined this offer and further assistance.
  
  Additionally, the customer is seeking a refund for their purchase from S&D Exchange, which is not an authorized vendor of ours. As the manufacturer, we do not process refunds for purchases made through third-party retailers. We recommend that the customer contact S&D Exchange directly to resolve their refund request.
  
  For customer satisfaction, we remain open to replacing the two all-metal drives with the black-plastic version, provided the customer returns both products in unaltered and undamaged condition. This return will allow us to conduct a Failure Analysis report.
  
  The customer, ******* ***, can reach us directly at ************** and should reference incident number: 241003-000522 for any further inquiries.