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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 174 total complaints in the last 3 years.
  • 174 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had *** a website for MANY yrs. Original wix website address: ******************************************************* I have had Go Daddy domain name connected to Wix site for MANY yrs. which is pd. up/active through 2026: ******************* UNTIL a few mo. ago discovered Go Daddy domain name doesn't work or take me to Wix site. But my original *** website address DOES work. Go Daddy told me they can re-connect domain name but need IP ************* setting from Wix. I've contacted WIx many times, only get the runaround being told I need to purchase "Wix Premium plan" for Go Daddy domain name to work again! Yet if you ****** Wix, it says you DO NOT HAVE TO PAY ANY FEES TO WIX TO CONNECT A DOMAIN NAME TO YOUR SITE. In fact, the Wix *** I spoke w/ said I have no website, never had Go daddy domain connected to my site, & couldn't find an acct. for me under my phone # I've had for 35 yrs: **********. I need an explanation as to:* Why my GO daddy domain name ******************* which was connected to my Wix site for many yrs. was de-activated! * I need my DNS ************ ADDRESS (as requested by Go daddy) along w/ any other information needed to get my domain name re-connected.* If this is true Wix de-activated existing domain names unless Wix website owners pay a new "Wix Premium fee" I need the exact date this new rule went into effect & exact date my domain name was de-activated from my Wix website. * I need Wix to RE-ACTIVATE my domain name ******************* to my Wix website: *******************************************************

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/30/2024 - purchased a premium plan for 3 years for $453.47 as my current plan was set to expire and I would have lost my website functionalities. On 11/4/2024 I requested a refund due to technical issues with Wix, got denied, called customer service on 11/5/2024 who said she will process a refund to then get denied via email again a few hours later. Given that I requested the refund just 3 business days after the purchase, and purchased a plan for 3 years, I am lacking understanding of why they don't offer to process it. This is unethical business practice towards a loyal customer of several years.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wix.com is the service I used to create my company website in April of this year. I also use their payment services to process customer payments.I made 2 sales in October. The first sale was for just over $2,800 and was paid via credit card. Wix.com took their 2.9% processing fee and processed my payout in a timely manner. A week later, on October 14th, I closed another sale for just under $18,000. Wix.com once again took their 2.9% processing fees, but flagged my account for verification. They asked for multiple forms of documentation to verify my business and bank information. I provided all of the requested information immediately. I was told the process would take 5-7 business days. Despite reaching out to their support team multiple times, I didn't receive a response from their compliance team for 2 weeks. In their response, they asked me to add multiple things to my website (ie. Return policy, terms and conditions, and shipping policy) which i added the same day. That was a week ago and I still don't have an answer. They've now been holding a valid payout of over $17,200 for over 3 weeks.

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a website with *** back in 2019 and kept it hosted as I needed it at the agreed price of about $6 a month. Then, without any notice or approval, in April; they started charging me 4 times what I agreed and kept charging me that for multiple months.I would like a refund for the $144.64 in charges beyond what had been approved.

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of my website hosting subscription with WIX on 9/20/24, I assumed I would not be charged because my card had expired.But on 9/20/24, WIX charged my expired credit card $756. I have never been able to charge anything on an expired credit card. Surely this is not legal. Subsequently I canceled my account and requested a refund. Thereafter my my account was canceled and my website was replaced with a WIX ad. I have since hired another company to service my website and requested a refund from ***. It has been denied, though I did not authorize the charge AND the service was not provided. *** provides no access to speak with someone at the company. Three times I filled out an online request for a refund, each denied without explanation. I simply want a refund for services not requested and not provided. Thank you.

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a new small business owner. I have been working on building my website. I chose Wix.com. For the last few weeks, I have spent a lot time getting my website together, proofreading, etc On Friday, October 25, 2024, I took my website live. I purchased a premium plan, domain, and ****** Workspace. From the moment I purchased these products/services, I have had nothing but problems. ******* denied one of the three charges marking it fraud. While I am not upset with Wix.com for the banks caution, I encountered horrible customer service via their chat option on Friday, October 25, 2024. The level of communication was poor. Employees did not read! I had to constantly repeat myself. After talking to three people, we finally got things situated. Or, so I thought! On Sunday, October 27, 2024, I received an email that my ****** Workplace account had been suspended. When I reached out to Wix.com, I encountered more frustration and employees that could not answer my questions. I was told my account was restricted and they marked my payment methods as fraud or suspicious. I was asked to upload pictures of the two payment methods I used on October 25th along with my drivers license. The manager I spoke with Sunday night, October 27, 2024, would not give me an estimated time for the process to be completed. Very frustrating! I tried getting an update today, Monday, October 28, 2024, but was told my items are still being processed. This is outrageous! My business is now on hold because of these delays. I have proven beyond a reasonable doubt that I did not use payment methods that were not mine. My name clearly matches the drivers license. If ********************** is going to vet payment methods for new accounts, then customers should not be allowed to go live until the verification has been completed. In the two days my website was live, I moved forward with other business items like ordering stationary, giving out my website information and email address, etc

Wix.com, Inc. is NOT a BBB Accredited Business.

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