Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I purchased a Sandisk iXpand Flash Drive Go (256 GB) from a local Best Buy. The product was working acceptably when I used it. Shortly thereafter, I purchased a new mobile phone for which the iXpand was not compatible (new phone has USB-C port). I called SanDisk **************** to see if there were any adapters available. I was told there were none, but as a courtesy, SanDisk offered a free replacement that would be COMPATIBLE with my new phone. This was a nice and reasonable gesture. Upon receiving an e-mail indicating three options of suitable replacements, I chose the one that was specifically USB-C compatible (in this case, an iExpand Flash Luxe. Sometime thereafter, I was contacted and informed that:"after discussing with the team, this drive might need a firmware update which will require a lightning port. So in this case we can provide you with the SanDisk Phone Drive for iPhone - 256GB, which will not require any additional steps to use with your iPhone. Additionally please reply with the confirmation in order to proceed with the replacement."I trusted their judgement....then I waited, and waited, AND waited for a response, let alone the replacement. That replacement arrived yesterday, and it is the SAME drive I returned!!!! Should I have looked online to see that this was the same? Perhaps, yet at the same time, I had some degree of faith that "the team" would have KNOWN this was the same ******** here I sit, now fully THREE months after the conversation began, sans an appropriate flash drive. I have lost faith in SanDisk, and, while I would accept an APPROPRIATE and correct replacement, I do not want to go through three more months of back-and-forth.

  Business Response

  Date: 09/11/2025

  Thank you for providing the communication for your case ******** for ****** ********-*****, Sandisk is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers.
  
  The customer requested a replacement for their SanDisk 256GB iXpand Flash Drive Go, model SDIX60N-256G. According to our case notes, a Return Materials Authorization (RMA) was approved, and an email with return instructions was sent to ****** ********-***** using the email address on file.
  
  Upon reviewing the warranty claim, we confirmed that the replacement product sent was not the correct model (SDIXD0N-256G) as intended.
  
  We apologize for the inconvenience this may have caused. We are taking steps to correct the error and will arrange for the correct replacement to be shipped. Our support center will contact the customer directly with further details once the shipment is scheduled.
  
  

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********-*****

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from this business through a third party retailer on 1/29/2024 for $309.99. The product failed within the warranty period and was submitted for an ***. Due to a mistake at the company's warehouse, the company is refusing to honor the warranty.

  Business Response

  Date: 08/21/2025

  Thank you for providing the communication for your case ******** for ****** ******, Sandisk is eager to provide a resolution or clarification for all customer concerns.
  
  The item received from the customer was found to be of an incorrect model and capacity. Consequently, the shipment was declined. Our review of the returned item revealed that the serial number correspond to lower-capacity product. Our fraud protection system flagged this discrepancy, and as a result, we are unable to fulfill the warranty claim. We apologize for any inconvenience this may have caused.
  
  

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23693620
  
  I am rejecting this response because: The serial number that is claimed to have been received by SanDisk's returns team. does not match the serial number of the drive that I sent. The fraud is internal to SanDisk's returns team. I am repeatedly insulted by SanDisk discrediting this fact. As of now Sandisk is breaking their own warranty agreement by intentionally lying to their customer after stealing the customer's property. I want my device warrantied as agreed upon when I purchased the drive. If this cannot not happen due to fraud committed by Sandisk, I would like to be compensated the full purchase price of the device.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/11/2025

  Upon receiving and inspecting the returned items, we found that the serial numbers did not match those associated with the original warranty claim.
  
  As a result, the claim was escalated and reviewed through our fraud protection process. A Case Review Investigation (***) confirmed that the returned products were not the correct model. Since the serial numbers did not align with our records, the returned items did not meet our warranty eligibility requirements.
  
  Consequently, the claim was denied, and the products with the mismatched serial numbers were returned to the customer.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23693620
  
  I am rejecting this response because:

  The serial number ********************** claims to have received is not the one that was mailed by me. Their returns team is falsifying records to cover a mistake they made. I would like the actual drive that I mailed returned to me or a refund of the purchase price.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident number: 250621-000386 Support No.: ******* Warranty Replacement Number: ********** Cost: $1400 through ********** Summary:* Agree to swap drives for ones equivalent but without heatsink * Problem with getting a shipping label * Lost warranty items claiming I sent them (I did not and don't even own anything other than these WD_BLACK products -- but one item has a product code that doesn't exist)

  Business Response

  Date: 08/21/2025

  Thank you for providing the communication for your case ******** for ***** ******, Sandisk is eager to provide a resolution or clarification for all customer concerns.
  
  The item received from the customer was found to be of an incorrect model and capacity. Consequently, the shipment was declined. Our review of the returned item revealed that the serial number correspond to lower-capacity product. Our fraud protection system flagged this discrepancy, and as a result, we are unable to fulfill the warranty claim. We apologize for any inconvenience this may have caused.
  
  

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23667638
  
  I am rejecting this response because:
  

  Their response is inaccurate, as proven in my original response. The items they claim are not mine, will never be mine, and they have lost my goods. Sandisk has yet to provide any evidence that proves the chain of ownership from receipt at warehouse and validation of proper association of items received.

  Please tell the business that this matter will be resolved one way or the other, and the more time they continue to require from me to fix it will only exacerbate the issue.

  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/10/2025

  The customer purchased two products on February 18, 2025, and later contacted SanDisk Support requesting an uneven exchange, citing a preference for models without heat sinks due to form factor considerations. Both products were reported to be fully functional, and the exchange was requested purely based on product design preference.
  
  In the interest of customer satisfaction, we agreed to accommodate the request on June 23, 2025. However, upon receiving and inspecting the returned items, we found that the serial numbers did not match those associated with the original warranty claim.
  
  As a result, the claim was escalated and reviewed through our fraud protection process. A Case Review Investigation (***) confirmed that the returned products were not the same units originally purchased. Since the serial numbers did not align with our records, the returned items did not meet our warranty eligibility requirements.
  
  Consequently, the claim was denied, and the products with the mismatched serial numbers were returned to the customer.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23667638
  
  I am rejecting this response because:
  
  They have provided no chain of custody as stated. This matter has moved to court.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/01/2025

  As stated in our previous response. Upon receiving and inspecting the returned items, we found that the serial numbers did not match those associated with the original warranty claim.
  
  As a result, the claim was escalated and reviewed through our fraud protection process. A Case Review Investigation (***) confirmed that the returned products were not the same units originally purchased. Since the serial numbers did not align with our records, the returned items did not meet our warranty eligibility requirements.
  
  Consequently, the claim was denied, and the products with the mismatched serial numbers were returned to the customer.

  In our ongoing commitment to customer satisfaction, we reached out and offered a one-time accommodation in an effort to resolve the matter. Unfortunately, the customer declined the proposed resolution, and we are unable to offer any further warranty exceptions or accommodations.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a NVMe SSD ** ***** 4TB 850x to get a RMA replacement. I followed instructions to a T and provided my receipt, Serial Number, and shipped it off. After a long time of me checking up with them, they finally started my ***. They said I sent them the wrong type of drive. They say I sent them a 1 TB WD_Black SN7100. I've never owned this type of drive and didn't send them anything other than the specific 850 drive. They now say they wont send me a replacement for my 850, and that I need to start a RMA for the 7100. I can't start a RMA for a 7100, because I've never owned one, dont have receipts or serial number *********** they've effectively stolen my 4 TB drive.

  Business Response

  Date: 07/28/2025

  Thank you for providing the communication for your case ******** for ***** Arrow, Sandisk is eager to provide a resolution or clarification for all customer concerns.
  
  The item received from the customer was found to be of an incorrect model and capacity. Consequently, the shipment was declined. Our review of the returned item revealed that the serial number correspond to lower-capacity product. Our fraud protection system flagged this discrepancy, and as a result, we are unable to fulfill the warranty claim. We apologize for any inconvenience this may have caused.
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 256G Sandisk ultra USB 3.0 flash drive. For only several months, the most of file in the drive was disappeared, left files are all mass, unreadable. I contact SanDisk several time but no one solve my question, looks like AI system.

  Business Response

  Date: 07/28/2025

  Thank you for providing the communication for your case ******** for ** ***, Sandisk is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the ********************** complaint, we did not locate a support case related to this complaint.
  
  We have created a support reference number: 250729-000460 on behalf of ** ***. The customer can contact us directly by calling Sandisk Support at ************** so we can assist them better.
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed an online order for one 2TB and three 256GB SanDisk MicroSD cards. However, upon delivery, I received one 2TB and three 128GB MicroSD cards instead.I escalated this issue to SanDisk, but unfortunately, they have not conducted a proper investigation. Despite my repeated attempts to raise this concern, my complaint has been ignored, and I believe I have been misled regarding the products I purchased.I am seeking legal assistance to pursue appropriate action and ensure that justice is served in this matter.

  Business Response

  Date: 06/30/2025

  Our online store warehouse team performed an inventory cycle count and confirmed there were no discrepancies with the customers purchase order PO **********. Although the customer is claiming that we sent out the incorrect product from what they ordered. Customer then created a return for a refund on April 26th, 11 days after the package had initially arrived.
  
  Our online store return center received the customers package and confirmed that it was not matching what was expected, three (x3) units with storage capacity of 256GB
  
  We received instead, three (x3) units with storage capacity of 128GB, in which was returned to the customer. The return material authorization (RMA) was rejected and accordingly, the incorrect product was refused and returned to the customer.
  
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  
  Sandisk Online Store Returns and Cancellations
  *****************************************************************
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-Apr-2025 started an RMA ,(RMA NUMBER ********) and so far was told three times I would be getting an upgraded product because mine was not in stock. and when I contact them and say OK ( like the last time was told I would be recieving a red WD 2TB drive instead of the Blue 2 TB drive that Iturned in.) then I get a email that Ithey are out of stock. so here I sit with no replacment drive.

  Business Response

  Date: 06/10/2025

  Thank you for providing the communication for your case ******** for ***** ****, Sandisk is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the ********************** complaint, we did locate a case for the customer that is clearly documented.
  
  Our case notes indicate we approved an *** for the product. We sent an approval email to ***** **** using the email on record. We provided instructions on how to return the product to facilitate the warranty claim. On Tuesday, June 10, 2025 we scheduled a replacement to ship out to the customer under *** tracking number: ******************. We apologize for the delay and inconvenience this may have caused.
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 8TB 850X ssd in February and returned them in March. However upon receiving the return, Sandisk claims the two drives they received are not the one I returned, but two 4TB ones instead. This has happened to multiple victims on Reddit and Uscardforum etc. They also promised to return the 2 4TB drives "I returned" however there's no updates for them neither. I contacted the support team but they are not helpful on this matter. All the victims had their returns sent to ********, **, ** and was signed for by *********. I urge Sandisk do a thorough investigation and stop scamming customers like this.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is refusing to honor warranty on product that is still under warranty.Return Material Authorization #: ********** Initially the warranty claim was approved and they had me ship my drive which I did. The drive was received on March 21, 2025. 2 Weeks later they informed me they were out of stock for replacement and that I had to wait. Now they are asking for proof of purchase, something that was not required as my warranty claim was approved and a shipping label was provided for me to ship my drive. Now I am without my drive and the company just refuses to honor honor their warranty. This should be investigated as I am not the only one experiencing this. Other customers on reddit forums are seeing the same.

  Business Response

  Date: 04/23/2025

  Thank you for your patience. On Friday, April 18, 2025, we reached out to the customer with an offer to help resolve the issue, which they accepted. The solution will be processed over the next few weeks, and we will notify the customer once it is complete. We apologize for the delay and any inconvenience caused as we work to finalize the resolution.
  
  

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in a hard drive for a warranty replacement and *** shows it received as of March 4 2025. I kept checking the site but it never showed as received. I used their chat feature and they said they show it as returned but they are not done processing it and to give them ***** hours. I did that and came back, they again said the EXACT same thing. I waited yet another ***** hours for them a THIRD time to say the exact same thing. It is now March 25 2025, there is no reason that I have not received my replacement drive. Nobody can tell me what the issue is, and they are not taking responsibility and sending me out my replacement. I was given a defective product, they need to stand by their warranty and replace it in a timely manner. If they are behind in returns then they need to A fix their products so they aren't breaking to the point of giving them backlog, or B get more staffing to process things in a timely fashion. I just want my replacement

  Business Response

  Date: 04/02/2025

  Thank you for providing the communication for your case ******** for ****** ********, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.
  
  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23113940
  
  I am rejecting this response because: I have been told this for over a month and have not been contacted, have not gotten my item, it has been sitting at pending
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/23/2025

  Thank you for your patience. We contacted the customer with an offer to help resolve the issue, which they accepted. The matter was successfully resolved on Wednesday, April 16, 2025. We apologize for any delay and inconvenience caused.