Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-Apr-2025 started an RMA ,(RMA NUMBER ********) and so far was told three times I would be getting an upgraded product because mine was not in stock. and when I contact them and say OK ( like the last time was told I would be recieving a red WD 2TB drive instead of the Blue 2 TB drive that Iturned in.) then I get a email that Ithey are out of stock. so here I sit with no replacment drive.

  Business Response

  Date: 06/10/2025

  Thank you for providing the communication for your case ******** for ***** ****, Sandisk is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the ********************** complaint, we did locate a case for the customer that is clearly documented.
  
  Our case notes indicate we approved an *** for the product. We sent an approval email to ***** **** using the email on record. We provided instructions on how to return the product to facilitate the warranty claim. On Tuesday, June 10, 2025 we scheduled a replacement to ship out to the customer under *** tracking number: ******************. We apologize for the delay and inconvenience this may have caused.
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 8TB 850X ssd in February and returned them in March. However upon receiving the return, Sandisk claims the two drives they received are not the one I returned, but two 4TB ones instead. This has happened to multiple victims on Reddit and Uscardforum etc. They also promised to return the 2 4TB drives "I returned" however there's no updates for them neither. I contacted the support team but they are not helpful on this matter. All the victims had their returns sent to ********, **, ** and was signed for by *********. I urge Sandisk do a thorough investigation and stop scamming customers like this.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is refusing to honor warranty on product that is still under warranty.Return Material Authorization #: ********** Initially the warranty claim was approved and they had me ship my drive which I did. The drive was received on March 21, 2025. 2 Weeks later they informed me they were out of stock for replacement and that I had to wait. Now they are asking for proof of purchase, something that was not required as my warranty claim was approved and a shipping label was provided for me to ship my drive. Now I am without my drive and the company just refuses to honor honor their warranty. This should be investigated as I am not the only one experiencing this. Other customers on reddit forums are seeing the same.

  Business Response

  Date: 04/23/2025

  Thank you for your patience. On Friday, April 18, 2025, we reached out to the customer with an offer to help resolve the issue, which they accepted. The solution will be processed over the next few weeks, and we will notify the customer once it is complete. We apologize for the delay and any inconvenience caused as we work to finalize the resolution.
  
  

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in a hard drive for a warranty replacement and *** shows it received as of March 4 2025. I kept checking the site but it never showed as received. I used their chat feature and they said they show it as returned but they are not done processing it and to give them ***** hours. I did that and came back, they again said the EXACT same thing. I waited yet another ***** hours for them a THIRD time to say the exact same thing. It is now March 25 2025, there is no reason that I have not received my replacement drive. Nobody can tell me what the issue is, and they are not taking responsibility and sending me out my replacement. I was given a defective product, they need to stand by their warranty and replace it in a timely manner. If they are behind in returns then they need to A fix their products so they aren't breaking to the point of giving them backlog, or B get more staffing to process things in a timely fashion. I just want my replacement

  Business Response

  Date: 04/02/2025

  Thank you for providing the communication for your case ******** for ****** ********, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.
  
  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23113940
  
  I am rejecting this response because: I have been told this for over a month and have not been contacted, have not gotten my item, it has been sitting at pending
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/23/2025

  Thank you for your patience. We contacted the customer with an offer to help resolve the issue, which they accepted. The matter was successfully resolved on Wednesday, April 16, 2025. We apologize for any delay and inconvenience caused.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sandisk Support- I returned two SanDisk drives under Return Authorization #********** for Order #S002751105. SanDisks return confirmation clearly states that two items were received, and the serial numbers match what was listed in the return authorization.However, I was only refunded for one drive. Here's the Incident: 250224-002220.I have attached proof of the return, including SanDisk's confirmation and the original authorization. Additionally, I have video documentation showing me wiping both drives, packing them, and dropping them off at UPS.Despite this, SanDisk has only processed a partial refund and has not provided any explanation regarding the missing second drive.I am requesting a full refund for the second drive that was returned and confirmed as received.I have already contacted their customer support and was told my case would be reviewed, but I have not received a timely or satisfactory resolution.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 04/02/2025

  Due to a system error during the return process, the purchase order was partially refunded. As of today, Wednesday, April 2, 2025, we have initiated the refund for the remaining balance. Please allow 3-5 business days for the refund to appear on your credit card statement.
  
  We sincerely apologize for any delay or inconvenience this may have caused.
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against *************** regarding an ongoing issue with a return merchandise authorization (RMA) for a defective hard drive. I initiated the *** process expecting a resolution within a reasonable timeframe, but I have encountered significant delays, inconsistent communication, and unfulfilled promises from the company.Initially, I was informed by *************** that the replacement drive would be back in stock within two weeks. However, it has now been nearly two months since that promise was made, and I have received no meaningful updates or progress on my case. The only responses Ive gotten are generic apologies with no indication of whenor ifthe issue will be resolved.Additionally, one *************** employee assured me that they would replace the drive with a comparable alternative. Despite this commitment, I never heard back from them, and no replacement has been provided. The company continues to claim they are waiting on stock and that my case has been escalated, but there has been no evidence of escalation or proactive effort to resolve the matter.This experience has been deeply frustrating. Western Digitals lack of follow-through, poor communication, and failure to honor their initial timeline and promises have left me without a functioning product and no clear resolution in sight. I am seeking the BBBs assistance to hold Western Digital accountable and to ensure they either promptly provide a replacement drive or issue a full refund for the defective product.Thank you for your attention to this matter. I am happy to provide additional details, including RMA numbers or correspondence records, if needed. Unfortunately, they have not given me a record of my chats with them. So i have nothing to attach.Sincerely,******* ******

  Business Response

  Date: 04/02/2025

  Unfortunately, the original model is currently out of stock, and we do not have an estimated restock date at this time. To assist in resolving this matter, could you please provide a copy of your original proof of purchase? This will help us validate ownership and explore alternative solutions.
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ** ***** NVME SSD 2 TB and the product broke while under warranty. Everything was approved for warranty replacement, but I am still without my drive and am only told that they don't have one to send and don't know when they can send one. It has now cost me time and interfered with my work. I had to replace the drive they were supposed to send and so now it has even cost me more money.

  Business Response

  Date: 03/27/2025

  Thank you for providing the communication for your case ******** for **** ******, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they follow through
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought a SanDisk SSD card from ******* that would not work correctly with my MacBook Pro. I contacted SanDisk and after trying multiple troubleshooting solutions they said it was covered under warranty for replacement and to send it in. I was informed upon them receiving it it would take 7-10 business days to send out my replacement. They received my ssd on 02-06-2025 and have yet to send me a replacement. Originally it was becuase the model I purchased was not in stock and they said they are sending out a different model in which they do have in stock but I have yet to receive anything. Since 02-24-2025 I contact them daily in hopes of a resolution and get the exact same answer no matter if I ask for a supervisor or just a general customer service agent. I am told that it will be sent out in 48 hours and I will be contacted via email with the update and tracking number. Which neither ever happens. Recently they claim to have escalated my issue up to higher RMA (whatever that means) and claim again that itt should be resolved withing a matter of days but it is not . Im not sure why I can not get a definite answer as to when my ssd will be sent out. Or why they havent even sent one out knowing that its been well over 10 business days and all say they are sorry its taking so long but cant tell me why it is taking so long. I even asked for a refund so as I can go buy a ssd card so I can continue my work flow as this has caused delay in projects I have and am trying to complete. I would just like the *** as promised under warranty or my money back to go purchase a working ssd card.

  Business Response

  Date: 03/18/2025

  Thank you for providing the communication for your case ******** for ******* *****, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order S002756013 on Feb,5 2025 and I did not received the order. **************** keep ignor my refund request and keep let me waiting on my refund.

  Business Response

  Date: 03/10/2025

  Thank you for providing the communication for your case ******** for ******* ***, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  Regarding case number ********, we understand that you did not receive the item you purchased from SanDisk Online Store and requested a refund.
  
  Upon reviewing the courier's tracking information, it was determined that an investigation is required to locate the package. To ensure your satisfaction, we proceeded with initiating a refund on Monday, March 3, 2025, and you were notified of the refund on the same day.
  
  We apologize for the inconvenience caused by this situation and thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund not issued after item delivered.-Retailers Name: SanDisk (**************************************)-Order Number: S000968845 -Item(s) Returned: ** ***** SN850x SSD 2TB -Original Payment Method: ****** (credit card ending 6768)-Return Number: ********** -Return Tracking Number: 1Z1052YE9000763190 (***)-Date of Return Delivery: Jan 8, 2025 -Retailers Refund Policy: 7-10 days (**************************************support/store/return-policy)I returned the item by *** mail on Dec 28, 2024, and tracking confirms the package was received by the retailer on Jan 8, 2025. However, despite repeated follow-ups with their customer service team on Jan 9, 20, *****, Feb 12, 15, 17, 19, and 21 (according to the emailed confirmation of requests with the customer service team; refer to ******, my refund has not been processed. Each time, I have been given vague responses and no resolution has been provided, except waiting for their team 3 business days to review my request. As of Feb 21, 2025, it has been 45 days since the delivery, which is way far more than the timeframe of 7-10 days as they stated in their return policy. Additionally, my order detail and return detail are not accessible from my end, links became 404 errors when redirected. I also didn't receive the emailed confirmation of the last live chat with the customer service team on Feb 19 as before. This retailers failure to honor its refund policy and its lack of responsiveness constitute unfair business practices. I have been left with no resolution or choice in this situation.

  Business Response

  Date: 03/10/2025

  Thank you for providing the communication for your case ******** for ***** *****, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  Regarding case number ********, we understand that you returned your SanDisk memory storage device and requested a refund. Due to unforeseen circumstances, there was a delay in processing your return. Your return was processed, and a refund was initiated via ****** on Monday, March 3, 2025 and ask that you check your ****** account to ensure the refund was received.
  
  We apologize for the delay and inconvenience this has caused you and appreciate your patience and understand.
  
  

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****