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Business Profile

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Whatnot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 632 total complaints in the last 3 years.
  • 399 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whatnot takes $10 from you and puts it on hold for a couple of days. Meanwhile, youve just won an auction on Whatnot and now youre embarrassed in front of the seller even when youve had your card on file with them for three months youre a verified seller they do this weird vetting thing with the $10 and I lost the auction sale, and it was embarrassed in front of the seller and I want to get the heck off of Whatnot. I want my $10 back immediately.

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whatnot seller (Whatnot was notified almost a month ago and did nothing, has refused to refund me, was given legit check fail certificates proving the items were counterfeit "TheVLabel" was the seller, however I have run across endless counterfeit items from countless sellers on Whatnot since) (WhatNot is a live auction App on both iOS and Android) Order Numbers on Whatnot ********** ********* ********* ********* ********* ********* ********* *********

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Whatnot, ***** an online live-auction and sales platform, regarding their failure to enforce their own published Giveaway Policy after a seller canceled a giveaway I rightfully won.Platform: Whatnot(******************************)Seller Username:royalcollectionDate of Giveaway Win:8/8/25Date of Cancellation:8/9/25I participated in a seller-hosted giveaway on Whatnot, entered according to the platforms official rules, and was selected as the winner. Shortly after, the seller canceled the giveaway without valid reason.According to Whatnots own ******************************** Article ID: ****************** reserve the right to cancel any giveaway order where the winning entrant violated our terms or giveaway rulesI did not violate any rules. Under this policy, cancellation should only occur in cases of terms violations, and the decision is clearly reserved for Whatnotnot the seller.Additionally, Whatnots Giveaway Rules and ************************** Article ID: *************** state that sellers must:Run giveaways using Whatnots giveaway features and comply with all Whatnot terms and official giveaway rules.The sellers action was inconsistent with this requirement, yet Whatnot support informed me they cannot make the seller reimburse me and declined to provide any enforcement or resolution.Why This Is a Concern:Whatnot is advertising giveaways as part of platform engagement, but is not ensuring they are honored when a winner is chosen.This creates a misleading impression for consumers, since the platform allows sellers to cancel arbitrarily without consequence, despite policies stating otherwise.Requested Action:I request that Whatnot be required to either:******* their stated policy by requiring the seller to fulfill the giveaway, orProvide compensation/credit to the affected winner, andClarify their giveaway enforcement practices to avoid misleading consumers.Sincerely,***** key

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25, 2025, I purchased 20 items through an auction on the Whatnot platform from the seller TwoInStyle, located in ******, **. The total purchase amount was $1,099.97, which I paid via credit card.The sellers profile stated that shipping occurs within one day. However, as of today, I have not received any of the items, and the tracking numbers provided continue to show no shipment activity.Timeline of Events:7/25/25 Purchase completed and payment processed.8/1/25 I contacted the seller after **** tracking (#**************************) showed label created but no package received by ****. The seller replied they would ship immediately.8/2/25 No progress on tracking, so I followed up again.8/4/25 After receiving vague responses from the seller, I contacted Whatnot directly to intervene.8/7/25 Whatnot provided a new tracking number (#**************************), which still shows no movement or evidence that the items were ********** this point, I feel both the seller and the platform have failed to fulfill their obligations, and Whatnots customer service has not addressed the issue effectively.Requested Resolution:I am requesting a full refund of $1,099.97 to my credit card immediately.Thank you for your assistance in resolving this matter.Sincerely,******* ********

  • Initial Complaint

    Date:08/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller was doing a 60 spot randomize game. After selling 60 spots only 59 payments had processed. The seller randomized the 59 spots leaving the failed payment. The main prize was not won. Somehow after all basic prizes were won somebody not in the break comes in and buys the spot that had a pending payment and wins the main prize. Anyone in the break would have paid the 165 KNOWING the won a Kilo of Silver. Whatnot has a fairness policy and also the seller compensated the failed payment person and others in the break that were affected by this.

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whatnot imposed a 2-day suspension claiming that my business violated their terms of service. When pressed for details on violation, answers were extremely vague and vasilating. They alleged that checklist Description in my listings was insufficient according to their guidelines. I stated that my checklists were directly from the manufacturer, in this case Gold Rush. I asked for examples of how they would like the listing presented to be in alignment with their guidelines and got no response.Whatnot locked me out of my account for two days with no way to mail the orders to my customers. This has resulted in numerous complaints against my business, not to mention two days of loss of business revenue.

  • Initial Complaint

    Date:08/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company do not even reponse on the eamil this is crazy.

  • Initial Complaint

    Date:08/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought what I was told authentic ****** stuffed keychains. They are not real and have so many flaws, from size to color and are oddly shaped. The key factor is that popmart cant identify them via QR code, it keeps coming back invalid. What not has a no tolerance policy on counterfeit items/sales. If have 6 of them some different color's same defects. Added the page on popmart add where you can scan the ***

  • Initial Complaint

    Date:08/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was bidding for a Carebear keychain in an auction. I placed my final bid in the last two seconds for maybe around $15 and when I won the auction, it said I paid $2200. In that instant moment or 1 millisecond before me, someone bid $2000 Im assuming in an effort to scam me into paying that much because as soon as I messaged the seller, they immediately said no cancellations. WhatNot has a reputation of not helping buyers when these things happen so it seems like they are in on it too.

  • Initial Complaint

    Date:08/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work on the Whatnot app as a livestreamer, selling sports cards as my business and main source of income. I have now been banned twice without clear explanation or evidence of wrongdoing. Each time, I have tried to contact their support team for answers or a resolution, and I have never been able to speak to a real person or receive a meaningful *********** make matters worse, they are still holding the money I rightfully earned from those banned accounts, without providing any timeline or process for payment. This is my livelihood, and stripping away someones ability to earn income with no warning, no transparency, and no opportunity to resolve the issue is completely unacceptable and unethical business practice.Whatnots complete lack of communication, accountability, and fair process makes them untrustworthy as a platform to do business on. I strongly caution others to think twice before relying on this company for income.

Whatnot is NOT a BBB Accredited Business.

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